I phoned 3 times for quote on a window repair. No calls back and no quotes. I am very…read moredisappointed. I won't call again. If you have a small job don't bother with this company.

We were very happy with Reflections Glass Maui…read more They did glass tabletops for our new furniture with some pieces having a more challenging live edge (wavy edge) and they came out great. Their team came out and measured all our pieces, so we'd be sure everything fit well. They were even able to work with us on our tight schedule. Definitely our glass shop of choice on Maui!

5-Star Review for Arrow Glass Repair in Wailuku, Maui I…read morecouldn't be happier with the service I received from Arrow Glass Repair! I emailed them about a broken bedroom window and received a detailed quote within just one hour. That kind of speed is unheard of. I accepted the quote immediately because several other glass companies (including Valley Isle Windows and Doors) flat-out refused to work in my complex. Arrow Glass didn't hesitate--they stepped right up. From start to finish, the communication was outstanding. Leila Fernandez was fantastic. She made everything simple and stress-free, walking me through the scheduling process with patience and clarity. The very next day after I accepted the quote, Steve and Johnny showed up and proved why these guys are absolute glass wizards! They did an incredible job--professional, precise, and meticulous. The window looks brand new, and they even went above and beyond to make sure everything was perfect. Their attention to detail and genuine care for customer satisfaction really stood out. If you need any glass repair, replacement, or upgrade on Maui, do yourself a favor and call Arrow Glass Repair. I highly, highly recommend them. Life can be hectic enough--these guys make replacing or updating your home glass one of the easiest and most positive experiences you'll have with a contractor. Thank you Arrow Glass, Leila, Steve, and Johnny! You've earned a customer for life.

I was very pleased to have Steve and his helper come assess a window that was out of alignment…read more After their assessment, they spent just a few moments adjusting certain parts and were able to rectify this situation immediately so now, the window closes perfectly! I was super happy that it wasn't anything more extensive! Respectful and professional people ! Thank you so much!

Thank you Sione and Ohana for the helpful, friendly service. You helped me achieve the perfect look…read morefor my bathroom. I love the glass insert and black accent mounts! Now I think I'm ready to order the shower door. Your next glass or mirror purchase should be from these service professionals.

We needed a window repair (sash weight replacement on a single hung window). It was a minor repair…read more The business is family run with some limits on office hours. Sione Jr. came out and installed the part, and showed us how to access the part in case there are future repairs on other windows. He was very personal, and also professional. Big Pacific Glass will be our first choice for future window and glass work and for our future shower door project.

Cannot be happier with the installation of our new glass shower panel by Craig and his team! They…read morewere extremely knowledgeable, walking us through the installation process step by step, and using photos of previous examples. I enlisted Craig's help after attempting to install the panel myself initially, which was a mistake. There were so many nuances and small details I was completely unaware of, which makes me look silly looking back for even having attempted this myself. Craig and his team are clearly skilled at their craft, and made sure to cover up any prior mistakes I had made. I would be hard pressed to believe you would find anyone else with more expertise on island for mirror and glass. From the initial consultation to the final wipe-down, everything was handled with care and precision. They were punctual and professional, timely when communicating. They gave a solid price for the job, and I am thrilled about the end result! The panel fits perfectly, looks sleek and modern, and instantly elevated the entire bathroom!

Great work Craig and team! Communication with the company was easy and reliable. I had brought to…read morethem 3 mother of pearl I layer frames custom made in India. I needed mirrors custom Cut and installed . The team was great and did it in a short time frame to accommodate my schedule. Much appreciate their great work!

Westside glass installed a glass shower door and wall in 2018. In the spring of 2021 it developed a…read moreslight move out of square. The crew from Westside was here within two days to complete (at no charge) the correction needed. Thanks Bill R.

I contacted Westside Glass by email with measurements for 5 glass tops to protect my furniture and…read morethe response with a quote was quick and very reasonable. I approved the work and they had it ready the next day. The glass was nicely wrapped up to protect it and easy for me to handle.

They made and installed the wrong mirror size, and Scott, their point person, stopped responding…read morewhen he was notified. I had inquired about one size initially but decided on a new size when their employee came to take official measurements. However they ended up making the first size and permanently glued the mirror to the wall (instead of hanging it, which is the default installation with other mirror companies). If they only glue mirrors permanently, they should notify clients of this in advance. Now the mirror can't be removed without permanent damage to the wall, which will take time and money to repair. I didn't document the exact final size in writing with their measurement employee (Mike, who I'll say was great during the appointment but might've not communicated the new size to the company - not sure), but it seems Scott has gone silent and is avoiding attempting to admit the disconnect on their end, and is avoiding communicating about or correcting the issue in any way. Also worth noting that they charge extra for installing in apartment buildings. I'd wish I'd read more of their reviews before working with them. I rarely write negative reviews but this was such a disappointing and unprofessional experience, and I've worked with many contractors without any issue. Avoid.

