Called dealership about car listed online. 2006 Subaru Forester for $10,999 reduction from $14,999. Salesman said price was wrong online but before that said there had been a lot of interest in this car.Salesman was not very friendly he said read at bottom not responsible for pricing errors. Accountability is important. Not our fault no one checks pricing online. They lost my business. read more

Helped an elderly friend buy a Forrester here. They couldn't have been more low-key and helpful. Big shout-out to Darraha Johnson, sales consultant, and Darren Zajdel, the finance manager. I live out of state but would buy my next Subaru here! read more

Dishonest business practices. I stopped to get my wife's legacy serviced at 48000 miles. I gave 2 stars because the staff was extremely friendly and waiting area was nice. I was shocked at the 295.58 cost of this oil change and tire rotation. This included a 60.19 charge for an engine air filter that I found on Subaru parts website for 17.20 which I agreed to before I researched how much markup was otherwise I would've just bought online and put in. When I got home I popped the hood and was surprised when I had battery acid running down the side of my battery despite paying for the battery service which would have remedied this, my washer fluid wasn't filled despite being empty not using it on the way home and the grease points on steering arms didn't have marks indicating they hadn't been touched despite paying to lubricate chassis. Also I can't be sure, but I think I saw them using the same dirty engine air filter to sell filters to 3 different people in the waiting area. I'm not letting them touch my car again. Feel as if I paid for services that I didn't receive and profits were put over people indicating a greed based system, but they were nice so I wish them the best! read more

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called for brake job and gave them vin #. Drove an hour to them, waited an hour, then they told us they ordered the wrong pads and couldn't get the right ones for 7 days. wanted to charge us for a loaner car. Wow. Thats good business practice read more

Walking into Stanley Subaru was like walking into a car commercial: friendly staff, comfortable waiting area, Swiss watch efficiency. Here's my story. I hit a pot hole the size of Chris Christie. It tore out both sway bars and cracked the steering rack, though I didn't realize any of that at the time. I knew I had severe steering problems but hoped an alignment would clear it up. It didn't. I took my car to Midas in Ellsworth, ME for new tires and they replaced the sway bars. Midas was great. They gave me an estimate of $2500 - 3k to replace the rack, called me the next morning to tell me they'd actually taken the initiative to find out i could get the rack replaced under warranty wherever i bought the car. Amazing. Thank you Midas. I called Quirk in Bangor where I bought the car and they didn't want to hear it. Nope. Sorry. No applicable warranty in my case. Bad new never surprises me so I booked the repair at Stanley, the closest dealership. Their estimate was much lower than Midas but it was still 2k & change for the rack. They gave me a loaner at $4 a day, kept the car, ordered the parts. Took 4 days to pull it together. When I went back to pick up the car my service advisor Wen (who was spectacular) told me they'd installed the steering rack and fixed two recall issues ALL UNDER WARRANTY. My bill was $28. I will be with Stanley for the life of my car. Why go anywhere else? These are decent people doing the right thing. That's hard to find. read more

Car purchases and service is a dirty, dishonest business and Stanley's is right up there with all of them. In October 2019 I purchased a 2013 Ford Focus SE. I was told the car had been owned by the wife of one of their mechanics and knew the car was in great shape. Before I had signed the papers I was told the vehicle had unaddressed recalls. If they knew the car so well, they knew if had recalls. Too cheap to have those repaired prior to the sale. The first day I drove it to my sister's house. Very, very hard to start it up again. I called Stanley's, told to bring it in to take a look. One thing after another, including Covid, a hospital stay and my disabilities prevented me from getting there until February 2020. I was interrogated about the fact it too me so long to get it in. Eventually they replaced the battery and all was good. Now, seriously, they couldn't be bothered to spend the time and money to pop in a new battery before they put the car up for sale? Lastly and the worse part of the entire purchasing experience was the deceitful way they added unnecessary items onto my purchase price. I was told my payment was going to be right around $170.00. Great! I live on SSDI which isn't much. Imagine my surprise when I was told my payment was going to be $232.00. I was told the extended warranty was the reason for the increase. DO NOT FALL FOR THIS!!!! they added $2728.00 to the purchase price of the car and its useless! One added $1324.00 that was only good for 24 months but I'm still paying for it. The second item was $1404 and can only be used in the event of a total loss. Still paying for that too. These two add ons were NOT required nor contingent upon the credit approval. Yes, I should and will make the next car salesman wait while up I read every word on every page. I hope I can reach at least a few people to help them from falling for this. Its such a sneaky, dishonest way to cheat folks out of extra money. So please beware. Oh but if you're purchasing a new car then you will be treated with respect and attention. read more

We were camping in Acadia and ran our battery down by leaving the key in the ignition (who knew that would be a problem?). We were concerned and wanted to make sure that the battery did not need to be replaced. Stanley took us in as soon as we got there, ran diagnostics on the battery, and reassured us that we were good to go. Did I mention that it was raining, and we had our two dogs with us? They really went above and beyond to ensure that our vacation was not ruined. Thank You!!! read more

Excellent, thoughtful, professional service. 2018 inspection for our used, rather old truck, revealed need for major repair. Great communication about the needed repair, cost, and time, that's remarkable enough. The sense that service folks, all of them, were committed to excellent service and getting it right is the best part. Way to go! read more

Genuinely friendly service, and a low-pressure sales environment. I've bought three new cars here over the years and had them serviced at Stanley at all the recommended intervals. Never a problem. Those slimy, lying car sales guys you may have encountered at other dealerships, or have heard about? Stanley won't hire them, preferring to employ fair, honest people who work hard to make their customers happy. read more

These guys are great! I bought a car from them a few years ago and will always go back. The sales and service were top notch!

I had been looking for a good vehicle and had shopped around for a little bit. Found what I thought was a good deal on-line. Went down and looked at it, was a nice 2014 Jeep with lots of extras, liked it, bought it. First oil change needed a 50 dollar air filter. Fast Forward to 7 moths and it's not riding well at all . Take it into the garage and front struts are gone and needs breaks all the way around. 1700 dollars worth of parts and labor. Talked to David about it and he basically told me I should have bought the extended warranty. I understand you have to put money in a vehicle. I get that and expect to have to put money it, mechanical things break, just didn't expect to pay that much in less than 8 months of owning it nor did I expect the "oh-well" attitude from staff. Won't be back and I'll make sure I share my story as well. read more

I bought a used Ford from Stanley's that had a recall they didn't bother to have repaired. Now the car won't even start so I can take it to a certified Ford Dealer to have the recall addressed. Stanley's won't offer any assistance in getting my car to Bangor. They knew about the recall beforehand and want nothing to do with it. Furthermore I signed a paper the day before I picked the car up saying my payment would be $170. So imagine my surprise and great disappointment when I was told my payment would in fact be $232. I know, I know I should have walked away but I desperately needed a car. Car buying is a dirty, dishonest business and this place proves it. I didn't even want to go there cos I haven't heard good things about Stanley's unless you bought a brand new model. I know I won't recommend them to anyone I know. In fact the car I bought was owned by the wife of one of Stanley's employees so you know darn well they knew about the recall but just wanted to pass the burden onto the buyer. No disregard for the consumer. read more

This is one of those rare dealerships that puts "doing the right thing" ahead of profit. Both their service and sales folks are several cuts above the typical car people. read more

This place is the best, they will bend over backwards for you and help in every possible way to either get you back on the road with your old car or sell you a new car. They really are the best. I highly recommend them to anyone looking for a new car. read more