What a great team Greg has at Deerfield Cycle. Have done business with them the last couple of years and they're professional, understand our needs and comes up with a solution that is terrific. Strongly recommend read more

About a month ago, I brought my dad's bike in for one simple reason: to fix the brakes for his birthday. Instead, when I came back, they told me they repaired a crank that they claimed was "bent and unrepairable" -- something I never asked them to diagnose or fix. You shouldn't perform extra work and charge a customer for it without approval, especially when it wasn't the reason the bike was brought in. When I came back to address this, Dusty (one of the mechanics) was very reasonable and genuinely helpful. He understood the situation, and worked with me to reduce the bill from $140 to $40, which I appreciated. Honestly, if the bike actually needed that repair, I can live with the charge. The real issue was the attitude and handling of the situation by the owner. I waited about 20 minutes for the owner to come speak with me, even though I had to be at work and had to ask Dusty to grab him again. When he finally came out, he was dismissive and rude, repeatedly fixating on the $40 price instead of addressing the real problem -- that the wrong repair was done in the first place. Even after calmly explaining that I wasn't blaming him and simply wanted some accountability, he kept responding with, "I wouldn't have done this for $40," completely missing the point. When I politely asked if there was anything he could do to make it right after a month of inconvenience, he flatly said no. This could have been handled professionally and respectfully, but instead it turned into an unnecessarily uncomfortable interaction. Big credit to Dusty for being understanding and helpful -- unfortunately, the owner seriously dropped the ball here. I won't be returning, and I'd recommend being very clear and cautious about approving any work before leaving your bike here. read more

Deerfield Cyclery is just great. Greg is a great owner, community member and knowledgeable. And Rick is a top technician and friendly. This is The Place to go for any bike sales or repairs. read more

My husband and I both have had issues with repairs from this shop, so I would not recommend it. It's unfortunate because I would love to support small local businesses, but in this case we've had better repairs at other shops in the area. I had a full tri bike clean and re-build (over $500), and the crank bolt loosens with every ride and my brake quick release won't close. They didn't tighten my saddle bolt and it shifted me off my bike mid-ride. My husband has taken flats here 4 TIMES in 2 months, and they keep busting due to improper tube installation. Took it to Trek and it hasn't given him a problem in a year. We would recommend you look elsewhere for repairs. I can't speak to their bike sales. read more

Excellent service Brought my bike in for a tune up cleaned it up looks like new. Good selection of bikes and cycling clothes .

I had a great experience with Greg at Deerfield Cyclery! He was knowledgeable and easy to work with. Super friendly and gave great advice on bike tune ups. Highly recommend! read more

We have used them many times over the decades that we've lived here in Deerfield. They have usually had the items we've needed.

Took my son to Deerfield Cyclery and really appreciated the expertise in selecting the best bike for his unique situation. Nice people, took extra time when the bike was delivered to ensure it was set up and sized correctly. Fantastic local business! read more

My family and I have been going to Deerfield Cyclery for 30 years. Excellent service, great, knowledgeable staff too! This past winter they drove to our house to pick up our bikes for repairs. I'll continue to support this Deerfield gem of a business. read more

How have I not written a review? Our family is a superfan: it all started when I came in to buy a new bike seat, and Greg consulted with me and I never felt better on my bike after that! Fast forward 2 years, and we have purchased 2 bikes here. They carry the only brands we use: Giant and Cannondale. These bikes last forever--literally. Giant makes a women-specific line: Liv, which my daughter and I both use now. Besides being experts, the below truly sets Deerfield Cyclery apart from the rest: 1. Full bike fit included: this can cost up to $250 elsewhere 2. First-year tune-up included: This can run up to $150 at other shops 3. No questions asked on free adjustments, advice and any extras you may need. 4. FULL back bike workout room with classes--and they will keep your bike there in the winter! 5. Bike clubs! They run a few different rides. 6. Overall: the best service I have experienced from ANY retailer, ever. 7. Excellent pricing below other shops. There really is no equal to Greg and his team. We will be buying our 3rd bike from them soon for my husband. THANK you Greg! read more

