I made an online appointment on Wednesday July 15, 2026 for Saturday July 18, 2026, online for new tires and installation of a set of shocks I bought. I received a message saying my appointment needs to be moved to Saturday July 25,2026. I arrive for my appointment and I am told that they do not have the tires I requested, but can they install customer bought parts per policy. I understood why they wouldn't install the shocks, but not having the tires, is completely unacceptable. There was absolutely no communication leading up to my appointment that they wouldn't not install my shocks. There was absolutely no communication that they wouldn't have my tires I wanted. Instead of just giving a set of tires that they had in stock for the price of the original tires, the clerk looked at only what "deals" they had available, and didn't even have those tires in stock. I would have to come back on Monday (a day I am unable to make due to my schedule). And I needed tires immediately due to the amount of tread I had on them. As I stood there just in disbelief at the situation before me, the clerk said that was all he could do. I shared that had there been communication prior I would have just went somewhere else, he responded "that's Firestone for you". He did not really try to make the situation right. He was completely ok with having a potential customer leave. He just ended with "sorry that's all that I can do, good luck". read more

Horrible slow service. They uncharge way more than any other place highly recommend not coming here

Scheduled an appointment online, got an email saying my appointment was confirmed and that I should call before appointment. Called in advance as directed the lady on the phone was very confused as to why I was calling, said everything was good and as I arrived my appointment was given away because they said they called me and I didn't answer. I never received said phone call and was told my appointment was good when I called. Messy, disorganized, unprofessional. read more

Outstanding Service - Above and Beyond! This morning (1-24-2026), I took my car into Firestone Aiea location to replace all four tires and was blown away by the level of service. In a time when great customer service is rare, this team went above and beyond. Ashley and her team were incredible, they didn't just install the new tires; they discovered a coolant leak I wasn't aware of under the hood. Ashley took the time to explain the issue clearly and showed me their findings under the hood. She even taught me a bit about what's under my hood so that I know what signs of wear and tears to look for in the future. She went a step further by evaluating my next appointment to take care of the coolant leak, offering me the best package to save me both time and money. It's clear Firestone Aiea mechanics truly care and go the extra mile to check for anything unusual to keep you safe. Front desk staff Ian and Abraham were just as professional and friendly. They provided excellent options and took the time to explain their special discounts and service packages without being pushy. If you are looking for an honest, thorough, and professional auto shop, give Firestone Aiea a chance. They have earned a customer for life!" read more

We were on our way to Kapolei when the light on the dashboard came on saying that the tire pressure was low. We were near Pearlridge, but couldn't find a gas station with an air pump. We passed by Firestone and the hubby said that he would ask to see if they would give us some air. He saw one of the mechanics and asked if he could put air in our tire. The mechanic was so helpful. He helped us out without a second thought. It took about three seconds for him to put air in our tire. It was so fast that I didn't know he started. I wanted to get a pic, but it was done. Thanks again for helping us! read more

Firestone Complete Auto Care - Auto Repair Near Me - Aiea, Hawaii

We were on vacation when we discovered that our RAV4 had a flat tire. It's never fun to deal with car trouble while you're away from home, but thankfully we were able to put on the spare and head over to Firestone the next day. From the moment we arrived, Abraham greeted us with a friendly smile and immediately made us feel at ease. He took the time to listen to what happened, explain our options clearly, and made sure we understood what needed to be done. Abraham and the team worked quickly and professionally to get our tire replaced and checked everything over to make sure we were safe to get back on the road. What could have been a stressful situation turned out to be an easy and positive experience thanks to his great attitude and excellent customer service. We really appreciate the professionalism, honesty, and care that Abraham showed throughout the process. It's rare to find service that's both efficient and genuinely kind these days. Thank you again for helping us out and getting us back to enjoying our vacation without any worries. Highly recommend this Firestone location! read more

