I got the car I wanted from a very professional sales Rep (Daren R.) The sales manager, Greg…read moreJohnston is very professional and courteous towards all customers and the low pressure atmosphere suits all customers. Come find your next car here!

Had my car serviced here and I was very impressed with the service all the way around…read more Warm greeting, concise and detailed discussion with options, away you go. Car was done early and I got the call, went down and picked it up with the same ease as dropping it off. I will repeat!

Excellent service, everyone there is professional, knowledgeable, and helpful. Service is awesome…read more The waiting area is great with coffee and other refreshments. Always a pleasure to do business with them.

I purchased my 2020 Subaru just two weeks ago from a different Darling's dealership in the area…read morewith minimal warranty. Last night when I started it, the check engine light came on, and a whole host of other dash lights were quick to follow. Early this morning, I took it to my local garage to get the code scanned, and much to my dismay, it was the dreaded TCV... So around 8:30 this morning, I brought her in to Quirk Subaru to have them take a look and assess it for warranty coverage. As luck would have it, Mat F. let me know that I happened to still be just under the 5y/60k power train warranty at 57,853 miles (can I get an amen...), and the repair was covered in full. Not only did they cover the repair, but my vehicle was also finished and ready to be picked up by 3:30pm. Outstanding turnaround, and I've never experienced a simpler transaction. Thanks again!

Quirk put rear brakes on my Subaru 1.5 years ago at a cost of $600. Those brakes failed after only…read more20,000 miles of use (mostly highway miles on Rte 1). Brakes are supposed to last 30,000-60,000 miles. The front brakes that weren't replaced by Quirk lasted 80,000 miles, which is a good indication of my senior driving style. Quirk and National Subaru essentially said "too bad", the warranty was 1 year. I hope there will be a the class action suit to reimburse consumers for the crappy brakes Quirk and perhaps other Subaru service depts. are using. For this reason, I would not recommend Quirk for brake replacements.

Got parts quickly for a much needed repair. Very helpful staff in parts…read more Would have gotten the vehicle repaired by the service dept but there was a four day waiting line. Too bad they closed the dealership in Ellsworth.

ZERO STARS -- $3,519.65 SPENT, FOUR VISITS, SAME PROBLEM Our…read moreVolvo XC60 had an intermittent problem with the doors locking and unlocking. Sometimes they would unlock, sometimes they wouldn't. Sometimes they would lock, and on occasion, they could actually leave you locked inside the vehicle. We took the XC60 to Darling's Volvo, expecting a Volvo dealer to have the expertise to diagnose and repair the problem. What followed were months of expensive repairs with no resolution. January: $200.85 "Diagnostics." We were told the key fobs were the problem. New key fobs: $1,009.28. The problem continued. February: Back to Darling's because the doors still weren't locking and unlocking properly. Appointment made. April: Wiring in the vehicle was repaired, along with work on the driver 's-side door lock and tailgate latch. Required us to rent a car for 4 days.: $2,309.52. The problem continued. (By this point, we had paid Darling's $3,519.65 and still had essentially the same problem we originally brought the vehicle in to have repaired.) August: Back again with the same issues. This time, we were quoted approximately $740 for the tailgate latch and another $1,200 to rewire the vehicle. That was enough. After spending more than $3,500 without resolving the problem, we were now facing another approximately $1,940 in proposed repairs. We had become so frustrated that we were actually considering trading the vehicle. It seemed clear they COULD not or WOULD not fix the issue. Instead, we took the XC60 to our local mechanic. The OEM latch from Volvo- $71 (not 740). Labor to install- 1 HR. Their bill was $189.15. Problem solved. That is perhaps the most frustrating part of the entire experience. After four trips to a Volvo dealership, thousands of dollars in repairs, and proposed additional work, another repair shop resolved the issue for less than $200. I understand that modern automotive electrical problems can be difficult to diagnose. What I cannot understand is repeatedly paying substantial amounts to address the same complaint without resolving it, and then being asked to spend still more money on additional repairs, including rewiring after wiring work had already been performed. We went to a Volvo dealer because we expected specialized knowledge of Volvo vehicles. Based on our experience, that expectation was badly misplaced. Darling's: $3,519.65 -- problem not solved. Kennedy Tire and Automotive: $189.15 -- problem solved. That comparison says more than anything else I could write. I would not return to Darling's Volvo for service, and based on this experience, I cannot recommend their repair department. Nor would I expect to ever use ANY Darling's facility for any reason in the future. I did have a few words for the service manager. They are not fit for print.

