1. Leonard Heavy Rescue - 24 Hour Heavy Duty Towing

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    Carmel, ME

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    Leonard Heavy Rescue - 24 Hour Heavy Duty Towing

    5.0 (2 reviews)
    Open • Open 24 hours

    Services - Leonard Heavy Rescue - 24 Hour Heavy Duty Towing

    Routine automotive maintenance

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    7 years ago

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    Webb's RV Center--…read more It is very disappointing having to write this review because everyone at The Shop, Inc. has been professional and responsive. Ryan, the service manager of The Shop, Inc., is fantastic. This review has to do with Frankie, the owner of The Shop, Inc.'s inability to accept that he made a mistake diagnosing a vehicle, causing further damage. We bought a 2020 Hyundai Kona at auction with known engine problems. We called The Shop, Inc. because the vehicle had a rattling noise when the motor started. When we drove the vehicle to the shop, we explicitly told Frankie to do whatever it takes to fix the vehicle. Once we brought him the vehicle, he proceeded to diagnose it, saying it needed a timing chain. It did not; it needed a motor. This is where the problem starts with Frankie. We were asked to go to The Shop, Inc. to inspect the vehicle after Frankie claimed the work was done and the bill was due. Upon inspecting the vehicle after the timing chain was installed and being charged over $3,000.00 worth of parts and labor, the vehicle was started to test the motor. Upon starting the vehicle, it was apparent the rattling noise was still occurring. To document this, a phone recording was started to record the noise of the motor. Within four seconds, the vehicle was heard misfiring and then the motor proceeded to blow altogether. When we brought our concern to Frankie, he made a comment saying, "Do you want me to work for free?", and would not budge at all on the bill. We brought him a running vehicle and he left it for us to pick up with a tow truck, along with the existing problem still at hand: the vehicle needs a new motor. It is very disappointing that after sending him other jobs and referring multiple people each week to his shop from our dealership, this is how we are treated. More than likely, Frankie will respond back to this review, and he will say his scan tool had code # P0017. He will say the timing chain was loose and even go as far to say that his work didn't cause the motor to blow. What he will not do is admit that he was explicitly told to put a motor in the vehicle if it needed one. We wasted more than just $3,000.00 in parts and labor; we wasted our time in putting trust in Frankie and The Shop, Inc. by bringing him the vehicle in the first place. Ultimately, Frankie should have dug deeper into the vehicle, more than just reading off his scan tool. Webb's RV Center would have paid a steep diagnostic fee if that's what it would have taken to figure out what was truly wrong with the vehicle, like I told him preemptively. So no, Frankie I do not want you to work for free, as you asked me before. I want you to understand that we put trust in you and your team to fix a vehicle. When the work you completed did not fix the vehicle, and in fact made it 10x worse, you REFUSED to do anything. We paid the bill, and we were respectful to you during all of this. You will never hear from us again and we will never send another customer to you.

    They are nice folks who run the place but doesnt answer in a timely…read morefashion.............................

    Silo 19 Automotive - Reverse of faded 1984 Cadillac Regi Expired 06/30/2009

    Silo 19 Automotive

    (1 review)

    I purchased a 1984 Cadillac from Silo 19, Norman Walker last December 2023. I sent the payment in…read morefull, and sent a friend to go get it as per agreed schedule Norman promised there was a transferable registration in the glove box. No regi was present, no proof of ownership, no bill of sale etc I repeatedly called and texted Norman, and he finally "found" said regi, and told me it was "faded", and weeks went by, no regi is mailed to me So I called Bangor Maine State Police to intervene, and magically, regi shows up. And I asked Norman repeatedly for him to ask car owner to get me a current regi, (Norman is selling on behalf, maybe consignment?), and Norman tells me owner "is like 99 years old". I asked several times for a current, or duplicate regi, and same "he's like 99 etc..." I asked Norman if he could transfer ownership to his name, a simple bill of sale procedure in Maine, costs under $100. But only a Maine resident can transfer, so I couldn't, and Norman seems to stall... So now I've finally got regi in my hand, (months have gone by), it is in fact badly faded, only portions are readable, and my motor vehicle obviously won't accept a 14 year old illegible document, which I presented it to my New York DMV It's now April, I call Norman and after ignoring me for weeks, he finally answers (and asks why I sent Police), and gives me (illegible on faded regi) owners last name I immediately Google Paul Tre......y, and he died October 29 2011. He was 86, not "like 99" So I get it, Norman wanted to sell this Caddy for, I guess, Pauls son, or family, who knows? He never told me any truths, and why would I believe anything after months of lies, ignoring me, and 2 State Police interventions? And to rub salt into my wound, the head gasket blew 30 miles from my home, after a nice 300 mile drive. I wonder if Norman knew anything about this issue? Above are the facts, no exaggerations or personal attacks. If I've erred, I would like to be corrected

    Leonard Heavy Rescue - 24 Hour Heavy Duty Towing - autorepair - Updated October 2026

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