Bryan A.

My kid loves this place so we have to go here every time we are in the neighborhood. She loves the decor and all the animals, yes she is in her 20s now but when we go here it is like she is my little girl again. On our recent visit my party made a reservation for Sunday rather than Saturday. The hostess, upon seeing our goof brushed it off and got us promptly seated even though it seemed very busy. We were greeted by a very pleasant and kind waitress Lindsay. To start she was vey attentive but seemed very busy with many other tables. We placed our order and even ordered some items recommended by Lindsay. When I ordered my plate I asked for some steak sauce and even asked again later but I was never brought any. I understood she was very busy but my food went cold and everyone at my table was finished with their food by the time she realized her goof. She was very nice and refunded my uneaten meal and insisted I take it with me even though I didn't want to as I was staying in a hotel. We will definitely return as we really enjoy this place, especially this location. The service is always great including this time even with the goof. Mistakes happen especially when handling so many tables.

Jewel A.

I want to start off by saying these 2 stars are based solely on my overall experience here. If it weren't for Lindsay, this honestly would have been a 1-star review. Lindsay deserves 5 stars all on her own. She is genuinely one of the kindest and hardest-working servers out there. Management, if you see this, please give this girl a raise, promotion, recognition -- anything! She completely saved our experience. My family and I came here because Rainforest Cafe is nostalgic for us, just like it is for many others who grew up going to the Downtown Disney location. We did a walk-in and waited about 1.5 hours, which honestly was fine since we spent the time enjoying the mall. Once we were seated, we were assigned a server named Jace. She greeted us right away, took our drink order, and quickly brought the drinks back. She then told us, "I'm going to drop these drinks off at another table and will be right back." Little did we know, "right back" meant NEVER coming back. We waited around 40 minutes just to have our order taken, and that only happened because Lindsay noticed us sitting there unattended. Even though she was assigned to the bar area, she stepped out of her section to help us. From that point on, she basically became our server for the rest of the night even though our table was never assigned to her. Out of pure kindness, she continued taking care of us while also managing the entire bar section. To make matters worse, we had also asked the hostess for 3 forks. She only brought 2 and told us she would come back with the third one... which, just like the other promises that night, never happened either. At that point it honestly started to feel like our table was invisible. Our food ended up taking about an hour to come out, and Lindsay continuously checked in with the kitchen after noticing how long we had been waiting. In total, we were there for about 2 hours and probably sat through 4 rainforest "storms." By the FOURTH rain show, our original server, Jace, finally came back. While she apologized for "disappearing," it honestly did not feel sincere. I understand restaurants get busy and things happen, but out of respect for customers, there should at least be communication if a server needs to step away for that long or another server should be assigned to check in. The experience with Jace was extremely disappointing, but thank you to Lindsay for going above and beyond and completely saving the night for my family. Overall, Rainforest Cafe is fun for the nostalgia and atmosphere, but it is definitely not a 5 star dining experience. The food is overpriced, although still enjoyable enough. I'll probably come back again someday when I'm feeling nostalgic, but I truly hope Lindsay gets the recognition she deserves because she was the highlight of our entire visit.

Rosemary P.

Rainforest Cafe delivers exactly what it promises, an immersive jungle dining experience paired with comforting, crowd-pleasing food. The restaurant's towering trees, vibrant lighting, and rainforest ambiance create a playful environment that feels nostalgic and entertaining especially since this was our little guys pick for dinner on spring break lol. The fish and chips arrived perfectly crisp with a generous portion of fries, while the pineapple coleslaw added a refreshing balance. The kids' meal, pepperoni pizza and mac & cheese was simple yet satisfying so the kid said lol happy kid happy tummy happy parents. Another entrée, topped with crispy onion strings and sautéed vegetables, offered hearty flavors and great texture was the pot roast my hubby seemed to like it. Beyond the food, the themed decor and iconic "Rescue the Rainforest" statue that they sat us in front made this a memorable dining spot. It's a great destination for families, visitors, and anyone looking to enjoy a fun atmosphere with their meal. Bring your out of towners lol it's fun and unique! Walk it off afterwards in the mall it's about a mile long walk around the mall lol get your steps in and or dessert there or elsewhere lol volcano cake on birthdays are always fun!

Daphnne C.

First timer and I can honestly say I was highly impressed! Hubby and I brought our 4 year old on a Thursday evening. Waited about 15 min to get seated and although it took a bit for our waitress to take our orders, she was great. Very communicative, especially when the food was taking a bit long. Food was (IMO shockingly) REALLY good. I had very low expectations of the food & was a bit hesitant since the prices were a lot for a "gimmicky" restaurant but my mind is forever changed. Hubby had hot honey fried chicken, I had fish tacos. Although I was undecided between 2 meals and told the waitress to surprise me, she picked well! The tacos had a very large portion of grilled fish, the sauce had a slight kick but was delicious. My son had the steak kabobs (he was disappointed they didn't come on sticks) but they were cooked perfectly. The "thunderstorm" that occurs every 30 min was not too loud but it was a cute perk to eating at the rainforest. Bathrooms were clean. Gift shop out front was HUGE. Balloon artist that works on tips was a hit. And they even have a photographer that will take pics for you..... we bought one $20. Will we return? Absolutely.

