The customer service of this store is unreal. I have never had a bad experience at 5.11 and always…read morehave a great time shopping. They have awesome sales, the patch of the month and other patches that are constantly updated. I pass by just to pick up patches from time to time. Their women's clothes is so high quality. I love wearing their stuff.

2016 was my first visit when store opened. Most of items are out of my price range but they have…read more20-40% discount during Black Friday weekend Nov 2022 so I came back. Sales staff very helpful including the Marine veteran (OooRah!) to help me find trousers best for me. I bought one pair and will get a couple more now.

5 stars for the amazing help and service i received from Khaleel in the shoe department…read more He was very helpful and knowledgeable in his recommendations for different shoes with regards to comfort and longevity. The area became crowded in a short time with people needing help in getting their shoe sizes from the back. He remained very composed and calm as he helped each customer. Henever had an attitude once. Khaleel, thank you for a great shopping experience. I will choose your store before I go somewhere else, based on service.

This store has really gone downhill, Escalators don't work,…read morenot enough employees to service. Next time I will drive the extra few miles to go to Scheels. never coming back to the store again. Sad because it used to be a very clean and well run store.

After dining next door, we went to Academy to look at their fishing items. My grandson had some…read morebirthday money burning a hole in his pocket and he needed a new fishing pole. They had a decent amount of fishing gear. Remember the old TV commercials for Popiel's Pocket Fisherman? Yes, I'm that old. :-) They had a huge selection of personal pocket fishing poles. And we even tried it out in the store - it does fit in your pocket. Prices seem a little on the high side. Checkout process was so so. No personality, no smile, no thanks for coming in. But they got the job done.

Sorry, I hate to write 1-star reviews but this place has gone down the toilet!…read more My daughter needs new sports shoes so of course we come here! We found ONE box that was her size and it was on the top shelf, naturally. After looking for help and not finding anyone around we got the ladder and retrieved them. Luckily they fit so we took them and stood in the ONE line that had, no joke, 8 people waiting! We were wrapped around the eyeglass case... I have to say, screw this, I'll order from Amazon!

I recently had my vintage Schwinn WorldSport completely overhauled at Sun & Ski Sports. Although I…read morewasn't available for the initial drop-off, Blake was incredibly helpful, insightful, and knowledgeable about this specific vintage model. When the work was finished, I finally had the chance to see the final product and meet Blake in person. The results definitely exceeded my expectations; the bike rides exactly as I imagine it would have coming straight out of the factory. They were also able to source parts and offered recommendations for modifications in the future. Furthermore, the pricing for the labor beat every other bike shop in the area. I would highly recommend Sun & Ski Sports to anyone in need of high-quality bike maintenance or repairs.

The absolute worst return policy. Incredibly rude staff. Terrible customer service. Buy your sports…read morestuff from somewhere else trust me.

The hubby and I went to REI to get some nice swimming shoes, and we were so impressed with the…read moreexperience. This store has just about every camping and hiking item you could need. I've never been in a store with so many genuinely kind and helpful employees. Everyone seemed happy to assist and took the time to educate us on what we needed. We were able to browse comfortably without feeling hovered over, but help was always available when we needed it. It made for such a pleasant and stress-free shopping trip!

I'm unbelievably disappointed to hear how they may have discriminated against a group of disabled…read moreadults that were on a community outing. Day programs for adults with disabilities mandate community outings every day. These people are our peers and live in our community and have every right to exist in public spaces along with us. REI asked them to leave because they said they were hindering the business recently. This wasn't a heard of funeral children. These were adults with disabilities exercising their right to live in a community and be in public. They weren't doing anything wrong. Do better. Our community is counting on you for at the very least an apology.

Highly recommended! It was my first online order. I went to pick up the item on early Wednesday…read moremorning (Christmas Eve). The store was clean and well-organized. A young man at the register directed me to the Online Pickup area. As I have just checked-in when I was entering the store, another associate was already walking towards there to get my item. It was super-efficient! Thank you for doing a great job! Excellent customer experience. Please keep up the good work!

Casey Martin had excellent customer service and went above and beyond to make sure I got the…read moreproduct I needed. Really appreciate his attitude and attentiveness.

Last night, while shopping at this location, my wife lost an antique pearl earring that had…read morebelonged to her grandmother. She didn't discover that it was missing until she got home - and, by then, the store had closed. I was at the store when it opened this morning and Scott, the manager, could not have been more helpful. He and I searched for the earring for about 20 minutes and he found it! Scott went "above and beyond" to help us find a lost item that had tremendous sentimental value. This guy deserves a raise and a promotion!

We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

When possible 100% of the time for me,I want to Brick and Mortar it. Yea,I could have had it…read moredelivered to my doorstep in 30 minutes with a ton of packaging and cardboard to dispose of or.... Visit my handy local outdoor place! Just so happened they had exactly what I was looking for. Now, that feels good.

I took by boat in to get a new fish finder installed I purchased from them. I get it back and the…read moreboat is damaged. Unfortunately, I didn't see it during pickup nor was I really looking. I stopped 15 minutes down the road to fuel the boat up and noticed where they ran something into the bump rail one the front of the boat. It ripped the rail, cracked the fiberglass, etc. I called them immediately and they started a review process. They supposedly looked at all their camera footage and said nope, we didn't do it. ABSOLUTE BS. I'm sure they get people blaming them for stuff they didn't do but I am not one of those people. Now I am stuck with getting it repaired myself. If they have footage of every minute the boat was there, they would see it happened there. As a side note, you couldn't damage the boat while it was on my truck with where the damage was. It has to be disconnected from the vehicle for this damage to happen. Oh, also, the boat had greasy hand prints on it. In itself, not a big deal but when you consider that, and arguing with me, they do not care about their customers. I am cancelling my Cabela's card and will never shop their again. I will also warn everyone I know of this type of service. DO NOT SHOP AT CABELAS.....

Fantastic store with outdoor clothing and fishing gear and clothing…read more We use this brand for our waders and love them! They are high quality as is everything I've bought here!

I stumbled upon this Orvis location when in the center for Trader Joe's. I immediately spotted…read moretheir info for Fly Fishing 101 classes and knew I'd sign up. I've been fly fishing on the Gallatin with a guide and knew ever since then it was something I wanted to do a lot more of. I came in for their Bass Creek class which was great and will be returning for the Fly Fishing class. Hopefully I can work up to joining the group trips. Great gear and probably everything you need to get started can be found in here. I'll get some waders and the other essentials in the near future. Excellent service in store. Very fun store!

Shay to the rescue again!! I just bought a bike rack from Shay and he worked in the hot summer sun…read moreshowing me how to install it and even adjusting my roof rack (which took forever). I'm a repeat customer for a reason. This guy is too-notch!

Don't buy. If you must buy, check very closely. Sold me some junk, then wouldn't answer texts…read moreabout it. Real friendly guy, and super responsive before the sale, but now won't respond. His prices were higher than other Clist stuff, but I thought his expertise was worth something. Super disappointed.