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    Raleigh AutoCare

    5.0 (3 reviews)
    Open 8:00 am - 5:00 pm

    Services - Raleigh AutoCare

    Bumper repair

    Auto frame testing

    Rear-end damage

    Raleigh AutoCare Photos

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    6 months ago

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    Caliber Collision

    Caliber Collision

    3.5
    (26 reviews)

    I had an overall professional interaction with Caliber Collision. The staff at Caliber Collision…read morewas professional and courteous throughout the process., and I appreciate the time they spent reviewing my vehicle. However, we were not able to move forward due to differences regarding the repair authorization terms. My concerns were with several provisions, including: * Language stating, they are not responsible for damage to the vehicle while in their possession * The Power of Attorney provision allowing them to endorse insurance checks on my behalf * A waiver of written estimate * Broad authorization to access vehicle data beyond what is necessary for repairs (I was not involved in an accident) * Electronic signature and communication consent terms (Stated it was optional) I was seeking clarity and reasonable adjustments around certain provisions, particularly related to transparency and customer protections. Unfortunately, there did not seem to be much flexibility or willingness to address those concerns. While I understand businesses have standard policies, I do to and I believe customers should have transparency when it comes to the amount of money involved in making repairs, especially when it comes to customer rights and repair agreements. I respect their decision just as I expect mine to be respected.

    I was told that since I did not want to use my insurance company for the reinstallation of one of…read moremy outside, rear view mirrors, that I would have to pay in advance for the installation of a new mirror, including buying a new mirror, priming, painting, etc. It only took a couple hours for them to finish and have my car ready for pickup and that was using my old mirror and that the advance for the new mirror, priming, painting, etc. would be refunded to my charge card with no restocking fees. Ultimately, they did not have to use a new mirror. It's been over 12 weeks and they still have not refunded anything to my charge card as promised. No one will call me back. Who can I talk to?

    Raleigh AutoCare - bodyshops - Updated August 2026

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