We stayed here for our honeymoon and had some relatively high expectations of this facility. First things first, the facility itself is beautiful. It's an older place that has been converted on the inside for modern necessities. They keep the grounds very clean and the initial presentation outstanding. Upon parking and entering you can't help but to notice the glamour of the facility. It has beautiful floors and decor.
Upon walking to the front desk you can tell that the management puts an EXTREME emphasis on customer service. These folks were always willing to help or extend their services in any way possible. From directions, to ideas, hints, etc. They always did their best. I was very grateful that these folks were around. For this I give them amazing marks on service.
Regarding the food, we had one night at the restaurant, two nights at the bar, and the rest of the mornings were generally the breakfast buffet. The restaurant dinner was fantastic. From appetizer to dessert, I couldn't complain. The ambiance was very relaxing, noise level not too loud, and service excellent. A little pricey, but for what we received, it was worth it. For the bar, it's every bit of a classic evening bar. It works well for winding down and having a beer or appetizer. With regards to the breakfast buffet, if you see it once, you've had it all. However, the one thing they don't mention anywhere is that you can have the chef prepare you eggs anyway you want. We didn't find this out until the end of the trip. I was rather disappointed with that b/c having the same options for 7 days straight became rather mundane.
After all these rave things to say about this place, you're probably wondering why only 3 stars. Well it comes down to the details of the room. When walking in, the first thing you need to know is that the card reader to the left is the "key" to the power in the room. This is a method of saving power. I like the idea, but ours was not properly functioning. It would sometimes power everything on.. then at night, we'd lose power completely and then be rather cold. Not a fun way to wake up. Regarding sleeping, our "king" bed was two beds put together with a divider bridge to attach them together. This wouldn't have been that big of a deal if both beds were of the same age. It almost felt like the difference between sleeping on a bunch of packing bubbles on one half or cardboard with satin sheets on the other. You would expect that what you pay for, a king size bed wouldn't be that far of a stretch.
Regarding our shower. This was the fun part. They converted the overhead shower to a handle nozzle shower head that would "usually" be fun or more convenient as far as washing oneself. However, they left the old shower head attached (didn't work), and there was a knee-level mount for the shower nozzle. This is where it gets interesting. I was fine with the mounting location... but the mount itself was so old and used that the pressure from the water when turned on, would shoot the nozzle either off the mount, or make it face upward to the ceiling. Imagine your water coming at you from knee height or from the ceiling (if you accidentally kick the long hose it goes in ever crazier places). After all this you get "creative" when it comes to washing yourself.
Then the little things would come in to play, remote control was flaky and combined with a tv menu that would need to reset completely every time you changed the channel just got irritating. Granted we didn't watch a lot of tv, it really did just come down to the details. Power outlets weren't anywhere close to the bed (we had to borrow a power strip from the front desk - again, awesome customer service), lack of drawer space for clothes, etc. Like I said, it just came down to the details of the
One real nice perk was the location to the bus stop. All you had to do was walk across the lawn to hit the bus. Regarding the bus system itself... LOL.. good luck on that.. I didn't come to understand how it worked until I had 4 pints of Guinness in me (true story).
Overall, I give this place 3 because while the service is excellent, for what you pay you expect a lot more of the facility itself.
Food taste - 3.5 - breakfast, 5 - dinner
Beverage taste - 4
Overall Service - 5
Facility amenities - 2
Value of food to cost - 3.5
Repeat customer? - Most likely read more