Find someone else to do your work. Complete Auto Care is a joke slogan. I went to this store 5 times to have my AC services. 1st time was a refrigerant replacement and they "found" that my compressor and condenser were bad. 2nd time, after that was changed out, there was a high pitched whine that followed engine RPMs. They told me it was the blower motor that went bad. Well, the blower motor doesn't follow engine RPMs, and I made them trouble shoot on the 3rd visit. They then "found" that the previously replaced compressor was not an OEM part and it needed to be replaced. 4th visit replaced the second compressor. STILL DIDNT WORK. SO..... after 5 trips for service and $4100 later I still have no cool air coming out of the vents. I DO NOT RECOMMEND THIS SHOP AT ALL. FIND SOMEWHERE ELSE TO GO GET WORK DONE! read more

I brought my truck to Firestone for an alignment, trusting that the job would be done correctly. Not long after, the camber adjustment bolts -- which are critical for keeping the alignment secure -- came loose. I want to be clear: I have not touched the truck since Firestone performed the alignment, so there is no possibility that this was caused by me. This is a serious safety issue. Alignment bolts should never come loose if installed and tightened properly. Because of this failure, I completely lost trust in the safety of the vehicle. It got to the point where I had no choice but to purchase another vehicle just to have reliable transportation. I am extremely disappointed in the quality of service I received and the position this put me in. Alignment is one of the most basic and essential services a shop like Firestone should be able to perform safely, and this experience has shown me I cannot rely on them for something that important. read more

08/23/25 My engine light came on this morning indicating PSI on all my tires were a little low. My normal go-to place is closed on the weekends. I remembered for yrs my hubby telling me to go to Firestone Aiea to get air if I'm not able to make it to our regular place. He told me they check your tires for free & fill the tires with air. I thought to just wait until Monday when the other place was opened but decided since I was on my way to Pearlridge, I may as well get it done. This business has been here for several yrs and very easy to find. It's located across the hwy from the watercress farm next door to McDonald's. If you are heading east on Kamehameha, you'll see an empty dirt lot on the corner and just past that you'll see the business driveway to the right. That empty lot was the old Shell gas station. Once you pull in you'll see a huge sign at the first bay saying FREE air pressure check. A nice and friendly young man greeted me and assisted me with my tires. In no time, I was out of there, not even 5 minutes. It was my first time to this location and was given great customer service. I cannot vouch for their other services but in the future, it may be a place to consider for other repairs. Mahalo for offering this service as other places, like gas stations have started to charge. read more

Always call shop directly for appointments never online-that said lifetime alignment is great with roads the way it is, go once a year, $10 extra for the rotation + yearly check. Friendly personnel, did the same for wifey's auto as well read more

My wife took her scion tc in to replace 3 worn out tires. She came home with two alloy rims missing the insignia caps, and a bag containing broken SCION insignia rim cover caps. I called them, they said that the caps were old, and that's why they broke, so they won't replace them. I talked to the manager Ashly. She repeated the same thing. I told her that if I had known that this was their policy, I wouldn't have made the purchase. I explained that in the past I've had the tires changed at Costco, Lex Brodies, Firestone (Waipahu) and not one cap was broken off. She nicely informed me that I could file a complaint. So beware if you own a car that you cherish, and take great care of, you could be driving out of there minus parts of your car. read more

They slipped me in their busy schedule after my vehicle had a flat tire. Ian was very helpful and kept me informed.

Front desk guy was ok. He was very respectful. My bad experience is about the service that took too long. My appointment at 2 pm was for TPMs sensor relearn. They weren't able to do it and couldn't tell me what type sensor it had. It's been 2.5 hours and still took long getting my car out. I hope this will help someone read more

I waited for 3 hours just for my car to not get fixed and instead get a laundry list of things they wanted to fix that didn't need to be fixed. I felt taken advantage of for being a woman and will never be returning. My regular mechanic fixed my car in under an hour and checked a few of the things they wanted to "fix" and said it was fine. read more

