We needed to get the tires replaced on my wife's old invacare 1000 wheelchair. Checked with the…read moreshop, who had the tires. Made a repair appointment. Brett, the tech, did a great job on replacing the tires quickly and adjusting the brakes so the wheelchair wouldn't slide, We are very grateful. Thanks!

Small shop filled with all things sports and bikes. IMHO caters to the entry to mid-level riders…read moreand folks whose bikes need some attention and TLC. Super nice staff, Had just the right advice and the perfect high lumen rear light to fit my bike. Quick and easy. Give them a try.

Mack's is our go to bike shop - first of all, they are incredibly friendly and helpful. I'm pretty…read moreignorant when it comes to nearly all things bicycles but I do know that my teenagers rely heavily on their bikes in getting around town. #2 - Speedy service! I've been able to roll in (literally) and been serviced nearly right away along with affordable prices. There is an alley behind the dental office that leads to Mack's with two dedicated parking spots. #3 - my teens swear that Mack's carries some of the best, coolest, Tik Tok popular items such as momofuku chili crunch Thanks for taking care of this family's bikes!!

My bike is in great shape now thanks to Mack's!! I called around and everyone had a much longer…read moretimeline. The people that work there are so knowledgeable and treat you with respect. No down talking here!!

I arrived with a flat tire ten minutes before closing and I expected to leave the bike at the shop…read moreand pick up in a few days. Instead of waiting, I received Immediate tire repair. That quick friendly service was much appreciated!! Thanks!

Amazing staff. We brought a walker in to have tbe breaks fixed. They had the parts and the repair…read more was done within 45 minutes. Top notch customer service. Definitely recommend them.

Customer oriented service. Completed a tune-up and…read moreadditional needed services. They are customer confidence oriented, and reasonably priced.

Bucephalus came through for us in a pinch. We needed a tire repair and Bucephalus turned it around…read morein an hour. Crisis averted. They were also very pleasant to deal with.

I brought my frame in to have a bottom bracket installed. They really know their stuff and did it…read moreprofessionally, quickly and for a very fair price. Looking at their shop and workspace, they are really experienced in working on high end bikes. I will certainly be back.

TLDR; went in to swap my saddle, willing to pay extra for a premium experience, they attempted to…read moreup sell a $325 fitting service and were unwilling to assist otherwise. After significant research into an issue I was having with my saddle, I went into Velosmith because according to the Selle Italia website they are a dealer participating in the idmatch (a "30 second" fitting procedure) and saddle test experience. The person I spoke with at the shop was friendly and helpful (although he was very quick to mention the $325 fitting that was a very important part of figuring out any type of saddle issue), but suggested that I contact their fitting expert to learn more about the demo program (same thing as the saddle test), so I left and contacted her by email. In that exchange the fitter was very nice, but pointed out immediately that the demo program is only for those who have gone through the $325 fitting experience. While I do believe there can be significant value in having a professional fitting. I just don't think I need one in this scenario because I've already run through most of the troubleshooting steps on my own to narrow down the potential causes (the Internet is a fabulous thing). I had really hoped that Velosmith would be that perfect boutique bike shop in a convenient location, and I would have been happy to pay more for that personalized expertise. But that wasn't the case. Instead of a premium experience, I was treated to a hard "mandatory" up sell (albeit in very friendly terms) for something I didn't want, or need.

The owner, Mike, is really outgoing and super helpful, and I don't feel any buying pressure when…read moreI'm in the store. It's like a used bookstore of sporting equipment, which feels very comfortable. Yesterday I stopped in looking for a free-standing pull-up bar, on a whim that they might have it, and lo and behold they had a Power Tower that was exactly what I needed. Mike was very can-do and cleared out a space for me to try it out, adjusting the height so it would work for me (I'm 6'7", hence the need for a pull-up higher than a door frame bar), and gave me plenty of space and no pressure to try it out. I bought it on the spot. I knew it probably wouldn't fit in my car and was only there for groceries at the Valli's supermarket in the same shopping center, and asked if I could could pick it up tomorrow (today) and Mike worked out when he'd have it disassembled by in time for me, and then offered to drop it off at my place at the end of the day for free (given I live relatively close in South Evanston), which was amazing and I took him up on it. This morning I woke up and couldn't get the idea of doing pull-ups at home out of my head, and stopped by at 10:30 am just after they opened, and Mike was not at all surprised to see me, was very ready to disassemble the item and try to load it into my car, and sure enough my car was too small. He then, unbelievably, offered to drive it over to my place on the spot. I was incredulous that he'd give me that kind of time during the business day. Besides this exceptional customer service experience (I hope I don't get Mike in trouble with customers asking for home delivery! ), they also have great selection and I've gotten a used skateboard there for my daughter and water bottles. When my daughter gets old enough to play sports, I'm sure I'll be back. And as I'm kitting out my home gym setup, this will be my first stop.

