Before booking a facial, I looked up Google images to check out the interiors of your spa, since there were no pictures of the interiors on your website. I also looked up a review posted on a website from years ago (attached). What I saw when I actually visited in person for my appointment is what I can only describe as something I would have NEVER wanted to set foot in. It looked like a shady dentists office, with a single massage chair, bad lighting, dirty and old furniture, and overall not a place I would have ever wanted to find myself in. Why this was not advertised on the website is something I'm still thinking about? If you moved locations from King to Queen street, maybe your patrons should know? The lady who did my facial seems inexperienced. I didn't quite like the products used, the tools (for the infra current, extraction etc), or something as basic as eye coverings or head band. My hairline on the front was doused in product since she didn't use a head band, and used a tissue paper of some sort. She spent the entire hour and a half adjusting the paper. Extractions we're not performed well. She had a blade of some sort which she rubbed on my face multiple times seemingly to get rid of the dry skin. I left the spa disappointed in the ambience, the service, and the quality of the facial. This was also the most expensive facial I've ever done (150$ and above?), for the worst experience of my life. I would like to hear back from the owners on what kind of business you're running, and why there was no transparency in the whole process. read more

Came for their microdermabrasion (my sister) and deep hydration facial (me). As we were the last appointments of the day, the spa was quite empty when we arrived and we did not have to encounter a group of chattering women which was nice. Camden spa has a very nice airy feel about their space as it is a loft conversion and on a bright Saturday afternoon, the space was filled with lots of natural light. As we entered, we were greeted by a friendly receptionist and were asked to fill out a form for our service providers. We were also offered tea and water as we waited for our treatment. As we each entered our treatment rooms, there was a confusion about who was getting what treatment which threw me off a little bit but we ended up receiving the correct services. My facial was done by Ana who was friendly without being too chatty. My room was almost completely dark and since we were coming from a massage, this almost put me straight to sleep. I thought the facial was on a little shorter side but I was told that it was because I did not need extractions. Overall, the facial felt really nice. My skin definitely felt very well hydrated. However, I went to use the washroom, I could see that my eye make up was not all removed as I could see remains of my eyeliner. Hmm...so much for a deep cleansing that supposedly took place before slathering on a bunch of hydrating salves. My sister's microdermabrasion was also similar. It was her first time trying it out so we had nothing to compare it to but the staff who performed the procedure told my sister that Camden Spa does maybe 5 -6 microdermabrasions a month. I guess that doesn't put them at the most experienced category. Either way, my sister seemed happy with the result of her treatment. I would say my overall experience at Camden spa was just okay. Not superb but pleasant enough that I would not discount them for future visits. read more

I've been going to Camden for over 4 years now. I lived at Queen and Spadina when I found the spa back then and even though I keep moving further and further from the location, I always come back for my services no matter how long the trek. The staff here is amazing, they are friendly, helpful, and genuine. I've been to other spas where I am constantly pushed to buy products and I end up getting suckered into buying them because I feel bad for saying no. At Camden they only offer what they truly feel would benefit you and even then I never feel pressured to buy anything. Every time I go to Camden I always feel taken care of. I go regularly for eyebrow threadings and brazillians, and I've never been disappointed. Not to mention the spa is clean, comfortable, and quiet, even though it's right in the middle of downtown. I definitely recommend this place! read more