A headlight went out on our drive up the coast. Jeff was the kindest service professional I have…read moreever met. They have two nice waiting rooms. All the staff said hello & were courteous to us. Jeff showed me the issue with my headlight & told me what to do if it blew again. I wish I could come here for all my service on my Acadia. You are a model service department

My husband and I have purchased several cars over the years, however we have never had a car buying…read moreexperience like we did at Varney. Joe, our car salesman was AMAZING. He was so kind, thoughtful and genuine (and funny!!. Hands down the best car buying experience we've ever had. We'll definitely be back to buy from Joe!

I've been a customer of Darlings for the past 18+ years. Have bought multiple cars from Darlings…read moreduring that time. I started with Jeeps at the Ellsworth branch and in 2017 leased a new Ford Escape Titanium for my wife. We absolutely love this car and its many safety and comfort features. Every time I was purchasing a vehicle through either the Ellsworth or Bangor branch, I've had nothing but excellent service. Whether it was the sales people, the management, or the people out back doing the paperwork, it's has always been a great experience. I've had our major service work done at Darlings as well. At both the Ellsworth and Bangor branches, I've been well taken care of with excellent service in a courteous and timely manner. Thank you to the entire Darlings Team!

Last week a friend and I were in Bangor on vacation and her vintage VW camper van's broke down…read more Truly the last thing you want to happen on vacation. She limped into Darling's and one of the service team took over from there. Connor (I don't have his last name but I will encourage my daughter to name her first child after him!) was fantastic. He led us through every step of what turned out to be very bad news - a ruined transmission - informing us of what the options and costs were. Connor made numerous calls to find a rebuilt or new transmission and calls to my friend's husband to get his input. Unfortunately, none of the options were good. Connor ultimately arranged a rental car for us so that we could enjoy the last few days of our holiday and then he was the point person on getting the van shipped back to Idaho where it 'lives'. We are so thankful for Connor's help in all of this and were so pleased that we had someone who with kindness and understanding and a touch of humor walked us through the whole process. Thanks Connor.

Service department did not provide, honest, ethical service. Did not make effort to help get my…read morerepairs covered by GM protection plan. Overcharged for services I did agree to. Called manager, Joe Quirk, to discuss and never received a call back.

update to my review, the bars for the luggage rack require special tools to install, I am 63 and I…read morebought a car I expected to buy a car with everything on it, not assembly required. I mean whoever heard of such a thing, 34,000 dollars, CASH and they cant put the racks on. I cant unless I have the tools, I paid for the bars but they are useless to me (201 dollars). So I called quirk and told them that I was coming in Tuesday after the holiday, either have a check for me or take me in immediately, this is abuse. The person on the phone said they notify each department, like I believe that after the way I have been treated) would someone who knows what they are doing there and understands how this works from Quirk corporate please contact me. Let's just put this to bed...call me and resolve this once and for all. All I ask is you finish this sale and sell me the car I paid for, not in pieces or give me my money back and I know there are plenty of car dealers in this beautiful state who would love my cash. I want the car I paid for and I dont deserve to sit and waste my time in your waiting room due to you errors. . I spent my Monday afternoon there (8/29/22) because of what you failed to do and now I have to come back again for another thing you failed to do...I will not sit around there again waiting, I paid a lot for this car and all I want is what I paid for, a complete car. PLEASE SOMEONE FROM QUIRK PICK UP YOUR PHONE AND CALL ME. IT WONT BE HARD TO FIGURE OUT WHO I AM. Like I said I am 63, I have bought a lot of cars and I have never seen a thing like this, ever. Pure abuse

My husband and I live in Fort Kent. Our daughter goes to school at the University of Maine. She…read morecalled me and said her car wouldn't start and she was at Walmart in Bangor. I called the dealership at around 5:30 and got a nice lady who was told service was closed but she would try to help me. About 10 minutes later a gentleman named Darian called me back and said he was a manager. He asked me a few questions and then said he would drive over to her and see if he could get it started for her. He also assured me Quirk would not leave her stranded. He arrived at her work and was able to jumpstart it. She had had left a light on. When people ask me why we drive four hours to buy a car in Bangor it's reasons like this. Thank you Quirk!

Car was brought in for service. Shop didn't recommend safety recall repairs. Shop avoided…read morementioning that the problem was covered by a warranty. Car was sold to another person who learned that the required warranty part was listed on their website for ten times the factory cost to gm. Customer tried to invoke three separate warranties from GM and was refused.

Buying our 5th Toyota today. Over the years, we have owned Swedish, American and Japanese cars,…read moresome very pricey with great features. However, we have found that Toyota gives us the best value for the dollar. Downeast Toyota treats us great. Thank you Chuck Jameson for selling us another great car. Bob and Barbara Pentland

I've bought all my trucks over the years from this place. Wouldn't go anywhere else. It's great!…read more Just went to get my truck serviced and they took me early, did the job and while I waited in the nice waiting room I had some coffee and everyone was sooooo sweet! I would recommend this place to anyone. It's the BEST!!!!!!