This is very much like any other Ralph's I've been to. The store is clean and well stocked. There are usually plenty of registers open so no long wait to check out. They also offer self checkout. It's located in a shopping center with lots of other shops and restaurants including Starbucks and Jack In The Box. Ample parking. read more

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This store has plummeted In the last few months. The service people are uninterested in helping you. The cashiers won't bag grocery and make you wait until you start bagging it yourself. The store is always messy. What happened to you??? read more

I love this Ralphs for the simple fact that the staff don't need supervision. Let me explain; I've been in here many times throughout the day on many occasions. Each and every time, managers have been standing around- jaw jacking with one another. All the while, the crew there just keep pressing on, giving excellent service. In December, I had to return something that needed manager approval. The store manager and district manager were about 15 feet away, talking about something funny. My cashier called over the PA for manager assistance 6 times. 6 times! I can't imagine what it's like in there when it gets busy. All in all, I like this place and I'll keep shopping here. read more

This Ralph's location is one of the better locations I have been in. The setup is spacious, the shelves are typically always stocked and the cashiers are pretty friendly. Ralph's can be on the more expensive side or the cheaper side depending on the products you are looking to buy but often runs great specials on energy drinks and produce. The parking lot is big but you due tend to get a lot of panhandlers at this location which is one minor flaw. If this Ralph'shad the full sized deli section that some of the others had it would be even better but I guess we cant have everything at one location. All in all a decent store, reasonably priced and offers good deals. Make sure you are a Ralph's rewards member to save even more. read more

I'm Ralph's customer, but specially in this location the employees and management are lacking of customer service, the cashiers are chatting between them and even they never make an eye contact. Outside in the parking lot Ralph's employees smoking, their behavior is like gangs ! The managers special are expensive than the other Ralph's, even in better neighborhoods ! The bread and suits always dirty and expensive than other Ralph's So sad being in Ralph's Brookhurst in Anaheim. I DO NOT RECOMMEND PUT ONE STEP IN RALPHS BROOKHURST IN ANAHEIM! read more

I have been shopping at this store for 15 years out of convenience. Over the years I have had consistent negative experiences mostly due to the HORRIBLE customer service. The store itself is mostly clean, organized and well stocked but the staff is the worst of the worst. They never acknowledge their customers in any way whatsoever. I have experienced staff cutting me off with their broom as they swept and not accidentally either but out of complete disregard. No, "I'm sorry" or "excuse me" or even eye contact for that matter. I've also been cut off by the staff pushing carts inside the store as I was exiting. Again, it's just complete disregard. It's not like he had momentum going with a train of carts that he couldn't stop; he could have very easily given the customer the right of way but instead it feels like they're just running you over. Additionally, there have been more than a handful of times that I was overcharged for an item that I had to go back to get adjusted and it's always such a hassle. As if it wasn't already inconvenient for me to have to return to the store after going home due to their error but they make you wait in a regular line which contains several customers with full baskets because they won't help you at the customer service desk. Then what is the customer service desk for??? Just yesterday I had to take something back because they overcharged me $2. The guy I first encountered acted like he was going to help me but I guess he was incapable so decided to tell me to go to a regular check out lane to get the refund (he was working the self check out) so I stand in line AGAIN and when I told the check out person what happened she tells me that I was wrong! I told her that the entire end cap had soaps advertised for $2.99 each so if that advertisement was wrong that is their fault, not mine. By the way, who calls customers "baby" and "honey"? Be professional!!! Bottom line, I have more negative experiences at this store than pleasant or even neutral experiences. Not only are they negative but they put me in such a bad mood thinking about it well after I get home. The people there are crappy at best. None of them say hi to you when you approach the check out. They're such robots they just start swiping your food across the scanner and never even look at you. It's seriously astonishing at how bad they can make customers feel. Ralph's corporate, I hope you read this. This store needs a reboot or at least some strong management that can hopefully turn this store around. If I had a better option I would have been gone a long time ago. There is an Albertsons I would drive 15 minutes away to in Fullerton just to have a decent shopping experience but it wasn't convenient to do on a weekly basis. I am giving this store 2 stars because the store is clean and they are well stocked but the customer service gets half a star. Come on, Ralph's staff - STEP IT UP!!!!! read more

