I purchased my 2020 Subaru just two weeks ago from a different Darling's dealership in the area…read morewith minimal warranty. Last night when I started it, the check engine light came on, and a whole host of other dash lights were quick to follow. Early this morning, I took it to my local garage to get the code scanned, and much to my dismay, it was the dreaded TCV... So around 8:30 this morning, I brought her in to Quirk Subaru to have them take a look and assess it for warranty coverage. As luck would have it, Mat F. let me know that I happened to still be just under the 5y/60k power train warranty at 57,853 miles (can I get an amen...), and the repair was covered in full. Not only did they cover the repair, but my vehicle was also finished and ready to be picked up by 3:30pm. Outstanding turnaround, and I've never experienced a simpler transaction. Thanks again!

Quirk put rear brakes on my Subaru 1.5 years ago at a cost of $600. Those brakes failed after only…read more20,000 miles of use (mostly highway miles on Rte 1). Brakes are supposed to last 30,000-60,000 miles. The front brakes that weren't replaced by Quirk lasted 80,000 miles, which is a good indication of my senior driving style. Quirk and National Subaru essentially said "too bad", the warranty was 1 year. I hope there will be a the class action suit to reimburse consumers for the crappy brakes Quirk and perhaps other Subaru service depts. are using. For this reason, I would not recommend Quirk for brake replacements.

Had my car serviced here and I was very impressed with the service all the way around…read more Warm greeting, concise and detailed discussion with options, away you go. Car was done early and I got the call, went down and picked it up with the same ease as dropping it off. I will repeat!

Excellent service, everyone there is professional, knowledgeable, and helpful. Service is awesome…read more The waiting area is great with coffee and other refreshments. Always a pleasure to do business with them.

I got the car I wanted from a very professional sales Rep (Daren R.) The sales manager, Greg…read moreJohnston is very professional and courteous towards all customers and the low pressure atmosphere suits all customers. Come find your next car here!

Got parts quickly for a much needed repair. Very helpful staff in parts…read more Would have gotten the vehicle repaired by the service dept but there was a four day waiting line. Too bad they closed the dealership in Ellsworth.

ZERO STARS -- $3,519.65 SPENT, FOUR VISITS, SAME PROBLEM Our…read moreVolvo XC60 had an intermittent problem with the doors locking and unlocking. Sometimes they would unlock, sometimes they wouldn't. Sometimes they would lock, and on occasion, they could actually leave you locked inside the vehicle. We took the XC60 to Darling's Volvo, expecting a Volvo dealer to have the expertise to diagnose and repair the problem. What followed were months of expensive repairs with no resolution. January: $200.85 "Diagnostics." We were told the key fobs were the problem. New key fobs: $1,009.28. The problem continued. February: Back to Darling's because the doors still weren't locking and unlocking properly. Appointment made. April: Wiring in the vehicle was repaired, along with work on the driver 's-side door lock and tailgate latch. Required us to rent a car for 4 days.: $2,309.52. The problem continued. (By this point, we had paid Darling's $3,519.65 and still had essentially the same problem we originally brought the vehicle in to have repaired.) August: Back again with the same issues. This time, we were quoted approximately $740 for the tailgate latch and another $1,200 to rewire the vehicle. That was enough. After spending more than $3,500 without resolving the problem, we were now facing another approximately $1,940 in proposed repairs. We had become so frustrated that we were actually considering trading the vehicle. It seemed clear they COULD not or WOULD not fix the issue. Instead, we took the XC60 to our local mechanic. The OEM latch from Volvo- $71 (not 740). Labor to install- 1 HR. Their bill was $189.15. Problem solved. That is perhaps the most frustrating part of the entire experience. After four trips to a Volvo dealership, thousands of dollars in repairs, and proposed additional work, another repair shop resolved the issue for less than $200. I understand that modern automotive electrical problems can be difficult to diagnose. What I cannot understand is repeatedly paying substantial amounts to address the same complaint without resolving it, and then being asked to spend still more money on additional repairs, including rewiring after wiring work had already been performed. We went to a Volvo dealer because we expected specialized knowledge of Volvo vehicles. Based on our experience, that expectation was badly misplaced. Darling's: $3,519.65 -- problem not solved. Kennedy Tire and Automotive: $189.15 -- problem solved. That comparison says more than anything else I could write. I would not return to Darling's Volvo for service, and based on this experience, I cannot recommend their repair department. Nor would I expect to ever use ANY Darling's facility for any reason in the future. I did have a few words for the service manager. They are not fit for print.

