This practice is Horrible. Multiple times I have brought my children here only to be told by the…read moredoctors that they don't know what's wrong with them, or there is nothing they can do to help them. Then at the end of the visit to be told that if it gets any worse make sure to bring them back in. The office staff is horrible and completely useless. No customer service experience or just basic human compassion. Multiple times when calling to schedule an appointment they have told us just to come in now, then when we get there with the sick kids they tell us that we are past the cut off time of walk in's and that we would have to schedule an appointment, or wait to be seen but they can't give us an estimated wait time. This used to be a good practice when Dr. Fore, and Dr. Nickaba were there. Such a shame that is has gone down hill this much!

We wanted to like this place. In fact, we should have switched many times and didn't because it's…read moreso exhausting to switch pediatricians. We have so many bad experiences with this place it's hard to summarize in a review but I will start with 7 day wait on test results, misdiagnosis, 2+ hour wait times... I am currently waiting to see a doctor for my toddler and it's been 2.5 hours. Someone just came in and said I might want to call around to urgent cares because I may have better luck. Ugh. Update: the doctor came in after 2.5 hours. He took maybe 3 minutes examining child... didn't even look in mouth. Missed what was clearly hand foot mouth. What a mess!

I will forever be grateful for Capitol Pediatrics and their care of all 4 of my children ages 18,…read more16, 3, and newborn. My kids are always treated with gentleness and kindness that helps (especially the 3-year-old) them feel safe. When my 3-year-old was diagnosed with a very rare genetic disorder, the Capitol Pediatrics team jumped into action and learned all about it. Dr. Morgan has been a saint through this. Rebecca, Jenny, and the entire nursing staff are the kindest, most caring people. I know they give the same treatment they would with their own. And finally, I give Rebecca, the lactation consultant, all the credit for me finally having a successful nursing journey with my youngest. She is patient, gentle, and allows mom and baby to navigate the journey together.

We have been coming here for 12 years. They were amazing for the first 7 years. They have gone…read moredownhill since. Most of the doctors we loved have gone. The front desk staff lacks a lot of customer service. I feel like I'm bothering them when I ask to schedule appointments. Since the switch to unc it's even worse. I had to redo all their info and I have 5 children. They now have so many patients they don't have time for your children anymore. Half the time I have to wait 30 mins after the kids appointment time before seen. Then sit in the room for up to 20 mins. That is kinda crazy. I miss the way it used to be.

We have been coming here for about a year for pediatric care. We have seen two of the pediatricians…read moreand nurses. The facility is very clean and modern. Before you checked in with a person and now a kiosk is preferred. The staff has been very kind and accommodating. We picked it based on location and distance. If something cannot be done in house, you will get a referral to UNC hospital or another specialty clinic.

I absolutely love Anya McBrayer & her nurse Hilda. I am here monthly & the staff is always friendly…read moreand willing to help. Keosha from the front desk is extremely friendly and accommodating. If you are looking for a primary care provider, I would definitely recommend Anya. She is thorough & doesn't make you feel rushed. She is going to take care of all of your concerns before you leave.

The wait time is TERRIBLE! Once you get into the room you sit and wait for the doctor for an…read moreextended amount of time. They need to schedule a lot better as to not waste patient's (parent's) time. Dr. Covington is a great doctor and the staff is very kind and friendly. Only complaint is the scheduling/wait time.

I moved here from Brooklyn, NY in 1994 with husband and son who was 5 at the time now 32 lol. I…read moregave birth in 1995, 1999 and 2004 and Dr. Covington has cared for all my children. He has some of the best doctors that work along sign of him but he's our favorite because we have a long history. I don't care about the wait. If you are in a hurry, then go to the emergency room and I guarantee, you'll wait even longer. He's very concerned about his babies and always ask about my older son. All staff members are accommodating and welcoming. If you are looking for a doctor who's genuinely concerned about your child, Dr. Covington is the go-to. "Faith Pediatric" will always have my heart. My son will be 18 years old this month and I'm going to miss them all! :(

In my very limited experience with this practice it was clear that they prioritize their own well…read moredefined rules and requirements more than simply being welcoming, understanding, and helpful for their new patients. I wish you all the best in your future endeavours, but I am very glad it did not work out for us.

