Really appreciate the good communication, value, and professionalism. Alec did a great job,…read morescheduling was pain free and prompt.

Super friendly and super helpful. They helped with an underground pipe leak and gave great…read moreexplanations of what the issue was and the best course going forward. They were fairly priced and were willing to work with us. Really great and responsive company! Happy we found them on Yelp!

Employees were great. Bad well pump and they pulled it out, confirmed the bad pump. Ran to the…read moreparts store and came back to install. All in all two hours of actual work. I asked how much the pump would be (120v) and was told around $200.00. Thats parts not including labor. Much to my surprise the bill came to $2400.00 and some change. When I asked for a receipt the office lady just stated they charge by the job, didnt have a break out and couldn't get me one. So pump and two hours cost $2400.00. Would not recommend.

Horrible customer service and never completed the job. Sent a plumber out to fix a drain and he…read morestated "I don't have any tools in my truck and I get off in 10 minutes" He also stated that he talked to his boss and they would be out the next day (they never called nor showed and that was the third time)

My experience with Hague Quality Water of Maryland started in June 2024, and a year later I…read morecompletely regret the $1,395 I spent. I never had issues with their technicians or customer service, but I was sold an Upflow Water Neutralizing System--which I later learned is not typically recommended for well water, even though many companies sell it for that function. My house (built in 1946) has a well, water softener, and pH neutralizer. When the neutralizer failed, I contacted a few companies for estimates, and Hague's price was the best. I assumed they'd know what system my house needed and didn't think twice when they recommended an Upflow unit. The salesperson emphasized that it saved water and electricity since it doesn't backwash--something that sounded good at the time but means little when you're on a well and not paying a water bill. Fast-forward to July 2025: Hague serviced the system and added calcite. Immediately afterward, my water pressure dropped to almost nothing. The technician suspected the calcite had solidified and clogged the tank, recommending it be dumped and a sediment filter added. The problem? A Downflow system backwashes automatically, breaking up buildup and clearing sediment--an Upflow system does not. After getting two second opinions, I learned I could either replace the one-year-old tank with a Downflow system (meaning the $1,395 was wasted) or plan for the tank to be dumped and refilled every year. Another company confirmed that Upflow systems are generally unsuitable for a small household on well water because of this exact issue. It turns out many companies still push Upflow systems since they're cheaper and easier to install, and most customers don't know the difference until problems appear. I wish I'd done the research first--I would have gladly paid a little more for a system that simply needed routine servicing rather than yearly repairs. Hague may be fine for maintenance, but for installations, I strongly recommend looking elsewhere. I read a LOT before writing this, so here is just a sampling of the websites I looked at: Are Upflow Neutralizers Better than Backwash Calcite Neutralizers? (2015). Well-Water-Report.com. https://www.well-water-report.com/2015/06/are-upflow-neutralizers-better-than.html DKH53. (2020, October 27). Upflow vs Downflow acid neutralizer. Terry Love Plumbing Advice & Remodel DIY & Professional Forum. https://terrylove.com/forums/index.php?threads/upflow-vs-downflow-acid-neutralizer.90419/ Pentair Water Solutions. (2021, May). Upflow vs Downflow Water Softeners. @Pentair; Pentair. https://www.pentair.com/en-us/water-softening-filtration/blog/upflow-vs-downflow-softeners.html Upflow/Non-Backwashing Acid Neutralizers. (2025). Mid Atlantic Water. https://midatlanticwater.net/collections/upflow-non-backwashing-acid-neutralizers

Hague has been responsive and helpful to me in servicing my RO system and water softener system…read more When necessary, HERMINIO brings the supplies needed to maintain my water softener system. Then he fills the tanks and tests the water. BRYNN keeps track of the timing for this maintenance, which is helpful. HERMINIO recently repaired my RO faucet. He could've suggested I purchase a new faucet, but instead he simply replaced the inexpensive part which saved me money. HERMINIO is thorough and efficient, always explaining to me what he's doing and why, and I like that he charges for the time he's here, rather than adding unnecessary minutes that creep into a second hour.

We had a 20 year old water system in our house, that had what seemed like a million different…read moreparts, and was using up 20 bags of salt every two weeks! Scott came out and was able to totally streamline what we had, making the whole set up understandable, easy to maintain, and so much less costly. We are using a fraction of the salt used before the repair, the system is quieter, and the water is clean! We found Scott's prices very reasonable, and the quality of his service was amazing.

