After going to a few different places throughout the years (Thoma, Wing, etc) I finally found what…read moreI was looking for! My first experience at Giovanetti Eyecare impressed me. I came in for an acute eye problem and I could not possibly be happier with how I was treated and the attention to detail on the exam. 1) I was able to be squeezed in the same day due to the fact that I was having an acute issue that day. Dr. Joe stuck around when he was finished just to see me. 2) My eye exam was very thorough. 2 different tests were able to be completed in office to give me peace of mind. Dr. Joe took almost two hours of his time being very sure to rule out any serious issues. This meant a lot to me. 3) The staff was very friendly, professional. Certainly every visit doesn't warrant such an in depth appointment. However any doctor that would spend so long and stay late to me is a testament that they truly care about their patients. I'll be getting my next eye exam here and I would say that at least on the west side of Cincinnati Giovanetti has to be the best around.

My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

Dave of Watanabe Optical is nice, understanding, and incredibly helpful. When I was recently in…read moretown I misplaced a contact and he was extremely helpful in getting me a new pair on the fly.

Dr Michael Sifri was an ophthalmologist in private practice, as was his father who also worked in…read morethe Anderson Ferry location. Both are now deceased. This practice is one of the very few in Cincinnati who are not part of the 80 + doctors at the Cincinnati Eye Institute and whose practice is not owned by a Wall Street Private Equity company. His nephew, Dr. Alex Kuley, joined the practice a few years ago. The small practice treats patients as individuals while being on top of the latest procedures in eye surgery. I am a retired physician. I appreciate their approach and have sent many family members and friends to them. My husband sees them. (He has no eye problems other than needing reading glasses.) My Mother-in-law, who has macular degeneration, also sees them.

I have been (seeing) Dr. Sifri for decades. It's not merely his skill level, but his manner…read more Awesome. He's also a wonderful human being who gives of himself to the poor and unserved. Wish I had other MDs like him.

Look nowhere else for excellent eye care in the greater Cincinnati area! I visited Dr. Noorina…read moreZaidi at the Green Township location, and she was an incredible optometrist. Dr. Zaidi made sure she took her time during my appointment to ask me about my eye health since this was my first visit with her. The entire office atmosphere is wonderful. The staff is extremely friendly and helpful, and they are prompt and respectful of their patients' time and busy schedules. I am a huge fan of this practice and highly recommend it to anyone!

After we made an appt a year ago, they call ON the day of the appt and tell me that the dr we are…read morescheduled with can't take our insurance anymore so they had to reschedule our appt for another month out with the other dr. Walk into our appt today and they tell me that their optical doesn't take our insurance now. That is the only reason I drive 30-40 minutes to them. So we walked out and will find a new dr. Our appt last year, I took my girls out if school and were literally driving to the appt and thru call and say the dr is running 2 hours behind! It seems EVERY SINGLE TIME we've had an appt something went wrong. Last year they messed up my husband's glasses too. Gave him totally different frames then he had picked out. Just ridiculous!

It was a great experience! Dr. Fox was a joy and made sure I was comfortable during the exam. Chris…read morewas so nice and encouraging when helping me pick out my glasses. He listened as I was very indecisive and gave me some tips and good options. I did the 2 for $95 deal and it was actually $95 nothing more or less. Very appreciative for their service!

I've been going to America's Best since they moved to my area several years ago. I did have to go…read moreto the one on Colerain when the Glenway location didn't have an optometrist once a few years ago. Hands down, I heavily prefer the Glenway location. The people there care about you, so you're more than a number. Today, I picked up lens for frames I already had (originally from America's Best). There was a glitch with the type I had. Chris showed it to me and explained how he was going to take care of it. He and Stacey were working on my glasses and when customers came in, they made sure to attend to them right away, while the other worked continuously on my glasses. That's the service I'm talking about. Service you really don't get any more from any store. I want to personally thank, Chris, Stacey, Cameron and the receptionist (I'm so sorry I didn't get her name) for always treating their customers with courtesy, a smile, professionalism and respect. Actually, all their staff has been that way. I only wish I could name them all. The prices are the best around, coupled with the customer service they provide, will always get my business! Thank you! Angela S.

Customer service could drastically improve. 3 people up front. They were too busy chatting with…read moreeach other and talking about a computer issue. Not interested in in those of us waiting. I just needed a glasses adjustment. It would have taken 5 minutes based on my past experiences. When I called ahead, they said it wouldn't take long. I waited over 30 minutes and had to leave. I won't go back to this location again.

Made an appointment for my daughter back in December. they confirmed the appointment and sent a…read morereminder closer to the appointment. when filling out the forms I put on the form that she was two years old and the system still allowed for me to schedule the appointment. when we arrive for the appointment only then were we informed that they don't see children under six years old And turned away. The scheduling system needs to prevent people from scheduling if they don't meet whatever requirements they have be wise I waisted six months waiting for this appointment when I could have gone somewhere else. We were told that someone had to have reached out to us to inform us of this prior to the appointment which didn't happen. I didn't receive an email, text, call or voicemail from them regarding the issue. I will definitely never be coming back even for myself given that they don't even have an actual eye doctor in person and it's all virtual.

Terrible service. No organization. And understaffed. Don't carry all insurance. Definitely don't…read moreplan on going back anytime soon.

Went to new location and everyone was so friendly. Helped me repair my glasses and answered all my…read morequestions! 10/10 recommend!

I would like to give a personal, review on Keawna or Kiana. She always, greets me when I enter the…read morestore. And she, has a pleasant and engaging personality. I truly, appreciated her assistance with helping me to find the right frames to fit my face. I can tend to be very, undecided. However she was more than patient with me! And when I desired to have my lens match my frame which was champagne. I was so thrilled to see how well they turned out. They deliver as promise with pick up times for your glasses. My experience has always, been very positive and satisfying. Which makes this note worth! Thank you, Kiana for the superb job you do for Eyemart express! I look forward, to a long relationship with you! And the whole team you, all really care about what you all do for the public's and their needs. Best, Miss Lynn

Fantastic service. I was greeted promptly and helped very enthusiastically by Connie. She was so…read morefriendly and helpful in picking out lenses and frames. I did not have an eye exam, so can't comment on that part of the business.

Today I had appointments for an eye exam and a refraction and a fitting for glasses. The eye…read moredoctor was professional, thorough and comprehensive in his exam. He also provided great feedback to me as a patient. Tiffani spent an inordinate amount of time with me to try and select a pair of glasses that supported my facial features at a reasonable price. She has a keen eye for what looks good on a persons face but listens intently to the customer's perspective so as to provide the optimal support. Very please with the personnel in this establishment.

My experience has been horrendous when ordering a pair of sunglasses on 2/15/23. I was originally…read moretold it take two weeks. two weeks came and went. I was told there was a problem with my prescription and the lab and my insurance. So I was force to downgraded the pair of sunglasses and once again promised be done in two week. once again two weeks past and they're still blaming it on the lab. So here we stand waiting almost 2 months later no glasses. Yes you guessed it. They're blaming it on the lab. The sad part is I was dealing directly with the manager who promised the order would be expedited. I called yesterday and I was told the manager was in a meeting but would get back to me today. No word from the manager so I called once again get the run around and was told the manager won't be in until Thursday and she is off on Tuesday and Wednesdays. Why was I told she would call me back on Tuesday then. Total incompetence. Very frustrating.