They treat you like family. I took my "new" used car there for a second opinion on a cut in the…read morepaint and some scrapes along the underside of the door. Not only did they do a thorough assessment and give me an estimate, but they also gave the car a once over and gave me their opinion (which I trusted). Needless to say, I bought the car and took it right back to them to get the side door fixed and repainted.You would not be able to tell the difference (and it was a satin pearl white color-not easy to match with all of the shades out there these days!) Tony and his team want to be sure you are a happy and satisfied customer. I definitely am!

Do NOT Trust Bernache Autobody…read more I honestly don't even know where to start with how bad my experience was with Bernache Autobody. It's been almost six months since I took my truck there for repairs after hitting a deer, and I'm still finding issues that they caused. In fact, they've caused more damage to my truck than the deer did! Here's the situation: I hit a deer while driving at 40 mph. The only damage was a dented front bumper and some broken plastic in the grill. I continued driving my truck for weeks after, and then went through my insurance to get it repaired at Bernache. After about three weeks, I finally got my truck back--and it was an absolute disaster. The bumper was crooked, they used zip ties to fasten the wheel wells, the headlight wiring was just hanging underneath the truck, the fog lights were crooked and nonfunctional, and there were missing bolts and nuts throughout the front of the truck. This was not professional work; it looked like a child had put it together. Naturally, I sent the truck back. After another week, I got it back, and the problems only got worse. The headlights were now full of water (they claimed it was because the insurance provided cheap ones) and the daytime running lights were flickering. To top it off, my truck threw an engine code related to the radiator louver--a part they had touched. So, back to the shop it went. ....My truck is relatively new and had been in immaculate condition before the collision. After the third time I got it back, I realized they had replaced several front grill pieces with cheap aftermarket parts, which weren't even damaged in the collision. It felt like they were just trying to cut corners at every turn. Frankly, I feel like they're scamming people. The work they did is subpar at best, and I can't imagine how many other customers have left that shop thinking their vehicles were repaired by professionals, only to find out they were hastily thrown together with zip ties and inferior parts. I would not trust Bernache Autobody with any vehicle. If you care about your car or truck, go somewhere else.

I had been looking for vehicle to replace the Mazda3 that I had at the time. With 3 kids, a small…read morecar was just not cutting it, so I was looking for a used SUV with 3 rows. I came across their listing for a 2009 Acura MDX, and reached out to Brian, the manager at the Bangor location, as I know him from church. I could not have asked for better car buying experience. In working with Brian and Rusty, I was able to take the car for an extended test drive to see how would work for my family. I was also able to take it to my preferred mechanic to get it thoroughly checked over without getting any hassle like you may get from other dealerships. The trade-in value that I was offered was excellent, and the final price I paid for the vehicle was more than fair given the superb condition of the SUV. Throughout the entire process, everyone was open and honest about all aspects of the deal. All in all, I would highly recommend Right Way Auto if looking for a high-quality pre-owned vehicle. Could not be happier!

From my initial inquiries all the way through the sale I dealt with Scott and it was the absolute…read morebest experience I have ever had when purchasing a vehicle (new or used). I was skeptical at first because I live in Augusta and thought I would have to eventually visit the dealership. Boy was I wrong. Once we decided on a vehicle - it was brought to home in Augusta for a test drive and then the finance application was done on-line and all paperwork was delivered with the car once we agreed on the price and delivery date. What an awesome experience! We bought the 2016 Buick Enclave and are overjoyed.

Best prices and customer service is top tier. I went for a tire puncture and they took great care…read moreof me.

Don't bother making an appointment online. They don't honor them. Left us in a bind when on a tight…read moreschedule. However, a call to the Brewer location got us back on track. Let me make this clear: 100% happy with the staff and final end result. Corporate needs to support these guys better. An online appointment request that does nothing? Also, these are MAINE locations and you make your staff change the tires OUTSIDE? What is wrong with you? Winter lasts 9 months here.

