I don't normally write reviews online, let alone a bad one. I felt I had to let others know my experience so it would not happen to them.
My family and I stood at the River House cabin for 2 nights. We were on a 3 week road trip and had a truck completely packed with luggage. We arrived at the Cabin early, before check in and decided to stop by and see the location of the cabin. We noticed a car parked out front and figured we'd knock on the door and see if it would be ok for us to drop our luggage off as we were going to explore the town. The housekeeper answered the door and she said it would not be a problem for us to drop everything off. As we were taking stuff out from the truck, the homeowner appeared out of nowhere and said in a rude manner, " check-in is not until 3". We told him we already spoke to the housekeeper and she said it would be fine to drop off our luggage. The homeowner then said, ok that's fine. He & My husband then started talking about fishing, and all the great local spots to check out. He also mentioned to us the housekeeper would add chlorine to the hot tub. Everything seemed fine, so we left.
When we returned at check-in time, we unpacked & got situated. My husband was out front emptying the truck. I was In the restroom minding my own business, (w the bathroom door open) and suddenly I hear the front door swing open. Naturally thinking it was my husband, to my surprise it was the housekeeper! Never knocked, just let herself in. Not even an apology after walking in on me.
Later That evening, we wanted to unwind and get in the hot tub. When we opened the cover to the tub, there was this insanely overpowering smell of chlorine. Even worst, the water was this disgusting brownish yellow color!! We all looked at each other in shock and thought what the hell is this?! My children love swimming and wanted to go in,anyway. I was very hesitant at first but figured ok, why not. HUGE mistake!! The water completely ruined all of our swimwear & the chlorine was so overpowering it was even burning our eyes. We were maybe in there 15 mins at most. My husband and I then looked around for a guest book and found Tammi's book of rules. There she mentioned the water situation. Of course, after the fact we've already arrived to the cabin we find this out!! Any normal & honest human being would let there guest know about the dirty water before hand,am I right?! Nope, not Tammi. She sets you up in a trap and charges you way more than its actually worth. I guess she enjoys ripping people off.
The next day, I received a email from Tammi saying she was upset with us because the housekeeper had mentioned we checked in early, etc etc. I said No, that's absolutely false and told her we ran into her husband and he said it was fine. Anyhow, the email was rude.Not welcoming in any way, shape or form.
We woke up around 8am that morning and noticed the power went out. We drove out to town and the electricians mentioned to us it would take at least 5 hours for the power to go on.Let me remind you that, before arriving to the cabin we bought food to cook for breakfast before starting our day at Mount Rainier.Thankfully, my husband brought a small camping stove, we ended up using to cook with. Obviously, none of the appliances in the cabin were used that morning.We were probably better off camping. Oh, and as far as amenities go, they had SoftSoap hand soap in the shower for us to use as shower gel & shampoo?? We stay at hotels and cabins all the time, not once have I ever seen this!! A complete joke! Plus no instructions on Wifi, how to turn tv on,etc.
In the evening, we spoke to locals in town and at the Copper Creek Inn and they mentioned to us that the water was not safe to drink. It was rust! Tammi swears the water is safe well water that people "flocked to in the 1900s" give me a break, lady!! Please see attached photos for proof of the water.
Upon check-out, we left everything Spick n' Span. Other than the water issues, the power going out, rust water ice cube trays, rude emails, the cabin was ok. The rooms were decorated nicely. The location and view was perfect,too. I only wish our experience was much better than it was.
A few days after we checked out, I sent Tammi an email saying I was alittle upset about our experience & we were asking for at least one of our nights complementary for all the inconveniences. She declined and said she would give us our deposit back and she'd "call it even". I will also attach some of the emails she sent me. You'll see just how rude and unprofessional this women is.
According to her housekeeper, she mentioned to Tammi that we had more than 4 guest. Absolutely absurd!!! She & Tammi's husband clearly saw how many people there was. I never had to explain my sleeping arrangements w anyone! Just pathetic.
Bottom line, don't stay here. Tammi is so disrespectful and rude. As a 5 star Yelp business owner,I go above & beyond to make my customers happy. Tammi just didn't care! read more