Experienced a serious brake issue when visiting a relative in the area. Very impressed with the…read morelevel of service at Eastern Tire, and Mark in particular. Eastern lived up to the recommendations in every way and the cost of the work was reasonable.

Do NOT bring any hybrid or EV here. Or maybe any car, tbh. I broke down 3 hours from home. All this…read morefluid was leaking out from under the front, and the battery coolant reservoir would not hold any fluid. I had my Chevy Volt towed to them, and without telling me that this was the extent of what they did to evaluate and diagnose the car, they just hooked the car up an OBD reader (which "reads" the codes from a car's computer") and then told me my electric battery was dead and needed to be replaced (which costs at least $6-7k) and charged me $115 for their expert diagnosis. I am by no means a mechanic, just a curious and logical person who didn't understand why they were saying it was the hybrid battery when the hybrid battery is under the middle section of the car, and the coolant fluid was pouring out from underneath the very front of the car. They never told me they didn't do a physical inspection of the vehicle, even though I gave them (via text and phone) plenty of information about how the car was acting, the leaking fluid, and the empty battery coolant reservoir, regardless of me pouring full bottles of fresh coolant into it. They charged me $115 for this "diagnostic" and weeks of extreme stress, since I initially trusted them and believed that my hybrid battery was DEAD. I eventually decided I should double-check their claim before rolling my car off a cliff, and learned from Google that what had likely happened was that a rock or something went through my grille and damaged my battery radiator, so the car wouldn't hold the battery coolant it needs. It would just leak out like a sieve from where the rock punctured it. I called and asked for a refund of the $115 "diagnostic fee," and was told by Mark that he explained all this when he saw me (I literally never met him; my Volt was towed in and towed out without my presence), then he changed his story and said that it was on the paperwork they gave me when I picked up the car (nope, see above), and then changed the story again, saying the paperwork was left in the car (nope, nothing was in the car). I mean, if you don't recall what actually happened, don't just make stuff up. My lord. Then he said he'd tell the owner and someone would get back to me about my request for a refund. Guess who never called... Anyone. To charge $115 to plug in an OBD reader (this takes LESS THAN 5 MINUTES), and meanwhile not read the notes -- if any were even taken during the phone calls I had with the shop telling them all the details of the car's break down -- or read my texts also giving the information that would've made it clear that they should, idk, maybe check the thing where the coolant goes or the thing the coolant runs through... And then after that shakedown, give me a wrong answer, cause me all this grief, and then be defensive about it... Bad service. Bad behavior. Bad communication. Bad business.

VIP has a very helpful and friendly staff. They were even open on a Sunday which was just what I…read moreneed as I was due to leave on a long road trip. They double checked my tires as I thought I had a slow leak.

Five stars for Kariann and crew. We had been advised the tire on our all wheel drive was not…read morerepairable. We we facing replacing all four tires because the old tires and new tire were just different enough in diameter to cause issues with ABS and AWD. In fact, the tire in question was repairable with patch and plug saving us $1200!!! This is an honest shop with great staff. I will be doing all my tire business with them and sending all friends and family here.

This place is run by a couple of brothers,giving it a family feel. Brought a repair there that was…read moreestimated to take 13 hours. It only took them 6 and I was charged for 6 houirs. Dont think any other place would have been this honest. I dont bring my cars anywhere else,they are the best and do great work.

John Shepard is a master mechanic with a heart of gold. I changed mechanics when I realized my…read moremechanic in Rockport was overcharging. With every repair John made sure to notice important things about my car that would impact its future usefulness. He never overcharged and so far, he always solved the problem in one go and on time. I am always happy to take my little blue CRV to John because I know she is treated well and for that I am extremely grateful. John is a very busy mechanic but he makes time and his communication skills are top notch. I am very happy with my mechanic!

From the owner: Comprehensive maintenance and repairs for a full spectrum of contemporary cars and light trucks…read more Mechanical restoration and loving attention for classic sports cars is a specialty because I'm old enough to remember carburetors and wire wheels...

Professional and safe. Great guy. We had a blast during the three hour ride. Was very concerned…read morewith my vehicle fitting on the trailer but it for like a charm. I have a 96;Conversion Van.

