Sales Rep Hank has no integrity. He said he would call once a particular vehicle was available to sell. I waited a couple of days and called and left a message but heard nothing back. Checked their webpage today and the vehicle is sold. Caveat emptor. read more

I had an extremely disappointing experience while shopping at Hampden Auto Center. My sales person was either extremely unknowledgeable, or equally misleading regarding the features, trim level and overall value of the vehicle I was considering. After conflicting feedback from the auto center and my bank, and I had to perform my own research on the VIN number and the vehicle's optional trim levels and features in order to learn and explain the differences and resulting discrepancy in value of what the vehicle actually was and what they claimed it to be. Under any other circumstance I wouldn't have minded a little research on such a large purchase, but when met with my sales person's obstinance to acknowledge the facts, the experience was far from enjoyable. In addition to his misinformation, the sales person's lack of preparedness and initiative resulted in prolonging an interaction that should have only lasted an evening to the course of three. This meant wasting time taken from work and my personal life. Our interaction was finally ended when our sales person neglected to follow up with me as promised, neglecting to leave as little as a voicemail to keep me informed. I light of the $2000 overstatement of NADA value in the vehicle, I had asked for a reconsideration of our previously agreed price. Upon returning to the lot to ask for an update and a reason why I wasn't contacted, I was told they were unwilling to negotiate the price, that they would be holding onto the vehicle to try to get their asking price and that I wasn't contacted because their phone calls would only go straight to my voice mailbox. It certainly doesn't take much effort to leave a voicemail, and is unnecessary to dismiss a friendly, willing customer from a sale for no good reason. Hampden Auto Center is run and operated by misleading, unknowledgeable and disrespectful people. They will certainly never have my business, and I will urge everyone I know to avoid them at all costs. read more

Unethical Practices.. Junk Car My wife and I purchased a 2004 Audi A4 from Hampden Auto center on April 2015 as a birthday present for our 16 year old daughter. The purchase has been nothing short of a nightmare and major safety concern for my family. My daughter has not been able to enjoy her car for more than two weeks since her mother and I purchased it. My wife and I have already put $2,500 in repair services into a vehicle we were told had no issues whatsoever. In addition to all the issues that have had to be corrected by Rawcliffe's some of which we did not even authorize and were irrelevant to the issues we asked them to look into, Rawcliffe's has told my wife (after paying another $400 to Radcliffe's) that we need new vacuum hoses because they are corroded and because they are located underneath the vehicle's transmission it requires removal of the motor/transmission and will cost an additional $3,800. "My wife told the gentleman at Rawcliffe's that we just purchased the vehicle less than 8 months ago, and he replied.. "Oh no! That's really bad, that's too bad" where did you buy it the vehicle"? My wife replied "from you". Before making this purchase we were told that certified master technicians inspected the vehicle and said it was in excellent condition, The sales associate said they personally knew the previous owner and before trading it in they had the timing belt done and all that was detected was a wheel bearing which was replaced before we purchased the car. We have 3 kids and depend on SAFE and RELIABLE transportation we did not spend $7,000 "full value" of a car listed in excellent condition only to park it the entire time we've owned it, in fact our daughter has less than 10,000 miles since we purchased. The work that needs to be done should have been evident upon their Master Technicians inspection. I've even pleaded with the owner "Jeff Radcliff" and said you have to agree this car is not worth $10,000 dollars, nor would we ever have agreed to buy a car that has placed our daughter's life at risk and essentially become useless shortly after purchase. His response was "that car was good to your daughter", He took zero ownership. This car came with a 30 day warranty, I understand that.. But as a parent and as a customer I think you would agree that this is not right. My daughter did not cause create the significant amount of issues with this car. I respectfully asked that Jeff Radcliff make it right or give us our money back for the vehicle. He refused to take any responsibility. I have piles of receipts from auto mechanics detailing all issues repaired and yet the car is still unable to be driven. We were even asked by a reputable mechanic where we purchased the vehicle, we told them Hampden Auto Center, they were surprised it wasn't from a private party as the vehicle was patched together to get it by for sale. But as I stated earlier, even Hampden Auto's service technician aka Radcliff's was even surprised. Bottom line, we got screwed and if I can share our story and help someone else within our community think before making the same mistake we did then this review has served a good purpose. read more

I would not recommend Hampden Auto Center to anybody looking to buy a car. Last year for my birthday my parents bought me a 2004 Audi A4 from Hampden Auto Center for approximately $7,000 (April 24th, 2015). This car began to fall apart and have serious problems quickly. The car began leaking oil and coolant everywhere it went. It soon began to shake when I was driving it, and excessively when it was idling. As a seventeen year old I was afraid to drive it. Was it going to stall out? Was I going to get stuck in the middle of nowhere? We brought the car back to Hampden Auto Center and asked them what was going on? We just bought this car. Yes it was used, but when we bought it they claimed it was in excellent condition. Within a few days they called and claimed the car was ready. My mom and I went in to pick it up and it was not fixed. The car still shook like crazy, and there was still both oil and coolant stains being left wherever the car was parked. Then it began to stall out when it was idling. My dad called and asked them why this was going on because we just bought the car and just brought it in to be fixed. They told him that the car was "perfect for me" and they would not fix the car for any less than $3800. In September I was making a left hand turn across on-coming traffic, the car would not move. I was stuck with cars coming at me. I was terrified, the car would to move. I pressed the pedal to the floor and it finally got enough power to get me to the parking lot. I called my mom, she came to switch out cars because it was clearly not safe for me to be driving. We took the car in to be fixed by another company because we no longer trusted Hampden Auto Center. $2500 later the stalling, shaking, and both the oil and coolant leaks have stopped. Or at least the leaking stopped going onto the ground. The oil was however still excessively being leaked through the exhaust due to the turbo. This creates a bright blueish-white smoke. We are now told that we have to replace the turbo. The cost for such a project is roughly between $3,500-$7,500 depending on if we buy used or new parts. One of my worst experiences with this was on the way home from a school function. I told my mom who was also attending what was happening and she told me to keep an eye on it on my way home. As I was leaving my "minimum oil light" came on. Which I had never had. I called my mom who was ahead of me on her way home and she told me to pull over and check the oil because if it ran out it could seize the motor. I pulled over the first chance I got and checked my oil. The dipstick was bone dry. I never got a warning light. Just the minimum light. The car continues to go through oil left and right. read more