Greg is an amazing guy and very knowledgeable about bikes and training. I did all of my winter computraining here and I really saw an amazing improvement. They also serviced one of my bikes and after the service that bike performed flawlessly at a race that weekend. Thank you Deerfield! read more

Deerfield Cyclery - Bikes Near Me - Deerfield, Illinois

Just purchased a bike from here and I have to tell you that Greg was super informative and put me on the best bike for my buck. Amazing customer service and the kind of attentiveness you don't see any industry these days. thanks Deerfield Cyclery. You are highly recommended!!!!!! Cheers read more

Just walked out with my first non-huffy (kid) bike! Wanting to get serious about fitness and enjoying the great outdoors, I trekked over to Deerfield Cyclery to get a REAL bike. The salesperson took the time to make sure I found a good bike that fit my needs. No question was too silly. He made sure the bike fit well and had me take it for a spin. He told me to take all the time I need. He could have suggested pricier bikes and taken more of my money but he was genuinely all about finding the bike that would be perfect for me. They even adjusted my new bike helmet for me. I've passed by this store a lot and always wondered what it looked inside. And now that I had a good reason to shop there I am glad I came by. Thank you again for making bicycle shopping so pleasant and easy! read more

My daughter was ready for a "big girl" bike with 20 inch wheels Unfortunately, most of the frames for 20 in bikes were too big for her. We found one brand that worked at another bike store, but she refused to buy it because it only came in "boy colors." God forbid we get a bike that I could actually pass down to her 2 little brothers. It was a busy Sunday for Deerfield Cyclery, but we were greeted with a very friendly smile from one of their newer sales associates, Henry, within minutes. I explained we were looking for 20" wheels with a smaller frame in girl colors. Henry pointed us in the direction of a bike he thought would work. He lowered the seat so far down that we actually had to remove the light reflector (no chance of her riding this bike at night anyway) and it was the perfect fit. It's blue with pink so I may even get away with painting the pink writing for her little brothers. We added a flower basket and confetti and then she "rode" her new two-wheeler out to the car (before heading to Menchies for a "we found a bike" ice cream celebration) They were so speedy and Henry could not have been more patient with us. I'll be going back for all my future kid and adult bike needs! read more

Deerfield Cyclery - Big girl bike! - Bikes Near Me - Deerfield, Illinois

I've been a loyal customer of Deerfield Cyclery for several years now. A huge part of what makes this place exceptional is Greg, the owner, who truly goes above and beyond for his customers and the community. I highly recommend stopping by and experiencing the exceptional service for yourself. Thanks, Greg, for continually raising the bar and making Deerfield Cyclery the best in town! read more

Im so glad to have gone into this shop! We are so lucky to have them in our community. It has such a friendly and knowledgeable staff. Not pretentious at all like a lot of shops can be. The owner Greg is always around, and is a huge supporter of the community. read more

In 2016 my wife bought me some very expensive Mavik/Cosmic wheels. Earlier in 2020 (during Pandemic) my rear Mavik/Cosmic wheel had a catastrophic failure. I contacted the owner, Greg to see what he or Mavik could do to warranty or guarantee. Add to the fact that at the time (June) Mavik was in bankruptcy/receivership. So, Greg said he would follow up, but keep my expectations very low. By September I had given up any hope of a remedy and I purchased a comparable wheel. To my surprise and delight I got a call from Greg in early November saying that he had kept following up with his Mavik rep and he told me they had found a 'demo' pair of exact replacement wheels that I could have. I was stunned and delighted. Greg's commitment to satisfaction is truly unusual. read more

We needed to buy two bikes. These people were amazing! They were thoroughly knowledgeable and extraordinarily helpful. Before we came to Deerfield Cyclery, we went to a big box store and our experience there left much to be desired. The bottom line... Deerfield Cyclery is the place to go if you are anywhere within driving distance. read more

