Ace was a pleasure to work with. This is lengthy, but I feel legitimately worth it. This young man…read morewas very professional and just calm and nice with every interaction be it over the phone, text, or email. In my situation, I was not encountering that from numerous other dealers across New England including PA and NJ, too. Ace is a salesperson no doubt, but having retired after 30 years teaching, I feel I can read people pretty well. Ace is who he is when you deal with him. It is not a show. I live in AZ but raised in Western PA. I wanted a 2023-2025 F250 or 350 7.3 Extended Cab (Super Cab). I did not need all the bells and whistles, but I was looking for the 3:73 rear end and the newer 11.5" 16 bolt differential and some of the extras that delt with payload. That combo seemed to be on the Lariats mostly. The Extended Cab is not popular out west unless it is an XL work truck. The closest options were a couple in Indiana and overpriced. Never having bought a used truck out of state before on top of never buying from a dealer or individual I did not know, I was apprehensive about it. The truck I wanted was pretty specific. So, when calling dealers back east and explaining my situation and wanting to ask numerous questions and for extra info and photos, most were very short with answers and quick to get rid of me. Not Ace. It was on a Friday morning when I called before I went to work. He patiently listened (not a trait many younger than 40 have now-a-days from my experience) to want I wanted and why I was interested in the F250 they had on the lot. He then asked me some very on-point questions. We had a conversation about what I was looking for and not about selling the truck. Ace then read me back the things I asked about and how he would address each one. The one thing he was not sure of (dealing specifically with AZ taxes) he said he would ask the senior staff and research it. He told me about some things he would need from me so I can have them ready if I was going to move forward and help the process. I appreciated that. Within an hour, Ace had sent me several photos of the undercarriage, the bed, and the door tags along with a video, and info on the AZ taxes and the out of state process which was simple. This was all a long shot that I was going to fly to Maine to buy this truck. The next day, Saturday, I was working and so was he. We texted back and forth. I asked for a little lower price to help compensate for my drive home with these gas prices. He politely stood firm knowing that it was already a very good deal. Monday morning, after double checking and considering all things Sunday, I texted and asked for him to call when he can. He called back as soon as they opened. I told him I wanted the truck. I had four more questions, though. He addressed them all including picking me up at the regional airport in two weeks. I was flying back east for my mom's 85th birthday at the end of the month no matter what. He wasn't aware of that. He treated me like a customer that walked in from just down the street from the neighborhood where word of mouth reputation matters. I truly appreciated that. I look forward to meeting Ace when I fly in to pick up my truck. I will drive it down south to see my mom and then cross country back to AZ feeling I did not get taken advantage of and received a very fair deal for a guy that Ace or the dealership will never see again. That is why I thought it was important for me to share this with others.

The new Manager Tyler does not return calls when he knows he sold you a car with a bad…read moretransmission. It was on us to fix the $4,000 to $8,000 problem. Had to eat the loss and trade it. Have the decency to call your customers back and try to resolve the issue. You'll retain repeat loyal customers that way. Not this one.

Called dealership about car listed online. 2006 Subaru Forester for $10,999 reduction from $14,999…read more Salesman said price was wrong online but before that said there had been a lot of interest in this car.Salesman was not very friendly he said read at bottom not responsible for pricing errors. Accountability is important. Not our fault no one checks pricing online. They lost my business.

Helped an elderly friend buy a Forrester here. They couldn't have been more low-key and helpful…read more Big shout-out to Darraha Johnson, sales consultant, and Darren Zajdel, the finance manager. I live out of state but would buy my next Subaru here!