I was shopping here using the cart. Assistant store manager asks for my satchel and gives me a scoff before she haphazardly places it inside an open locker. I was contemplating between chips with dip or a pizza as I was trying to save some value, but the lady tells me I can't use the cart and in her own words, told me, " You're acting stupid.". Then she asked me to leave even as I explained to her I had had a knee injury before and I was within my rights as a loyal customer of Ralph's superstores for over two decades now, to, use a mobile shopping cart. NOPE. SUSANA GARCIA escorts me out and doesn't even ask me if I want my bag back. She also gets in the cart herself even though I ask her for a reason to be kicked out of the store. She says nothing and almost runs me over. I had been waiting outside the store for thirty minutes in the cold having walked over a mile to get here. No thank you to the store management and team, I guess store numbers on the receipts reflect just that and not a welcome approach to keeping loyal customers. Thanks Ralph's! read more

Ralphs - II wrote a review and then suddenly had a threatening encounter. Maybe family of Susana Garcia - Grocery Near Me - Anaheim, California

I like this Ralphs and the people who work here. They don't give me dirty looks when I try to use a coupon, and almost everyone who works here is helpful and nice. I even see some of the favorites from the old Ralph's on Lincoln and Gilbert. It's a nice place to shop. What I don't like is the the group of shady people who hang out near here. You have to be on high alert at night, and I just never really feel safe. Perhaps that is because some dude followed me in here one day and almost attacked me and my 3 year old or something. Thank goodness one of the employees was there to fend off the guy. read more

Terrible place for customer service. Stay away from Christina. She's a real nasty person. You can tell she hates her life and her job. Never had a nice thing to say and always a scowl on her face, which shows all her wrinkles. The liquor prices are great and can't complain about the selection. But, these workers are lazy and I blame the manager. She's just as bad as the rest of them. These workers enjoy being rude so beware. I did see the ponytail gal get reamed by a customer to the point she was brought to tears. I felt kind of bad, but it was a long time coming. read more

I wish you were still ALPHA BETA and that I was still young enough to ride my BMX bike through your aisles with my friend posted on the back pegs with not a care in the world. Ah, how time changes everything... That being said, thanks for the memories, pal. read more

A group of 6 were staying in an AirBNB during our trade show in Anaheim first week of March, Ralph is close by, so we went there for our groceries. Store is very clean and organized, same as the other Ralphs that I remembered. Besides the necessities, Milk, bread, fruit and wine (not necessarily in that order), we were asked to buy some organic butter... Mmm... I stood in front of the Dairy case for about 5 minutes doing the scanning through the shelf at least 3 times, WHAT ! They don't have organic butter ??? Honestly, I am shocked. We did walk away with almost everything on our list, but no organic butter....Maybe they were just out of stock, would shop there next time still since it is just walking distance. read more

This was my store when I lived nearby. I have to agree with the comments about shady people who hang out in that shopping center. Also, I think some of the kids "selling candy" or whatnot are just kids scamming to make some money, otherwise they would not be so aggressive. The store itself is nice, and I hope that the management will step up efforts to get rid of the annoyances outside the store to make it easier to shop there. read more

I had the pleasure to meet Doug while shopping this morning. He genuinely made my day. He was so polite and introduced himself to me as he was passing through the store with a load of produce. As I left the store he made sure to tell me to take care and have a great day! It's service such as this that makes me want to continue shopping at this location. This also speaks volumes about Doug as a person. Doug I hope you read this and know you made my day extra special just with your kind greeting. read more

good selection and affordable prices, especially if you have a Ralphs card. The produce is pretty good quality. There always seems to be a sale on something. Yesterday peaches were $0.97/lb with a Ralphs card! If you don't have your card on you, enter your phone number to still reap the benefits. Or just sign up for a card for free! read more

The staff here is what makes the five star review. Everyone is super courteous, helpful, and cheerful throughout the day. Great bakery, food area, and produce. The store was clean and was a great experience as a shopper. read more

