Go here for most of your hardware needs. It's close by, easy parking as well as entry and exit!…read more Very nice people who give the kind of service of years past! I needed boots to mount my TV and a new switch for a table lamp. They have great advice to help solve the problem.

Saturday 3/28 12:21pm. I was assisted by a very helpful, courteous and knowledgeable young man. I…read morethink his name is David. Went back later and was helped by a young lady named Vic who was also very helpful. Good shopping experience all around

Rowlett's is the mom and pop hardware stores you are looking for. Remember screws by the pound?…read moreThey have it. Need 1 tiny metric bolt to finish the remote control car they have it and you only have to buy 1. Are you a trapper? They have everything you need to catch coyotes or minks. Paint , hoses hose repair Everything. Even shot gun shells. Did i mention the home made fudge?

Great place. Very full of product, from hardware, to housewares, to trinkets that has nothing to…read moredo with home improvement, but decoration. It's cluttered and full, but clean. Staff was super helpful. The older gentlemen standing as the greeter, he was as helpful as he could be, he was new, directed us to where he thought our need was, then had to ask. We needed a bottom door seal for our shower door, sadly they didn't have this particular specialty item. They do carry a good bit of Stihl equipment, they also sale parts for Stihl which I've gotten here before.

Everyone here is always so nice & helpful. I went in today to get copies of some keys, the clerk…read morecalled someone over for me & they arrived in seconds. Clean establishment, there seems to be a good ratio of staff available on the sales floor to answer any questions & backup cashiers always help manage the line if needed. Prices are usually around what I am expecting for what I am needing.

Bought a battery powered trimmer. Staff were very helpful and knowledgeable about the various…read morebrands and models. I decided to go with a Black & Decker model. It is very light with a 75 minutes between chargescycles. Trimmer uses .085 cord and is easy to use

I came in right before close with a high needs request!!! Brittany and Will were so so gracious and…read moreaccommodating and helped navigate our crisis with such patience and kindness! Incredible customer service!!!!!

Look what I found!!! A neat little shopping corner inside Ace hardware! Cute little one of a kind,…read more fully restored nick knacks and antique pieces!

Red Oak, Texas 07-31-21 @ 10:45am…read more Plenty of employees. Both times we needed assistance, I had to go locate someone. No big deal we choose this place over Home Depot and Lowe's. The MAIN reason we've shopped here, is the superior customer service. Today was an off day. Shopping local. #EllisCounty #SouthSide

Excellent place to go, especially when you're in a hurry. Employees are courteous and normally very…read morehelpful.

Everybody greeted you when you came into the door...everyone was nice talk to! They ask if they can…read morehelp you on different isles. I had a literally went to 3 Home Depot's 2 Lowe's to got assistance....at 3 of the 5 stores none of it which could help me or answer my questions. I walked in here asked a young man, he tried for quite some time then he called over another person. Steve looked at it did not touch the item that I needed. He walked on by us with out hesitation. Then he grab the part it was done in less than six seconds. I have spent two days trying to find this part a simple nut I thought it was .43 cents I had spent 70 bucks in other parts to rig it from a couple of recommendation at those big box stores And her I got multiple people who care, who want to help... honestly I felt bad for not buying more stuff. So I'm coming back to check out all you have.(your Yeti collection is greatness) I'm coming back to you all drive past both Lowe's and Home Depot for you all. Your prices are very good...but you all have great customer devices.

Actually had a very pleasent experience in shopping at Ace this morning. As soon as I walked in,…read morean employee asked if I needed help. Usually, I am the one who has to hunt down someone to assist me. What a welcomed change! What I needed was two-cycle engine oil, and they were featured on an end-cap of the aisle. Easy enough! The staff member and I visited for a bit, and he provided some advice on which kind of gas to purchase in order to mix with the oil. The price seemed fair as it was a "name brand" item. Once at the register, the young lady cashier was very friendly and helpful. After today's wonderful experience, I may choose to shop here more often. It's closer than the Home Depot I normally shop at.

I grew up going to an old ACE store on Lamar back when that was still a Kroger, hardware store, and…read moreWolf's Nursery. In my memory, the entire Cooper/Lamar intersection was gold. I'm sure it wasn't because not a single thing I listed has been there in the last decade. This leads to a natural inclination to shop Westlake on Park Row. It's a great for when you don't know what you want. There's guys in there that actually know stuff. And not just from a computer trainer or a bad YouTube video. A lot of the time, these employees had experience with the thing you're trying to do. I used to work at Lowe's. I know everyone advertises experts to help you, but I had walked in with part-time seasonal help experience at a local nursery and was by far the most knowledgeable person in the garden department. The least qualified was our department "specialist". While there were guys working with me that had excellent knowledge of the product, most were young guys trained by a computer. Customers with no absolutely no knowledge and a very simple problem were easily helped. An actual problem was most likely never getting solved. Not the case here. I remember having a goofy old ceiling fan with a light that had a peculiar switch in it. An ACE employee helped me out to the best of his ability. We made several educated guesses based off his knowledge and it worked perfectly. What's more, he was interested in knowing if we solved the problem. He asked me to call in and confirm that it worked so if anyone else brought in the same sixty year old multi-function switch, he could better help. It was awesome. That's the kind of service I get every time I go to Westlake.

A gentlemen from the Colleyville location called to this location to see if they had an Igloo latch…read morein stock as I needed one more. I had purchased one at the Colleyville location. They did have one and they pulled it and held it for me. I truly appreciate the true American Customer Service from both locations who were involved.

Mr Finley and his crew at Jabo's Ace Hardware offer superior customer service on every visit. That…read morei'm not wandering around acres of product looking for assistance makes my day!

Great store, friendly environment, clean, and well-stocked inventory. I'd been looking all over…read more(even online) for particular cabinet hardware and only found an online shop selling each piece for $19.95. I found the same parts at Jabo's Ace for under $6 and under $8 each. Unfortunately for anyone else, I bought out their stock. Fortunately for me and everyone else, store manager Michael Finley is ordering more! Great place - so glad I stopped in; I will be back. Now sing it with me, "Ace is the place with the helpful hardware folks!"

Helpful service and always offers coupons. Not too big to get lost. Has the basics of what I…read moreusually need.

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!