Serious concerns:…read more Our first appointment was scheduled through the hospital, which led to confusion regarding the office location. We arrived ten minutes late to the correct office. Obviously, this was not the fault of the pediatrician, but I mention it because it is the only mitigating circumstance surrounding what followed. Our visit was three days after I gave birth and was concerningly short. We were told our plans to exclusively breastfeed were likely doomed due to our child's alarming weight loss. As first time parents fresh out of the hospital, this was terrifying to hear and was not handled with compassion or proper explanation. Most of our questions went unanswered, and we left fearful that continuing to breastfeed could harm our baby. Had the experience ended there, I would not be writing this review. I assumed it was simply a poor fit and scheduled with a new pediatrician the following day. When contacted about additional appointments and the newborn screening, I politely explained that this practice was not the right fit for our family. Unfortunately, the situation escalated. Our daughter received an abnormal newborn screening result. The state lab contacted this office, as they were still our pediatrician at the time, and informed them that she needed urgent retesting within 24 hours. When the office called me, the person I spoke with was unable to pronounce the flagged amino acid/condition and instead asked me to spell it so I could search for it myself. Our daughter was not even a week old. Receiving news of a potentially serious metabolic disorder in this manner was beyond alarming. There was no explanation of what the condition was, what it could mean for her health, or how urgent the situation was. Just that I should google it. I was instructed to go to UNC Rex's lab. I immediately drove an hour there, only to find out they could not perform the screening because it required two hours to process and it was twenty minutes before closing on a Friday. When we contacted the office again, the response was essentially, "Oh yeah, forgot about that, sorry. I guess you'll have to wait until Monday." Considering we had just been told the testing needed to be repeated urgently within 24 hours, being told to wait another three days with no medical explanation was extremely concerning. I spent the next two hours calling hospitals trying to find somewhere that could perform the test, only to repeatedly be told this was something the pediatrician's office needed to arrange. During this time, I was unable to reach the office. The following morning, our new pediatrician immediately began contacting hospitals on our behalf and attempting to obtain the necessary records. They also attempted multiple times to contact this office (and were unable), and my own voicemails to the nurse line went unanswered. The state laboratory had not yet fully processed her results, meaning our new pediatrician could not obtain the necessary information. This office was the only one with access to the abnormal screening information at that time. We ultimately had to call the scheduling line ourselves just to get someone on the phone and have the results forwarded. Although we had decided the practice was not the right fit, this occurred while this office was still our daughter's pediatric provider and responsible for coordinating follow up after an abnormal newborn screening result that was evidently severe enough to warrant a repeat screening within 24 hours. At every step, we were left advocating for our daughter's care during an urgent situation with little guidance from the office responsible for coordinating it. This involved a less than one week old infant with a potentially serious newborn screening abnormality, and the way this situation was handled was unacceptable.

Dr Arora has always been a big advocate for our daughter, who has a disability and medical…read morecomplexities. She really listened to us when so many other doctors didn't (when my daughter had a milk protein intolerance or was trying to wean from her ng tube, for instance). She's quick to make referrals when necessary and is very prompt in responding to our concerns. But she especially shined recently, when my daughter had a medical emergency while we were traveling abroad. Dr Arora worked tirelessly late at night for hours to get us medication my daughter desperately needed but couldn't get abroad. Dr Arora's compassion for our plight and tenacity in getting a prescription through to a 24 hour pharmacy goes to show what a wonderful pediatrician she is. Our family is incredibly grateful for her support over the years.