A very pleasant experience. The person who helped me was super nice. There was definitely no bike fitting as mentioned in other reviews, but they had a bike that I wanted...in the size I wanted (sort of a miracle during this pandemic bike shortage)... and I was in and then out with my new Cannondale pretty quickly. They also include a free tune up at the one year mark. read more

Deerfield Cyclery - New bike! - Bikes Near Me - Deerfield, Illinois

DO NOT COME HERE FOR ANY LEVEL OF BIKE SERVICE. THEY ARE COMPLETELY INCOMPETENT. When I got started with cycling I came to this shop exclusively because they were local. Not knowing what good or even average bike service looks like. On July 10th, 2022 I got in to a bad crash that crushed my Rear Derailleur. I brought the bike in to the guys at Deerfield Cyclery to have it fixed in time for my next event which was July 30th, 2022. I was told I would have the bike back in a weeks time. Well two weeks had past and it was now race week. I called Monday "oh yea we should have it done by the end of the day, we'll call you". No Call. Call again Tuesday "oh our main mechanic isn't in today, so we won't be able to do anything for you" same thing Wednesday. Finally, on Thursday they tell me they're missing a part that wouldn't come in time. Ok, frustrating when we are on week 3 of a 1 week project, but not the end of the world. I called all over and found a shop that had the missing part. I brought the bike to them and within 30minutes of working on it, they discovered cracks in the carbon on both seat stays and chainstays. If DEERFIELD CYCLERY had any level of competence they would've told me on the spot, and I would've had enough time to get a replacement frame prior to my Half iron that I had been training all year for. Fast forward to September 21, I reluctantly bring my new bike to the shop due to the fact that I purchased life long bike fitting from the Owner Gregg. I needed this fit adjustment for my make up half iron on October 2(I told them this). I should point out that Gregg is the sole reason that I remained loyal to the shop. He is a genuine guy and if you're looking for a decent fit for a great deal that is the only reason I would step back into the shop. That being said, I had an appointment scheduled with him for the 26th which was the Monday before the race. He called me to cancel because he decided to leave a day early for his vacation, I had asked to reschedule for any day before he left which he would not do despite him being in the shop all week. Anyway, I needed a hanger adjustment and had a few screws that were deadlocked in my cockpit which made it so I couldn't adjust the aero bars for my fit. They told me on multiple times that they would have to dremel the screws out, but it would be ready to be picked up Friday night. Fast forward to today(Saturday morning) I get a call that they adjusted the hanger, but couldn't get the screws out. They then attempted to charge me for the full service. I protested and they let me leave with my bike. I took it 10min down the road to the Trek store in Highland park and they were able to unscrew it with a ratchet within seconds free of charge. Just another example of DEERFIELD CYCLERY's incompetence when it comes to Servicing bicycles. They have lost what had been a loyal customer who exclusively worked with them. BRING YOUR BIKE AT YOUR OWN RISK. read more

I brought my wife's bike to be built at the store and they did it in a timely manner. I asked if they rode the bike to make sure everything was working. They said they did...however, the brakes were insanely loud. Not sure how a bike mechanic misses this detail. Fast forward after trying to resolve the issue myself. I brought the bike back to get new rims installed, because it turns out that the original rims had a coating of paint which causes brakes to squeak. I again asked if they test rode it to make sure everything is how it should be, they again assured me that they did. My wife leaves the store and the rear tire is rubbing against the frame. Once again, I'm not sure how a bike mechanic misses this. They ended up addressing the issue before we left the store. I ended up asking how this was the case and the mechanic I spoke to said that it has gone through different hands. I'm not sure if I will be back. I can see that the store has a strong score on Yelp, my suggestion is to make sure everything seems right to you before you leave the store. Don't be afraid to ask questions and share your concerns. read more