My new husband had used this service in the past for the well water cleaning and conditioner…read moresystem. Called them again and they were able to schedule us the same week. Carl was our technician and met me in the driveway. Explained they were using gloves and masks. He was very professional and efficient. Answered all of my questions too! Super grateful for good companies like this!

Quick and explained the issues and charged decent amount…read more Would recommend and call again

They came and were super fast and professional. Got everything sorted out for us and even showed…read morehow the previous install was not done properly.

I have used Phelps 4 times, one of which they didn't even charge me…read more They were quick to respond to every call. They came out and sampled the water, and surveyed the job ( I needed a whole-house water filter). I found them to be competitive and professional. It's a local company with good folks.

My water went out last month. It did that a couple of few years ago too. It's a mystery why, but…read morePhelps, like a lot of techs interacting with a senior female, put the hard sell for lots of repair $$$ when they lied about their diagnosis, and recommendations for how to to fix the root cause. When the two techs came out, the lead tech said my pressure tank bladder needed air, and the switch was sticking on one side and overheating. After just going under the crawl space and futzing around (I told him there was no pressure after looking at the gauge myself), he recommended a $4,500 replacement of the pump, tank and switch - OR, I could upgrade to a better system for $6k ish.When I asked if he could just add air to the bladder with a pump so I didn't have to pay for another visit, he said oh no, he'd have to come back and also replace the switch if he did that. Funny, Phelps replaced the tank and bladder the last time this happened - 2017, I think. I wonder if I spent an unnecessary $750 on a new tank then, because they saw a "little rust" on the tank back then. Next time, I go under the crawl space to look at it myself. Ugh. Hmmm... He left me with several estimates...ranging from $700 to $6k and said I could do his recommended replacements or...do nothing until the next time it happened and spend more. They charged me $307.50 for NOTHING but a rip-off -just more money and an inaccurate diagnosis. Fast forward to a visit by JE Roberts, the next day (always get a couple of estimates) and the tech actually tested the water pressure by stressing the system - hooking up a hose to the tank - to mimic what might have tripped the water system off. He was patient, explaining why to me, and even took me under the house when I asked to show me the tank and switch (only about nine years old and he said NO bladder air issues OR switch overheating - saw it with my own two eyes). He said he couldn't diagnose the issue after testing for an hour, except to theorize that the capacitor in the pump might have a little glitch that when it hits that, the system shuts down - only every few years, and to call them if it happens again. They charged me $200 - well worth it for a honest test and feedback. Trust me - I'll call Roberts NOT Phelps. Ever. Again. Ever. I've spent way too much money "fixing" things they suggest without a real fix of the root cause issue.

Four years ago, they replaced my water pressure tank and several failing fittings, and installed a…read morereverse osmosis (RO) system. Given the cost of this work, I expected durable materials, proactive recommendations, and transparent guidance. Unfortunately, both experiences have left me disappointed -- and more importantly, concerned about trust. Regarding the pressure tank: during installation, their team very likely observed an older, visibly corroded metal well intake pipe that had likely been in place for nearly 20 years under prior ownership. Fast forward to today -- I noticed heavy white corrosion on the 4.5-year-old brass fitting and an active water leak. Given the risk of catastrophic failure, I called for urgent service. To their credit, they arrived within two hours, which I appreciated. However, I was then told the metal pipework was not covered under the tank warranty and that it should be replaced with stainless steel -- which they acknowledged would last longer and resist corrosion better than the prior installation -- at a cost of $1,400. When a contractor identifies visibly corroded infrastructure during an install, I expect clear risk disclosure and upgrade options at that time -- not four years later when failure is imminent and the homeowner has little choice. Now to the RO system: at installation, I was told the filters were widely available commercially and easy to replace. I later learned the filters are proprietary and only sold through water system companies -- not readily available via retail as originally represented. That distinction materially affects long-term cost and flexibility. Years later, I called to ask how to sanitize the RO system myself. I was told it's something only they can do and that they would handle sanitization when delivering the next set of filters (rather than shipping them), which I accepted. After the technician sanitized the lines, he casually told me, "You know you can sanitize the lines yourself." That is exactly what I had asked about over the phone. I relied on their guidance, only to hear the opposite in person. For tradespeople working inside a home -- especially on critical water infrastructure -- trust and clarity are foundational. When guidance changes, material limitations aren't disclosed up front, or foreseeable corrosion isn't proactively addressed, it raises concerns beyond just cost. While I appreciate the prompt emergency response, the combination of reactive fixes, proprietary product limitations, and inconsistent communication has made this an unsatisfactory experience overall.

Mike did our annual service. Friendly and efficient, no attempts to sell anything I didn't need…read more All wins