We have been going to Dr. Arora since my first baby was born. Almost 4 years later we still go here…read moreand feel very taken care of by Dr. Arora and her staff. Every time I have called in the last 3.5 years saying my child feels sick and want them TJ be seen, I get a same day appointment. They are amazing with follow up calls and taking questions over the phone. We love her so much and feel so happy there. We know our kids are in good hands because everyone who works there is amazing. It's great to go to a office where it's one doctor (a nurse practitioner is available as well) where she knows the history of your child inside out. Highly recommend.

First I want to say that Dr. Dupuy is fantastic. The reason for my two star is because this office…read morehas become so over crowded with new patients, that there are no available appointments for sick kids or established patients. They never leave anything open for people who need a same day appointment and they have these walk in Saturdays that are from 8-12 and are always crowded or at a different location. Not sure if it's greed but it's sad when a doctor's office keeps accepting new patients when there is no room for them. It's interfering with the care of established patients.

Love everyone there we See Lynn most the time for 12 yrs but have used other drs. They are amazing.read more

Dr. Lopez is an absolute gem of a pediatrician. We recently switched to Western Wake Peds after…read moretime and time again hearing great reviews of the practice. Our hope in moving practices was to be in a practice that felt neurodivergent affirming -- not just tolerant. We were met with kindness and grace at our first appointment with our fourth child, a newborn baby. We came with challenges and feared a difficult visit. Dr. Lopez listened intently, asked insightful questions and provided thorough advice and guidance. Dr Lopez's follow up on a particular visit topic was timely and persistent--so appreciated as a sometimes overwhelmed mom of four! We decided to switch the older kids, including our neurodivergent child, into the practice after our first visit. I have since read Dr. Lopez's background and am delighted to see the wonderful professional experience he has as well as his presence as an educator at UNC. His teaching and volunteer roles in the community indicate to me that he is someone who is continually exposed to new and emerging information rather than remaining complacent with initial med school teachings. He has been refreshingly willing to talk to and treat us like we are collaborative members of our child's healthcare needs. We have found a collaborative and empowering approach to be an incredibly valuable trait for a physician to have -- particularly as parents of a neurodivergent child. I highly recommend Dr. Lopez to any family who values an active and educated role in their child's healthcare. Accolades and experience aside--Dr. Lopez was diligent to connect with my neurodivergent child who, after a few bad years of illnesses and procedures, often experiences anxiety in medical offices. He is kind, silly and disarming in his bedside manner with my children. A visit once began with my child fearfully hiding behind me and ended with my child delivering a big joyous hug for Dr. Lopez. We are grateful to have found Dr. Lopez and Western Wake Peds!

Super disappointed in this place. We just had a baby last September, our first one. At first, we…read morereally liked it here because of the lactation consultant. She is still wonderful. Unfortunately, we feel like every time we came with an issue, it was pretty overlooked and not much medical advice was given to us. We were better off googling the symptoms or asking our nurse friends. There were several nurses who judged the way I was feeding my son during the last two appointments. The front desk lady let me know that I would be charged even though I called as soon as I got out of the Dr office and found out I was sick/contagious and couldn't bring my son into his appointment in the late afternoon. We would drive 35 min to go here and feel like unfortunately, it was not worth our drive. We found a new office that we like much better who truly listens to our concerns and does not charge anything if you are a sick, full-time working mother who is already struggling to get out of work and doing the best she can. Again, we loved the lactation consultant, and there was a young female doctor with brown hair who we also enjoyed- she was very gentle with our son. I wish they went somewhere else. As far as the other doctors & nurses- they didn't want to hear any concerns we had. And the one front desk lady is not pleasant over the phone at all. She sounds like she does not enjoy her job... but the other front desk ladies are typically nice. She didn't even try to explain anything to me when I didn't understand the charge and then she sounded surprised when I told her we were switching practices. Overall, 3/5 stars I guess but only because of the lactation consultant and the one dr we thought actually listened to us. We did not feel a connection with any of the other staff at all.