Because Evanston Youth Hockey has a relationship with PIAS-Evanston I had to go there to buy a…read morepiece of hockey gear that could not be purchased Anywhere Else. NOTE: I decided some time ago that Anywhere Else are my first, second, third... choices because the owner here at PAIS has *YELLED* at me three times for not pickup up an order that was not really a special order. He's absolutely crazy! He also *YELLED OBSCENITIES" at me for mentioning (as gently as I could) that he didn't cut my son's skates on-center, and "Could we find a way to guarantee a better cut?" But I digress... So I had to buy a piece of branded Evanston hockey gear, and only PIAS-Evanston carried it. All options of buying elsewhere were off the table. So I had no choice but to go into this establishment. I brought my son--thinking surely the owner would not yell at me in front of my son. Luckily the owner wasn't there. So I just introduced my son to the staff--who were tossing around a football (important job, I guess?). Staff Guy #1 said hi and turned to Staff Guy #2 and said "You help him." and then returned to doing nothing. Staff Guy #2 said to my son "There's a pile of those there; help yourself." After about 2-3 minutes of digging through a junky pile my son could not find the item in the size he was looking for, so I asked Guy #2 "Could you please help him?" Guy #2 said: "He should be perfectly capable." and returned to throwing a football to Guy #3. Long story. No help. My son dug and dug and dug amidst the junk and finally found one piece in the right size... no thanks to The PIAS-Evanston Team! So if you are expecting Customer Service here, you will be disappointed. Their excuse: "We're just in high school."

I brought my bike in for a tube-up. It had been sitting unused for several years. The tune-up was…read moreall that was needed. I loved the personable owners, very honest about the cost and estimated needs. I felt at ease leaving the bike in their hands. Picking it up was on the day they said it would be. Excellent tune-up. Thank you!

Went here for maintenance on a bike that had been in storage for a few years. It came back in like…read morenew condition and a few days ahead of schedule too, and has been riding beautifully ever since. This was top quality work at a totally fair price.

I will simply never be back here. I went here once and had a terrible experience and can not in…read moregood conscience recommend them to anyone. Others may have had better service, but believe the negative reviews they have received because they are true as well. I went here only out of convenience because I work nearby and the previous shop I went to was in Humboldt park. Rather than going far out of my way, I thought I'd give this place a try out of convenience. But suffice it to say the pretentious roadie vibes are very real here and I should've stuck with my old shop. I went in to get my tubeless tires changed. That was it. It turned into sooo much more. When I first went in, I had already previously purchased tires in the fall and didn't bother getting the service done until spring. The tech laughed at me for not bringing in the correct tires for the bike.... I explained, no they are correct, I am not stupid. He then laughed it off... oh you're right, they are just so freaking dusty I couldn't tell(they had been in my basement since winter) This then turned into inspecting my bike and telling me I was going to need new handle bars all of a sudden? A full inspection because "things weren't working", and then the ancillary fees associated" new bar tape, labor, etc.) I reluctantly agreed, which turned into a 2 month process with my bike. They called me saying I needed new forks but could only get the ones they had picked, they couldn't return it to me without doing that work. The back and forth went on for so long I eventually said let me pay you for the work you have done and give me my bike back. It turns out the only work they had done was disassembling my bike. Take the bearings out of the forks, taking the bar tape off. And giving it back in that condition without the tires being done when that was all I wanted in the first place. Then they charged me 40 bucks for their "work". Do yourself a favor and go somewhere else. After asking around, there are better shops in Evanston. Save yourself the trouble you might encounter from these guys. Thanks but no thanks Pony.

This is a great bike shop. The folks are super helpful an d friendly. Nice selection of…read moreCannondale and other bikes. They tuned up my wife's e-trike that needed some tweaking. I just bought a Quick 3 mens bike. They have an air hose to fill your tires.

Jerry was amazing, I called for an appointment and he was able to take care of my bike on the same…read moreday. He was extremely conscientious, he did a complete evaluation of my bike, left no stone unturned, checked and double checked the entire bike, gave me options and proceeded to make all the necessary repairs and needed tuneups. In this day & age, I'm truly amazed to have found someone who could repair my bike as expertly as he did. It's honestly impressive to find someone with that kind of expertise anymore!

Friendly, fast service with decades of experience and knowledge of all things bike related. Highly…read morerecommend.