Okay....I would like to take this time to set the record straight!
To say the least, I am spa-obsessed. I have probably been to half of the spas in the city for waxing, sugaring and otherwise, and this is by-far the best!
I have not been to the College Street location but can speak very highly of the Coxwell and Danforth spot.
Location: Very conveniently located close tpo the subway. Sugar Moon is located in a lovely townhouse. Yes the space is a little unconventional, there are several staircases to the various treatment rooms, and some of the sugaring rooms are quite small, but by comparison to so many spas in the city that are located "underground", it is such a treat to have so much natural light. The sugaring rooms are very private and pretty closed off (as they should be) but the other treatment rooms for massage therapy and facials are lovely, wide-open loft-type spaces. And the second floor room where they mostly do manicures and pedicures is truly beautiful, with a fireplace and two lareg windows facing Danforth. I think it is a beautiful spot and unique!
Staff & Services: The staff are amazing! I have NEVER experienced any kind of unprofessionalism from any of the staff, not even in the slightest and I have EXTREMLY high standards after working in customer service for so many years. Cricel was the first technician I had for sugaring. I too had my first Brazilian at Sugar Moon and was terrified upon arriving at the spa. Cricel was so supportive, friendly and had a great sense of humour which really lightened the mood. I was REALLY impressed with the job and she also made sure I "inspected" the area myself before leaving to ensure that I was totally happy with the finished product, which I was, of course!
I have had other technicians for sugaring, and all are great. Once I had the manager do my eyebrows and she did an amazing job, so I am confident that everyone who does sugaring is very qualified and competent.
Shelly is amazing for facials. It is such a relaxing treatment and I LOVE dermalogica products. They do recommend which Dermalogica products would be suitable for your skin types, but I see that as a positive! I love Dermalogica and am happy to hear from a professional which products would be best for my skin type.
Louise is the in-house nail technician and she does a great job! She is simply the sweetest and always so gracious in offering me a tea or glass of lemon water and sometimes snacks too! (All of the staff do this, which is a nice added bonus).
I also had a massage here which was amazing!
Also, the products they carry are really tops! They are all environmentally friendly and as natural as can be (their nail care line is vegan!). They also support local designers like Toronto based "LoveFresh" who make the best body scrubs.
AND, they have an online booking system which is so convenient.
And about scheduling, in their defence, because they are so good with sugaring and there aren't that many sugaring places in the city, they do have a high volume clients and therefore, sometimes it is difficult to get a spot with your preferred technician unless you book it in advance. The best thing to do is book your next sugaring appintment when you cash out. Even when there are scheduling concerns (due to late arrivals, etc.) the manager really does do her best to squeeze everyone in which I think demonstrates her commitment to providing superior customer service.
To summarize, I think that Sugar Moon is an exceptional spa and the staff make you feel truly special...no fakeness at all.
Fine, if you are expecting the location and quality of the Hyatt's Stillwater Spa or the Elmwood where you will pay double the price, then you may be slightly disappointed, but comparing Sugar Moon to other spas within it's price range, Sugar Moon reigns SUPREME!!!!! read more