The manager Cote squeezed me in when everyone else turned me away because of their busy schedules…read more They are very short staffed and very busy, but I needed my tire repaired and they made it happen. Best customer service I've ever had from any place I've ever taken my vehicle.

I had a 1PM appointment 8/25/2022 to install 4 new tires w/alignment; $1,275. At 1:35PM, my vehicle…read morehad not moved from where I had parked it. I asked for my keys and departed. I was asked if I wanted to re-schedule. I said no. This place really needs to reinvent itself or shut down. This kind of service is unacceptable.

I was told at my regular place of many years that they would meet any prices and would charge me…read moreonly for 3 tires. I researched hard and due to ratings went to VIP (had had a good experience years earlier) who met deal of my old place. I went back to my regular place and they said "well, that was just for certain tires." Additionally, my regular place gave me fluctuating prices on brakes. I went back to Paul at VIP and told him what happened. he offered a fantastic deal. As to my brakes, I will also get them done there for their competitiv prices (that beat my former place). it's here on out VIP for me. They gave a VERY thorough report on shape of tires. My other place always kept me and others waiting for very long times. Here? you sit and can see that your car has been brought right in and if you're interested you can watch them work. ai told me that work in places like this is better than at dealers, I can't remember the reasoning and parts are just as good. I am sorry that I don't remember names of the other service and sales people because they are REALLY a great team. I am sorry; they were very helpful. As to my new tires, I am quite excited feeling prepared winter. Their work? I thought I was driving on a cloud when leaving today. . they have a selection of whatever tires you want. I also found out that for brake work they use a brand and ceramic pads which are superb. My new mechanics! I'll try to get back with names. In the meantime, thank you, my main man, Paul!! Excellent place of business.

Had another vehicle failure Friday around 4 pm when most businesses begin shutting down for the…read moreweekend. I backed part way into a parking slot when the transmission linkage broke. I called VIP Brewer and was told I could tow it there but the earliest it would be looked at would be Monday by one of the specialists. Our favorite specialist 'Wes the Wizard' would be off untiI Tuesday. I rode with the tow to VIP and waited for a ride home. Saturday morning Paul at VIP called to say that Wes was working and repaired the transmission linkage even better than the dealership could've done! No surprises there! What an incredible Wizard and support team! Thanks VIP of Brewer,Maine!

Highly recommend. My Mazda CX-5 needed a new rear bumper. The final bill matched the estimate. The…read moreprojected time for the job was 3 days and my car was ready on time. Not only was the repair perfect, but they also cleaned my car inside and out. Pleasant, efficient staff and a comfortable waiting room. Definitely a 5-star experience.

The Service outstanding, above customer service*****awesome highly recommend these folks fight for…read moreyour claim. Outstanding job clean neat friendly that's why I give them five stars.

Awesome to deal with. Friendly and fast service Only place…read morein the BANGOR area to deal with. Always helpful

Called and made an appointment for tires. Was given an appointment and told they had the tires in…read morestock. Went to the appointment and they only had three tires to fit my vehicle. Was informed after they started the work. Have to go back for fourth tire. Hope they inventory before they start work in the future. Time is money.

I broke down yesterday on 95 South in Maine without notice and found myself in a potentially…read morevulnerable situation. This was a first for me in my 40 foot diesel motorhome. Leonard Heavy Duty Towing was sent out to tow me via my Good Sam Club membership. They arrived promptly with both a tow vehicle and a second truck to follow in order to ensure a safe arrival at our destination. I was surprised at how complex the hookup process was. It became very clear how serious the ramifications would be to the RV if the lengthy procedure was not handled with significant expertise and care. The staff could not have been any more professional or courteous for which I am exceptionally grateful. Luke M.

Great troubleshooting of an electrical issue on our international 4200 RV. Lots of places don't…read morewant to look at an electrical problem, never mind an RV, but these guys quickly found the failed wire supplying the necessary ECM input, and off we went. Let us camp in their driveway overnight. Even had the u-joint strap kit in stock to replace the one the tow driver (different company...) took off and did not return. Great service, fair billing. Would trust them with my trucks anytime.