The person at the front needs to have more experience and knowledge of the service they offer. If not, call a mechanic if they not sure about the question that is asked. but I must say he was very friendly. I knew the problem my car was having after getting it checked by a mechanic. I asked for a quote on the phone then went there in person to show my quote and the parts I may need. I understand that an inspection would need to be done by firestone so I asked what I would need to do. He looked at my quote and saw the parts I needed. He told me what it would cost if that was the problem and those parts were needed plus $10 for the inspection but they still need to do an inspection so they know for sure that is what the problem is. so I scheduled an appointment. I took my car in and 2 hours later I get a phone call from a female. She said my car is ready and there is no problems. I asked her if we are talking about the same car. She said yes and described my car. I asked her if they checked my rear shock and she said yes. I asked if the test drove my car and she said yes. I told her I'm positive something is wrong with my car. After going back and forth, I told her I will come down there, she can jump in the car with me and in less than 5 seconds of driving she can see for herself that there is definitely a problem with my rear suspension. She then tried to tell me their inspection is only a visual inspection and another type of inspection would need to be done to determine whether there is a problem with my suspension. I asked her if that's the case, why would the first guy I spoke to tell me otherwise. I then explained to her again that if someone test drove my car, there is no way they wouldn't notice something is wrong with my car. She then said that my car was test drive from the parking stall to the bay (less than 10 yards away) and the mechanic didn't notice any noise. I told her I'll be right there and she can jump in for 5 seconds and hear for herself, then tell me nothing wrong. She said she'll call me back. Sure enough she called back and now there's a problem. no apology and kind of irritated she tells me a quote but needs to call honda to find out how much a part cost that only honda has (exactly what I explained the first time I called to see if they can get the part as I knew it needed to be ordered per the first mechanic I saw). I told her what I was quoted by the first guy I spoke with and she said that quote was for the front suspension. Oh my!!! never again!! good news is I got a tire rotation and inspection. Hopefully? I should have read the yelp reviews before I took my car to them. What happened to this place. I haven't been there for 7 plus years but remember having a great experience. I'm not confident in someone fixing my car when they can't find the problem after I told them exactly what the problem was. Can't make this ship up! The last guy I spoke with who I think was the guy who ordered the parts was very pleasant and professional. He gave me a quote and explained to me what the problem with my car was. The gal who was there avoided me and didn't really want to talk to me. I'm guessing that is who I spoke to on the phone. Not sure why she was irritated. I should've been the pissed off one!! read more

I never had a problem with my car service and the employees were always friendly. My appointments were easy to make and they always finished as quoted to me. read more

Ashley was straightforward and very helpful! The service provided was exceptional. They were exceptional and got the job done properly. Mind you it was a 2013 smart fortwo they serviced. read more

Highly recommend this location, Ashley, and the whole staff went above and beyond to take care of me and my family. We had some failing tires and elected to replace all four. Definitely very nice staff, passionate and care about their customers as well. **** Public service announcement don't go into the store and think that everything can be done asap, definitely was taken back while there and seen another customer being rude for no reason, the volume of cars and customers in and out was amazing, it's a very busy location. My point being I was patient, respectful and my car was taken care of as promised and perfect the first time!!! **** Remember we live in paradise! Enjoy it read more

Firestone Complete Auto Care - New tire just installed - Auto Repair Near Me - Aiea, Hawaii

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Props to Firestone Aiea - beat my expectations of busy phone lines, greasy counters and floor, gruff service, and the 'rat-a-tat' sound of installations. A fluke blow-out forced us into the shop on Dillingham...it's a convenient store of us. Unfortunately, they did not have the tire/size for our Honda Odyssey. But there were some in stock in Aiea (across from Pearlridge). Time was not on our side - they were closing in 15 minutes. A call to the store placed us into the capable hands of Ashley! She verified the stock, then told us she would pull the tire and have it ready to change out when we got there before closing time of 5:00. We jammed down there, arriving at 4:59. Ashley was true to her word - not only was the tire ready, but she herself changed it out right then and there. Does this woman mechanic rock or what?! We're loyal to Firestone because of her preparedness, friendliness, and efficiency! read more

Firestone Complete Auto Care - Auto Repair Near Me - Aiea, Hawaii

Went in to repair a nail in my tire. FIRESTONE accommodated me. Fixed it. Took an hour. But they fixed it and I was on my way. Earlier in the same day, I sat in the Goodyear lobby for an hour after being told they could fix my slow leak. Then was advised by the tech it could not be fixed‍ Long story short, NEVER GO TO GOODYEAR. Go straight to FIRESTONE for all your auto care needs!!! Aloha read more