I visit here so much that I'm sure the managers and regular employees know me by now. I bet they even know my dog by now. I've never had a problem with their service or cleanliness. I think it's pretty good. I like how there's self-check out stations. I'm not really a people person. lol I also like how they're open late. It's good for college kids who run on weird hours like me. College student's gotta eat, man... Sometimes the receipts have coupons on the back of them. You can also get Red Box here... or lotto tickets... Cons... Shady people outside... almost always. read more

This Ralphs is not in the best neighborhood, but the crowd inside is not too bad. The problems arise at the front door. There is ALWAYS (I mean 100% of the time, not 99.9% of the time, but 100% of the time) kids trying to sell you candy bars or Carl's Jr. coupon books. And these kids are aggressive! I have had them follow me around the store, and one time they followed me out into the parking lot. If you politely say "no" they continue whining and following you. I have been at the store after 10pm, and the kids are still out there! The pushy kids are my biggest complaint, and I try to avoid this Ralphs location if at all possible. read more

Come here almost every week. The customer service is pretty decent and the store is mostly clean. It's a great neighborhood grocery store. The parking is huge and spacious & has various other stores like Starbucks & BOA in the town center as well. read more

I have been coming to this Ralph's for almost 10 years. I love this store, the younger employees are so nice and will definitely help you out and acknowledge your existence, but their older employees need a customer service class. They're so rude and very sarcastic. There's 2 ladies that work the self checkout that are horribly rude. The older cashier men are also rude! I came one particular day were there wasn't a lot of customers. I came in to buy baby food for my daughter. I bought over 50 of their organic beech nut products. This one older man was checking me out and was throwing all of the baby food very aggressively (I thought they were going to break) when scanning them. Usually one of the younger employees would come over and bag your items. This day they must have been in school or elsewhere but Ralphs. This man proceeded to bag my items and I had purchased items that were in glass. That man was throwing ALL of my items in the bag very aggressively and rudely. Never greeted me, no conversation NOTHING!! He tells me my total in a nasty way never giving eye contact. I pay for my items and he throws my receipt at me. That was the first time I've seen that man working there, and he seemed very unhappy with his job. After I checked out, I saw customers switching isles. There's another older man working there too! I've seen him there very often, I haven't had the chance to get his name because I always try to use the self-checkout to avoid anyone being rude to me. Anyways, he is always nice and very courteous. He doesn't make nasty faces when you are buying over 40 items lol. Super kind and generous. Unlike the other man employee, I think his name was joe or something between those lines. I love coming to this store, always neat and clean. But I wish they would hire new older nicer people. I forgot to get one of their newer cashiers name. She's a Hispanic woman and she is very nice and helpful! She ALWAYS gives great customer service. read more

Last night may have been the last time I went into the Ralph's on Brookhurst in Anaheim where I was a loyal customer for a long time. I have a health condition where I have to have the kind of oatmeal labeled "gluten-free." They were out. I asked one clerk about gluten-free oatmeal, and he mansplained, "all oatmeal is gluten-free." I thought I saw some on a top shelf. I asked for help. It took five minutes to get someone to get the item I wanted off the top shelf--and it wasn't the gluten-free oatmeal I thought it was. They were entirely out. One clerk I asked for help, he didn't practice social distancing, he made excuses about his disability (rather than, say, getting a step stool) and disappeared. The second clerk, the one that showed up five minutes later (I timed it), didn't practice social distancing either. This is Anaheim, one of the biggest COVID hot spots in the county, and this is a grocery store, where clerks are in constant contact w/ the public, and TWO clerks can't keep six feet away. They acted like dogs, or stalkers. When I did get two things I wanted and got to the check-out, I complained about there was still no gluten-free oatmeal, that I'd been in a few days before and it wasn't there either, and the clerk didn't apologize or offer assistance, just mansplained about "whatever the warehouse sends us" and "if it's not on the shelf, we don't have it." Then he refused to give me change when I gave him a $20 bill! I wasn't sure of the total sum I owed, but I think it was $6.38 or $6.48, something like that. I asked him for the exact amount I owed, and he refused to tell me. I told him to forget the order and give me my $20 back. He refused. I took the $20 away from him and walked out of the store. read more

