If you've been to Raisu's sister restaurants (e.g. Suica, Kingyo, Rajio) then you will have some idea as to what to expect. The main difference here is that Raisu is geared more towards upscale Japanese for individual dining, so don't expect as many izakaya small plates to share. The main dishes are all meant to be eaten by one hungry adult - though the sizes on the meat dishes are large enough you could probably get away with sharing. The menu has the standard selection of alcoholic beverages as well.
Eight friends and I had dinner on their fabulous, breezy patio on the last night of the Honda Celebration of Lights. Since it was a fireworks night the place (former Rowan's Roof location) was packed with a line stretching down the stairs out to W 4th. Reservations are a MUST, especially on the weekends. If the weather is cooperating I recommend the patio space which is lovely. That is, assuming they let you stay seated on it.
The service end of our meal was a bit odd. Our waitress was perfectly friendly but she had to repeatedly climb up onto the bench seating in order to pass out the trays of food. It was a bit invasive. More bizarre still was that she came to give us a "last call" order approximately 30 minutes into our meal. This sent one of my panicked friends off furiously flipping through the dessert offerings. It was bizarre. Members of our group were still waiting for entrees. I understand that we were occupying the premium table and that they likely book reservations back to back, but frankly it felt disrespectful to tell paying customers, however politely, to hurry up when we were still waiting for food to arrive.
Friends had rave reviews for the tonkatsu sets as well as the wagyu steak you grill on a hot stone at your seat. The compartmentalized specialty bento box also looked beautiful. Though, as of this review they don't yet offer the vegetarian bento box. Also, bento are only sold in limited quantities, so if you want it you should order it right away when you are seated.
I ordered a standard yakizakana teishoku with mackerel (grilled fish set with rice, miso, and pickles). Truthfully speaking, this staple of Japanese dining was just average and overpriced. Curiously, for a place named "RICE" my rice was actually cold and hard. It had clearly sat out too long. They do offer free refills on both rice and miso soup, but when the waitstaff are practically pulling the cushions out from under your bum to get you to vacate the table, you might not have time to order or enjoy them.
I can see the potential in Raisu. The ambiance and patio space are top notch, but the service and food still need a bit of time to catch up. read more