Lina is amazing! I'm writing this from the parking garage so I don't forget her name! She is equal parts firm pressure, knuckles, forearm, fingers and relaxation. Love the fresh flowers around. The little refreshments. It's nice without being over the top. The robes are a little small for us big girls, but we're used to it. Nice touch on the instructions sheet and pocket to keep it throughout. The main negative I have is that the rooms aren't totally sound proof. When Lina walked me to the room I could hear the ladies next door talking and laughing for about 5 minutes into my massage. It settled down and then picked back up about 30 min later. And once again before they left the room. I will be back! read more

Mimi is like your fairy massagemother who will usher you to the land of toxin-free bodies. She will jiggle your chakras like they've never been jiggled and wring out your lymph nodes. Drink water my dears because you need to flush out all that junk! This spa may be my new favorite go-to. It's comparable to Burke Williams but the biggest perk here is that you can use the Bay Club facilities before and after your treatment. They say 2 hours before and 2 hours after but I'm not sure if they keep track of how much time you're spending at the gym or what time your service is. Another few key notes: the waiting room is pretty loud from all the gym noise above. Doesn't really set you in the mood. The main locker room is crowded on a Friday night. Also I walked into a couple of bathrooms that had diarrhea splatter. What are you ladies eating up here in these parts... The R Spa locker room is a ton more peaceful. I would recommend this place 5000% to get your body right. Ask for Mimi, she will set you straight. read more

OH BOY....another fantastic session at R Spa! Great to have Angelica greet me at the front desk..she is personable and professional! I had a massage session with DONNA. SOOOO relaxing and thorough. She worked my trouble spots and soothed the tensions. VERY good. She is experienced and knowledgeable. She will adjust the process to suit your needs! Meghan, you have a fabulous team. I WILL DEFINITELY BE BACK! read more

Hailey was a great massage therapist! She had beautiful manipulation of her fingers & her technique was unique but on target to my points of concern. I absolutely adored the girl at the front desk who walked me back to the changing area. She was very personable! I was celebrating my bday so she gave me a complimentary mimosa. The bay club is so wonderful! The complimentary use of the amenities is such a nice perk! I definitely enjoyed my experience and look forward to returning. :) read more

The R Spa is fantastic, the service and quality of the massage is truly professional. One of the best massages I have ever had, highly recommend! read more

Thank you Meghan for taking the time to call me in regards of your promotions. Extra gifts and the Prenatal massage you offered my daughter was so special. The outstanding service that your staff gives us makes us want to keep coming back for more and most of all, it is all connected with allowing us to charge to our room and earn Bon Voy Points which helps us achieve the next level of Elite Status. Christy and Mimi are both exceptional massage therapists. Thank you, thank you, thank you for making Renaissance Hotel our staycation spot. read more

This spa was amazing. I had a massage and body scrub with Mimi. She is incredible. I felt so safe and taken care of during my massage and body scrub. read more

This is about a very disappointing service my wife received recently. I booked a massage and foot reflexology package for her birthday and paid $350, expecting a premium spa experience. Unfortunately, that's not what she received at all. She described the massage as poor quality, and the foot reflexology did not include any actual reflexology--the therapist simply rubbed the tops of her feet. That is not what was advertised or paid for. I also paid extra for a CBD upgrade, which my wife says was completely nonexistent. There was no noticeable product, explanation, or effect. We were charged for something that simply wasn't provided. To make matters worse, the therapist asked my wife for her personal phone number during the appointment to try to sell private massage services directly. That was extremely unprofessional and made her uncomfortable. This was meant to be a special birthday gift, and instead it was a major disappointment. I paid for a premium service and feel we did not receive what was promised. At this point, I'd like to know how you plan to make this right. I'm looking for either a partial or full refund, or a complimentary future service that actually reflects the quality and value we paid for. read more

Massages were terrific. Nice remodel - it's peaceful and well kept up. I will always think the executive shower is missing something can't pinpoint it. It's nothing special for a spa feel. read more

My experience was AMAZING!! Great, soothing atmosphere, the mimosa greeting option was a nice touch. Stephanie was MAGICAL. She gave me an incredible deep tissue massage and is obviously very knowledgeable. I can't recommend her highly enough! Do yourself a favor and book now! read more

The deep tissue massage by Haley was perfect! Definitely worked out the tension in my neck and back. Spa amenities were also very relaxing. The indoor whirlpool could use a wipe down though. read more

I got a quick fix facial ! I'm having a staycation here at the Bay Club I wanted to feel relaxed. Daniella was great!

