Customer oriented service. Completed a tune-up and…read moreadditional needed services. They are customer confidence oriented, and reasonably priced.

Bucephalus came through for us in a pinch. We needed a tire repair and Bucephalus turned it around…read morein an hour. Crisis averted. They were also very pleasant to deal with.

I arrived with a flat tire ten minutes before closing and I expected to leave the bike at the shop…read moreand pick up in a few days. Instead of waiting, I received Immediate tire repair. That quick friendly service was much appreciated!! Thanks!

Amazing staff. We brought a walker in to have tbe breaks fixed. They had the parts and the repair…read more was done within 45 minutes. Top notch customer service. Definitely recommend them.

I will simply never be back here. I went here once and had a terrible experience and can not in…read moregood conscience recommend them to anyone. Others may have had better service, but believe the negative reviews they have received because they are true as well. I went here only out of convenience because I work nearby and the previous shop I went to was in Humboldt park. Rather than going far out of my way, I thought I'd give this place a try out of convenience. But suffice it to say the pretentious roadie vibes are very real here and I should've stuck with my old shop. I went in to get my tubeless tires changed. That was it. It turned into sooo much more. When I first went in, I had already previously purchased tires in the fall and didn't bother getting the service done until spring. The tech laughed at me for not bringing in the correct tires for the bike.... I explained, no they are correct, I am not stupid. He then laughed it off... oh you're right, they are just so freaking dusty I couldn't tell(they had been in my basement since winter) This then turned into inspecting my bike and telling me I was going to need new handle bars all of a sudden? A full inspection because "things weren't working", and then the ancillary fees associated" new bar tape, labor, etc.) I reluctantly agreed, which turned into a 2 month process with my bike. They called me saying I needed new forks but could only get the ones they had picked, they couldn't return it to me without doing that work. The back and forth went on for so long I eventually said let me pay you for the work you have done and give me my bike back. It turns out the only work they had done was disassembling my bike. Take the bearings out of the forks, taking the bar tape off. And giving it back in that condition without the tires being done when that was all I wanted in the first place. Then they charged me 40 bucks for their "work". Do yourself a favor and go somewhere else. After asking around, there are better shops in Evanston. Save yourself the trouble you might encounter from these guys. Thanks but no thanks Pony.

This is a great bike shop. The folks are super helpful an d friendly. Nice selection of…read moreCannondale and other bikes. They tuned up my wife's e-trike that needed some tweaking. I just bought a Quick 3 mens bike. They have an air hose to fill your tires.

I regularly bring my kid's bicycle here. I feel welcome. Robert is always a great one to talk to.read more

I knew I had a flat, but didn't know my tire was shot. The help at Roberts pointed out the tire's…read moreflaws which could quickly contribute to a new flat. I went for the upgrade. The staff will do free checkups on any bike that comes in. My suggestion: Arm yourself with their advice!

Mack's is our go to bike shop - first of all, they are incredibly friendly and helpful. I'm pretty…read moreignorant when it comes to nearly all things bicycles but I do know that my teenagers rely heavily on their bikes in getting around town. #2 - Speedy service! I've been able to roll in (literally) and been serviced nearly right away along with affordable prices. There is an alley behind the dental office that leads to Mack's with two dedicated parking spots. #3 - my teens swear that Mack's carries some of the best, coolest, Tik Tok popular items such as momofuku chili crunch Thanks for taking care of this family's bikes!!

My bike is in great shape now thanks to Mack's!! I called around and everyone had a much longer…read moretimeline. The people that work there are so knowledgeable and treat you with respect. No down talking here!!

The owner, Mike, is really outgoing and super helpful, and I don't feel any buying pressure when…read moreI'm in the store. It's like a used bookstore of sporting equipment, which feels very comfortable. Yesterday I stopped in looking for a free-standing pull-up bar, on a whim that they might have it, and lo and behold they had a Power Tower that was exactly what I needed. Mike was very can-do and cleared out a space for me to try it out, adjusting the height so it would work for me (I'm 6'7", hence the need for a pull-up higher than a door frame bar), and gave me plenty of space and no pressure to try it out. I bought it on the spot. I knew it probably wouldn't fit in my car and was only there for groceries at the Valli's supermarket in the same shopping center, and asked if I could could pick it up tomorrow (today) and Mike worked out when he'd have it disassembled by in time for me, and then offered to drop it off at my place at the end of the day for free (given I live relatively close in South Evanston), which was amazing and I took him up on it. This morning I woke up and couldn't get the idea of doing pull-ups at home out of my head, and stopped by at 10:30 am just after they opened, and Mike was not at all surprised to see me, was very ready to disassemble the item and try to load it into my car, and sure enough my car was too small. He then, unbelievably, offered to drive it over to my place on the spot. I was incredulous that he'd give me that kind of time during the business day. Besides this exceptional customer service experience (I hope I don't get Mike in trouble with customers asking for home delivery! ), they also have great selection and I've gotten a used skateboard there for my daughter and water bottles. When my daughter gets old enough to play sports, I'm sure I'll be back. And as I'm kitting out my home gym setup, this will be my first stop.