Yeah ... I'm rather torn about writing this review, because my experience was mixed. I feel bad for them, as they're trying, but effort doesn't always bring repeat clients. That is where I fall under .. I've had a few different services here, all in the same day: RMT - 1 hour session -- Blah. It was okay. It was hard to relax, as I found the room a bit drafty. I also noticed it was dusty/dirty. No point in having candles on a shelf when they're dusty. I can't help but notice these details when I enter spas. I had my massage with Ann. I would not return for a massage with her. Manicure/Pedicure -- The pedicure station was great. New and modern looking. Clean and comfortable, tucked away in the corner. My pedicure was great. Very good foot scrub, and I can honestly say it's one of the best pedi's I've had in a long long time. The girl who did my mani/pedi also bounced on the boundary of inappropriate talk throughout our time together. I understand you're laid back, but ........ errrrrrrrrrrrrrr. Some things she said had me wincing, which I won't get into any other detail about. She just wasn't professional, and I'll leave it at that. The manicure. Okay. This is where I knew the dust in the massage room wasn't an isolated incident, so I'm going to say it -- this area was dusty and dirty. Grungy. A layer of dust lined the shelves, baseboards, window ledges and the fake little 'asian inspired' wall they have up. HUGE HUGE turn off. C'mon. Clean this place. DUST. PLEASE. We notice. Trust me, clients notice. I felt like I entered a time warp in terms of the manicure area/stations. Wicker chairs, made me feel like one of the Golden Girls. 1980's-style. Old. Dated. And not in a good way. Facial -- I have no idea where this was going. I've had a lot of facials in my lifetime, but this one left me wondering WTF was going on. The Manager, was the one that did my facial. She was very very very sweet/nice/engaging/sincere. But ... yeah, i don't get it. The order of the creams, ointments, ect. Don't get it. While the conversation was great, the facial was subpar. Not at all worth the price, based on the service. Unless I'm paying for company. (which i'm not) Would i return to Camden Spa? No. In a nutshell, it's not nearly as clean as I'm used to, and the services aren't consistent, nor is the environment. The vibe is really hard to gauge. Definite pass. read more

Although this place is a tad on the pricey side, I think it's worth it. I have gone here a few times for a wax and the girl that works here is seriously pro. Quick and efficient, leaving me smooth as a baby's bottom. The place is really cute and the staff are really nice. read more

I had higher expectations for this place, especially since it was voted one of the best facials in Toronto by BlogTO and it was Leslie F. (the former darling spa) 's alma mater. I thought everyone would be as awesome as her. But perhaps it was just bad luck. I really wanted to like the place. The appointment booking online was super easy and they had a great deal on Microdermabrasion with facial ($99 instead of $145). After filling out the extensive form, she led me into the first room. Simple, clean, but not immune to the sounds outside - but also drowned out with the speaker playing music and rainwater. We had a short discussion about my skin as we started. During thhe entire treatment, I would have expected a bit more description about what was going on my face - like "now this a masque specially targetted for x,y,z (you skin concerns)" but there was nothing. I had also paid extra $35 for an eye treatment and I had to question when it was done. Maybe its effective, but found out later all it was, was an eye masque and some serum. The website says my facial was supposed to be 60 mins with the 30 min eye treatment - even when I booked it, they said I would be done in 1.5 hrs. Somehow I came in a little before 1:30 and was finished at 2:25pm. Raises some eyebrows. After cleansing and exfoliating, she did the microdermabrasion. Yes I've had it before, but did mention it was a long time ago , she could have briefed me - but I could have also asked. Then I got the extractions. I thought it was weird that she steamed my facing during the extractions. I thought the point was to steam, open the pores and then extractions can come out. And now that I am home I realize that all of the extractions gave MORE scarring! Wtf?! I am tempted to change my rating now. After was the massage. My favourite part, usually, but it was so short, probably ten mins. And barely touched my shoulders. She put a lot of pressure on the front of my chest - I wondered, doesnt she know this is really uncomfortable ? I was also really disappointed by how she stepped out of the room during the masque. I feel like the measure of a good facial place is that they stay in the room with you the entire time. This just means you have something better to do. Maybe this isnt standard practice here, but I dont know. But my expectation for a facial at this price, esp. since there are other places in Toronto that practice this way, is that during the masque, the person stays in the room, and massages your shoulders hands feet head whatever. There are ways to manage your treatment regimen so this works without over tiring yourself. What's worse was when she came back, I was startled from my snooze as she stomped in and out, and started removing towels and what not in a rough way. It's supposed to be a peaceful relaxing time. I wonder if she cared. I really wanted to like the place, they also take Wayspa gift certs. Its also not easy to get to unless you live/work in the area and consider yourself lucky if you find parking. Maybe their other services are good, but I question the facial. I might come back again one day and give them another chance, but wouldnt be my first choice. It certainly wasnt the worst facial I've ever had. --- update: I got a message from Amrit, the owner, and she let me know that this is not how they function as a spa, and that the person who treated me was new. She's offered for me to go try another treatment again but this time with her. Although I still strongly believe that with proper training and screening, this should not even happen, I will give them another chance when I have some time to book. read more