Greg the owner is the best . Conscientious and professional . Selected an appropriate bike for me . This is the place to go for all levels of biking experience . Thanks Greg ! read more

AVOID DEERFIELD CYCLERY!! They charged me a "discounted price" of $120 to assemble 2 tiny Big Wheel bikes for my 2 and 4 year old grandkids. The bikes weigh about 5-7 lbs each. A friend told me they didn't charge her to assemble a comparable bike but I assumed I wouldn't be charged more than $30 each. I questioned the cost when I picked them up and they essentially said take it or leave it. I should have asked for a quote beforehand but I mistakenly didn't. Lesson be learned. They don't value their customers, are short sighted and will gauge you. This is an awful operation and the worst customer service ever. No wonder retail is dying. read more

Recently, I needed some help with a new bike. There are many bike shops in the area. Having used Deerfield Cyclery before, choosing them was an easy decision. I brought my bike into the shop and Greg, the owner, was extremely helpful, suggesting all of the right things, which tire size would be best, which seat to use and which other equipment would be best for a rider at my skill level. I left my bike at the shop and it was ready for pick up, even earlier than I was quoted. I was also pleasantly surprised at how reasonable the cost was. I will be a regular customer, for all of cycling needs. read more

Big fan!!! ‍ They do great work, the cycling club is wonderful, real good group of people! The bike fit with Greg was spot on and now my rides are more enjoyable. I have been coming here for years for tune ups before the season starts. Love the work they do and I trust them with my bikes. (Litespeed road and my Cervelo p2 tri-bike). read more

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These are the go to guys for bicycles in Deerfield. Whether you need to buy a bike or you'd just like to have a small repair done - they have everything you need. Recently began riding again, in earnest, after a few decades off. They were patient with my questions and well-stocked with answers! My favorite "answer" thus far was a set of panniers that has proven so all around indispensable that I marvel that I lasted so long without them. read more

Deerfield Cyclery - Jan and I are now the happy owners of two Trek bikes! Great features for the kind of riding we plan on doing!! - Bikes Near Me - Deerfield, Illinois

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Just excitedly bought my Cannondale Evo Neo 2 from Deerfield! I wouldn't buy from anyone else-or take anyone's suggestions over theirs! I've known Kathy & Greg for decades (Kathy for 54 YEARS). so my words should be second to none in truth! They not only are a deep root for the Community...but with a Family Bike Store for over 50 years...they represent the indescribable feeling of "our town". Those friends/family not only buy all their bikes from Deerfield Cyclery, and "drop in" all the time to visit...and are active with the many bike clubs they sponsor & are active with...but get the bikes their for the next generation! 'Long may Deerfield Cyclery roll on'! read more

Greg and his crew are Awesome! I am new to Deerfield Cyclery. I have been riding in the North Shore area for years. I lost my previous shop, so I was in search for a new home. Not a pit stop, but one that I can develop a relationship with them for years to come. I feel that possibility with Deerfield Cyclery. The shops is clearly organized and set up in an efficient manner. The staff is friendly and attentive. They are very helpful. One thing I appreciate is that they aren't pushy..as we all have experienced at some point in time from one place or another. I detest that. No vibe of that here. Whew! There is plenty of parking in the back of the store. One thing is that they now offer options of classes indoors. Check it out on their website. It's a nice affordable option for those who prefer riding on a trainer and don't have a gym membership. Can't wait to continue to develop my relationship with them! read more

I had my bicycles tuned up. They couldn't have been nicer. I called them back and they immediately took care of my concern. We also took a bike in to have the seat changed and a few other things done. Greg is beyond helpful. I highly recommend them! And this is from someone who is hard to please. :) read more

