I have been with this company for about 30 years and I have been very pleased. Way back in the…read more1990's or so, there was a mix up on our billing, but the customer service people were super nice and resolved it very quickly, even issuing a refund for the inconvenience. We have not had a single problem since that time. Our driver has been the same fellow for nearly the entire time, and he is amazing -- super polite, will occasionally ring our doorbell if we forgot to put our empty bottles out, remembers our children's names and is a genuinely kind and caring person. They recently changed their bottles to be BPA free - no small expense, I'm sure -- and I am hopeful that they are doing their best to lessen all of the bad chemicals in plastic bottles since glass bottles would be impractical. I appreciate them holding down costs while balancing that with providing a great product. On our plan, they will also bring us a free replacement water cooler at any time and take back our old one, and we used that about every 5 - 7 years, which has been nice. When the industry changed from water coolers with the bottle on the top, to a slide in water bottle on the bottom, they were ready with the new version and immediately got us one in the new style. They also refurbish the old ones instead of throwing them in the landfill, which I also appreciate.

We been waiting for this company to deliver water since last month. Of course they billed us but…read morenever delivered.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

TLDR: Excellent work, quick turnaround, OK pricing…read more I contacted Mike's Plumbing when my hot water heater began leaking from what I thought was the bottom (usually signaling the need for a replacement unit). I was able to set up a service date the very next day first thing in the morning and they arrived well within the estimated time window. The plumber, Chris, was able to diagnose my system and landed on the fix being a replacement expansion tank, pressure relief valve and a new hot water cutoff valve. Total cost of work was $900+, which fell towards the high side for this range of work, but I decided to proceed due to the job needing to be completed ASAP. The job took approx. 90 minutes to complete and once done, I was beyond satisfied with the quality of work. My previous setup was mostly shark bites and mediocre materials while the work Chris performed consisted of the proper fittings and quality materials. Fast forward a few days and the fix has not leaked a single drop! Overall, I could have shopped this around and gotten cheaper quotes for the same scope of work by a couple hundred bucks, however I don't think the quality of work would have been as nice and with such quick turnaround.

Mikes plumbing came out to replace 2 toilets in my home. The two gentlemen that came out were very…read moreprofessional, friendly, very knowledgeable, the price was right, and they finished the work in a very short time. They advised me of issues that they found and fixed each one perfectly. They did such a good job that I made another appointment to come out and replace the last one in my home. I definitely give Mikes Plumbing 5 stars (wish I could give them more) and will recommend them to all my friends. Thank you Mikes Plumbing, great job!

Quick and explained the issues and charged decent amount…read more Would recommend and call again

I do not often write reviews, but George from Ahoy Plumbing deserves all the praise! From start to…read morefinish, my experience was fantastic. Professionalism and Communication: He was punctual, courteous, and clearly explained everything before starting the work. He answered all my questions patiently and kept me informed throughout the entire process. Fair Pricing and Quality Work: The price was very reasonable, especially considering the excellent quality of work. George clearly takes pride in his work and it shows. Above and Beyond: What impressed me most was that He took the time to walk me through everything he was doing and why. I learned so much! Highly Recommend: I will definitely be calling Ahoy Plumbing for any future plumbing needs and wouldn't hesitate to recommend him to anyone. Thank you for the amazing service!

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

We had questions about our water softener system and Greg was great in reviewing our system which…read morewas installed last year by the company and providing information and advice.

I'm not sure what to do about this company. We had a good initial assessment and liked their style…read more We even got an estimate in a timely manor. Now we haven't heard from them for weeks, despite emails and phone calls from both me and my wife. I hope they're just busy, but it's clear that you wouldn't want to call them if you need work done quickly (at least right now). I'll update this if things turn around. They seemed to really know their stuff and were interested in giving us a personal and fair assessment.

I have used Phelps 4 times, one of which they didn't even charge me…read more They were quick to respond to every call. They came out and sampled the water, and surveyed the job ( I needed a whole-house water filter). I found them to be competitive and professional. It's a local company with good folks.

**Avoid This Company at All Costs**…read more My water softener started showing a service warning, so I contacted my home warranty provider to send a technician for troubleshooting. The technician who came out seemed unqualified and left without resolving the issue. I was then approved to use an out-of-network provider. I initially contacted a reputable plumbing/water softener company, but they were unavailable. That's when I turned to Phelps--who, unsurprisingly, had immediate availability. I scheduled a visit with them. Their technician admitted to my husband that he wasn't sure what the issue was but recommended replacing the entire water softener system. Unfortunately, Phelps passed inaccurate information to my home warranty provider, resulting in the claim being denied. I had read negative reviews about this company and ignored them. I've now learned the hard way. Don't make the same mistake--**stay far away from Phelps.**