I generally don't visit Quiznos outlets, for one single reason. The menu is great. The food is healthy. Things are clean and well presented. But there is one thing that keeps me away, and that is the 'music' the outlets I've visited force on customers. Listen, music is a very personal thing. Some like this; others like that. You will never find one music genre to suit all customers.
Today I visited the Mount Lehman Road Quiznos outlet in Abbotsford, BC. 3220 Mount Lehman Road. Hadn't been there for ages, but I had a coupon so my daughter and I decided to use it. They were playing RAP. Foul. Pornographic. Angry. Very, very angry music. The RAP 'music' being played totally destroyed the atmosphere.
By the way, the Quiznos restaurant was virtually empty. As a franchise owner (perhaps a gang-banger himself?), are you proud of the fact that customers are being driven out of your stores because of the foul music they are forcing on customers. I say forcing because as customers we have no choice but to endure the stuff.
I had asked the sole attendant at the Quiznos outlet if she could turn off the offensive RAP while we ate there. She was Punjabi and so it took quite a while to get her to understand what we wanted. Finally understanding, she declined, deferring to 'the boss' who liked that particular 'music'. The boss might; we didn't. And from the empty restaurant, I suspect others didn't either.
As a franchise operator, do you not understand that music can make or break the atmosphere in any restaurant? You do understand this, right? Well? Assuming you do, why wouldn't you exercise some measure of control as you do with respect to the other aspects of the operation. Clearly, music played in your outlets - the ONE thing that can destroy the ambiance of a place in nanoseconds - appears to have been missed.
So, if Quiznos continues to play foul, offensive, intrusive, irritating, annoying, mindless 'music' in its outlets, we will continue to avoid the place. Your choice. If I were you I'd run a bit of an experiment. I'd direct my franchisees to either abstain from blasting music at their customers, or play non-vocal music less offensive, less angry, less misogynist, less racist, and less pornographic than RAP. read more