Care is based on a firmly held schedule, without regard for the whole child and what is going on…read morefor their personal journey and struggles. Go elsewhere if you have a premature infant or a child that isn't on the standard curve. The practice doesn't take medical or religious concerns into account when prescribing medications and vaccines. Doctors are extremely pushy and don't listen to data provided.

We absolutely love UNC Pediatrics at Garner! Dr. Ottley has been amazing since the start. We…read moreresearched several pediatricians in early 2021 and Dr. Ottley was the only doctor to meet us with us in-person. He took the time to answer all of our questions and what we could expect under his care. This attention has continued through all of our well-child visits and an additional visit to discuss an issue we were having. His energy is great and the nursing and office staff are all amazing as well. We will recommend this office to anyone we meet looking for a pediatrician

We have always had a great experience at Raleigh Peds. They always manage to fit us into their…read moreschedule same day. The staff is fantastic top to bottom. Dr. Hewitt is particularly wonderful. He is thorough, kind, and clearly cares about his patients. He always takes his time and listens to my concerns. I have 4 children and they are always accommodating to our needs. I know my kids are in the best hands.

Garner Office: I have been taking my daughter here since she…read morewas born almost three years ago. Dr. Hedgepeth is amazing! I always make sure to ask for him because he has such a nice demeanor with both my daughter and me. He is knowledgeable, great at explaining things to me in a way I understand, wonderful with my daughter, and kind enough to offer me unsolicited words of encouragement about my parenting. (as a single mom with no other person contributing to the care of my daughter, that means a lot because I have nobody to make decisions with, bounce ideas off of, or to reassure me that my decisions are sound) The staff has also been very good at communicating with me and getting me scheduled in a reasonable time frame. Recently, when I needed a same day appointment, Dr. Hedgepeth was not available so we had to see Dr. Britt instead. It was the first time we didn't get scheduled with Dr. Hedgepeth. I was disappointed and worried that this other person wouldn't be as good. But Dr. Britt was also quite wonderful! If I ever leave NC, this will be one of the few medical offices that I will greatly miss.

Great team. Great staff. Great doctors. Other than getting shots, my kids don't have a problem when…read morethey are here. The front desk is great with the kids as well as the nurses and doctors. When we pass the building, my oldest always wants to go in. Highly recommend to go to this practice.

From the owner: We are a multi-provider pediatric practice with locations in Wake Forest and Knightdale. We were…read morethe first established pediatric practice in Wake Forest in 1998. In order to provide the same quality of care to patients in surrounding areas, we expanded our practice to the Knightdale community in 2007.

Our pediatricians are board certified by the American Board of Pediatrics and members of the American Academy of Pediatrics. As a leader in pediatric care, our practice is involved in national and statewide projects which help to improve the healthcare of all children.

We strive to improve patient care by strengthening the patient-doctor relationship, providing open communication and working as a team for a comprehensive approach to medical care. We utilize the tools, systems and resources available in the healthcare industry to provide your child with the right care at the right time. Following these guidelines has earned Wake Forest Pediatric Associates, PLLC recognition by the National Committee for Quality Assurance as a Level 3, 2011 Patient-Centered Medical Home.

This practice is Horrible. Multiple times I have brought my children here only to be told by the…read moredoctors that they don't know what's wrong with them, or there is nothing they can do to help them. Then at the end of the visit to be told that if it gets any worse make sure to bring them back in. The office staff is horrible and completely useless. No customer service experience or just basic human compassion. Multiple times when calling to schedule an appointment they have told us just to come in now, then when we get there with the sick kids they tell us that we are past the cut off time of walk in's and that we would have to schedule an appointment, or wait to be seen but they can't give us an estimated wait time. This used to be a good practice when Dr. Fore, and Dr. Nickaba were there. Such a shame that is has gone down hill this much!

We wanted to like this place. In fact, we should have switched many times and didn't because it's…read moreso exhausting to switch pediatricians. We have so many bad experiences with this place it's hard to summarize in a review but I will start with 7 day wait on test results, misdiagnosis, 2+ hour wait times... I am currently waiting to see a doctor for my toddler and it's been 2.5 hours. Someone just came in and said I might want to call around to urgent cares because I may have better luck. Ugh. Update: the doctor came in after 2.5 hours. He took maybe 3 minutes examining child... didn't even look in mouth. Missed what was clearly hand foot mouth. What a mess!

