I booked my appointment online as directed, obviously for a time that was convenient for me. I received a second notification the next day advising me my appointment had been changed. Unfortunately the date they selected I was working so I called to rebook thinking we could be clear about it. I provided a number of days I was available, at any time on those days, well over a week in advance. We finally settled on one and I again received email notification of the change.
At the time on the date that they originally adjusted me to? (may 9th) I received a phone call telling me I had missed my appointment... When I told the lady that it has actually been rebooked over the phone she begin grilling me about when I had called... And I couldn't possibly have called on that date because they weren't open and I have missed my appointment that day. Eventually I assume she found the corrected date and confirmed it.
The time of my original appointment (May 11) came and again... A phone call. I did not answer.
The the date and time (may 14 @ 11am) of my verbal reschedule for which I have an email confirmed notification? The place was locked and barred with no lights on. My appointment that I was given grief over missing, (that I did not miss - twice). Left me sitting in my car, while two girls that I assumed were employees were standing outside. I was told that I would be charged if I was late.....wonder if the same courtesy will be extended to me?
11:17 is when the doors opened.
Although the work done was exceptional, I booked another fill appointment for two weeks later. I've already had an email changing the person doing my lash extension fill, and I've had a voicemail asking to change my appointment to Saturday.
*update*. I called back, left voicemail providing my availability. (Monday/Tuesday/Wednesday anytime or possibly Friday depending on hours) I was then told they could only fit me in SUNDAY.
I leave the country Saturday, returning AFTER the 3 week required timeframe.
Short answer? If you actually want an appointment? Don't book here. They did an amazing job however scheduling is a repetitive nightmare. I guess they just don't want a client. read more