Eric M.

I'll start with the food. It was not good at all. I've never really gone to a restaurant and not ate my food. I was so bothered that they had to take it off my bill. Our server was great tho. S/o to Her. We just wanted to leave and go home. I'm frustrated at the fact that we live in Northridge and traveled to Ontario for basically.....NOTHING. I mean that pasta was DRY. Like the desert. It was a Rasta Pasta and baby... it was NOTHING Rasta about that. At least our drinks were cold and good. We even got to keep the mugs/cups (they were $15, but that was worth it) We will not be retuning and it's all good. You live and you learn. We definitely learned. Oh....the ambiance was nice tho. Definitely fit the vibe of Rainforest. I actually used to go there when I was kid living in DC so it was pretty nostalgic besides the food. Yuck Maybe the animals cooked the food in the back. Even our server was like "it looks kinda dry".

Tedra M.

Tim was our server this Friday around 7 PM at Rainforest Cafe, and we wanted to make sure his excellent service was recognized. Usually we request Audrey, but the restaurant was very busy and we were seated in a different section. We are so glad we were placed with Tim. He hit every step of service perfectly -- from drinks, appetizers, table-side etiquette, attentiveness, and overall guest care. He works exceptionally well with small children, was incredibly patient and kind, and made sure we had everything we needed throughout the entire meal. Even on such a busy Friday night, Tim remained enthusiastic, professional, attentive, and genuinely welcoming. It is rare to find someone who clearly enjoys their work and knows how to make guests feel appreciated and comfortable. We truly appreciate the outstanding experience and the level of care he gave our family. We will absolutely be coming back and requesting Tim's section in the future as well. He went above and beyond, and we loved having him as our server. Thank you so much for hiring such wonderful employees. Sincerely, The Manross Family

Raigosa P.

I came here after a long day of numbness. I was greeted with a Colgate smile by a wonderful bartender named Jolene. I had not been to a rainforest cafe in 20 years but I was in the IE and saw there was one here so came in. She greeted me, offered me water. I'm a wine drinker so the drink menu wasn't too appealing but I wanted a wine glass with the logo to take back home. I asked her and she said unfortunately they didn't have one and left her station to check at their store. Little things like that can brighten one's gloomy day. Jolene needs a raise and her hard work and amazing hospitality makes you want to come back . There was a regular celebrating his anniversary with his partner and she surprised them with a cupcake. A cupcake is small but the impact is huge. The lady proceeded to say ,"thank you Jolene, I feel special." And Jolene answered ,"good, you are special." Fin. P.s. the Mac and cheese is great. But the hospitality makes you stay for another round.

Tania T.

Had reservations at 4:15 , I made reservations a day prior also called the day of to make sure everything was going to go smooth as we are a party of 13 and it was all of our first time. When we got to rainforest cafe they still had us wait for 30 mins , and finally they were going to sit us down in a table then they made us move to another table , I had called and asked to be seated by the water fountain they sat us at the entrance ( very opposite side ) . I told them we were here to celebrate a 9th birthday and they didn't really acknowledge. I'm super upset , we expected a better experience.

Alejandra C.

I celebrated my grandson's birthday here for the second time and this restaurant never disappoints. My grandson is a bit older now and able to enjoy the atmosphere. He absolutely loved the aesthetics in the restaurant from the thunderstorms every 30 minutes, to the animated animals, everything at this restaurant caters to children. There is an awesome balloon maker that walks around, although it is not free of charge, the only thing she asks for is a tip, which I think is a great trade-off. I ordered the Pastalaya and it was so delicious, it has pasta, shrimp, sausage and chicken it's spicy, just the way I like it. I would definitely come back to this restaurant to enjoy with my family. If you tell the waitress that you are celebrating a birthday the way we were, they will bring you a complimentary cupcake.

Phong T.

Wonderful service, food, ambiance, and experience. A walk down memory lane and nostalgic for this 90s kid. Highly recommend for anyone wishing to visit one of the last great themed restaurants around.

Enrique S.

The place was very clean. The staff were very welcoming and attentive! The place feels nostalgic. Food wasn't anything' culinary 5 star, but regardless delicious! We definitely need to keep establishments like this still running! So much fun.

Mike E.

Always a great experience at the rainforest Café but today Lindsay, our server made our experience 100 times better than we've ever had the best server around for sure so attentive and just the best personality when you come here you gotta ask for her. Thank you so much, Lindsay. You made our experience crate today. Will be back soon!

Anthony H.

The last time I came to this establishment was at the Anaheim location which no longer exists and I didn't think it was very good. However, I decided to give it another shot and take my kids. If I had to choose between the most expensive meal here and an In-N-Out burger combo, In-N-Out would win every single time. Service was mediocre. I didn't feel like they knew very much or even what was good. You know it's bad when you order a steak and they immediately offer A-One Sauce. My advice go inside look around and walk back out. Food is awful and super dry. I can guarantee I'll never eat here again, even if I got a free meal. Trust me save your money.