I loved this spa. I had an appointment for the extraction only facial which is something not many (if any) spas provide. It's great because it doesn't brake the bank but keeps your skin in check. It's $45 and about 30 mins, she did a light exfoliation and cleanse and went right into the steam and nitty gritty part and then moisturized at the end. The woman who worked on my face was really friendly, very gently and knew what she was doing and gave me some great tips and spf samples. I think her name was Gina, I'll definitely go see her again next time. Btw.. if you read my last facial review, know that this was 100 times better and has restored my faith in spas once again. read more

I never started caring about my eyebrows until I was in my early 20s and one of my roommates pointed out how ridiculous they looked. Who knew? I've been blessed with fair body hair and never really considered that my eyebrows did in fact resemble caterpillars with bad comb overs (my description, not hers). It's not that they were too big or bushy (I personally like the thicker eyebrow look as opposed to super skinny "surprised" eyebrows that some ladies sport); they just had no discernible shape and (after 20 some years) were in need of a good clean-up. Ever since that initial eyebrow awakening, every 6 weeks or so and I need to seek out assistance in keeping my brows neat and tidy. I used to attempt plucking, but I think there are few things in the world (other than maybe calculus and tightrope walking) that I am worse at than plucking my eyebrows. So waxing it is. I started going to Camden after my much loved Ra Sun Spa shut down ages ago, taking my favourite aesthetician with it. I tried a bunch of different options (walk-ins at the Eaton Centre, Groupons at random spas throughout the city, etc.) until I settled on Camden spa for my eyebrow needs. My choice boiled down to two things. 1) Location and 2) Consistency. In terms of location, they are right around the corner from where I work, right in the heart of the city. Sometimes I call and they get me in for an appointment within a couple hours. I literally excuse myself from the desk, walk for 30 seconds, get my eyebrows waxed, and return before people even realize I'm gone. It's awesome to not have to wait for ages for a simple procedure like brow fix. In terms of consistency, it doesn't matter who among their staff does my eyebrows, they turn out great. I literally never request someone specific. I just walk in and whoever they put me with, I accept. And every time I leave with neat and tidy eyebrows without much pain to both my face (I'm looking at you, threading), and my wallet (less than $20 each time after tip and tax). I really can't speak for any of their other services (I had an unmemorable mani-pedi with a gift card a few years back), but I do highly recommend this place for your facial waxing needs. read more

I had been looking for a new massage therapist so I turned to Yelp for reviews and suggestions. I came across Camden spa which seemed to have availability for same day service so I was thrilled because it had been an extremely painful work week. I walked into a small, but quaint space where a really nice lady greeted me, asked me to sign some papers and offered me a glass of water. Shortly after I was introduced to my RMT (insurance covered) and she brought me to the first room by the front. She thoroughly went through the areas of soreness and gave me reassurance as I have had many bad experiences in the past. Although she told me that she was going to show me some additional exercises to do at home after the massage, that never happened. The massage, overall, was very relaxing, but it wasn't the right technique I am looking for... i really miss my old RMT - she doesn't work at the place I use to go to and so I'm hoping I'm just going to randomly run into her again. At the end of the day, I still was confused as to whether I was supposed to tip. I have read the standard rule is - if you go to a clinic, you are not supposed to tip, but if you go to a spa, where it is "fancier," then you should tip. I did tip, nonetheless, but I cannot say that this place was/ seemed anything above the standard of a massage clinic. something I am not use to is that people are in regular clothing, rather than uniforms - the atmosphere is much more casual, deeming it a little less professional that it actually is. I think that with the lack of uniforms, it saves overhead costs and is actually a better idea. However, in hindsight, I think that as a professional, I would expect spas to at least have a clothing policy - ie. all black, hair tied up etc...... I'm glad I popped in and if I need an emergency massage, I wouldn't mind coming here at all.. but Im still searching for my cinderlla RMT until then. read more