I have been going to Diane for my facials for years. I HIGHLY recommend her. She is very knowledgeable and does an exceptional job every time I see her. If you're looking for an esthetician who cares, listens, and is excited about providing excellent service , Diane is your girl! read more

I am blown away by pricing for massage /facial / sorry - going elsewhere Haven't been in awhile but just checked out pricing and gagged - last time I was there, the spa area was greatly cutback read more

I went in for the express facial with Diane and wow was she so helpful and informative during my short 25 minute time slot!

Calming and relaxing this is where I go when I am stressed to reset and refresh Spa associates are personable and have great personality and attitude. read more

Love this place. So relaxing, great staff and amenities. I got a relaxing massage from Emily. She was truly wonderful and so healing. I then went to use the sauna and steam room which is all included with the service. Highly recommend !! read more

Had a wonderful facial today with Diane. She is very good and my face hasn't felt this good for such a long time. I would highly recommend her read more

I visited this spa on a whim. Decided to book both a facial and a massage. I was not impressed w the facial service. Even though esthetician was nice, it just wasn't what I hoped for. I will say the deep tissue massage that was booked was perfect. I forgot the name of the masseuse, maybe Mimi was her name. She was fantastic. Perfect pressure, professional and worth every penny I paid. I did tip both 20% . I'd return for the massage. Thankyou. read more

Lovely staff. Both massages were wonderful. Very fair pricing for a major hotel spa. Would definitely do it again.

Was able to communicate with staff on cancelation policy and they were very helpful.

Wonderful spa with the fried list associates. The services are amazing. The facials are so good and the massages are the best I have had. The new spa manager Megan is fantastic. ! read more

Maria is an excellent esthetician. I loved the massages she gave during the facial, how she explains things that are happening and how relaxed I felt during the procedure. The room is lovely, the music relaxing and I will absolutely be back. read more

Marg was great, She was kind, professional and knowledgable. The Fire and Ice facial is one I will be getting again. And again. It's now two days after my facial and my skin is so smooth. I'm in love. Thank you R Spa, Marg and team for a great experience! read more

Another amazing experience at RSpa. So relaxing, friendly staff, and outstanding facial. Can't wait to visit again.

Went in for an 80 minute deep tissue massage. My experience with Gigi was great. She knew exactly where to press to relieve the tension. The spa itself was clean and quiet. read more

Horrible experience. Booked a 90 and only got a 50 because the girl was late and didn't check her appointments. What a disappointment for a 225$ massage booking. When checking out the girl said "sorry, we have just been really busy" Not a person in there. Go somewhere else read more

My husband and I just had a great couples massage there. We were both very relaxed after. I liked how my therapist targeted the areas of concern that I had shared with her. My only complaint is the $30 charge (per person) to be in the couples room. All they do is open a divider between two rooms, it isn't really a special couples room, we weren't side by side and we were spaced pretty far apart for each other. We also werent told upon booking the couples massage that there would be an added charge, so that was a shock when we went to pay. read more

Very clean , amazing massage technicians . Wonderful experience and number one go to. Sauna and steam room available. Highly recommend

I wish I could give more than 5 stars. A truly relaxing experience from start to finish. Emily was excellent and attentive. The hot stones were definitely worth it. I will be visiting R Spa again very soon! read more

Aileen did my HydraFacial and she was great! She's professional, friendly and knowledgeable. I felt amazing after it. Definitely would recommend booking with her! read more

