Refreshing to say the least. I was ready to give up after having made at least six calls to many…read moredifferent stores and websites, until Patty on 4th Ave., So. in SEATTLE answered the phone. Fortunately, while I was allowed to hold, she went to extra mile, through a couple of their different departments and found what I was looking for. Patty then got back to me on the following week to tell me the item had been sent to me as requested, which arrived today.

I think it's a great ideal!! I enjoy the wilderness, as well I love bow and rifle hunting...read more

I have purchased several Filson items after discovering their store in San Francisco. I try my…read morebest to purchase products made in the US. Now not all of their products are manufactured in the US but many are. Everything I've purchased is meticulous constructed and holds up exactly the way you would expect. It's not inexpensive but it's a high quality product at a reasonable price. I've seen complaints about the service. I'm both their flagship and SF stores the services has been great, attentive but not intrusive. If you're in Seattle you should definitely stop by and support a a longer term local merchant. Unfortunately there's not too many of them left. I'll keep going back 2/13/2026. I just received my repaired waxed canvas jacket back. I have worn this coat for at least 7 years and have had two repairs done on it. They do a fantastic job and I could not be happier. The jacket shows every scar from my abuse but I continue to wax it 1-2x per year and it keeps going. If they still made this coat I'd buy another, until then I'll keep getting it repaired. Their clothes are worth every penny. I continue to shop with them and and am glad to spend my money with a company that appreciates their customers.

We did the factory tour and that was SO FUN! Plus I snagged a discounted wool jacket so I'm very…read morepleased with my Filson outing! Everyone who works there was so kind and very chatty. And yall sure know how to boost a girls confidence because I got so many compliments on my clothing. Much appreciated Filson team!

I make a visit on each Seattle visit on the off chance they have something I may need…read more Quality merch and very good service. Check out their website for current hours and sales.

Received a dented , creased rain hat and was given the amazing run around to receive a prepaid…read moreshipping label to return to the company. Amazingly poor customer service ...we sent required photos -they said they had to hand the claim over to there insurance investigators ...we got tired of dealing with this non company -don't waste your time and effort -this is a BOGUS OPERATION. We never received our label...

Huge REI store with an amazing selection and great service. They even offer 1 hour of free parking…read morefor customers -- which in Seattle is already a big win on its own. The store is one of the largest I've been to, and they truly carry everything you might need for outdoor activities. Staff members were friendly, approachable, and consistently helpful throughout the visit. Overall, a smooth and pleasant shopping experience with no complaints.

The REI flagship store in Seattle is a must-visit if you're a fan of the recreation equipment…read morevendor. We've been here before but it's been a couple of years, at least. We stopped by recently and it's still cool to see such a big location. It has multiple levels and filled to the brim with gear for hiking, running, cycling, and camping. Outside of the store, there's a little trail they've set up for you to test out bikes; not sure if they let you do that with hiking boots, too. Since it's Seattle, you can find more than a few items that feature BigFoot on them. Service is always terrific and I like the fact that they have such a generous return policy in place if you're not satisfied with your purchase (for members on eligible items. it's within 1 year of purchase, even if gently used).

F for customer service…read more I feel bad leaving a poor review especially given that I quite like the owner and have had good experiences with the shop in the past. And have been a loyal customer for many years and have bought a ton of stuff from them. But today I had a terrible experience and I just feel like I need to share it. I went in to rent a pair of skis for my daughter as we wanted to go skiing the next day. It was 4:45 on Sat. Walking in and saying I wanted to rent skis. The young guy behind the counter asked me if I had an appointment. I said no, I no idea I needed an appointment for a one-day rental. Then he said I'm sorry I won't be able to help you we close in 14 minutes. Well, first closing at 5pm when you're a rental shop during the ski season seems a little early but OK. I said are you sure I just need skis and that shouldn't take more than a couple of minutes (I used to work in a rental shop and setting up rental skis is really very quick). But he said no, it would not be possible. There were no other customers in the shop so it was unclear what else would be taking his time, but clearly not helping me. He very unhelpfully suggested that I could come back in the morning and that they open at 11. Which is pretty useless if you want to ski that same day. The fact that he suggested that as a solution is just more evidence that he had zero interest in listening to what I need or in any way finding a way to help me. I hope this is an anomaly and not what I can expect from the shop going forward. I really enjoy having a local ski shop in West Seattle and I hope that my future experiences will be like all my previous ones.

