My glasses were sent to Carl Zeiss for new Base Curve 8 lenses. Zeiss lenses cost more than double…read morewhen compared to other brands. The lenses they installed are less than 8 Base. They bent the mountings and temples to try and conceal this. The expensive frames are now damaged beyond repair. It is not even possible to wear the glasses now, and my vision is distorted from any angle.

Dr Michael Sifri was an ophthalmologist in private practice, as was his father who also worked in…read morethe Anderson Ferry location. Both are now deceased. This practice is one of the very few in Cincinnati who are not part of the 80 + doctors at the Cincinnati Eye Institute and whose practice is not owned by a Wall Street Private Equity company. His nephew, Dr. Alex Kuley, joined the practice a few years ago. The small practice treats patients as individuals while being on top of the latest procedures in eye surgery. I am a retired physician. I appreciate their approach and have sent many family members and friends to them. My husband sees them. (He has no eye problems other than needing reading glasses.) My Mother-in-law, who has macular degeneration, also sees them.

I have been (seeing) Dr. Sifri for decades. It's not merely his skill level, but his manner…read more Awesome. He's also a wonderful human being who gives of himself to the poor and unserved. Wish I had other MDs like him.

I went to see this eye doctor on 4.27.26 for a eye exam and also a refraction exam since I am type…read more2 diabetic. Before going in I called and gave them my VSP-Plus eye insurance information, and they also asked for my medical insurance which I provided to them Cigna. After the exam I was told that my eye glass insurance was very good and I proceeded to pick out new frames. The amount I was told that would be my copay was: 299.20 which I did pay that day. I was told the glasses would be ready in about 2 weeks. I picked up my glasses and was having issues seeing so I reached back out and asked if I could be rechecked to see if something was wrong. On May 13th I received a text message stating I owed $!95.90. I called and spoke to whomever answered and was told that this was for what was not covered under my insurance. I told them I did not understand since I had already paid 299.90 and she stated we don't know until we hear back from your insurance. I was upset I had glasses I could not use and another bill bringing my total to$ 495.10! When I went back in to have the glasses checked and my eyes I asked the person at the desk if I could speak to someone and she looked at it and said I will need to ask my office manager. She returned and said she will reach out to your insurance and let you know. I have the VSP Vision Benefit statement and showed this to both of them. It states Total Billed: 1103.00-Total amount paid: $305.25 and my amount owed: 140.00 total savings 657.75. They did not bill VSP for my eye exam that would have been a 10.00 co pay or the refraction that would have been a 20.00 co pay they sent these to Cigna. I also have a 39.99-dollar fee on the original 299.20 for a one-year warranty that I was not made aware of or have any information on. I have tried to reach out to the Office manager leaving a message last week but no response. I have overpaid by a lot, and they did not bill my insurance correctly and they participate in the VSP.

Do not go here. Nasty staff if you question them...you will need to question them at some point…read more Not client friendly. Staff not knowledgeable, that is why they are nasty...

I love the scan and go. No waiting in line to check out. You can find some good bargains if you…read moreshop right. I love buying in bulk to save money .

I had to deal with T-Mobile this time so it's always a headache getting a phone transferred. The…read morestore itself I did find many good values. But four pair of Hurley shorts for my husband for under $20 each as well as two shirts. I think they were $12 each i'm not sure I'll ever get used to not having bags provided, but I do like their skin as you go service so you don't have to wait in the line. One complaint I do have is the parking lot is a mess and you can never find a place to park no matter what day or what time you go.

I am visiting them today for the first time, I hope that all goes and it did go pretty well!read more

Fast service and good pricing. Eye health is important and everyone in the office was professional.read more

Now apparently the dog nazi is letting dogs in because the last 3 times I've been there are dogs…read moreall around. ‍ I wish they would make up their minds already. I know if I bring my little 18 lb terrier that will be the Sunday they kick dogs out though. Just make a decision and be open about it. I would pay $2 to get her in. She loves walking around. She doesn't bark, jump on others, go to the bathroom, etc. she just loves watching the people. It's a nice event for small well behaved dogs, so why not let her in?

This was the first time I have been back to this show in several years. Used to go here in the…read more2000s with my last trip around 2012 or 2013. Like all shows, this one has seen a definite decline. I arrived early, I highly recommend this to beat the crowds. Parking was easy and straightforward. The staff friendlty and helpful. Variety was decent with a mix of some antiques, collectibles and some junk. If you are looking for furniture or other larger items, skip this show. There is far less furniture now than in years past. Very heavy on glass and china. Thin on unique items. Prices variable but dealers seemed flexible.

It was a great experience! Dr. Fox was a joy and made sure I was comfortable during the exam. Chris…read morewas so nice and encouraging when helping me pick out my glasses. He listened as I was very indecisive and gave me some tips and good options. I did the 2 for $95 deal and it was actually $95 nothing more or less. Very appreciative for their service!