The ladies that work the front desk are always kind and helpful with my appointment bookings here and whatnot. I have had great experiences with all members of their massage staff as well as their estheticians. 1 therapist in particular though, I'd like to mention. Her name is Christine and she is new to the establishment, but I wish she had arrived much sooner. If you are somebody who is hard on your body and need someone to get you performing at your top athletic performance, or working through an injury, this may be the one for you. I am so grateful for her work that I plan to have a standing appointment for 80 minutes every week of 2020. Don't hesitate to book if you're in pain, and are willing to deal with a little more to get yourself right! read more

R Spa at Bay Club Walnut Creek - Outside of the spa where you can purchase food or beverages - Massage Near Me - Walnut Creek, California

I received the 50 min Organic facial. I have never had a facial before so this is a very unbiased opinion and experience. I had Sarah who was a very patient and calm esthetician, I felt very relaxed the entire time. Sarah was very communicative during the process and informed me what she was doing at every stage. This was helpful for someone like me who has never had a facial and didn't know what to expect. The treatment itself was very nice, my face looked and felt clean and refreshed afterwards. read more

I bought the largest package for a "full day" treatment . They made time for me right away same day! I was surprised by the wide variety of options they had too, including teeth whitening and tanning....The locker rooms have everything you need to pamper, complimentary hair dryers, cotton balls, tips, mouthwash, mints, teas, fruit, towels, hairspray, sanitized disposable combs! Idky I am not a member at this gym. The facial was soothing. She did a customized facial based on my skins needs and thoroughly explained everything she was using and doing during the facial! It was so relaxing and I meditated and had the best time ever. They had such a large stock of products to make sure they can accommodate all needs. She was really gentle with the extractor - I barely felt it. And actually the irritated spots on my face were much better looking the next day. I feel like my skin looked brighter and smoother. She was very pleasant and smoky I love that - it's not relaxing to be around unhappy people. The full body scrub. Hailey was very professional and explained everything thoroughly... the lavender salt and it smelled like heaven. It wasn't too rough. The bed with the hydro therapy raining on you sound of water is refreshing. Next Massage! Hailey focused on the areas I mentioned and was very considerate of the areas I said were sore. She was able to apply a lot of pressure where it mattered and less where less was more - which can be hard to find in a misuse- Ive got a lot of massages and most of the time if you say deep tissue - they do the entire body deep and when you say softer the do the whole body soft - that makes no sense- Different areas have different needs. My needs were well met, I was so zenEd out. Omg she did this thing to my neck - No misuse has ever done that and I loved it - it was like slight acupressure or pinching around my throat idk but it hit all the right spots and felt amazing! I'd pay just for that. Also she did a nice move from my shoulders to my neck to work out my tough long chronic stress knots around my shoulders which was phenomenal! Hailey found spots that needed like "micro massage" and spent time on those areas with some finger kneading (that sounds weird lol but it wasn't at all) and did the same on my neck that was wonderful.... She was super knowledgeable about massage therapy and acupressure points. I definitely prefer deeper massages so my favorite parts of the massage were the really deep tissue parts! I feel like giving that massage would be exhausting but she wasn't huffing and puffing or drained by the end of the massage. I would've been exhausted. She was very graceful and poised. They should have a vibrating plate you can use as like the end to your massage. For like lymphatic drainage! One hiccup was they didn't bring my meal into the spa - so I had to leave to get it and the front desk had no idea what to do or how to get it and just told me to go get it myself - like the restaurant would have a clue who I was asking for a free meal? Awkward situation much? - and had I not remembered I wouldn't have even got the meal. They forgot to even ask me to order it and I had to ask the facial lady and she was so amazing she totally got the order done for me/ I was confused how front desk was confused and had no idea how I was supposed to get the food? I feel like I shouldn't have to ask what's going on and neither should the facial lady. Maybe that's a training or management issue. The food was ok the acidic side - it was a veggie wrap and the olive tempanade and hummus was like A LOT it was overpowering and like biting into a ball of mushy unbalanced texture - it just wasn't balanced well, the flavors and food would've been great if they laid them in the wrap evenly and not globs - even portions of ingredients? The salad was fresh, the ingredients quality. The portion was large and I went back into the spa and ate it in peace. They had a magazine I enjoyed while eating there and tea... not gossip magazines. Like vogue and the aficionado etc I wanted to tipa 20% and I was so confused how she explained it - it made no sense and I was like massage high --- and I'm not sure why she did about it because it was added in the total and then she said don't put it in the gratuity line? Idk I hope they got their tip ? . I would give 5 star if it weren't for the front desk confusions - maybe when I go back I'll update it and see if it happens twice oh they also did not honor the yelp coupon. - Idk the front lady may have been new, but whoever trained her.... She had no clue what was going on, she was kind, smiley and pleasant for sure!!! Great attitude!!!! --- so idk and going into the lobby after I got all zen with all that noise pollution was like nail on a chalkboard, I just wanted to eat in peace. They did have a ladies private spa, sauna and steam room which I got to enjoy after or before / next time I will have to bring a suit and make it a full day. read more