Needing a freshen up for Chinese New Year, I booked a facial and mani at this highly rated dt spa. A slight mishap with the appointment had them scrambling a bit but all was fine eventually. Tucked away off a busy dt street, Camden spa offers a respite away from the hustle and bustle of dt TO. Friendly receptionist greets you to the Comfortably industrial but still cozy interior. Spas tend to overdo the "Asian faux zen" thing but this is one that doesn't and is all the better for it. All attendants and estheticians are female, no male RMTs. My attendant was capable and nice enough, I did come away feeling refreshed but unfortunately Camden did not go beyond the price of my voucher. It was supposed to be a 75 min facial and a 45 min manicure (Not sure why mani would take 45 min however ....) but I got an hour facial and a 20 min manicure. Camden Spa is a fine spa. The staff is friendly and warm, the spa is clean and comfortable and they do a fine job of making you fell refreshed. Foot Note: Maybe it's because I was using a voucher and didn't pay full price but I sort of expected businesses that issue vouchers should honour them to full value. This is not to single out Camden Spa but more a common observance. Businesses get roped into advertising through vouchers by groupon and the like but it doesn't ever seem to work out for the business or the customer. The business loses out and the customers get short changed. read more

I frequent this spa for massages, but have also had facials and most recently a scrub. For massages I alternate between a sports massage and regular Swedish massage. Jessica does the sports massages and really gets those knots out. It's not relaxing, but it gets the job done! I have also really liked the scrub and facials and always feel so relaxed when I'm done. Any of the ladies there that I have received services from have been very friendly and have done a great job. I did have to take away one star because sometimes the noise from the waiting room can get a little loud, but it's definitely not a deterrent :) read more

This spa is a great find, down a relatively quiet street in a busy area that has a lot of traffic. They specialize in facials, waxing, massage (with registered massage therapists); also do manis and pedis, but that is not their forte and, indeed, they do not do shellac pedis, only manicures. The manis are well done and last a long time - but there are a lot of specialty nail bars around. On the other hand, if you want a wonderful facial, this is the place - absolutely professional, relaxing and using Dermologica products. They have lots of specials, and their regular prices are reasonable, particularly for this part of the city. I will certainly become a "regular" and recommend them highly. read more

Excellent experience from start to finish. The staff are professional and very pleasant. My massage was supremely relaxing.

My first time in Toronto and I was referred by my hotel-- my therapist was world class.

Camden is a small boutique spa. We had a wonderful couples massage. The atmosphere in the massage room was very tranquil and the RMTs were very professional and worked wonders! Camden offers a variety of esthetic services but does not offer any watertherapies, saunas, showers or change rooms. Great place for a no frills massage read more

Small little boutique just a stones throw away from the bustle of Queen west, on the second floor of a little business building. Only a couple of small treatment rooms adjacent to the entrance, with the nail section at the back. Staff friendly and professional. Tasteful and simple decor. We appreciated their accommodating us late in the day (Sat) to use an online voucher for facial and manicure. Facial (my SO) was apparently relaxing, with extractions. But like another Yelper, was only about 60 min when it was supposed to be 75. Room was just beside waiting area and reception thus exposed to the sounds of people checking in. Manicure (me) was excellent. Great assortment of colors. Manicurist was quick and efficient, but clearly experienced and mani lasted over a week. Would come back for again. read more

