I bought a set of Yakima Racks online from etrailer.com for my Subaru Outback. I spec'd out all the components and got a pretty good deal online. When all the components finally arrived at my house, I started the install process only to encounter issues getting everything squared away. I was frustrated because I thought the racks that I diligently spec'd for my car, weren't suited for the factory roof rails. I was about to return the setup, and try again with a Thule rack system, when I checked out Yelp and found Rack-It. I called first, about mid-day, and they told me to bring my gear in around 2. When I arrived, I met Mike and explained the situation. It seemed standard practice to him, and he quoted me $50 for the install and about a half hours worth of time. Personally, I don't mind paying for a pro to do an installation, so I was set. I pulled my car in and he started to work. While Mike was doing the install, I browsed the shop. Rack-It has an awesome selection of all kinds of racks & cargo equipment and everything was installed in house so I could see what it looked like. I was racking my Subaru to be able to carry snowboards and surfboards, so naturally I was curious about other components that would make my adventures easier. I came across the INNO Locking Surfboard rack installation and was immediately interested. I went back to Mike, who was nearly complete after about 20 minutes, and started asking questions. He was not pushy at all and started talking to me about the INNO system and how it would integrate with my Yakima rack. Having a surfboard in the car, I was convinced and I asked him to install the INNO carrier when he was done. While Mike continued the install, I proceeded to ask more questions about how the snowboard rack (Yakima's Big Powderhound) would fit on the racks he was installing and how I would have to maneuver things around when the time came to use it. He instructed me that it would not be a problem because the components he was installing would easily removable and the brackets wouldn't have to be moved around when it came time for the switch. After both rack systems were installed, Mike bagged up the extra parts (and unused instructions) and took me inside to show me how the snowboard rack would fit on the racks he just installed. About an hour after I drove into the place, I was able to throw the surfboard in my car, right on the roof and lock it down, with the confidence that a pro had installed the rack correctly. I even sped about 85mph on the way home to ensure everything was sound. And it was without question. Bottom Line: - Friendly Knowledgeable Staff - No Bullshit sales pitches / no pushy offers - Top Quality, super quick and affordable Installation - Immediate assistance - Fully stocked warehouse - Installed show case products in house - Reasonably competitive prices as compared to etrailer.com I was happy I dropped the $50 bucks to have Mike @ Rack-It install my equipment. I just wish I bought the rack set up there and had him do it from the start. 5 stars guys for sure! read more

I wanted a roof top tent for my Tacoma. I had brands in mind, went to Rack It and started a discussion of how I could set this up with ease of use as a solo camper. I have purchased the tent, rack, shade, and water tank from them and have had a fantastic experience without a complaint. Their service is the best, they have helped me with upgrades and interfaced with manufacturers on my behalf. This company is an example of the best of the best. Support this small business and you will experience a relationship and support that isn't found in the larger chain stores. read more

Oh man, some of these comments are glorious. Rack-It guys, if you're reading this, you must know that you come off way too uptight and sometimes a little condescending. I don't know if you guys got sued really bad or something, but ti's not a super fun shopping experience. You guys seem super paranoid about peoples preferred setups. When people are dropping hundreds, maybe thousands at your store, you shouldn't be all like "Oh.. you shouldn't do that", (and then silence). I have to ask, "Okay.. why shouldn't I do that." then the sales guy will give you an answer. It's SUPER awkward. Anyway, good store though. Prices are okay. read more

OK people here it is ... LOVE LOVE this place ... PROS: 1. Good hours operation and great parking right off freeway yayay 2.The sales people do NOT make me feel stupid another yay. to many times when I have gone into parts or supply places like this I end up feeling not prepared or undereducated somehow ..well not somehow that is bad customer service at work right there .. not at RACK IT :) got my Kayak rack awesome and before that got my beautiful bike rack. 3. The employees always want to make sure you know what you are getting and the differences in product for what you are trying to do.. right on "make me aware on this stuff I love it" 4.They give you little helpful tips and other stuff that will make your life easier ..some would say "they are in the business of SELLING" well ya this is true but ummm...if it is going to make my life easier I want to know hahaha Cons: 1. although very helpful not the friendliest bunch kind of stern...everyone likes a smile come on fellas CHEESE hahaha read more