Great deep tissue message by Natasha. Hot tub and steam room after was relaxing. Pool time after capped it off

I had a fabulous facial at R Spa with Esthetician, Marg. She provided a relaxing experience while sharing information and options for my skin. My skin felt great after and I left there glowing! read more

At $125 dollars for a 50 minute massage, I experienced one high & but mostly lows. Savannah at check in was super friendly. My massage therapist was wonderful, very professional & definitely highly trained. A big plus. The low was the actual spa area which was dismal at best, very disappointing. Speakers were out in my massage room, trash piled to spilling over trash cans in ladies locker room. Tiny waiting area was awful sporting a few tiny bottles of warm water sitting next to hard candies. Ugh. Locker room was bare basics, with massage came access to pool but not workout area? At booking I was told one thing, then at check-in was told I had only an hour in pool area? What? Nothing posted, could not find anything written anywhere. Overall, if you are looking for a high end massage with all the bells & whistles, you will not find it here, even though prices are along the lines of luxury spas in the area. The very least they could do is to provide an area to sit & wait for your massage that has soft music & chilled water. And really, clean & empty the trash. A real miss. read more

Warning! Ripoff! I have been here a couple times to get a massage because I want to use my lifestyle points before they expire. On 01/24/20 I called around 10am to make an appointment for 1 hr massage. Got an appointment for 4pm. The woman who made the appointment for me mentioned I will need 24 points for 1 hr massage service. Something came up so I called the spa again at 12:45 to cancel my appointment because I was not gonna make it on time. The lady who pick up the phone said I will get charged $25 for the cancellation fee. I let her know I would see if I could reschedule my other appointment and would call back. I wasn't able to cancel my other appointment so I called back 10 minutes later to cancel my massage. This time a different woman answered and told me she would charge me 12 lifestyle points, I let her know that the value for 12 points is close to $50, and the previous woman said they charge $25 for canceling same day or within 24 hours. I told her I would rather just pay the $25 and she could charge my card. I checked my statement a few hours later and saw they charged me $54.50. I called and asked for the manager, they took my info but the manager never called me back. I'm now trying to get the Walnut Creek's general manager's and the regional or district manager's contact information and will see how they chose to handle this. Will follow up here shortly when I have something new to share. read more