Made an appointment last minute for a 60 min massage and was able to get a booking for that same week. Really nice and friendly staff. The service was fantastic and very relaxing. Would definitely recommend going for a 60min massage and the location is very convenient to access by ttc. read more

Wow! This place is horrible! I would NEVER recommend them to anyone, I purchased a gift certificate online for someone I know. It was for a massage, facial and pedicure. It was pricey at over $200 after tax. Well my friend just called me crying! She had scheduled an appointment for this afternoon, and she ended up being too busy and was forced to reschedule. So she called them this morning, with plenty of time before her appointment, and was told "No Problem! We will see you next week. 4 Hours later she receives an email from the manager, informing her that they are taking $100 off of her gift for canceling!! Ridiculous! So my friend goes down there to try and resolve the issue and is told, very rudely, that they will not do anything about this, and that it was in the fine print on the website. Well, my friend has never seen their website! Should she not have been informed at the time of cancellation about the $100 charge? Then she would have had the option to go and not LOSE HALF OF HER GIFT. The funny part was that the place was empty when she was there, so its not like they are losing money with my friend canceling, the lady was extremely unhelpful, very rude and even smirked the whole time at my friend who was probably visibly upset. I feel terrible that I picked such a poorly run spa for a gift for my friend, I will be disputing the charges on my credit card and hopefully get some money back to send my friend to a proper place, that knows what the value of customer service is. Avoid this place. read more

This is my go-to spa every month for back massages for the last two years. Liz is amazing. The place is super clean and Liz is extra attentive to which areas you need work on the most. Could not go stress-free without her! The staff here are also very helpful. I always get a response from them within a matter of minutes. They offer you tea or water before your treatment and also after your treatment as well. Service is top-notch and prices are not ridiculous either! read more

I booked a 45 min massage at Camden Spa for a relaxing treatment but there were some things I noticed that didn't quite make for a memorable experience. My RMT was very pleasant, patient and explained the process thoroughly-she was great! (However, they need some sort of dress code as I was looking at her boots and they were stained with salt-kinda unprofessional). When I had my massage, I noticed that the floors were old and very creaky so whenever she moved around, I heard each creak. I also couldn't relax as their staff were talking very loudly through the doors. Although, the ambience in the room was dark and played new age music as spas usually do, I couldn't look past those two things. I was neither relaxed nor enjoyed the full experience. Once I checked out, I tried using my Gift Certificate that was back dated a few years and the check out person told me it had expired and I could only apply half the original amount. I told her, that GC don't expire and she had to check with her manager again and the entire amount was applied. The check out was much longer than I expected. Despite the great massage, I've been having on going headaches for the last few days. The RMT advised me to take a hot bath but it still didn't help with the headache or neck issues. I don't think I'll return to this Spa unfortunately. read more

I've had massages and waxings done at this place, and the staff and experience has been nothing but wonderful. Would highly recommend!

I ordered a couples massage and a deep tissue and was lied to that it would happen. We were put in two different rooms and I was given a Swedish massage. It ruined my day and I would never recommend it. read more

I will never return!!! I am horrified by the treatment that I received from the staff! They were smug and uninformed. After explaining my situationands my unhappiness to the manager, i was brushed off and pretty much ignored! If your looking for a relaxing day at the spa, find somewhere where they truly appreciate your business! read more

I love this spa! It's clean, pretty and quiet, and all the aestheticians are terrific. The collagen facials have transformed my skin and waxing is professional and efficient. Best of all - Amrit is a wizard at brow-threading. Once you try this you'll never go back to any other method of eyebrow shaping. I always look forward to my appointments there, and come out feeling like a new person. And their monthly specials make services even more appealing. read more

