Our group all had BLTs n fruit very good. the bacon was wonderful. Mariah was so wonderful very attentive, even got down on her knees for help one elderly lady in our group who has a hearing aid, to explain the drink options to her. Mariah was such a serving angel to Nancy who is 98 years old. Mariah is one of your treasures as a waitress!!!!
However, your staff outside of Rafferty's is another matter. When our party of six, arrived 15 minutes to 11:00AM. We had made reservations from 11-1:30. First when my conversion van pulled into the disabled parking space, one of your staff came running up to me AFTER I had exited the conversion disabled van from my ramp and had closed the side door. She informed me that there was more disabled parking around the other side. I told her I needed to park in this particular spot because I needed 8 feet to drop the ramp. I had put out my orange cone for the purpose of this 8-foot maneuver. My Van HAS A SIGN ON THE RIGHT SIDE SAYING,
" PLEASE DO NOT PARK WITH IN 8 FEET OF THIS VEHICLE!!!!"
When I returned to my conversion van someone had moved the orange cone from the spot where I had placed it. There was no way I could have gotten into my van to leave. The cone was up on the sidewalk where someone had place it. I had to get someone in our group (thank God this person was around to help me. I had to sit in my scooter in the boiling sun for 20 minutes while I she had to learn on a crash-course of how to operate all the devices like raise the seat, turn the seat, maneuver the seat forward and this was before she could even drive the car out of the NOW tight disabled parking place. Once she drove the van out of TPS she had to reset all the seat positions for me and drop the ramp for me to get into my vehicle to leave Rafferty's parking lot.
Now, whoever moved the cone is not none at this minute, (however, Rafferty's probably has outside cameras). Whether it was a customer coming to eat at your restaurant or a staff member who moved the cone, is not my concern right at this minute. What is not right is that you do not have enough disabled parking for an 8 Foot-Side loading conversion van! That is discrimination against the disabled population here in Athens, GA!
Your Franchise needs to repaint the Disabled parking spaces for at least ONE 8 Foot side loading Conversion Van. That would be an easy fix.
Another issue needs to be resolved, When an 98 year old woman is standing out in the boiling sun at 10:45 and the door is locked and 4 of your staff members inside Rafferty's tells me, "We do not open until 11:00AM" there is a problem cause. I told them to please open the door for her please and let her into the cool restaurant as she was very old and disabled. Then I I heard the thing, " We DO not open our doors until 11.00AM". I said, " she's too old and infirmed to return to her car for 15 minutes. So please bring out a chair for her if u will not open the door until 11:00 AM. This is another discriminating situation!!!!! read more