A hotel gym not a spa! I give my awful experience at this "spa" a D grade. Summary: I would pay more to receive treatments at a spa because of the extras. I want to be pampered by skilled technicians in a relaxing ambiance with treatments that leave me feeling amazing. R failed at all the above. I struggled to give it even 2 stars, but ultimately the treatments accomplished their intended result. I left with a glowing face, soft skin, but feeling more stressed than when I entered and completely dissatisfied. I wish I could have a full refund for ruining a relaxing spa day, but it was a birthday gift. Facility= huge F! Treatments= C Customer Service= D The Review The good: I was able to get an appt via the phone on the day I wanted- booking within the same week. I went on a weekday hoping it would be less busy. I was told to arrive early, and when I asked I was informed there was free valet parking with spa validation. It would be my 1st visit and I was looking forward to a relaxing day. The bad: I wanted a mani-pedi, but R didn't offer nail service, so I booked those with a new day spa in the same area. My plan was to get my nails done, go to R for a nice lunch with treatments to follow. When I arrived at R the valet was quick. I was all ready in full relaxation mode from the day spa where I had an amazing experience (reviewed separately). I entered the hotel right at lunch time and it was full of gym goers. There was no signage for the spa, and the front desk had a line of customers. No concierge booth in sight despite being a luxury hotel. I walked along the main corridor and found the cafe. I saw a small sports bar next to it, but no restaurant. I waited in line and bought something cold from the counter. After 5 mins of sports center I couldn't wait to find the spa and get back to relaxing. The spa was next to the gym in the hotel gift shop. I checked in and was asked if I wanted robe and slippers. It wasn't implicit, but it felt like an up charge. I was led down a dark hallway to a gym-like locker room that was dated, smelly and un-spa-like. I received hard plastic flip flops that looked used with oily residue and some white substance. I opted to wear my own sandals rather than chasing down a clean pair, even though I think I was charged for them (no receipt offered). The robe was thin without plush and offered no warmth in the cold tiled locker room. The only amenity was a can of cheap hairspray. The ugly: I left the stadium lit locker room out to the dark hallway. I say dark, because the lights were turned off! No ambiance whatsoever. I wandered through ceiling high drapes to find a waiting area. It wasn't a room, it was a larger part of the hallway that they hung curtains on one end and nothing on the other. The lights were off here too, but there was a single dim lamp and some vinyl chairs. A small table held hot water, tea, and a pitcher of ice water next to plastic cups. Then the room began to shake and vibrate from wall to ceiling!! It completely drowned out the elevator music. Have you ever stayed in a hotel hoping to get a good night sleep only to be awoken at 2am to the sound of your neighbors banging it out through the wall? It was that times 10. I sat down on the stiff vinyl with my tea. It was too dark to read the magazines on the table. There was nothing else to look at other than spa goers and staff walking through the hallway. No one greeted me. After 20 mins of buffalo stampeding (I was later told the gym is directly ABOVE THE SPA!) I left to see if something was wrong. I was met in the drapery by my technician. I was told that she had me down for 15 mins later than what I booked (which she was 5 minutes late for judging by the digital clock in the room). And she had me booked for the wrong facial! She was gracious and switched to the facial I wanted. It was fabulous. When I checked that my next treatments where accurate, come to find out their mistake would have cost an extra $30! Plus, now my treatments where ending later than booked, so there was no time to use the steam room or sauna. They offered to refund me the difference for the facial I didn't receive, but nothing for my inconvenience. I knew that I would NEVER come back. I just wanted to get my treatments over with and leave. This was not my 1st sugar scrub, so I can say it was truly awful! The space resembled a hospital morgue. Red light glowed through the glass door to reveal a room with frigid tile floors, bare walls, floor to ceiling cabinets with a sink and a plastic exam-like table with body length shower heads above. She told me to lay face down with my butt covered by a thin hotel towel. There was no music, scented oils, or anything to feel relaxed about while being hosed down and briskly scrubbed under red light. I cut the treatment short. She took 15 mins from my treatment to clean. The massage was good. I left a generous tip, because the techs were decent and shouldn't be punished for horrid facilities! read more

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Got their Brightening Facial and it was amazing! The service was about 50-55 minutes and included a shoulder massage while waiting for the peel to set. The atmosphere is relaxing, the esthetician was really good with explaining what she was doing. She was very knowledgeable with skincare too! The location was easy to find and parking wasn't an issue at all which is big for Walnut Creek. I will definitely be going back. read more