This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

Whoever runs this store needs to find whoever is the midnight shift leader at the local Long John…read moreSilvers and hire them to run the gun department because, good God, that would be a massive improvement. After waiting for 20 minutes with my drivers license, credit card and social security card visibly in my hand I had a lady cut me off in line. Man behind the counter sees it, I let it slide...and then when she's done the cashier takes another guy who had been there 30 seconds. Now I am pissed, but also fascinated at the incompetence I am witnessing. Out of boredom and curiosity I wait for the bald dilbert at the other cashier station to finally finish checking someone out, after 25 minutes, so I step forward. 3-4 minutes go by and he doesn't acknowledge my presence. Then he calls out the name of someone without even looking at me and proceeds to get into a lengthy conversation and I am back at square 1. 30 minutes, made it to the front, no acknowledgment of my existence. All of you people are not qualified to take change at a toll road. The savings on the firearms does not make up for the nonexistent customer service and lack of common sense that is hovering over this entire department. All of you suck at life.

When possible 100% of the time for me,I want to Brick and Mortar it. Yea,I could have had it…read moredelivered to my doorstep in 30 minutes with a ton of packaging and cardboard to dispose of or.... Visit my handy local outdoor place! Just so happened they had exactly what I was looking for. Now, that feels good.

I took by boat in to get a new fish finder installed I purchased from them. I get it back and the…read moreboat is damaged. Unfortunately, I didn't see it during pickup nor was I really looking. I stopped 15 minutes down the road to fuel the boat up and noticed where they ran something into the bump rail one the front of the boat. It ripped the rail, cracked the fiberglass, etc. I called them immediately and they started a review process. They supposedly looked at all their camera footage and said nope, we didn't do it. ABSOLUTE BS. I'm sure they get people blaming them for stuff they didn't do but I am not one of those people. Now I am stuck with getting it repaired myself. If they have footage of every minute the boat was there, they would see it happened there. As a side note, you couldn't damage the boat while it was on my truck with where the damage was. It has to be disconnected from the vehicle for this damage to happen. Oh, also, the boat had greasy hand prints on it. In itself, not a big deal but when you consider that, and arguing with me, they do not care about their customers. I am cancelling my Cabela's card and will never shop their again. I will also warn everyone I know of this type of service. DO NOT SHOP AT CABELAS.....

I bought a bike for my son's birthday online for in-store pick up. It said it would be ready…read morewithin an hour so we went to pick up the bike at this location. Here we met Serenity, who was rude, unhelpful and unempathetic. First I asked if someone can help me to put the bike into my car. She said no because it was not a curbside pick up. I told her I'm a woman with a child, I need help with putting the bike to the car. She said let her ask someone. This would be the very first store who would not help a customer upload a large item! She later reluctantly said someone may help me upload but they are not required. When I showed her my order number on my phone and she said, "Can you read the number to me?" Then she told me because I just placed the order, the bike was not assembled. I asked why the website said it would be ready within an hour. She said she didn't know. So I said to her I would be back tomorrow to pick up the bike. She said our bike won't be ready until Wednesday (today is Friday, so it turned from a "Ready within an hour" to 5 days in store pick up.) Finally I told her to cancel my order as my son and myself were just disappointed from this experience. She said you can do that yourself online. This is the worst customer service representative I have ever met!

One of the worst retail experiences I've ever had…read more I came into this Academy location to return a pair of boots I had purchased and worn once on a job site during my internship. I had the original receipt, and I was still within the 60-day return window. The boots caused serious discomfort -- cold sores on my feet -- and I explained that they had performance issues. At first, customer service said they couldn't take them back because they "looked worn." So I left. But after reviewing Academy's return policy (which allows for returns due to discomfort or poor performance), I came back to explain. The customer service advisor was polite and told me they just needed manager approval. That's when Karla Flores, a manager, came out and completely dismissed me. She didn't say hello, didn't listen, and immediately claimed the boots were "worn several times" and that she wouldn't accept the return. I tried to explain the performance issues and that I had only worn them once, but she kept raising her voice, rolling her eyes, and even called me a liar in front of other employees and customers. Another employee, Faith, was brought over to support her judgment, even though there was only some dust on the soles. When I calmly showed them the return policy and explained my situation again, I was completely dismissed. The way Karla spoke to me was rude, demeaning, and completely unprofessional -- especially for someone in a leadership role. Eventually, another manager named Trey stepped in and handled the return professionally and with respect. He listened to me, treated me like a person, and processed the return without any issue. I'm grateful for him -- but the experience with Karla was unacceptable. No customer deserves to be spoken to like that, regardless of the situation. I hope this store seriously reconsiders who they place in leadership roles.

I really love to shop at this store. I came to the Allen Outlet Mall to my favorite NE corner…read more(Skechers & Columbia). I really didn't need anything but when I walked in they had a display of cute summer dresses. The fabric on the Chill River dresses were light and airy. I said to myself, "I wonder if it has pockets?" and lo and behold - it DOES HAVE pockets! And it was marked down to $19.96 on clearance sale! SCORE!! I tried on a couple different prints. You have to look carefully, some of the Freezer III dresses don't have pockets and are on sale for $24.99 (from $34.99). They all felt comfortable to wear!

