We have been going to this practice for over 13 years, and I love and trust them completely. You should know up front that they STRONGLY believe in the effectiveness and safety of vaccines and following the vaccine schedule, and if you don't agree with that, they state that you should find a doctor that will meet your care requirements rather than ask them to compromise what they believe is required for your child's safety. They post that information in the offices, have it on initial paperwork, and post it on their website. If you somehow miss all of those notifications, it's not their fault! If you then get upset about their vaccine policy in spite of all the warnings (as multiple reviewers have) they will exercise their right to make you understand that their practice is not the place for you.
They are a busy practice, and they do not spend a long time waiting for you to figure out what you want to say. If you come prepared with a list of questions, make sure the nurse knows you have questions, and make sure the doctor knows you have questions, you can get good answers. If you come in thinking you might have a question, but never really articulate it, they won't necessarily spend a long time trying to draw you out. On the other hand, if I have had specific concerns, I've never had a problem with them trying to "move me along" until we had talked through my questions.
I don't feel like I usually have to wait longer in their office than I do in most doctors' offices. I expect it to take 15-30 minutes from when I check in until I go back with the nurse to have the preliminary work done. Then I expect another 15-20 minutes until I see the doctor. That visit is usually about 15 minutes for a normal sick visit, and a bit longer for a checkup.
If there is a need for ADHD evaluations or other more complicated topics, then they usually recommend a specific appointment for that topic rather than trying to fit it in during a sick visit of checkup. When you do that you can get more dedicated time and focus because the appointment is booked for that purpose.
Whenever I have had a form that I needed filled out or a prescription refilled they handled it without a problem in a few days.
I haven't tried their sick clinic in years, so I can't speak to that. I do know that if I have a child who ended up sick overnight, the best way to get them seen is to drive into the office about 7:50 AM (a few minutes after they open) and make an appointment for as soon as possible. The phone starts ringing with people trying to make an appointment around 7:45 and doesn't usually let up until around 9, and by that point many of the sick visits are gone.
While not every doctor or nurse is awesome, overall almost everyone I have dealt with is warm, friendly, and loves kids. Our regular doctors are Dr. Hewett and Dr Parkerson - and we are thrilled with both of them. read more