Don't go there. We were just treated very unethically. We were running late because of a work stop…read more We were still under the 15 minute late rule and they refused to see our child who we took out of school. I had been taking my children to this place for 10 years. Since they were babies. On top of that loyalty, the founder of this clinic was my childhood doctor!!! Her picture is on the wall!!! And we were going out of our way to this clinic out of loyalty. We live in Clayton. But we go out of loyalty. I grew up in Cary. They have seen us since we were babies. I am 50 years old. They threw 50 years away although we were still within the 15 minute late window!!!! How often do we all wait for doctors and nurses to see us!?!?? And they threw away 50 years of loyalty over 14 minutes!?!?! Backstory to the work stop: the work stop was so bad the person behind me got out of his vehicle in his scrubs and cussed at the workers. He said he had a woman on the operating table! He was a doctor. The workers and the doctor repeatedly screamed at each other. Eventually, after a long time, they allowed the cars to move. With that said, I was still at the clinic within the 15 minute late range!!! This clinic violated its own late policy!!! We are never late!!! And we never complain!!!!! This is our reward for 50 years??? Our reward for never being late??? Our reward for never complaining about the long waits?!?! Is this how you treat nice, loyal customers!?! I'm not a patient. It's clear I'm just a modern America customer. Sadly and regretfully, we pulled our kids out of the clinic. This is the New Cary. The New America. Hope y'all are happy. Don't go to this clinic. They don't value 50 years of nice and loyal patients. You're nothing to them.

Their check in system is awful. They ask for all information they already have all the time.read more

This was our first visit here and I was very impressed! The location is easy to get to and has a…read moregood amount of parking in the lot behind the building. I was greeted immediately upon entering and got set up with a tablet for questionnaires. I was taken back within minutes. The establishment is clean with lots of bright colors and a few interactive toys to keep children entertained. They even one in the exam room. The dr was thorough and saw us very quickly. I was so impressed that I am switching my other 2 children from their pediatrician to this one. One thing I did miss about our previous that I think this one could incorporate; they need a toy chest with little giveaways (even our dentist has one). Also no free samples were visible and I like to try new brands of product before I purchase.

This practice is an exceptional practice. My experience with Kassondra Brino working with my…read moredaughter has been a blessing. The office is very clean and welcoming as is the staff. I am so glad that I was referred here by my daughter's pediatrician. I could not have asked for a better place for the care of my daughter.

From the owner: Mrs. Katherine Peppers has thirty-two years of nursing experience, is a board-certified Pediatric…read moreNurse Practitioner and a board-certified Pediatric Mental Health Specialist. She completed her Doctorate of Nursing Practice (DNP) at DUSON in May of 2016. She is one of only 300+ Nurse Practitioner's in the United States with a board certification in Pediatric Mental Health. She cares for children and adolescents with a variety of multi-faceted, mental health disorders at her practice located in

Dr. Lopez is an absolute gem of a pediatrician. We recently switched to Western Wake Peds after…read moretime and time again hearing great reviews of the practice. Our hope in moving practices was to be in a practice that felt neurodivergent affirming -- not just tolerant. We were met with kindness and grace at our first appointment with our fourth child, a newborn baby. We came with challenges and feared a difficult visit. Dr. Lopez listened intently, asked insightful questions and provided thorough advice and guidance. Dr Lopez's follow up on a particular visit topic was timely and persistent--so appreciated as a sometimes overwhelmed mom of four! We decided to switch the older kids, including our neurodivergent child, into the practice after our first visit. I have since read Dr. Lopez's background and am delighted to see the wonderful professional experience he has as well as his presence as an educator at UNC. His teaching and volunteer roles in the community indicate to me that he is someone who is continually exposed to new and emerging information rather than remaining complacent with initial med school teachings. He has been refreshingly willing to talk to and treat us like we are collaborative members of our child's healthcare needs. We have found a collaborative and empowering approach to be an incredibly valuable trait for a physician to have -- particularly as parents of a neurodivergent child. I highly recommend Dr. Lopez to any family who values an active and educated role in their child's healthcare. Accolades and experience aside--Dr. Lopez was diligent to connect with my neurodivergent child who, after a few bad years of illnesses and procedures, often experiences anxiety in medical offices. He is kind, silly and disarming in his bedside manner with my children. A visit once began with my child fearfully hiding behind me and ended with my child delivering a big joyous hug for Dr. Lopez. We are grateful to have found Dr. Lopez and Western Wake Peds!

Super disappointed in this place. We just had a baby last September, our first one. At first, we…read morereally liked it here because of the lactation consultant. She is still wonderful. Unfortunately, we feel like every time we came with an issue, it was pretty overlooked and not much medical advice was given to us. We were better off googling the symptoms or asking our nurse friends. There were several nurses who judged the way I was feeding my son during the last two appointments. The front desk lady let me know that I would be charged even though I called as soon as I got out of the Dr office and found out I was sick/contagious and couldn't bring my son into his appointment in the late afternoon. We would drive 35 min to go here and feel like unfortunately, it was not worth our drive. We found a new office that we like much better who truly listens to our concerns and does not charge anything if you are a sick, full-time working mother who is already struggling to get out of work and doing the best she can. Again, we loved the lactation consultant, and there was a young female doctor with brown hair who we also enjoyed- she was very gentle with our son. I wish they went somewhere else. As far as the other doctors & nurses- they didn't want to hear any concerns we had. And the one front desk lady is not pleasant over the phone at all. She sounds like she does not enjoy her job... but the other front desk ladies are typically nice. She didn't even try to explain anything to me when I didn't understand the charge and then she sounded surprised when I told her we were switching practices. Overall, 3/5 stars I guess but only because of the lactation consultant and the one dr we thought actually listened to us. We did not feel a connection with any of the other staff at all.

