I don't really ever do this, but feel the need to to warn others
Do not, under any circumstance, use their mobile ap.
If anything is not in stock, they will cancel your order, which sounds fine, until you realize that cancelling your order does not refund your order.
They will have you call an 800 number, then after an hour or so, they will tell you that your request for a refund will be sent to another department, they will not let you speak to this department, and will tell you to wait 4 to 5 business days for them to call you back.
A week and a half later, after realizing they have not called you back yet, you can call them again to see if any progress is made, spoiler alert, no progress will have been made, they will tell you that you will have to wait ANOTHER 4 to 5 business days.
Now at this point, you may be losing patience, and yes, I was, so, after demanding to speak to anyone who might actually be able to help me, for another 30.minutes or so, they will finally cave and let you speak to a supervisor, of course that's after they told you a supervisor was unavailable.
The. The supervisor will tell you the same thing everyone else told you and that you just have to wait, until you are.more insistant, then the supervisor may tell you that he's looking into it, and it a appears that the refund is already in progress and is waiting for your bank to approve it.
Awesome, except, the bank never got any kind of request, in fact, another week later, when you call yet again, much more upset this time, they will ask you to hang up and they will call you back that day.
Except they don't call you. The lady at the store who told you you couldn't get an in store refund will call you and tell you that you have to go to the store to get your refund and it had to be the same store you ordered at, even if you live over an hour away, which I do.
I ask her what I need to have with me to prove it's me, she says just tell the people working and they will know, now, we are getting somewhere.
Except when you do make it back out to Long Beach and are able to stop by and get your refund, they tell you they don't do in store refunds.
When the blood finally clears from your vision and you can hear something besides your heart beating in your ears a few minutes later, you explain everything that's already happened, and how much of a nightmare getting a refund has already been, and that the GM told you to come to the store, she will call her district manager.
The district manager will tell her not to give you a refund, and at that point you, like me, might ask to speak to said district manager and the lady working will say no.
You may demand that something needs to be done now, because this is ridiculous, then maybe she will reach her GM and the GM will tell her to give you your refund and then finally, after over a month, they will give you 12 dollars, which wasn't even the full amount of the receipt,
It's obserd any company working in 2024 has such a shitty process of refunding a customer who did nothing wrong other than use an app.
Food is fine, service is the worst I have ever had read more