After seeing online that this place had the roof rack I wanted I went to the store to check it out. Purchased it and had it installed within the hour. Installer spent time with me to explain the equipment and showed me how to use it and take it apart. Excellent customer service and very happy with the entire experience! Would recommend this place! read more

I LOVE this place. I know literally nothing about car racks, so I needed lots of help trying to figure out what to get for base racks on my car. I called Rack-It, and they were extremely helpful--even explaining to me what types of base racks would fit on my car (in case I wanted to buy on craigslist). When I went in later that day to get the '"fit kit" for the racks I got on craigslist, the guy working there was super helpful, and even agreed to go outside with me to make sure the racks I got on craigslist were the correct ones. this place is officially kick ass, and has some of the nicest employees ever. Keep it up, Rack-It! read more

Save yourself time - thus place has no idea what theyre doing. Went to their website found plenty of options for my car, came into the shop for the guy to tell me 1. Their website doesnt have fit guides (it does) and the only brand that fits my car is yakima (all brands fit my vehicle according to the website). Complete waste of time ... read more

I wanted to write a rave review for Rack-It and thank them for installing my bike rack so quickly and for an amazing price! I was looking for an authorized Yakima dealer to install my rack because when I called around to other bike dealers, they did not have experience with installing Yakima bike racks. One bike shop suggested I look up authorized dealers and that is how I found this shop. Within an hour of my call, my rack was installed! They also took the time to show me tricks and suggest how to use it. They had many people shopping for snow Board, surf and bike racks...but it seemed like there was a staff member helping each person! For what I paid to have it installed, even if I knew how to do it...I would have come here because it was so easy! BTW-There is parking in the back and that is where their shop doors are. read more

Really happy with this store. The service was exceptional, reasonably priced, and quick. I paid the extra money for installation and it was well with it. read more

Really excellentWe consulted over the phone about what type of car top cargo carrier would fit our 1989 Benz. When we arrived they were ready for us and applied the crossbars and box. They have a very professional and tidy work area. The store front is well organized and well staffed. We are very happy with the staff, product, time and price. read more

These guys are all time. I had a whistling noise with my racks they took time to reput them on and spent time making sure the problem got fixed free of charge. Highly recommend these guys for anything rack or car related! Thanks Jim... Best George B read more

Don't waste your time. They'll sell you something and insists it fits your vehicle just for you to get it home and it doesn't fit at all.

Rude, condescending little boy was the opposite of help. Had to figure out parts I needed myself as his product knowledge was nonexistent. Spent $1,500 and asked if they had anything that I could use to tie down a long item that I bought. He acted like I asked to kiss his sister. I ended up finding a piece of rope in the parking lot. You'd think spending that much would warrant a little help. Do yourself a favor and shop online. Everything they have is available on Amazon. read more

Highly recommended. Alex was fantastic. I had a unique request for a rack set up and we were able to look at several options and determine what would work best. Rack It had everything in stock and was able to do the install the same day. If you need a rack system go here first. read more

I had super old Thule snowboard racks that didn't fit the crossbars on me new 4Runner. Instead of having to spend $250+ for new racks, I was able to get a Thule universal mounting system and even a key (I had lost mine) for my existing set. I called Rack-It, got great info and confirmation of what I needed and that they had the parts, went in the next day, and ended up have them install my racks too. Super service, family-owned business, good prices. What more could you want?! read more

We came in with an RSI smart cap on our truck, primed and ready to hand over $600 for some Yakima rack bars, and maybe a $350 Yakima skinnny rack as well. After basically being yelled at for bringing up the prospect of a future rooftop tent and having static and dynamic loads explained 5 times, the guy lost his mind upon seeing the M8 bolt fittings in our camper shell. 0 attempt to problem solve or find a way to take our $1000 and set us up for success. Be prepared to wear a mask, sweat, be condescended, and either spend too much money or none at all because the cool rack guys (who are ABSOLUTELY knowledgable 'inside the box') get flustered. read more