I was a little hesitant at first due to some of the not so good reviews but I'm a big believer in forming your own opinion based on your own direct experience, so I gave this a go. Camden's location was ideal for me - a 15 mins walk from home, and on short notice, was able to fit me in for a 90 mins hot stone massage with Yvonne, one of their more senior therapists. The decor was simple yet pleasant, the space big and open, and seemingly quite clean at first glance. I'm a clean freak so I definitely notice this kind of thing, especially after one of the reviews talked about how 'dusty' it was. To be honest, I didn't notice excessive dust (though I didn't inspect the product shelves on the wall), neither in the reception area or my massage room...and the bathroom was pretty sparkling. The treatment room was calm with candles and enough space for your belongings. The massage table was ok for comfort - the face cushion was a bit too shallow in terms of the opening for you to breathe through. I find this is always the main issue with any massage place and it's rare to find one that is really comfortable. There was also an air exchanger in the room that was quite loud during the entire time (which could have been turned down or off ideally but perhaps that was a way they were responding to the comments about the dust, who knows). Yvonne was very nice and took time to explain her approach, ensuring that I communicate with her during the massage at any time if I had any issues whatsoever. I've had hundreds of massages over the years so this is something that any good therapist should be practicing. Having so many experiences, I was able to tell her what works for me and what doesn't. Once we got started, we hit it off right away, as we got in to talking about music - her being an accomplished musician and myself, a DJ, fairly new to the city. After great conversation, I settled in to a relaxing yet very powerful therapy session. Turns out, I didn't have to tell her to adjust anything during the entire 90 minutes as she was superb. She used great pressure, combining the warmth of the stones with strong swedish techniques from head to toe. The only small complaint I have is that the stones didn't really retain their heat long enough and I would have liked more. I'm not sure if that's a fault of the heat source or the stones themselves as I know there are different types which maintain their properties for longer duration. Yvonne gave me plenty of time to get dressed when we were finished and offered me a glass of water when I came out to reception. I really liked the chocolates at the front desk - nice touch and I tell you, just that alone can make a difference to someone's enjoyment, especially chocolate lovers like myself! I'm not sure about their other services, but all in all, my massage experience was a positive one and I would recommend Yvonne and Camden to anyone looking for a quality, well-trained, intuitive, natural healer/RMT. Bonnie. read more

Great place to relax, invited a friend and she was very happy with services as well. Friends staff, clean a facility.

I had high expectations going into my facial treatment (I got the student version which is supposed to be specially designed for people aged 14-23) since it had such great reviews on BlogTO. I've had facials before and this felt no different than the other ones I've experienced, so I don't know how it was supposed to be unique for younger individuals. My facial was supposed to last for 60 minutes, I began at 5:30 and as I walked out I checked my phone and it said 6:13. This was after I changed, cleaned up my eyeliner (which was smudged all over my eyes), received my samples, and paid. So I'm guessing the actual facial ended at around 6:07. I left the facial looking red and splotchy, which I was fine with. But then I noticed that parts of my skin had been broken from the extractions and had bled. This also would have been fine except for the fact that a few days have passed and those areas are now scarring. I now have dark spots on my face and even more pimples after the facial. In total I paid $100, which is quite a lot as a student. I am really regretting it since this facial has added no value to my skin, if anything, it's added negative value. I was told to return in 8 weeks. I will not be returning ever. read more

A booking error was made on their end - as a result the appointment was missed. I received a phonecall and rebooked. A few days later I get another phonecall by someone else that I was being charged anyways as that was their policy. There was no flexibility even though I was willing to rebook. My advice: Do not go, customer service is terrible. read more

The receptionist had processed my fifty dollar gift certificate while I was getting my manicure (which cost about or around thirty five dollars). When I walked up to her desk after my manicure, the receptionist told me that everything had been taken care of and that I was free to go. I asked her what happened to the balance left on my card. She had decided to leave a sixteen dollar tip on my behalf without asking me. I had to negotiate to get my funds. I know there was a scam years ago where salons were skimming off credit and debit card transactions. Is this the new scam? read more