Almost 2 months ago, my husband and I were traveling in Maine. We drove to Maine from Southern…read moreIndiana on a last minute adventure. About 100 miles from home in our 2021 Palisade with 85k miles, we realized that we were past due for oil change. We decided to continue but noticed the car was sounding a little rough ( but no dash lights) by the time we got to Maine. We stopped by Quirk Hundai to inquire about an oil change but was told that the first available was the following week. Ray Knott offered to check our oil and was kind enough to top off the oil. We just want to say that we were very appreciate and impressed by the offer. We made it to Acadia and then back home with no issues. We truly appreciate the kindness showed to us. We know that Mr Knott could have left it at "Sorry, we are booked" but we feel that he did go above and beyond and we were able to enjoy the trip and feel better about the car. His courtesy and help were greatly appreciated.

A Confusing Experience at Quirk Hyundai while shopping for an electric vehicle…read more I was ready to make the leap to EV and the Ioniq 5 was my top contender. Upon arrival, at Quirk I was greeted by one member of the sales team (let's call this person Salesperson #1), and we began discussing my needs. Partway through, Salesperson #1 had to assist another customer and handed me off to a second team member. No issue there--we test-drove the car, and I liked it. Later, I reached out to Salesperson #2 to schedule a test drive of a different trim. They were out that day but let me know the sales manager, Dave, would assist. When I arrived, Dave redirected me back to Salesperson #1, who remained helpful and accommodating. However, the EV I had requested to test-drive had no charge, despite my advance notice. I waited while it was charged, and once we were on the road, I was even more convinced the Ioniq 5 was the right vehicle for me. At this point, I had narrowed my options to the Kia EV6 and the Hyundai Ioniq 5. The two models differed in standard features across trim levels. The mid-tier EV6 included key safety features I wanted, while those same features required stepping up to the top trim in the Ioniq 5. I preferred the Hyundai and shared this openly with Salesperson #2, along with the pricing I had from Kia. I wasn't expecting a price match, but I did ask for the best lease numbers possible. What I received was higher than Kia's offer but still acceptable. I also asked if they could match the Kia offer on my current vehicle's trade-in value. After ongoing discussions with Salesperson #2, I let them know I was coming back to town to test-drive both vehicles again and make my final decision that day. Though Salesperson #2 had the day off, they assured me that someone would be ready to assist. When I arrived, I was greeted by Salesperson #3, who explained that the assigned team member was unavailable and they were stepping in. Unfortunately, they didn't know where the fully charged Ioniq 5 Limited was and instead offered a different unit with only 23% charge. I was then asked what it would take to make the purchase that day. I reiterated that I was comparing two vehicles, that the dealership already had my numbers, and that I still needed an answer regarding my trade-in value. After test-driving both the Ioniq 5 and the EV6 again, I was ready to lease the Ioniq 5 Limited at the terms previously provided--if the trade-in offer was competitive. Upon returning, Salesperson #3 presented a lease quote for the SEL trim instead. This was surprising, as I had already explained to Salesperson #2 that the SEL lacked essential safety features, like blind spot cameras, and wasn't a viable option. It was evident that there had been little to no communication among the team. I was left with the impression that my research and preferences weren't being taken seriously. It was frustrating to be told, in effect, that I should settle for a less expensive car I had already ruled out. I certainly wondered if they would have made the same assumptions if my husband was the buyer. In the end, I walked away. I'm now a very happy customer of Darling's Kia, driving an EV6 that I love.

I've been a customer of Darlings for the past 18+ years. Have bought multiple cars from Darlings…read moreduring that time. I started with Jeeps at the Ellsworth branch and in 2017 leased a new Ford Escape Titanium for my wife. We absolutely love this car and its many safety and comfort features. Every time I was purchasing a vehicle through either the Ellsworth or Bangor branch, I've had nothing but excellent service. Whether it was the sales people, the management, or the people out back doing the paperwork, it's has always been a great experience. I've had our major service work done at Darlings as well. At both the Ellsworth and Bangor branches, I've been well taken care of with excellent service in a courteous and timely manner. Thank you to the entire Darlings Team!