These guys are great! I bought a Thule Atlantis 2100 Cargo Box to fit on top of my FJ cruiser to fit surfboards and gain interior space when traveling. They made sure that my car's factory Racks were cleared by the manufacturer to fit the cargo box, and helped me install it. They answered all questions I had and we just great overall. The store is great they have about pretty much every single rack you can think of. Will definitely come back again... and the Cargo Box is pretty sweet!!! Could not have been any happier. Thanks guys! read more

I gotta say, Rack It is a quality A business! I just got back from Rack It. Bought the Whispbar base rack system for my Prius. I initially went out there (from Vista) to pickup the FitKit for the Thule Aerobar base system. I had purchased the pillars and bars from REI but they did not have the FitKits. I called Rack It and they said they had the one I needed. It turns out there was some mis-communications and they did not have the part I needed. They felt really bad. I needed the rack ASAP so I decided to go with Yakima's Whispbar system. Rack It had everything in stock and even hooked me up to make up for the mis-communications and sent me home with a big smile! They even pre-set my bars so all i need to do is put it in place! Thanks Rack It! read more

Bought my husband's snowboarding rack here and I'm so glad we did. Such a great place with helpful employees willing to go over any and every questions you might have about their products. Now his car is ready for snowboarding season! Ohh yeaah snowboarding season yeaah! read more

***Disclaimer*** although my review is real i feel you guys must know my uncle owns the place!! I have been using Rack-it forever! They staff is friendly and knowledgeable and always willing to shop around for you. Today i called because i had not been in there for some years to find out their new location. Spoke to a dude regarding some bike racks and which system would work best for me and BANG there went. picked up a bike rack and was in and out! The prices are fair ** i don't get a discount! ** and for the most part cheaper then anywhere else I've found. read more

Rude people, with little knowledge on racks. Go to rei or order online. Waste of time

These guys are great. Great costumer service. Brian answered all the questions I had and installed it himself. The install cost 50 bucks. I felt it was worth it, he told me he's been doing this for 16 years. Hooked up my honda 04 accord with Inno rack system. Snowboards in the winter, surfboards in the summer. yesssuh! read more

This place is Awesome! I've purchased several items, roof racks, kayak mounts, surfboard soft racks, etc. from Rack-It over the years. They are completely knowledgeable on the right devices to hold your gear. Great customer service & prices! read more

I highly recommend these guys for any roof rack needs. They are very helpful, friendly and most importantly knowledgeable. I know nothing about racks, just what I needed to do and these guys found the best solution. I had them install a ski rack on a Mini Cooper, it came out great and on time as promised! Thanks guys! read more

Very helpful, great inventory. I will definitely come back here for my bike rack needs.

Great store. I've been searching hong for a hitch bolt for my Yakima rack and they are the only ones in town with it. They made sure it worked and let me use their wrench to put it on. read more

Aaron was a very helpful and professional person. He helped me to find what I needed patiently. (I had a bit of difficulties when I called the headquarter and spoke to rhino rack rep). Transaction was easy and quick. Thank you for having people like him at the store. Thanks Aaron. Keep up the good work !! read more

I'd like to give this place a good review. The guy who helped me literally said it could take up to 4 weeks to get the order for my racks and after waiting over 5 weeks without a call back, the guy who helped me said he said 1-2 months and that's "what he always tells his customers". But I had a Froend with me and he heard the same thing, within a month. These guys charge a lot, a lot and they can't even get their time frames right and fail to provide decent customer service. I would definitely not recommend going through this company. read more

The wife and I needed some roof racks installed for our new standup paddle boards on our truck. I found this place online and decided to give it a shot as they were local and specialized only in roof racks and the such... No regrets as Alex was amazing and so informative on all the options available to my vehicles specific needs. They had 90% percent of what I needed to complete my order and luckily with his recommendation we found the last pieces needed down the street at rei. If youre in the need of some roof or bed racks or just looking for some info best suited for your vehicle needs you can't go wrong as this is the place. Thanks again for the help and assistance. read more