Forgot to post my glowing review. Dropped off my commuter bike, sort of a hybrid between a mountain and road bike. Got a full tune up due to a miscommunication with the cashier. The owner didn't even hesitate to offered it up for what was quoted, which I thought was incredibly generous since that was basically giving away a free $100+ tune up. Split the difference with him since he was already backlogged and snuck my job in. Dropped off, quoted, fixed, picked up, rectified price inside of a day and a half. Perfect. I shall return. read more

Best bike shop around, folks. Owner actually CARES. Doesn't try to "upsell" you. Bought a new odometer recently and they installed it for free. Service is great. You can buy stuff from Amazon, but why not help the local business owners? Especially NOW? You'll be glad you did. read more

I'm a former employee of Deerfield Cyclery, and as somebody who spent time in the back I can attest that the owners, Greg and Kathye, are excellent human beings and honest business people. If this shop weren't 25 miles from my house I'd probably be there for the rest of my career. True, there're a little old-fashioned, but honestly that's part of the appeal. DC represents a small-town, know-your-customer business style that seems to be going out of fashion these days, but when you experience it firsthand it's hard to see why. Jose, in the back, knows his stuff, especially mountain bikes. Ryan is really easy to talk to as well. There's a reason this place has been around so long. One of the best shops on the North Shore. read more

Could not be happier with this local bike shop! If you've ever experienced the snob factor at bike shops, you know what I'm talking about. This is the first, AND LAST, bike shop I'll ever go to. Super friendly, knowledgeable, and family-oriented shop with excellent technical skills and customer service for newbies to wannabe-pros. The owner, Greg, is a class act. Make this your bike shop, you won't be disappointed! read more

So I go and drop my bike off on a Thursday, about a week and a half ago. It is really a 10 minute job for someone who knows what they are doing (put new pedals (mine are cracked) and put the chain back on (mine broke). I mentioned that I think one of the gears is bent and the man at the repair stand said they all look fine to him and he'll just put on a new chain. I ask them how soon I can get it, they said Monday. So I call on the following Monday to see what their hours are and if the bike is ready. I tell them I'll pick it up in a week as I won't be able to make their hours. Fast forward to yesterday when I go pick up the bike. I pay and they hand me the bike. I am walking it out of the store when I notice that the pedals are still the same broken ones I came in with and the tires are not filled up. As I am returning the bike so they can do the service that I paid for, I found another issue. They did NOT put a chain on the bike. Thats right folks. I paid them money for a service, called to ensure the bike was ready for me to pick up, and when I pick it up they didn't do anything. Well they say it will take 10 minutes to do it all (as opposed to when I brought it in and they said it will take them 4 days (Thursday afternoon to Monday afternoon). Then the guy said he sees that the chail falls off at the lowest gear and needs to make an adjustment. For this he charges me an extra $10. 10 minutes later he said he cannot do this fix and that he can block that gear. I did not get my $10 back that he charged me to fix the fact that it falls off the gear. Next time I need service I'll have to think long and hard if I want to come here or not. The only reason this gets 2 stars is that I finally have a working bike again and once they did the work it seems like a good job. edit: I spelled some words wrong.... sorry folks read more

Top notch service just delivered to me by Greg and staff. I was gifted 3 handy me down bikes that all need major repairs. Greg quickly helped me determine that only 1 was worth repairing vs the bikes I already own. The best part is that he kept the other bikes and fixes them then donates them to a charity that gives them underprivileged families in the Chicago area. All retail should be like this. Keep your business local and support a truly great merchant and asset to the Deerfield community. read more