Last week a friend and I were in Bangor on vacation and her vintage VW camper van's broke down…read more Truly the last thing you want to happen on vacation. She limped into Darling's and one of the service team took over from there. Connor (I don't have his last name but I will encourage my daughter to name her first child after him!) was fantastic. He led us through every step of what turned out to be very bad news - a ruined transmission - informing us of what the options and costs were. Connor made numerous calls to find a rebuilt or new transmission and calls to my friend's husband to get his input. Unfortunately, none of the options were good. Connor ultimately arranged a rental car for us so that we could enjoy the last few days of our holiday and then he was the point person on getting the van shipped back to Idaho where it 'lives'. We are so thankful for Connor's help in all of this and were so pleased that we had someone who with kindness and understanding and a touch of humor walked us through the whole process. Thanks Connor.

My husband and I live in Fort Kent. Our daughter goes to school at the University of Maine. She…read morecalled me and said her car wouldn't start and she was at Walmart in Bangor. I called the dealership at around 5:30 and got a nice lady who was told service was closed but she would try to help me. About 10 minutes later a gentleman named Darian called me back and said he was a manager. He asked me a few questions and then said he would drive over to her and see if he could get it started for her. He also assured me Quirk would not leave her stranded. He arrived at her work and was able to jumpstart it. She had had left a light on. When people ask me why we drive four hours to buy a car in Bangor it's reasons like this. Thank you Quirk!

Car was brought in for service. Shop didn't recommend safety recall repairs. Shop avoided…read morementioning that the problem was covered by a warranty. Car was sold to another person who learned that the required warranty part was listed on their website for ten times the factory cost to gm. Customer tried to invoke three separate warranties from GM and was refused.

I can not say enough about the service for our Mercedes Sprinter. While on the way to camp at…read moreAcadia on a holiday weekend we had a engine light with a countdown on number of starts. We drove to Bangor early on the Tuesday after the holiday. They said they were busy but could get us in around 10. Once the realized we were waiting with our dog they got us in early and let us and the dog wait in the lobby. They wrapped up a software update a little after 10 and we headed back to Acadia. The staff are very friendly and efficient. I highly recommend them for anyone needing Sprinter service in Bangor.

Service department did not provide, honest, ethical service. Did not make effort to help get my…read morerepairs covered by GM protection plan. Overcharged for services I did agree to. Called manager, Joe Quirk, to discuss and never received a call back.

A headlight went out on our drive up the coast. Jeff was the kindest service professional I have…read moreever met. They have two nice waiting rooms. All the staff said hello & were courteous to us. Jeff showed me the issue with my headlight & told me what to do if it blew again. I wish I could come here for all my service on my Acadia. You are a model service department

My husband and I have purchased several cars over the years, however we have never had a car buying…read moreexperience like we did at Varney. Joe, our car salesman was AMAZING. He was so kind, thoughtful and genuine (and funny!!. Hands down the best car buying experience we've ever had. We'll definitely be back to buy from Joe!

DO NOT LISTEN TO THE OLD REVIEWS: The shop is under new management and staff!!!…read more Michael Napolitano is the reason I have full confidence in this shop. Not only does he really want to help people, his crew is really knowledgeable and are always willing to go the extra mile to make sure the customer gets the best value. The hospitality and service they were able to provide to me is the number one reason I'll be coming here from now on. As long as Michael is there, this place will continue to be the number one choice I recommend to friends and family.

After one pretty poor experience, and one marginal experience, I decided to give VIP another…read moreanother chance. I'm not sure why, but they get one star for being consistent. One tech told me I needed a new engine since my oil was so dirty - apparently he had never seen a diesel engine in a passenger car (diesel oil turns black immediately), another spilled oil all over the underbody splash shield and didn't bother to clean it up, leaving a mess on the driveway. The third strike was refusing to use the manufacturer required oil, because, well who knows.