My project turned out absolutely amazing. The Kailua Glass…read moreteam did an outstanding job and I couldn't be more pleased. They were professional, tidy and worked efficiently. I highly recommend this business for your special glass needs! Thanks guys

After leaving messages I never got a call back. Actually now glad I didn't get a response because…read moreI found a different company that responded quickly and was awesome.

Do not recommend this business at all. Had some glass break and needed to be replaced asap. I…read morecalled letting them know it was urgent and was told that they'd call me back. didn't receive anything. This went on several times until I was finally told to "order online" like????

Such a wonderful company! We called and was able to get a quote and customer shower glass windows…read morein less than 2 weeks. They came and measured the day we called them! They are a small family owned and operated business, support local give them a call. They were clean and extremely kind to work with. I cannot recommend them enough, the shower glass came out perfectly.

After being disappointed in service after service during my bathroom remodel, Pacific Custom Glass…read morewas a breath of fresh air. Karl was very responsive to e-mails and texts and quickly set up a measurement for which he showed up on time for. He clearly has an eye for details and pays attention to the small things that make a huge difference. He was very patient with my indecisiveness of the design and created several for me to choose from. Once the glass arrived, he timely came back to install it. Due to my previous bad experiences with other companies, I was holding my breath to see the completed project, but I had nothing to worry about. The new shower glass enclosure looks amazing! Thank you Karl!

We built a custom shower and need a very specific size door (oversized). I called every glass…read morecompany I could find on the island to get quotes and see what was possible. I worked with Sophia at reflections glass company, and out of all the contact people for all the glass company's that I called, she was by far the most responsive. She was able to provide me with a list of options for every detail like hardware, etc, and schematics of what the finish product would look like. Because it was a unique size glass shower door, it was a special order from the mainland but Sophia was very upfront on what type of lead time to expect and I felt like they actually over delivered on it. The day of the install we were a bit nervous because of all the construction we had been having and we have a baby in the house, but the install team was so professional, nice and did incredible work. Everything was incredibly clean, and they finished the install way faster than I could have ever expected. I was also impressed with how easy it was to schedule with Sophia, I don't know how many crews they have but she seemed to be able to really help work around our availability for when we wanted the install. We've dealt with countless trades throughout our renovation and I can honestly say dealing with Sophia and the whole team at reflections glass company was hands down the smoothest. If we ever do anything glass related I will 100% use them again. On top of the incredible craftsmanship, attention to detail and customer service, they were also the most affordable out of all the other companies. I honestly feel like they were underpricing themselves for the level of service ans the quality of the product that they provided. I come from a family of design/builders, and everyone that saw the finished product has been impressed. Thank you guys again for all your help and the amazing work.

Being in the building industry I deal with lots of contractors. Reflections Glass is great. I've…read moredealt with them many times, and have personally used them on my own house. Custom glass is going to cost money here in Hawaii. There's no local fabricator so companies like Reflections, will take measurements, then it will get made on the mainland, and they will install it. Process typically takes about 4-6 weeks from your initial inquiry to install. Sophia at Reflections is personable, has good communication skills, and is reliable. They will provide a detailed rendering for you to approve. The main option they will give you on the glass itself is a low-iron glass that doesn't have that greenish look most glass has. It was about $350 extra and I went with it. If you're going to install something as nice as 3/8 frameless glass you might as well go all the way. You will be in good hands if you choose Reflections.

The door to my lanai screeched when I opened it. I wasn't able to tell where the awful sound was…read morecoming from. I tried a few things, but no improvement. I asked Yelp for a recommendation and Oahu Windows and Doors contacted me very quickly. They said they would send Nick, "our repair guy," out to take a look and give me an estimate on a repair. Nick arrived exactly at the appointed time, took a quick look (and listen) at my door and diagnosed the problem in a minute or two. Then, since the problem was a seal on the door, asked me if I simply wanted him to remove the seal to stop the sound, and gave me the pros and cons of doing so. I said yes and he removed the seal and put things back together. He gave me some tips on what to use to lubricate the door, as well as--if I ever wanted to replace the door--what I should look for and how to save money. Nick was knowledgeable, personable and effective in solving my problem. I highly recommend Oahu Windows and Doors.

I worked with Preston to request a quote for a bathroom door replacement. The service also required…read morepainting and sealing. During a free on-site assessment, Preston answered all our questions & discussed several options before we decided what we needed. Preston prepared our quote within 24 hours, and the pricing was very fair & reasonable. We needed the door replaced within 4 weeks in preparation for guests, but Preston was able to schedule us within 2 weeks of accepting the quote. Installation day: Preston arrived 10 mins early to set up, and work was handled by Preston, Nick O., and a 3rd worker I didn't get the name of (sorry). All 3 were very professional and friendly. They were also all very patient and nice with our dog who kept barking at them. The doorframe they were working with is nonstandard size and uneven, but they successfully fit a new door without issues and within the schedule. They were self-sufficient and didn't need to ask me many questions or need my help with anything, which made the day really easy for me. The door looks great, fits perfectly, and is super smooth. Extra extra bonus points: They actually left our carport cleaner than when they arrived.... THANK YOU! Very happy & highly recommend. Mahalo, Tatiana & Nick