Because Evanston Youth Hockey has a relationship with PIAS-Evanston I had to go there to buy a…read morepiece of hockey gear that could not be purchased Anywhere Else. NOTE: I decided some time ago that Anywhere Else are my first, second, third... choices because the owner here at PAIS has *YELLED* at me three times for not pickup up an order that was not really a special order. He's absolutely crazy! He also *YELLED OBSCENITIES" at me for mentioning (as gently as I could) that he didn't cut my son's skates on-center, and "Could we find a way to guarantee a better cut?" But I digress... So I had to buy a piece of branded Evanston hockey gear, and only PIAS-Evanston carried it. All options of buying elsewhere were off the table. So I had no choice but to go into this establishment. I brought my son--thinking surely the owner would not yell at me in front of my son. Luckily the owner wasn't there. So I just introduced my son to the staff--who were tossing around a football (important job, I guess?). Staff Guy #1 said hi and turned to Staff Guy #2 and said "You help him." and then returned to doing nothing. Staff Guy #2 said to my son "There's a pile of those there; help yourself." After about 2-3 minutes of digging through a junky pile my son could not find the item in the size he was looking for, so I asked Guy #2 "Could you please help him?" Guy #2 said: "He should be perfectly capable." and returned to throwing a football to Guy #3. Long story. No help. My son dug and dug and dug amidst the junk and finally found one piece in the right size... no thanks to The PIAS-Evanston Team! So if you are expecting Customer Service here, you will be disappointed. Their excuse: "We're just in high school."

Update Summary: had a problem and had to go back: Chainlinks completely stood by their work and…read moreeven offered a refund. Impressed enough that I will go back again. Story: After my good first experience here, I thought I was going to have to come back and downgrade my review. I got a flat just days after Chainlinks did a repair, stranding me across town and forcing me in to pay for a another repair at the nearest bike store I could walk to. That bike mechanic told me it looked like Chainlinks missed a small piece of wire in the tire. He said it would have been tough to find because of how small, but still, it was probably the same wire that caused 2 tubes in a row to go flat. Crap. So I returned to Chainlinks to talk about it. Different staff working this time and I was concerned I'd get blown off. Instead I got a quick and attentive listen, and the staff immediately put in a call to their manager to authorize a refund (which they offered, I didn't even have to ask for) and they apologized several times. Because of how outstandingly friendly, helpful and the fact that these guys stood by their work, I'm keeping my review 5 stars and I will go back.

Quick service (with appointment) by friendly people at good prices. What more could you want?…read more No cash (but who uses that weird paper money any more?)

Shopping at Erik's was a good experience. The staff was friendly and helpful. The store was clean…read moreand John my salesperson was very helpful, patience and polite. They went through the bike prior to me taking delivery, adjusted the seat and installed my clipless pedals. One of the techs took a few extra minutes to explain some things about the air shock as well. All in all, I left a satisfied customer. I would recommend this business with confidence. Thanks Guys!!

Bought my son a used bike for Christmas and thought it needed some work . Erika checked it out for…read morefree and only recommended minimal work. Very honest guys , appreciate that

We needed to get the tires replaced on my wife's old invacare 1000 wheelchair. Checked with the…read moreshop, who had the tires. Made a repair appointment. Brett, the tech, did a great job on replacing the tires quickly and adjusting the brakes so the wheelchair wouldn't slide, We are very grateful. Thanks!

Small shop filled with all things sports and bikes. IMHO caters to the entry to mid-level riders…read moreand folks whose bikes need some attention and TLC. Super nice staff, Had just the right advice and the perfect high lumen rear light to fit my bike. Quick and easy. Give them a try.