My first stop for automotive needs. Staff is friendly and can get you the right parts the first…read moretime.

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

There ain't nothing discount about this place or any of their other stores. Walk in feeling good…read moreabout yourself and leave with a wicked ass ache!

Best marine store there is. They ship anywhere in the world. The staff knows what they are doing…read more Highly recommended.

Got a flyer from Shepard/Dodge for 30,000$ preapproved car loan . Went there to look at a 2014 Ford…read moref-150. Did the paperwork , denied ? but they said they could put me in a new Ram pickup , After being there for over 6 hrs , and Beaten down by 3 salesman , asst. GM and the GM himself , I ended up paying way to much !!!!!! I have now almost 15,000$ in negative equity on said new truck , can't trade it in ! and stuck with a astronomical high payment ! My only hope is that the GM assured me " make payments for a year and we will refinance at a much lower rate . Do I believe them ? NO !!!!!!!!!!! we shall see !

The service department at Shepard has always treated my family right. Never pressure, never…read moreunnecessary charges or parts, never vague indications of the problem. They have always come through with honest and forthright feedback and haven't blinked and eye at me "doing the work myself in the driveway" or buying my cars somewhere else. To make things better, their prices are often better than the local "independent" shops and their availability is better, too!

Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

Brought a Buick in this morning for a diagnostic on the exhaust system. Was not informed beforehand…read morethat the diagnostic charge is $190.00 per hour, or $142.50 for our 3/4 hour diagnostic. They absolutely have to inform customers BEFORE commencing any diagnostic review that the cost is this high. We were trying to compare fixing the exhaust system with Copeland's charge of $1100.00. Eastern's quote turned out to be $1924.00 less the $142.50 IF we did the work there! Their response when asked why they did not inform us of their high fee was: we will credit you for the $142.50 diagnostic fee. Had us over a barrel. The problem is we won't be doing the work there as Copeland is clearly cheaper. No business from us in the future. Prices should be posted and/or discussed beforehand. Period.

Five stars for Kariann and crew. We had been advised the tire on our all wheel drive was not…read morerepairable. We we facing replacing all four tires because the old tires and new tire were just different enough in diameter to cause issues with ABS and AWD. In fact, the tire in question was repairable with patch and plug saving us $1200!!! This is an honest shop with great staff. I will be doing all my tire business with them and sending all friends and family here.

Went in for tires and an alignment and got the worst experience of my life! They destroyed my brand…read morenew rims, they torched the set screws out of the rotors, they didn't grease the new lower ball joints they installed! They did order new rims but messed yet another one up and Kerri Ann the manager said "we aren't getting you a new one" worst experience I've ever had at an automotive shop! Don't waste your time or money cause this place just doesn't care and the manager is awful! Stay clear of the Rockport VIP Tires & Service

Ace was a pleasure to work with. This is lengthy, but I feel legitimately worth it. This young man…read morewas very professional and just calm and nice with every interaction be it over the phone, text, or email. In my situation, I was not encountering that from numerous other dealers across New England including PA and NJ, too. Ace is a salesperson no doubt, but having retired after 30 years teaching, I feel I can read people pretty well. Ace is who he is when you deal with him. It is not a show. I live in AZ but raised in Western PA. I wanted a 2023-2025 F250 or 350 7.3 Extended Cab (Super Cab). I did not need all the bells and whistles, but I was looking for the 3:73 rear end and the newer 11.5" 16 bolt differential and some of the extras that delt with payload. That combo seemed to be on the Lariats mostly. The Extended Cab is not popular out west unless it is an XL work truck. The closest options were a couple in Indiana and overpriced. Never having bought a used truck out of state before on top of never buying from a dealer or individual I did not know, I was apprehensive about it. The truck I wanted was pretty specific. So, when calling dealers back east and explaining my situation and wanting to ask numerous questions and for extra info and photos, most were very short with answers and quick to get rid of me. Not Ace. It was on a Friday morning when I called before I went to work. He patiently listened (not a trait many younger than 40 have now-a-days from my experience) to want I wanted and why I was interested in the F250 they had on the lot. He then asked me some very on-point questions. We had a conversation about what I was looking for and not about selling the truck. Ace then read me back the things I asked about and how he would address each one. The one thing he was not sure of (dealing specifically with AZ taxes) he said he would ask the senior staff and research it. He told me about some things he would need from me so I can have them ready if I was going to move forward and help the process. I appreciated that. Within an hour, Ace had sent me several photos of the undercarriage, the bed, and the door tags along with a video, and info on the AZ taxes and the out of state process which was simple. This was all a long shot that I was going to fly to Maine to buy this truck. The next day, Saturday, I was working and so was he. We texted back and forth. I asked for a little lower price to help compensate for my drive home with these gas prices. He politely stood firm knowing that it was already a very good deal. Monday morning, after double checking and considering all things Sunday, I texted and asked for him to call when he can. He called back as soon as they opened. I told him I wanted the truck. I had four more questions, though. He addressed them all including picking me up at the regional airport in two weeks. I was flying back east for my mom's 85th birthday at the end of the month no matter what. He wasn't aware of that. He treated me like a customer that walked in from just down the street from the neighborhood where word of mouth reputation matters. I truly appreciated that. I look forward to meeting Ace when I fly in to pick up my truck. I will drive it down south to see my mom and then cross country back to AZ feeling I did not get taken advantage of and received a very fair deal for a guy that Ace or the dealership will never see again. That is why I thought it was important for me to share this with others.

Lukas, Ace, Tyler, and Seth were great to work with. We got the perfect vehicle to suit our needs…read moreand would highly recommend them!