I've been going to America's Best since they moved to my area several years ago. I did have to go…read moreto the one on Colerain when the Glenway location didn't have an optometrist once a few years ago. Hands down, I heavily prefer the Glenway location. The people there care about you, so you're more than a number. Today, I picked up lens for frames I already had (originally from America's Best). There was a glitch with the type I had. Chris showed it to me and explained how he was going to take care of it. He and Stacey were working on my glasses and when customers came in, they made sure to attend to them right away, while the other worked continuously on my glasses. That's the service I'm talking about. Service you really don't get any more from any store. I want to personally thank, Chris, Stacey, Cameron and the receptionist (I'm so sorry I didn't get her name) for always treating their customers with courtesy, a smile, professionalism and respect. Actually, all their staff has been that way. I only wish I could name them all. The prices are the best around, coupled with the customer service they provide, will always get my business! Thank you! Angela S.

Ra'Niece Taylor a tech at this location was very aggressive because of a misunderstanding between…read moremyself and Jessica the nice tech that made a mistake in saying that Michelle was not there. I have everything I do recorded as well as Michelle and Ra'Niece because they had on Rayban recorded frames. So there can be no dispute on what transpired. I apologized ahead of the conversation with Ra'Niece before we spoke because I was frustrated because I knew last year I did not pay for the replacement I had in 2025. She did show me a receipt from 2024 when I did pay the 25$ and I told her thanks but I just wanted transparency and honesty that they have never shown me that the 35$ protection plan I purchased came with a 25$ fee to replace lenses. Once Ra'Niece finally confirmed that to me it was fine until I said that she doesn't have to be so hostile. I don't know if it's because she is going through something in her life but you should not attack a customer with a hostile demeanor especially if I said it's fine and there is no need for hostility when I have calmed down. She should always remain professional. All she had to do is apologize and I wouldn't have to write this review. It was difficult to get the spelling of her name. The main reason she was getting mad was because they said that Michelle wasn't there but she was but on break. That's fine. Just say that. Don't lie about her not being there. Jessica as sweet as she is apologized and I felt safe working with her instead of Ra'Niece. I shouldn't have to feel like I'm about to be punched by a Lenscrafter employee because her mental state isn't well at the moment. Then to make things worse she was aggressive with another customer who walked in and then as I was speaking to Jessica, Ra'Niece tells across the room where she is helping an elderly man with his glasses, "Stop saying my name!" Yeah that was a lot. It's all recorded so I'm not concerned about the management possibly trying to cover their tracks. People protect yourselves when visiting this location. Record at all times because they can try to manipulate the situation. Especially being a black woman. We are always "angry". Just be cautious is all. Hopefully this helps. I don't count on an apology from Michelle either. Now I have to make sure I can safely retrieve my glasses without Ra'Niece Taylor trying to attack me or damage my lenses I paid for. Sucks that I can't come into this establishment comfortably anymore. All would be well if Amanda was in. She is a vibe. Bailey too. Michelle is a hit and miss. When she was sick I understood why she was the way she was but now she should be thankful that the Lord got her through and still does everyday. We should be nice to each other. I'm someone that you can talk to easy that's why I know stuff about some of these women. Ra'Niece only met me once last year and I did not expect that aggression from her. I pray she figures it out and does better. Please don't damage my lenses.

I don't know why everyone has given such low rating to this location. Today was my first time at…read morethis location for both an eye exam and for buying glasses. Everyone was very personable and kind! I'll definitely be returning!

Customer service could drastically improve. 3 people up front. They were too busy chatting with…read moreeach other and talking about a computer issue. Not interested in in those of us waiting. I just needed a glasses adjustment. It would have taken 5 minutes based on my past experiences. When I called ahead, they said it wouldn't take long. I waited over 30 minutes and had to leave. I won't go back to this location again.

Buyer Beware! Slow service, rude, and horrible customer service at the Westwood location…read more I purchased prescription glasses and sunglasses totaling over $800. Although the glasses were ready in a week, the sunglasses were not ready, so I waited two extra weeks for both to be ready before picking them up. I called a few times about the status of the sunglasses and was rudely told there was "no need to be nervous" and that they could take time. After three weeks, the sunglasses were still not ready, so I decided to pick up the glasses at least and found the "sunglasses" were also there. They were, however, they were incorrectly made as glasses, not sunglasses, and needed to be remade. The glasses produced immediate headaches and made my vision so bad that I could no longer tolerate it; I just wanted my money refunded. So, I returned on the next business to request a full refund. I could hear from the back someone yell "no refunds" and glares from the staff in the hallway. The manager wasn't in that day, or so they said, and provided a number to contact the corporate office, which was the wrong contact when I called. I was given another number and was told I would be contacted in 7 to 14 business days. What? I've been wearing eyeglasses for over four decades, and I can honestly say this is the worst experience by far. So, my advice is to go somewhere else. There are many other eyecare companies that can promptly make glasses correctly, treat their customers with respect and care, and don't deliberately make it challenging to get a refund.