In my very limited experience with this practice it was clear that they prioritize their own well…read moredefined rules and requirements more than simply being welcoming, understanding, and helpful for their new patients. I wish you all the best in your future endeavours, but I am very glad it did not work out for us.

Serious concerns:…read more Our first appointment was scheduled through the hospital, which led to confusion regarding the office location. We arrived ten minutes late to the correct office. Obviously, this was not the fault of the pediatrician, but I mention it because it is the only mitigating circumstance surrounding what followed. Our visit was three days after I gave birth and was concerningly short. We were told our plans to exclusively breastfeed were likely doomed due to our child's alarming weight loss. As first time parents fresh out of the hospital, this was terrifying to hear and was not handled with compassion or proper explanation. Most of our questions went unanswered, and we left fearful that continuing to breastfeed could harm our baby. Had the experience ended there, I would not be writing this review. I assumed it was simply a poor fit and scheduled with a new pediatrician the following day. When contacted about additional appointments and the newborn screening, I politely explained that this practice was not the right fit for our family. Unfortunately, the situation escalated. Our daughter received an abnormal newborn screening result. The state lab contacted this office, as they were still our pediatrician at the time, and informed them that she needed urgent retesting within 24 hours. When the office called me, the person I spoke with was unable to pronounce the flagged amino acid/condition and instead asked me to spell it so I could search for it myself. Our daughter was not even a week old. Receiving news of a potentially serious metabolic disorder in this manner was beyond alarming. There was no explanation of what the condition was, what it could mean for her health, or how urgent the situation was. Just that I should google it. I was instructed to go to UNC Rex's lab. I immediately drove an hour there, only to find out they could not perform the screening because it required two hours to process and it was twenty minutes before closing on a Friday. When we contacted the office again, the response was essentially, "Oh yeah, forgot about that, sorry. I guess you'll have to wait until Monday." Considering we had just been told the testing needed to be repeated urgently within 24 hours, being told to wait another three days with no medical explanation was extremely concerning. I spent the next two hours calling hospitals trying to find somewhere that could perform the test, only to repeatedly be told this was something the pediatrician's office needed to arrange. During this time, I was unable to reach the office. The following morning, our new pediatrician immediately began contacting hospitals on our behalf and attempting to obtain the necessary records. They also attempted multiple times to contact this office (and were unable), and my own voicemails to the nurse line went unanswered. The state laboratory had not yet fully processed her results, meaning our new pediatrician could not obtain the necessary information. This office was the only one with access to the abnormal screening information at that time. We ultimately had to call the scheduling line ourselves just to get someone on the phone and have the results forwarded. Although we had decided the practice was not the right fit, this occurred while this office was still our daughter's pediatric provider and responsible for coordinating follow up after an abnormal newborn screening result that was evidently severe enough to warrant a repeat screening within 24 hours. At every step, we were left advocating for our daughter's care during an urgent situation with little guidance from the office responsible for coordinating it. This involved a less than one week old infant with a potentially serious newborn screening abnormality, and the way this situation was handled was unacceptable.

We've been with Oberlin Road Pediatrics since we brought home our first child 16 years ago. The…read morelevel of CONSISTENT genuine care, connection and continually up-to-date medical advice has been such a blessing to our family. When I brought my first two-day old newborn in, Dr. Bo probably told me ten times, "You're doing a great job." The first time I raised concerns about vaccine schedules, I received a non-judgmental, thorough explanation with scientific research and data to help me understand the "why" of it all. When our son had severe and regular vomiting, Dr. Wasserman noted having just read up on cyclical vomiting as a neurological symptom, not GI. Our neurologist was amazed at this quick and accurate identification of a brain issue over a digestive one! When our daughter was 12 and wanted to chat Gilmore Girls, her new doctor raved about her favorite episodes with her. We can't say enough about our love for this consistent level of quality and caring medial expertise. Thank you for so many years of care, ORT! I'm so sad that my oldest will soon be aging out of your care!

We have been with Oberlin Pediatrics for over 8 years with our 2 girls. As of today, while we…read morerefused on 5 year old getting her 2nd MMR vaccine, they have recommended us finding a new care provider. Keep in mind the 1st MMR vaccine gets you 94% covered, when the 2nd MMR vaccine gets you 97% covered. Ultimately, they are sending us elsewhere because we do not see the benefit in getting another vaccine that will only provide an additional 3% of coverage for MMR. The doctors are choosing profit over actual care for their clients. Sad day in America when this is the standard of most doctors.