I really, really like Quiktrip. I've been a customer for many years across the nation. This specific location (store #1468), I'm sorry to say, doesn't show consistent behavior / service as the others. TLDR: sarcastic employee, manager who defends that behavior, policy to fill coffee only halfway, corporate doesn't follow-up to retrain.
My long drives prefer Quiktrip because of ease / no-nonsense gas and coffee... not drama.
On one occassion, a female employee (whose name I don't know, white, dark hair, glasses) was sarcastic (I'd never experienced that before at a Quiktrip).
On another occassion, her female manager (whose name I don't know, white, I don't remember hair color) defended her.
The manager of this store adopted a policy of filling coldbrew coffee only about half-way when "no ice" is specified (I can't handle the "freeze out" of all that ice). As a business owner, I can't imagine preferring an unhappy customer because you're saving maybe a dollar on coffee... especially when (as I've been told by a Quiktrip employee) often you're throwing out coldbrew at the end of the day.
I say "half-full" because with three 20oz coldbrew cups from this Quiktrip (see photo) I was able to pour almost all of it into my 32 oz glass growler... so I estimate each 20oz cup was at 11oz to 12oz without ice..
From my experience over a decade or more, other Quiktrips and other coffee shops I've visited don't have this policy. Ice, no ice, you get a full cup anyway. Anything else is (frankly) stingy.
The customer comment line at Quiktrip (800-848-1966) failed - I wanted to work through their official support, rather than leave comments on the web, but unfortunately that didn't work out.
Although the corporate Quiktrip office agreed with me that:
- my experience and the half-way coffee fill was not their policy,
- and the employee's sarcasm was unacceptable,
- and the manager defending the sarcasm was unacceptable
- and corprorate called me back to clarify details
- and corporate confirmed they'd send someone to retrain this location
... apparently the retraining never happened.
2 stars only because filling my gas came without drama (the machines work, at least.) read more