I normally don't have any issues at this store but when I see a manager that is being rood and nasty with her employees I must say something. Maybe her corporate people will see this. The managers name is Marisol and well in the 5 minutes I was waiting in line to pay I observed her talking really rood to one of the girls that do the bagging. Not only that when the girl left the area she continued to talk bad about her with another cashier. I think her behavior as an (acting manager) is completely uncalled for and I'm pretty sure Ralph's does not put up with that type of behavior. Completely un acceptable and I should suggest maybe she takes a refresher class for being a manager. But treating employees with respect should be common sense. I hate stores that treat their employees wrong. If she doesn't like her job she should work in a different field. read more

Always clean. Well organized. But the deli department is so unsanitary that I cannot eat from the deli anymore. Customer service is hit or miss. Sometimes if it's during the day time Monday-Friday when all the managers are on site everyone's in a good mood but don't try to come at 9:00pm and get the same service. Employees touching their hats then food is awful. Hard to watch. Food in steam table has been sitting for at least 4-6hrs. Ie mac n cheese, corn, potato wedges that were like rocks. A snarky cocky young man behind the counter snapping his fingers at his coworker and saying rude things to him. He said to me "he's new so he's still stupid" "I'll show him how to operate". Not a good experience. But hay Jim Beam was only $9.95 a bottle. You could say I stocked up. read more

I went and did a quick grocery I got the cashier maleia dunn, for checked out she was very rude and discriminate because i ask her a simple question. disgusted. I pity people like that . be aware read more

Poor customer service. I was asked if my pet was a service animal, not only was i asked what does he service? The associate was a female in ponytail and definetly was trying to be rude with her attitude... She needs to be dealt with for ANY CUSTOMERS SAKE... read more

This Ralphs is an absolute DUMP, and the employee attitudes are just as bad!!!!!!!!!!! I have been coming here the last couple of months and buying the organic cooked chicken for my dogs. I ordered 4 chickens form Rick (I believe that was his name) on Tuesday night. He told me they would be ready at 10: 00 am. I get there and every single employee in the Deli/Bakery looked at me standing their and didn't say a word! I purposely sat here not asking any questions. 7 minutes later a rude Mexican woman says she has no idea what I'm talking about and there are no chickens ready. This is the 2nd time this has happened. I was so angry I couldn't see straight. Wont step foot in the ghetto ass Ralphs again!!!!!!!!! read more

I had been in the retail industry for over 35 years. Nothing strikes me as impeccable customer service and well trained personnel. They are very friendly, especially Pam and Steve. The store is clean and presentable. read more

I like the grocery store. Their prices are a little on the high side, although they do have some specials now & then. They have multiple self check out stations. The staff is always so nice. What I don't like with this specific location is all the beggars. You get the feeling of being threatened to give money to these people and there are a LOT of them. I have given money to many beggars, some are nice, some are not. The unfriendly people seem to be more persistent to get money from you when you tell them you are unable to give. I will, personally NOT be going back to this location. I simply want to shop, not be bothered and be able to go home safely. read more

I came here tonight for a quick salad and steak, but ended up with a handfull of other groceries. It was my fault for not having a cart with me, but it would have nice to have a worker offer to get me a cart. They were doing some filming tonight and there were a lot of workers on the floor. BUT NOBODY NOTICED MY STRUGGLES. Too bad. This is a place that I will think of as my LAST OPTION for my future groceries. read more

I go here almost everyday...the customer service is always awesome! Everyone is so friendly and prices are low! They also have an extra discount section for fresh produce. It's a hidden jewel next to the organic section :] read more

Definitely a four start place. I've been shopping here for years and I'm generally very happy about my shopping experience. As most other reviewers have already mentioned, the place is clean, friendly, and well stocked. It's almost never crowded and carries a variety of domestic items. There's an "Asian" section, but you probably won't find more than Sriracha, Yakisoba, and Pocky here. If the products didn't have such a high mark up or if it had better deals, I'd give the store a perfect 5. read more