Phenomenal customer service from a very knowledgeable staff. I have been looking for a way to expand storage on my Honda-HRV. I have done quite a bit of research beforehand and had a few ideas in mind but when I was at the store I was floored by all the stuff I DON'T know. Before I decided on what I wanted, I was able to see how a new cargo box would look on my car. Ultimately, I ended up going with the 16 cubic feet box by Thule. The best part? Rack-it has the best price (even better than Amazon ;) and they help you install it too!! read more

I bought my roof rack here. The guys were extremely helpful and knowledgable! This place is a great alternative to the more expensive places like REI. read more

I've been to these guys for most of my Rack needs. I got my Yakima bike rack and my Yakima roof rack here. The thing is my 4runner came without stock racks, just the rails. These guys were able to install the rail guides to put on my very own custom rack. They were quick and efficient and did a bang up job. I've since bought a ski/snowboard holder and surfboard carrier as additional attachments. As well as a fairing for the wind. You can go to REI or Sports Chalet for rack material but these guys specialize and install. They serve the entire U.S. and we are fortunate to have them here in our own back yard. I've lost the covers to my rack covers clips going through a car wash and they were able to provide me some spare ones for free. Excellent customer service. Want to use 1 key for your entire system? They sell locksets so you can just carry 1 key (and have a spare of course) and will install them for you. Great job Rack-It, I'll be back for my traveling needs! read more

Victor was cool. Very helpful and was able to answer my questions. Good stuff. Typing to get this yelp review to post

This place was a little hard to find, as it is part of a large building along the street and you can't really slow down on Clairemont Mesa Blvd to carefully look for it. I came in to look for a car rack for my surfboard. I drive a 2 door Ford Mustang and couldn't fit the board into the car. The staff was quick to help me out and walked me through the different types of hard gutter-less car racks they had that fits my car. They seem pretty knowledgable about it. They even had surfboards and other things tied down in their showroom models. However, the hard rack they had that fit my car was around 450 bucks. I couldn't afford that so I went ahead and bought a soft rack (not as good but I cant spend 450 right now on a rack). The soft rack was 44 dollars (a pretty good price!!). I'm happy with my purchase. Maybe one day when I have more money, I'll buy myself a decent hard rack here. read more

Was very disappointed coming to this rack store. Waited for way to long to get service and was ignored by all staff members. Basically had to shove myself in their face to get any help. To top it off they didn't have any racks. NONE. They said it would take an entire month for a rack to be delivered. This is a rack store what?! They have one job this place is literally called Rack-it. read more

My son just got a roof rack for his new dodge journey. I went with him to pick it out and the service was fantastic and the rack, a Yakima rack, was professional installed the next day. Best of all my son bought the shovel or AX accessory for the side. How cool is driving around town with a AX mounted on the side of your roof rack. SO COOL..... Great service and fair pricing..Keep up the good work...... read more

What an amazing store in San Diego to offer such knowledgeable advice and service for racks, storage, and more! Alex, Victor and the rest of the staff were very helpful during our visit to get racks installed today. Really interested in that tent that you can hook onto the car - such a cool idea! Great clean store. Def coming back here for more things in the future read more

Awesome guys over there! Helped me a lot with find it a rack for my Subaru crosstrek. Go with rack it if you are looking for a good rack. Also have a lot of other products in the category. read more

This business is great. They were the only place that was able to help me find a part for my ski rack. Very knowledgeable staff and reasonable prices. read more

Smoothest transaction ever. Went in for a cargo basket for the roof of my vehicle. Due to the pandemic, selections were limited since everyone had the same idea. Not a problem at all, had a choice of 2 racks. One of the employees (I forgot his name), was very knowledgeable on both racks, super patient, and did not pressure me one way or the other. Was out the door with my new rack in tow in about 20 minutes. Awesome experience and very competitive prices compared to the big box stores. Highly recommended. read more