I came to this Columbia store at Allen Premium Outlet to browse. I have probably a grand total of…read morethree items from Columbia -- a fleece jacket, a pair of sneakers, and a waterproof jacket. All three came from Columbia outlet stores. I refuse to get them anywhere else. I liked the lightweight jackets in pretty, cheerful colours. They were going for $100, which seemed a bit steep for an outlet store. I recently got a replacement one for a jacket that I have had for five years. The only downside is that the shoe section has a limited number of size 11 shoes for women. I'd have to dip into the men's shoes to find a pair of shoes that for me. I loved the merchandise in this store. I didn't find anything that I needed, but there are some decent deals that are worth checking out. (66)

The customer service of this store is unreal. I have never had a bad experience at 5.11 and always…read morehave a great time shopping. They have awesome sales, the patch of the month and other patches that are constantly updated. I pass by just to pick up patches from time to time. Their women's clothes is so high quality. I love wearing their stuff.

2016 was my first visit when store opened. Most of items are out of my price range but they have…read more20-40% discount during Black Friday weekend Nov 2022 so I came back. Sales staff very helpful including the Marine veteran (OooRah!) to help me find trousers best for me. I bought one pair and will get a couple more now.

I recently had my vintage Schwinn WorldSport completely overhauled at Sun & Ski Sports. Although I…read morewasn't available for the initial drop-off, Blake was incredibly helpful, insightful, and knowledgeable about this specific vintage model. When the work was finished, I finally had the chance to see the final product and meet Blake in person. The results definitely exceeded my expectations; the bike rides exactly as I imagine it would have coming straight out of the factory. They were also able to source parts and offered recommendations for modifications in the future. Furthermore, the pricing for the labor beat every other bike shop in the area. I would highly recommend Sun & Ski Sports to anyone in need of high-quality bike maintenance or repairs.

The absolute worst return policy. Incredibly rude staff. Terrible customer service. Buy your sports…read morestuff from somewhere else trust me.

Let me just say that I have not set foot in a Victoria's Secret in 3 about 3 years due to the lack…read moreof customer service I received in a location in Baltimore, MD. So, it was a big step for me to try again, and I'm glad I did. Almost immediately upon entering the store I had an associate approach me asking if I needed any help. When she saw me at the discounted bras she asked me if I needed a quick sizing. This was helpful as I've lost a few pounds, prompting the trip in the first place. I chose some bras, headed back to the fitting room, and back out again to check out other items. During this time she did check on me a couple of times but she wasn't intrusive or pushy. When I was ready to check out, the same nice young lady came to assist me. She noticed that I didn't have either of the bras that I had tried on. I explained to her what their issues were and she actually listened. She could sense that I was there for a deal and offered me a different style at the same price point as the ones that were on sale. She went back to find it in my size and added it to my transaction for me. What a great sales lady! If I was still in recruiting, I'd be trying to get her on my team. She did such a great job. I wish I had caught her name. But I'm sure I'll see her again soon.

From the owner: Victoria's Secret & PINK are a global destination for all things lingerie, beauty, and beyond…read more Visit us in-store to shop for the best bras, panties, and perfume. Our stores offer personalized fittings, exclusive in-store promotions, and the latest collections.

Sorry, I hate to write 1-star reviews but this place has gone down the toilet!…read more My daughter needs new sports shoes so of course we come here! We found ONE box that was her size and it was on the top shelf, naturally. After looking for help and not finding anyone around we got the ladder and retrieved them. Luckily they fit so we took them and stood in the ONE line that had, no joke, 8 people waiting! We were wrapped around the eyeglass case... I have to say, screw this, I'll order from Amazon!

I have been driving by this location for years and never thought about going in, until I needed…read moresome hats. After walking in the door, I was surprised that it looked nothing like I imagined. The store was sectioned off by sport/activity/product to help you easily find what you're looking for. This is super helpful, especially if you're on a time crunch, and want to get in and out in a jiffy. You can pretty much find anything you need here, Golf gear, Exercise equipment, Soccer gear...They have it! Fishing gear, Coolers, Boots and Jeans...They have that too! I love this place. I was able to get what I needed, and the prices were affordable too. I will definitely come back again soon.   Highly recommended for all of your sporting, camping, athletic, fishing, tailgating, swimming, grilling needs and more!!!

It's hard to find someone for help, when I did find someone and try calling to ask for help he did…read morenot even acknowledge me, I think he was too busy listening to his phone and earpiece . When I finally got helped they are not rude or anything but they are not as accommodating and friendly . Shoe selection for golf is extremely limited or so I'm told. I left as quick as I can with a bad experience.

I will never shop at this place again. Had their store credit card and they canceled it without…read morenotice after having it several years. Thanks for being the worst store. Scheels and Bass Pro will get all my business