The owner and employees were very attentive and helpful. They have a big selection for…read moresnowboarding/ski gear on top of many other general outdoor equipment. It's a little pricey but you get what you pay for! It's a good spot you should definitely stop by.

I absolutely had a great experience at this location , Matt was super friendly and helpful , great…read moreinventory and one of my favorite outdoor brands Thank you again

After just returning from Alaska, I was drawn into this store because of the hike adventure/outdoor…read moregear! That, and I've seen their logo (the fox curled up) almost every time I am in an airport or doing anything at a busier National Park or such. I tend to pay attention to travel brands. Looking for items that will last decades, not months. Value of product matters- and their backpacks, day packs and pants all are on my radar! I was also impressed with the staff- namely, Samuel who greeted and chatted with me a bit. No pressure sales here- the associates are there to answer questions and help. The quality of materials make the higher cost more palatable. But- I will be hunting for sales and/or clearance! Happy shopping and an even happier adventuring! Gear that screams EXPLORE!

I always drop off my Beta LT and Rush Jacket during their annual wash week…read more Always nice seeing the new colors that come in, and the attention to detail the staff/team has. They're always so knowledgeable and helpful! Thanks Arc'teryx Seattle!

The service is absolutely amazing! Came into the store just to browse, and received amazing insight…read moreon a ski jacket. Every single worker was beyond helpful and so friendly. If you want helpful, friendly, and easy service, come to this Arcteryx store in Seattle.

I was in their Seattle SoDo store a few weeks ago with a friend who wanted to pick up a bag. I had…read morenever heard of them before but ended up buying two of my own bags, which are very good quality and I love so far! Also really enjoyed that their store was connected directly to the factory that makes their stuff, so you could also see products being made. Service was excellent and sales person was super helpful and knowledgeable.

Wow, what a cool little bag shop! I've heard about Tom Bihn for years from a friend who's a huge…read morefan of them, but had never had the chance to visit their tiny Seattle showroom until recently. It's literally located inside of their production facility, where industrial sewists are working hard to create these resilient bags. As an amateur bagmaker myself, I can see the work, thought, and details that are put into each bag. And while their prices are high, the craftsmanship is worth it. They use extremely quality materials, and add extra touches that make these bags perfect for travel. For example, many of the bags have a brightly colored interior so things are easier to find. Thoughtful pockets abound, too - from water bottle pockets to tiny spots to slip your passport or other important documents. I'm excited to report that I finally dove in and bought my first Tom Bihn (a cafe bag for my upcoming vacay) - the hardest part was choosing a color, as there were so many options available. Can't wait to use my new bag, and I'll 100% be back again (or maybe online) to get a companion piece as budget allows. If you're into bags, this is a cool place to visit. Heads up: due to the shop being open to the factory floor, masks are required in this store so be sure to bring one along.

Quality/Quantity - We are loyal to the brand. Overall a nice…read morelocation, but maybe biased because we (of course) prefer our local store. Ambiance - Decent size location. Clean and organized. See pictures. Service - Good customer service. A team member overheard me talking and questioning a jacket. He rushed over to help and answered my questions. Price - Expensive, but that is the price for quality. Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

First time ever shopping at a Patagonia store in-person, and this location is so spacious and has a…read moregreat selection of outerwear! I usually shop for Patagonia online or at the REI Co-Op so I was looking forward to stopping by just to window shop. As soon as we walked in, we were greeted and asked if there's anything we were looking for in particular. We were just interested in browsing, and I found customer service to be quite helpful once we were ready to try a couple jackets on. The fitting rooms are in the back of the store and well kept. Patagonia was running a few sales on past season wear and discounts ranged from 20-50% off. I scored a kid's Synchilla jacket, which I purchased for $43.99, and Patagonia offers repairs which is a great value add. Overall, great store if you love the brand and worth checking out!

My brother and I love coming here to stock up on new clothing, they have the best options and great…read morecustomer service, highly suggest if you're local! Great stuff especially for Seahawk fans!

Terrific location and selection of clothing. They even have Sonics stuff all the way in the back…read more The dressing room is kind of sketch since it's partly storage and not well lit but eh, it's an industrial showroom.