I really do appreciate grocery worker in the midst of this virus thing but my experience at the store was awful today. Went to Ralph to look for some sort of a cake for My brother birthday. Got myself a sugar free Angel food cake, sugar free cool whip, and a box of strawberries. Went to the check out line and waited in the cashier line cuz it was shorter then the self check out line. Self check out is never reliable. Then a worker at Ralph told me to go to the self check out line, no she forced me. I told her I didn't want to do self check out. So went to the self check out line cuz it look like she was gonna cut my throat if I didn't go. Check out and the machine didn't give me back my change. After that was settled, i started walking away from the self check and then my box of strawberries fell to the ground. I said "shit" loudly and kicked one of the strawberries. I got super mad and just walked out of the store. Never going back to that Ralph again. Worker there suck. read more

Thee worst day here today I'm super annoyed!!!! I had to use my Wic on just the baby food n formula n the minute he saw the vouchers it was like I was scum. I only got four cans of formula and 18 packs of baby food which I had vouchers ready for him to take. I also paid 49.$ for wipes n other stuff I got but I put his punk ass to work n gave dollers I work in a bar sue me. I counted everything out. I tried my best to make everything a lil easy for him because I know it must be annoying go through all that plus he had 1 customer behind me which I apologized to. The cashier ted b basically made my experience here thee worst cause I usually go to the Asian lady who adores my baby. His bagger girl left n he had to bag the few bbyfood I had left n he threw it in the cart n of course all the stuff in it fell out . instead of going off cause I'm extremely hardheaded I choked up like I wanted to cry or call my brother to come slap him but I'll NEVER again let anyone make me feel little because of services I use for my baby I work my ass of n pay taxes so if I can get formula n bbyfood for free yes I'll take it . ted can kiss my ass n leave his attitude in the back read more

My everyday shopping place . Love it . Pricing is great with coupons and their manager specials. Also the deli section is on point , customer service is amazing always fast and fresh . Everyone who works here is very friendly and ready to help . Even my daughter loves shopping here . The meat dept is fresh read more

It's not a bad grocery store, per se, but there are other stores in the area that have better selections at better prices. So, typically, I'll only shop here if I can't find an item I'm looking for at one of their competitors which, as you can imagine, isn't very often. Plus, they have those annoying self-checkout stations...you know, the ones that often end up being slower than the regular lines, save the company money without passing on that savings to their customers, and that take away jobs from cashiers? Plus, they always seem to run out of paper bags and, as we all know, the plastic bags suck. In short, there simply aren't that many good reasons for me to shop here. read more

I usually hate having to get grocery, but today was the exception. The customer service at this Ralph's is wonderful! Marty, Marisol and Gina, thank you for the best grocery shopping experience I've probably ever had. I will keep coming back just for you guys! read more

This place is clean, it's amazing , they have different options for many things. Good discounts here and there. A bit pricey in some areas. But I love shopping here a lot. Haven't really interacted with the staff yet, they're ok from what it seems. They also have a redbox for reference. read more

I choose this location because it very close to my home. Its very clean and very easy to use. I find the price on their produce a little high but i also have another store near if im cooking something that call for alot of produce ill but it there instead. This store has great customer service, especially after they get to know you a bit. read more

Great Deli! I had some croissants that I didn't know what to do with and Jess at the deli suggested Chicken Salad. Oh man, not usually a fan but it was excellent! Also got some great roasted turkey in thick slices! Didn't know they did that. Really great selection, and they always have fresh roasted chickens. Great salads and sides. Think for my next party or work thing I will think of Ralph's first! Fantastic service, Jessica! read more

This market blows. Checkers are 50/50 on a nice mood. Check your receipt too make sure you get your savings. I input number then asked checker he said it's good . Got home the saw I did not get savings . Not going there again. To expensive any way. Stater Bros or walmart. read more

Very friendly and helpful associates. Beautiful produce department stocked with a wide variety of items that are always fresh. A few weeks ago I was looking for vegan ice cream with traditional flavors but could not find any. I asked a cashier if they carried any vegan ice cream and she was so kind to look with me. Unfortunately we did not find any; however, she was quick to recommend that I ask the manager to carry specific flavors and they would hold it in the back anytime I wanted. That's what I call amazing customer service! Great location. read more