So this is technically two restaurants in one--Quincy's Lobster Rolls, which used to have a location in Wayne, and Grumpy Guys, which does burger/sliders. All the same company and you can mix-and-match items from each menu.
This place JUST opened and there are some obvious (but typical) growing pains.
The good: the lobster rolls. Man, they're good. I got the Connecticut roll, my partner got the regular roll--first one's warm, second one's cold. Meat was great, roll was good. My partner had a piece of shell in her's, but the menu clearly states that's a possibility and that is a risk with Lobster Rolls. Still wasn't great, but the roll was good enough that it didn't take away from the experience. I liked the fries, she didn't. Staff was still learning the ropes (again, JUST opened), but did a great job all around, I'll share more about that at the end.
The not-so-good: the price for the quantity. Any lobster roll veteran knows they're expensive, but I have to point that out. Still, we agreed next time we'll get the rolls jumbo sized. Other negative, the shell in my partner's roll, obviously. Finally, the menu board and website said "coming soon" for the sliders, but people were ordering them, so we were confused about that. Like I said staff tried hard and overall did good but one kid delivered stuff to wrong table, and the woman taking orders didn't seem to know the menu all that well. That all may not sound great but honestly the location was clean, the employees nice, and the food quality very good, shell notwithstanding (look, MINE was awesome, and the bit of her's I had was too).
This place is going to be great with time, just know what to expect as it is opening.
Here's my story: as good as the place was, the other customers were OBNOXIOUS. Quincy's clearly brought New England with their lobster rolls. The staff dealt with them all well, hence the positive remarks about them. One complained about whether the mac n cheese was homemade, another made custom orders.
The worst of all: an incredibly abrasive guy who was so delusionally entitled, I truly believe he thought that Quincy's, the staff, and everyone else in there existed solely to make his life better. Dude takes the turn around the building like a numbskull, staring at us as if us standing by our car on our way in was inconveniencing him and almost runs over my foot as we were walking in. It was a decent crowd and the line was at the door and as soon as he walks up he abrasively announces "HEY EVERYONE, please shift the line inside so the door can close and we keep the cool air inside." Dude, YOU were the one holding the door open! You could have just gone inside and stood to the side yourself, which oh, is what happened with every normal person who came in after you. This guy felt the need to interrupt people's meals and talk to them about the food, clearly not taking the hint to leave an old couple alone, talk-shouting the whole time (no inside voice on this guy). When he gets to the register, he feels the need to talk through the whole menu, then asks if they have a rewards program, then really abrasively argues with the girl about how he should earn rewards NOW--even though they are for future visits--and tries to argue with her about it to such an extent someone from the back came up to deal with it. The girl handled it like a champ, though. After this idiot tried to game the Quincy's Lobster Rolls rewards system unsuccessfully, he complains about not having room to wait, hovers around everyone impatiently, and awkwardly tries to chat up the girl he clearly felt guilty about harassing, asking her name and being really confused by it, so he asked how to spell it. When the dude finally gets his order (to go), he announces he's leaving and jokes how everyone is probably glad to see him go. Yeah, we were.
Did I write this review and create this business profile just so I could complain about this guy?
Okay, yes. But I'm not taking away a star for that, obviously not the place's fault. Again, they're just opening and clearly are off to a good start. But I share these experiences to show what to possibly expect at this early point in what is hopefully Quincy's long life at this location.
Also? I hope that last guy sees this and makes a conscious effort to change his behavior. You were AWFUL, dude.
Not awful: Quincy's Lobster Rolls! We'll come back. read more