Took my vehicle there ( the nada clean trade in value was 17000 ) . Knowing this information I…read moreapproached them about buying an old used jaguar model they had in stock. I wanted to trade in my much newer and more valuable vehicle ( according to nada and kbb ). Not only did they offer me less than the lowest possible number nada or kbb listed ( on a gorgeous, spotless and perfectly running and inspected vehicle with brand new tires ) but come to find out the car I wanted from them was priced way over fair market value. So this dealer was trying to take the customer on both ends. That is one heck of a low sketchy move. I would never recommend anyone buy from here unless you like being taken. Stay far far away at all cost.

shepards is by far the worst i could have dealt with to buy a used vehicle. on a trial run home to…read moreshow family the oil drained out of the jeep onto the driveway, someone did not tighten the oil filter. they did clean up the oil. i bought it with a cracked windshied( i noticed, salesman did not see) (with new inspection sticker.(they replaced the windshield with oem with my insistance after i purchased. the vehicle was flithy and after three tries to clean it they refused to clean any more. the owners manual was flithy, moldy, and had to be replaced. be sure to refuse to pay the dealer charges, they will take them off or do not buy, stand your ground.

The folks at Shepards are - hands down - the most customer oriented and compassionate in the…read morebusiness! I have purchased two vehicles from them (both well below retail pricing) and they couldn't have made the process any more simple. I would send my mother there - alone - to purchase a vehicle and feel confident that she was in trust worthy hands. Thanks for everything John, Hayden, Neil, and the rest of the Shepard Motors family!!

Cheerful, helpful and got the repair done quickly for a family of vacationers who were stuck…read more Thanks, Norms!!

No pressure just honest advice and lots of inventory. Car was very clean and ready for the road.read more

Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

VIP has a very helpful and friendly staff. They were even open on a Sunday which was just what I…read moreneed as I was due to leave on a long road trip. They double checked my tires as I thought I had a slow leak.

Five stars for Kariann and crew. We had been advised the tire on our all wheel drive was not…read morerepairable. We we facing replacing all four tires because the old tires and new tire were just different enough in diameter to cause issues with ABS and AWD. In fact, the tire in question was repairable with patch and plug saving us $1200!!! This is an honest shop with great staff. I will be doing all my tire business with them and sending all friends and family here.

Stopped in to check on tire prices Not only are they are…read moretheir tires the best price The service was second to none .

Called made an appointment 4 mount and balance and valve stems. Told them had my own tires brand…read morenew. Was told on the phone 35 a pop. Drive 30 min to get there and I'm told it's going to be $50 a pop cuz I didn't buy from them and they are new, Said it was going to cost me $250 for all of it. When I asked why the guy on the phone didn't say that when he had all the same information, the response was sorry. I walked out of there pissed waisting an hour of my time driving back and forth. They couldn't care less one way or the other. I have never had a problem with them before and now I will never go back there again and nether should anyone else. It's a scam as far as Im concerned.

Darlings Chevrolet in Ellsworth Maine is the best !!!!…read moreAlways there when you need them. We always buy our cars/trucks at Darlings and the salesmen are wonderful from beginning to end. We recently leased a 2016 Chevrolet Cruz to use just on the winter...while our 2 trucks are put away until Soring...then we'll put our leased car up until the next winter. The car goes great...exceptional gas mileage. If you're looking for a great, wonderful experience and are searching for a new vehicle. .....go to Darlings Chevrolet in Ellsworth Maine !!!!!!! Kind Regards -John and Angie Barry. :)

We were in the area on vacation when my car broke down. They were absolute lifesavers! They…read moresqueezed us in, loaned us a beautiful suburban, and got us back in our car two days later. I truly don't know how we would have gotten home without them. So thankful for this amazing team! They are seriously the nicest group of people.

They do not care about kids safety!!!!!!!! First let me tell you how awful this place is selling me…read morea car with bolts lose in the front end and letting mr drive off the lot with it like that and when I called to tell them they tell me not to drive it and thers nothing they can do till Monday. Then when they can looked it never offered me a loaner car till after Monday JUST A HEADS UP THEY DO NOT CARE ABOUT KIDS SAFETY AND WHEN CALLED OUT ON IT ITS A BIG JOKE

Darlling's is a JOKE! Matt called to tell me Global was picking up my loan if I put more money…read moredown. I agreed. Not even 2 hours later, Cassie emails me to tell me that they could not get me financing. When I called her out on it, after a LOT of back and forth, apparently that Global was going to charge Darling's with $4,500 "Dealer Fees"? WTF does that even mean? I even offered to pay the extra "Dealer's Fee" as a separate transaction and she replied in my email, "I don't think we can do that". AVOID this place!!!