Outstanding customer service! Greg the owner, truly cares about his customers and goes above and beyond to make sure you are happy. Since my childhood bike came from Northbrook Schwinn, I had initially stopped there a couple times to look at purchasing a bike, but was solidly extremely dissatisfied with the rigidness, coldness and lack of personalized care. Huge difference when I walked into Deerfield Cyclery. Greg from Deerfield Cyclery took the time to go through my options and I had a comfortable feeling that he cared about getting me the right bicycle and not just trying to make a sale. I absolutely LOVE the Trek bike I purchased from them, along with all the little gadgets. Recently I picked up a cool odometer, side mirror and bags - which they all installed quickly and at no charge. Deerfield Cyclery truly demonstrated to me their outstanding service a month after I purchased my new Trek bike and asked for a special request and rather than the typical response along the lines of "Too bad, so sad, that's how the bike comes" or "that will be an additional charge", Greg the owner said with caring positiveness, "I'll take care of it, no problem". I was stunned and so happy, and to this day I appreciate that favor. I've since been in the store several times, and every time, the service has always been genuinely warm and personal, where they care about doing what's best for you, and not just ringing up sales. Don't think of buying a bike anywhere else if you care about the bike store being there for you in the long-run. Highly recommend Deerfield Cyclery! read more

Great service and a winning environment. Loved their repair service. My bike is riding great after I brought it in. My tires snapped after an incident and they took care of me with quick updates and a wonderful price quote. Thank you! read more

Deerfield Cyclery - Store front - Bikes Near Me - Deerfield, Illinois

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This is where you want to buy your bikes. You don't want to buy your bike from a factory store, or from a large corporate entity with hundreds of stores, and if you're a serious rider, you don't buy them from a big box sporting goods store. Buy bikes from a nice, individually/locally owned bike shop, where the owner grew up around bikes, his Dad owned a bike store, there's a permanent odor of chain lube and tire rubber and they are passionate about their customers. That describes Greg, the owner of Deerfield Cyclery and describes his store and their attitude. Yesterday I purchased a new cyclocross bike from Greg and the experience couldn't have been better - he gives you the fullest attention, his fitting process is fantastic, he gives a fair price and you just flat WANT to do business with him and his store. People like Gregg, and stores like Deerfield Cyclery are harder and harder to come by in our world. Support them, and they support us. Fortunately, the folks at this bike shop give you every reason in the world to buy from them. Thanks Greg! read more

Went to the store on June 21, I wanted to buy a kids bike. I called to check inventory and to make sure they had what I wanted to buy. The gentleman on the phone told me they had 3 girls pink Cannondale for $289. I've asked if they could put on training wheels since my daughter never been on a bike before. The gentleman told me no problem, we can take care of it. I went down to the store to see the bike in person, the bike was perfect! I asked the sale associate if they could put on the training wheels so that my daughter could ride the bike. The sales associate told me that they could not do it because they are busy. He told me that his manager told him not to put them on. I was confused since they do sell them and I also asked them before coming in. The sales associate told me he could ask the manager again to see if he would change his mind. The manager told him that they don't put on training wheels on bike because it would modify the bike. I told the associate that I called and I was told a different story, he says that his manager wanted me to pay before he would even put them on. The manager refused to help us buy a bike. Not a good way to run a business. I would not come back to this store or recommend this bike store. We took our business to the Trek Bicycle Store in Highland Park. The quality of sales associate is not even close. The employees at the Trek store are really nice and friendly. They seem to care about helping anyone out. read more

I took a bike to Deerfield Cyclery this past week and instructed them to replace and re-cable a broken rear derailleur gear shifter. Nothing more. The sales assistant noticed and asked about the front tire that was flat, and I specifically told him NOT to fix it because I would do that myself. Either he or someone else added that to the repair order anyway without contacting me for approval. When I noticed that the flat tire had been fixed I told the assistant when I picked up the bike today that I did not request or authorize that. His response was that it was on the work order, and a lame apology. I'm an avid, highly knowledgeable cyclist who's worked in Sales And Customer Service for over thirty years, AND a former bike shop employee myself, AND I've been buying and selling quality pre-owned bicycles as a hobby for over twenty years. The only reason I didn't attempt the shifter replacement myself is because I currently don't have a repair stand. I HAD become a regular customer of Deerfield Cyclery AND recommended them to my own bike customers, but that ended today. I will no longer literally drive right past three other bike shops in the immediate area to do business with them. read more