We've been visiting this shop for years and have always had great experiences. Whenever someone…read moreasks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service!

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

Came in 30 minute before closing time to do my oil change. Workers were very welcoming and I will…read moredefinitely come again.

Tires rotated and oil changes within 20mins, service was great. Workers were respectful and nice…read more Highly recommend!

This place has the worst customer service. They are not sympathetic to customer needs and will tell…read moreyou to come at 1:00pm for safety check and when you show up at 12:50pm and you are third in line then try tell you they are already filled for the day. There is no one behind us and this is the third time we've tried to get safety check here. We have been loyal customers for years doing maintenance on our cars. They are not very happy even when I get my oil change, but I've just let it go and tried to understand. This was the final straw. We will not be coming back to this place...so disappointing.

I came here on a Monday for oil change. I waited for 10 minutes and was able to drive in and get…read morethe work done. Customer service is top notch and they were extremely helpful in changing my coolant as well. I did get a small discount too which helped a lot! The value is pretty good! I would recommend this place to anyone in the area.

I came here for an oil change and to diagnose some issues with my car, and I had a really great…read moreexperience. They did a very thorough inspection and took the time to explain what they found. Although the main issue ultimately needed to be handled by the dealer, they went above and beyond by researching exactly what I should ask for and pointing me in the right direction. I also ended up getting a few additional services done, but I never felt pressured at any point--they were honest and transparent throughout the process. I really appreciated their professionalism and helpfulness. Would definitely come back!

A place to go if you have problems with your car! Customer service was impeccable and also have a…read morepersonable

Best place to get tires on Oahu!!! Best prices for tires as well!!! I lost my wheel lock key for my…read moretires and they were able to help me get the old wheel locks off and install the new wheel locks I purchased. Outstanding customer service. This is the only place I will ever go to when I need tire service for all my cars.

My b.f. and I went there to patch his daughters tire. By the time we turned in the tire and paid,…read moretheycwere laoding back into our car. That was the fastest turn around i have ever seen. Not to mention, the picing was a serious DISCOUNT compared tocthe other stores in our area

Outstanding Service - Above and Beyond!…read more This morning (1-24-2026), I took my car into Firestone Aiea location to replace all four tires and was blown away by the level of service. In a time when great customer service is rare, this team went above and beyond. Ashley and her team were incredible, they didn't just install the new tires; they discovered a coolant leak I wasn't aware of under the hood. Ashley took the time to explain the issue clearly and showed me their findings under the hood. She even taught me a bit about what's under my hood so that I know what signs of wear and tears to look for in the future. She went a step further by evaluating my next appointment to take care of the coolant leak, offering me the best package to save me both time and money. It's clear Firestone Aiea mechanics truly care and go the extra mile to check for anything unusual to keep you safe. Front desk staff Ian and Abraham were just as professional and friendly. They provided excellent options and took the time to explain their special discounts and service packages without being pushy. If you are looking for an honest, thorough, and professional auto shop, give Firestone Aiea a chance. They have earned a customer for life!"

Scheduled an appointment online, got an email saying my appointment was confirmed and that I should…read morecall before appointment. Called in advance as directed the lady on the phone was very confused as to why I was calling, said everything was good and as I arrived my appointment was given away because they said they called me and I didn't answer. I never received said phone call and was told my appointment was good when I called. Messy, disorganized, unprofessional.

I would like to thank James of salt lake blvd Goodyear. Top knotch customer service from the time…read moreI took my car in for replacement of a stud that I broke trying to rotate my own tires. James apprised me would take about 3 hours. I took my car in 9 a.m. Walked to McDonalds for breakfast and when I got back 10:30am I saw my car outside. Hmmmm walked in and James told me all was done. Whattt?? I was amazed how fast and the charge was cheaper than what F+STONE quoted me. Fast efficient courteous trustworthy and on point with customer service. Mahalo James. Mahalo Goodyear for hiring a top notch guy aka JAMES! I appreciate you guys!

Made an appointment for a trailer inspection a week out. Arrived to my appointment 841 and was told…read moreit could take a hour and half or sooner. I was surprised to hear my name called at 858 and the inspection was complete. If you own a boat trailer and struggle like me to find an inspection station that you can safely navigate look no further and schedule an appointment with Goodyear l. Park across the street near the sidewalk. Thanks again!

I've used Richard with 808 Mobile Mechanic several times and he has always been fantastic. My…read moredaughter lives in Hawaii, and when something goes wrong with her car it can be stressful trying to help from the mainland. Richard has stepped in multiple times and taken great care of things for us. He is honest, fair with his pricing, and very reliable--which is hard to find these days. Every time we've needed help, he's been responsive, knowledgeable, and straightforward about what actually needs to be fixed. It gives me real peace of mind knowing there's someone trustworthy looking out for my daughter's car. I highly recommend 808 Mobile Mechanic and Richard if you need a dependable mechanic who comes to you.

Immediate response, quick service at an affordable price and what a wonderful mechanic! Very…read moreknowledgeable!