My husband and I both wanted regular prescriptions for near sightedness. We received reader…read moreprescriptions. Called back and they could not give us the RX we wanted. A year later billed us for a missed appointment that they never told us about. I wrote a letter and received no response-the bills came every month. Bad business practice.

I cannot at enough good things about this family-owned and operated practice. The staff is…read moreprofessional. My doctor runs on-time. He is thorough and answered questions I had about recent changes to my vision without making me feel rushed at my last visit. Highly recommend.

Dr Michael Sifri was an ophthalmologist in private practice, as was his father who also worked in…read morethe Anderson Ferry location. Both are now deceased. This practice is one of the very few in Cincinnati who are not part of the 80 + doctors at the Cincinnati Eye Institute and whose practice is not owned by a Wall Street Private Equity company. His nephew, Dr. Alex Kuley, joined the practice a few years ago. The small practice treats patients as individuals while being on top of the latest procedures in eye surgery. I am a retired physician. I appreciate their approach and have sent many family members and friends to them. My husband sees them. (He has no eye problems other than needing reading glasses.) My Mother-in-law, who has macular degeneration, also sees them.

I have been (seeing) Dr. Sifri for decades. It's not merely his skill level, but his manner…read more Awesome. He's also a wonderful human being who gives of himself to the poor and unserved. Wish I had other MDs like him.

Look nowhere else for excellent eye care in the greater Cincinnati area! I visited Dr. Noorina…read moreZaidi at the Green Township location, and she was an incredible optometrist. Dr. Zaidi made sure she took her time during my appointment to ask me about my eye health since this was my first visit with her. The entire office atmosphere is wonderful. The staff is extremely friendly and helpful, and they are prompt and respectful of their patients' time and busy schedules. I am a huge fan of this practice and highly recommend it to anyone!

After we made an appt a year ago, they call ON the day of the appt and tell me that the dr we are…read morescheduled with can't take our insurance anymore so they had to reschedule our appt for another month out with the other dr. Walk into our appt today and they tell me that their optical doesn't take our insurance now. That is the only reason I drive 30-40 minutes to them. So we walked out and will find a new dr. Our appt last year, I took my girls out if school and were literally driving to the appt and thru call and say the dr is running 2 hours behind! It seems EVERY SINGLE TIME we've had an appt something went wrong. Last year they messed up my husband's glasses too. Gave him totally different frames then he had picked out. Just ridiculous!

It was a great experience! Dr. Fox was a joy and made sure I was comfortable during the exam. Chris…read morewas so nice and encouraging when helping me pick out my glasses. He listened as I was very indecisive and gave me some tips and good options. I did the 2 for $95 deal and it was actually $95 nothing more or less. Very appreciative for their service!

I've been going to America's Best since they moved to my area several years ago. I did have to go…read moreto the one on Colerain when the Glenway location didn't have an optometrist once a few years ago. Hands down, I heavily prefer the Glenway location. The people there care about you, so you're more than a number. Today, I picked up lens for frames I already had (originally from America's Best). There was a glitch with the type I had. Chris showed it to me and explained how he was going to take care of it. He and Stacey were working on my glasses and when customers came in, they made sure to attend to them right away, while the other worked continuously on my glasses. That's the service I'm talking about. Service you really don't get any more from any store. I want to personally thank, Chris, Stacey, Cameron and the receptionist (I'm so sorry I didn't get her name) for always treating their customers with courtesy, a smile, professionalism and respect. Actually, all their staff has been that way. I only wish I could name them all. The prices are the best around, coupled with the customer service they provide, will always get my business! Thank you! Angela S.

Customer service could drastically improve. 3 people up front. They were too busy chatting with…read moreeach other and talking about a computer issue. Not interested in in those of us waiting. I just needed a glasses adjustment. It would have taken 5 minutes based on my past experiences. When I called ahead, they said it wouldn't take long. I waited over 30 minutes and had to leave. I won't go back to this location again.

Buyer Beware! Slow service, rude, and horrible customer service at the Westwood location…read more I purchased prescription glasses and sunglasses totaling over $800. Although the glasses were ready in a week, the sunglasses were not ready, so I waited two extra weeks for both to be ready before picking them up. I called a few times about the status of the sunglasses and was rudely told there was "no need to be nervous" and that they could take time. After three weeks, the sunglasses were still not ready, so I decided to pick up the glasses at least and found the "sunglasses" were also there. They were, however, they were incorrectly made as glasses, not sunglasses, and needed to be remade. The glasses produced immediate headaches and made my vision so bad that I could no longer tolerate it; I just wanted my money refunded. So, I returned on the next business to request a full refund. I could hear from the back someone yell "no refunds" and glares from the staff in the hallway. The manager wasn't in that day, or so they said, and provided a number to contact the corporate office, which was the wrong contact when I called. I was given another number and was told I would be contacted in 7 to 14 business days. What? I've been wearing eyeglasses for over four decades, and I can honestly say this is the worst experience by far. So, my advice is to go somewhere else. There are many other eyecare companies that can promptly make glasses correctly, treat their customers with respect and care, and don't deliberately make it challenging to get a refund.

Terrible service. No organization. And understaffed. Don't carry all insurance. Definitely don't…read moreplan on going back anytime soon.

Went to new location and everyone was so friendly. Helped me repair my glasses and answered all my…read morequestions! 10/10 recommend!

I would like to give a personal, review on Keawna or Kiana. She always, greets me when I enter the…read morestore. And she, has a pleasant and engaging personality. I truly, appreciated her assistance with helping me to find the right frames to fit my face. I can tend to be very, undecided. However she was more than patient with me! And when I desired to have my lens match my frame which was champagne. I was so thrilled to see how well they turned out. They deliver as promise with pick up times for your glasses. My experience has always, been very positive and satisfying. Which makes this note worth! Thank you, Kiana for the superb job you do for Eyemart express! I look forward, to a long relationship with you! And the whole team you, all really care about what you all do for the public's and their needs. Best, Miss Lynn

Fantastic service. I was greeted promptly and helped very enthusiastically by Connie. She was so…read morefriendly and helpful in picking out lenses and frames. I did not have an eye exam, so can't comment on that part of the business.

Treated my kids great. Dr. Young was very informative and saved my baby now she can see. I love the…read moreenergy of the employees as well. Very nice place. Will continue to be patients here.

Today I had appointments for an eye exam and a refraction and a fitting for glasses. The eye…read moredoctor was professional, thorough and comprehensive in his exam. He also provided great feedback to me as a patient. Tiffani spent an inordinate amount of time with me to try and select a pair of glasses that supported my facial features at a reasonable price. She has a keen eye for what looks good on a persons face but listens intently to the customer's perspective so as to provide the optimal support. Very please with the personnel in this establishment.

My experience has been horrendous when ordering a pair of sunglasses on 2/15/23. I was originally…read moretold it take two weeks. two weeks came and went. I was told there was a problem with my prescription and the lab and my insurance. So I was force to downgraded the pair of sunglasses and once again promised be done in two week. once again two weeks past and they're still blaming it on the lab. So here we stand waiting almost 2 months later no glasses. Yes you guessed it. They're blaming it on the lab. The sad part is I was dealing directly with the manager who promised the order would be expedited. I called yesterday and I was told the manager was in a meeting but would get back to me today. No word from the manager so I called once again get the run around and was told the manager won't be in until Thursday and she is off on Tuesday and Wednesdays. Why was I told she would call me back on Tuesday then. Total incompetence. Very frustrating.