I've never written a negative review for a business before... until now. My family was excited to experience the Mt. Rainier Scenic Railroad "Christmas with the Clauses" event this past Saturday. Unfortunately our parking lot experience upon arrival is what led me to write this review. After driving 1.5 hours from Seattle in the foggy darkness, we finally arrived into Elbe. We were behind another car as we made the turn into the train depot. A parking attendant was waving her red LED parking wand towards a couple vacant parking spots in front of a building. The car in front of us pulled into one of the spots, and we pulled alongside into the second spot. As we turned off the engine, the parking attendant comes rushing over to the driver side with a huge scowl on her face yelling, "You can't park here!" We were confused since it seemed she had first directed us to park there with her bright red wand, and obviously we weren't the only ones who thought that since the other car had also done so. My husband rolled down his window to ask why she pointed to those spots if they weren't available, and without giving him an opportunity to speak, she just barked again, "You can't park there!" and pointed to a sign behind her that read "Parking Lot", which we didn't initially see because she was standing in front of and once again, it was very dark and foggy out. So although we were put off by her rude and abrupt manner, we started to back out to head towards the sign she indicated. Immediately she jumps in front of our car waving her wand and yelling, "Stop! You can't go! The train is coming!" There was a building right in front of us, so we couldn't see the tracks or that a train was coming. So we stopped again, and after a few minutes, the train goes by. Meanwhile, she is standing in front of us with her arms outstretched glowering at us the entire time. If she had just said something to the effect of "You can't park here, but you need to wait to move since the train is coming," we would've understood the situation. Instead, she acted like we were intentionally and recklessly driving into the path of the train. As if we would endanger ourselves or our young son by doing so. Once the train goes by, she just walks away. So we continue on our way towards the parking lot, and noticing there were quite a few open spots towards the front of the lot, we headed in that direction, only to be stopped by another parking attendant. He steps in front of the car directing his wand towards a spot about 200 feet back from the front. We point to the many open spots beyond him, and he shakes his head and continues waving his wand at the spot. My husband rolls down his window to ask if we can proceed towards the open spots in the front of the lot. He says, "No, you can't park there. You park here. You've already been a pain-in-the-ass trying to drive past the train." At this point because he refuses to move, my husband just pulls into the spot. Once parked, I got out of the car and asked why he would make us park so far away from the front when there are obviously plenty of spots up front and that we've got our young son with us so would like to minimize the distance he'd have to walk. The attendant just repeatedly says, "I'm done talking to you," and walks away. So we finally move our car to the front of the lot, a good distance closer than where he was directing us to park. Needless to say, the lack of training, non-communication and poor customer service (swearing in the presence of our son, refusal to explain, pettiness of making us park further away) with the two parking attendants definitely did not put us in a festive mood. The women's bathroom having to be closed temporarily due to urine back-flow onto the floor, watered-down cocoa, and pre-packaged dry chocolate chip cookies, and the disappointing stop at "The North Pole" did not help. However, the enthusiasm of the Kringles onboard and special attention shown to our son led us to add a star to the experience. read more