My Name is Bryan. Today is January 6th 2016. Me and a friend were up at the Walmart in Thomaston…read more We were driving an older model Ford expedition in Good condition. When we came out. after shopping the Vehicle didnt want to start. The immediate first impressions were that it was a Starter problem. We called Rons Towing on Camden Street in Rockland. I spoke to Linda the Owner and The Manager James. They Came out within 20 minutes were right there in the Walmart Parking lot. They had mobile diagnostic equipment and it was found that the Starter was not operational.. It took them about 5 minutes and they had the large Vehicle loaded on the Flatbed Car Carrier and heading to their Lot. They even provided a Courtesy shuttle ride back to their place. Me and William my friend went over to burger King to have lunch. They already had a Vehicles in both Mechanic Bays. They were efficient enough that we were in Burger king only about 45 minutes. We walked back over and waited in the front desk/lobby desk of the business and chatted with the owner Linda and James. They were very nice and even offered us Pizza. Their head Mechanic Christopher came Right out and showed us the problem. It was the Copper connection coupling clip harness that was Completely corroded. Within minutes they had it fixed and Gave us first rate quick and Honest professional service. The Mechanic Christopher really knows his work and is a quality Mechanic who gets to the root of a Mechanical problem quickly and very efficiently and above all is honest to customers. Overall My friend and I had a very good experience with the customer service of Rons Towing and would highly recommend them to the Rockland and the surrounding areas for quick as well as quality work and friendly service.. When you have a towing need or quality and knowledgeable Mechanic work when you really need it, I would not hesitate to call Rons Towing. Will for sure use them again if the need arises. They also have some decent vehicles for sale that you would want to check out.

Sepp repaired my 2004 Volvo convertible quickly and at a very reasonable price. He is a real find…read more Plus he has a very cute dog.

Craig provides great auto services and is fair in his business. He does what he says and gets it…read moredone on time. I've made Creek Hill my go to service shop as I trust them to get the job done properly and at a fair price.

They are excellent. You can be sure they will do what they say they will do. Fast and…read moreknowledgeable. You can be assured the job will get done at a fair price.

shepards is by far the worst i could have dealt with to buy a used vehicle. on a trial run home to…read moreshow family the oil drained out of the jeep onto the driveway, someone did not tighten the oil filter. they did clean up the oil. i bought it with a cracked windshied( i noticed, salesman did not see) (with new inspection sticker.(they replaced the windshield with oem with my insistance after i purchased. the vehicle was flithy and after three tries to clean it they refused to clean any more. the owners manual was flithy, moldy, and had to be replaced. be sure to refuse to pay the dealer charges, they will take them off or do not buy, stand your ground.

The folks at Shepards are - hands down - the most customer oriented and compassionate in the…read morebusiness! I have purchased two vehicles from them (both well below retail pricing) and they couldn't have made the process any more simple. I would send my mother there - alone - to purchase a vehicle and feel confident that she was in trust worthy hands. Thanks for everything John, Hayden, Neil, and the rest of the Shepard Motors family!!

Prompt courteous service. Clear explanation of repairs. All personel were helpful and made the…read moreexperience very pleasant. Very comfortable the service people were on top of their game

I recently finished my car shopping experience and bought elsewhere, but I worked with a few people…read moreat Shepard during my search. They ended up having a vehicle I was very interested in, but ultimately their prices were just not competitive compared to elsewhere and they said they had very little movement on their prices. When I initially stopped in, Corey showed me their Rav4 inventory and answered some questions for me. He gave me a lot of information, and was generally helpful. Later, I stopped in on a day Corey wasn't in and I worked with David, who was a little more pushy than Corey, but still helpful. Overall, I had a fine experience here but their inventory was fairly low and they seemed motivated to make a sale until it came to actually making a fair deal that matched MSRP.

These guys saved our trip! We're from out of state traveling with our 5thwheel when we blew truck…read moretire on a Friday afternoon. This shop was wonderful in personally getting the tires by Monday morning and giving us the very first appointment so we could be on our way. We're very grateful for the excellent customer service provided by Nick and the rest of the team.

Everyone at Mr Tire is great to work with and knows so much about tire maintenance and purchase. I…read morehad a bad experience with one popular Rockland tire place, and now I'm so glad I switched to Mr Tire!