Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

Brought a Buick in this morning for a diagnostic on the exhaust system. Was not informed beforehand…read morethat the diagnostic charge is $190.00 per hour, or $142.50 for our 3/4 hour diagnostic. They absolutely have to inform customers BEFORE commencing any diagnostic review that the cost is this high. We were trying to compare fixing the exhaust system with Copeland's charge of $1100.00. Eastern's quote turned out to be $1924.00 less the $142.50 IF we did the work there! Their response when asked why they did not inform us of their high fee was: we will credit you for the $142.50 diagnostic fee. Had us over a barrel. The problem is we won't be doing the work there as Copeland is clearly cheaper. No business from us in the future. Prices should be posted and/or discussed beforehand. Period.

Five stars for Kariann and crew. We had been advised the tire on our all wheel drive was not…read morerepairable. We we facing replacing all four tires because the old tires and new tire were just different enough in diameter to cause issues with ABS and AWD. In fact, the tire in question was repairable with patch and plug saving us $1200!!! This is an honest shop with great staff. I will be doing all my tire business with them and sending all friends and family here.

Went in for tires and an alignment and got the worst experience of my life! They destroyed my brand…read morenew rims, they torched the set screws out of the rotors, they didn't grease the new lower ball joints they installed! They did order new rims but messed yet another one up and Kerri Ann the manager said "we aren't getting you a new one" worst experience I've ever had at an automotive shop! Don't waste your time or money cause this place just doesn't care and the manager is awful! Stay clear of the Rockport VIP Tires & Service

Mr. Tire you are a amazing. Your employees are amazing. In a pinch I was having tire troubles they…read moregot me right in to find the problem. Then got it done the following day with new tires all the way around, they called me when it was done and ready for pick up. I can not thank you enough, everyone was so incredibly nice and helpful. Mr Tire gets an A+++ from me.

Everyone at Mr Tire is great to work with and knows so much about tire maintenance and purchase. I…read morehad a bad experience with one popular Rockland tire place, and now I'm so glad I switched to Mr Tire!

Had my car for 2+ weeks then suddenly realized that they couldn't do the work. Idiots also…read moreaccidentally drained the transmission fluid instead of engine oil in my dads car, then proceeded to overfill the engine (because the oil wasn't actually drained), requiring it to be towed to a dealership to have the transmission fluid filled, but the overfilled engine shredded itself and the car was totaled. He won't post this because he feels bad, but 0/10 horrible service would not recommend.

My tire pressure light came on and finding a gas station with a tire pump isn't always a guarantee…read morein these little Maine towns. I happened upon this Discount Tire and I'm so grateful I did. The man behind the counter was incredibly kind. Welcoming, open hearted, and smiling the whole interaction. They didn't charge me for a thing, I tipped the man who pumped all my tires and in less than 10 minutes, I was on my way. Amazing service. I'd absolutely recommend this location to anyone in the area.

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

Stopped in to check on tire prices Not only are they are…read moretheir tires the best price The service was second to none .

We found ourselves stuck on Saturday of Labor Day weekend with a nail in the side wall of our tire…read more- and not sure where to go for help. The techs jumped right in, helped us find a new tire to make sure it was safe to be driving and even did it quickly - which our napless toddler very much appreciated. I'm so happy the team helped us out, and while I hope we don't need to visit again soon, I highly recommend for anyone who needs helpful help in a hurry.

Great service. Very responsive and have a huge inventory. The owner is onsite and very helpful.read more

Traveling with our motorhome. Had a flat tire. Arrived there first thing in the morning, they fit…read moreus in to their busy schedule. Very knowledgeable and friendly staff. Needed a special valve stem, which they were able to get for us and a tire repair. Had us back on the road with safe tires to travel back home to Pennsylvania. We would definitely recommend this business, great work, explained the repair and prices was extremely fair.

I bought tires for my Mini Cooper S for more than ten years, and service and support have always…read morebeen great. Now I have an all-electric BMW 2021 i3S and can only use special Bridgestone tires that have to be special-ordered as they are only used on the 2014 to 2021 i3 series. The only gotcha is one right across all auto service today, and that is the labor shortage for qualified mechanics, so you need to book ahead, and this is most important at the times of the year when you need to swap back and forth to your winter snow tires.

Extremely satisfied with their customer service. They were timely in finishing their work on my…read morevehicle. They also took the time to explain what was not within the parameters of the manufacturers alignment and how they corrected it to put it back within specs. Very pleased with this company and in particular, the employees at this location. So happy we went there.

I was stranded with a vehicle that one other local job could not fit in because he was absolutely…read morecertain I needed extensive work---likely alternator and more. I called VIP who had no openings for a week, but I was leaving the next day for another State. She told me to come in, after a couple of hours, they got me in and, lo and behold, I just needed a battery. They had every opportunity to tell this 70 year old woman that I needed the alternator and whatever else. But, they were honest, kind, courteous, reasonably priced. I cannot say enough good things about these folks.

I went in to get a simple oil change, and got well more than I expected! Excellent customer…read moreservice, friendly advice, all at a great price! I will be using VIP for more than oil changes going forward.