Not helpful! I waiting for a week, I set a schedule online what tires size my car takes and everything, I know that my tires to needed to be ordered, so I ordered it online, when I arrive the day of the schedule they told me it's gonna take 3 hrs to replace the tires and alignment! I'm cool with that! They couple mins later they told me they don't have my tires!? Me I dont get it? Because I order it online!? I even had the receipt and schedule. Still told me I they have to order it! I said I don't care what brand you put I just need tires.? Either they are lying to me? Or they don't want to work on it? They have it they can work on it for 3 hrs? (Lying) or they don't have the tires gotta order (lying) which one it's? They have it or they don't? What's the point of having a schedule and ordering it online???? read more

Worst service! Do NOT make an online appointment for this establishment. I made an online appointment and when i ahowed up to drop my car off they said they don't do online appointments and i wa unable to have my service done. But went to Lex Brodies Aiea and their service is soo much better there. Don't waste your time. read more

Thank you Business Manager Lee S from Firestone. He was the only positive part of my unsatisfactory experience with Firestone Pearlridge. He had Service Writer Ashley get back to me about my issue with my oil change coupon (below). When she called me back the first thing she said to me was , "I didn't tell her I wanted to flush my fuel system". I told her I didn't say that in my previous Yelp review to Business Manager Lee S. I told her , I said I didn't receive my free bottle of RENU fuel tank additive that was supposed to be included in my $25 off oil change coupon! She then said I didn't say I wanted that free bottle of fuel tank additive. I told her the coupon says that free bottle "is supposed to be included" , "why do I have to ask for it" !? "If anything" " if that was the case", she's supposed TO ASK ME , IF I WANT THAT FREE BOTTLE , which SHE DIDN'T DO !!!!!!! Then her next runaround bs excuse was , "oh because most people don't want that free bottle of fuel tank additive". So how does she know "I didn't want that bottle" , IF SHE DIDN'T ASK ME IF I WANTED IT !? I didn't know you had to ask for something , THAT'S INCLUDED, "IN THEIR COUPON". I ain't never ever going back to Firestone . Can't trust people that keep giving customers phony bs runaround excuses. Just man up and admit you made a mistake and correct the problem !!!!!!! Don't keep making all kinds of runaround bs phony excuses about everything !!!!!!!! read more

Firestone Complete Auto Care - Auto Repair Near Me - Aiea, Hawaii

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Update on Firestone Pearlridge very disappointing had a oil change appointment @ 10am. Got there about 9:50am the cashier advised me that it will take about 3-4 hours. I replied I have a appointment what's the use of making a appointment. She replied there's big job today and they also had appointment. First of all I think the person who took my appointment should have seen the work order and advised me of the wait time . Second of all I think the mechanics jump from 1 car to another they don't have just a person who does oil change which would be good. So just to let all you fellow Yelpers know that Firestone Pearlridge don't have a good reservation system set up. They just lost a good customer because if that bad experience I had today . I'll be going to their competitors from now on read more

Don't go to a Firestone for an oil change! I was quoted over $150 for a full synthetic Pennzoil oil change. Might as well go to the dealership at that price. read more

I've been coming to see Rob for a few years now and follow him around from location to location as he's a store manager. He's now at this location. I only come to see him because he's very knowledgeable, patient, friendly, and accommodating. read more

Went to Firestone Aiea to change my alternator. Staff was so respectful I not only did my alternator but also changed my tires GREAT EXPERIENCE AND GREAT PRICES along with GREAT CUSTOMER SERIVE. Thank you so much FIRESTONE AIEA read more

After going to two other spots on a Saturday afternoon, this place decided to help us with our flat tire. The gentleman checking us in was super friendly and helpful. We had to go to work so he hurried up for us and then we took a Lyft but our car was ready by evening time and we picked up it up the next day. I can't tell you if the price was reasonable because I know nothing about cars but I'm glad the issue was taken cared of ! read more

I've been going to firestone for years. In general, I have no complaints. I got my tires there, so I also do my safety check, oil changes, etc there. I wouldn't have ever rated them 5 stars, but they got the job done. My recent experience has prompted me to write this 1 star review (Something I only do when it was just BAD). My car's tire light tends to go on a lot, so I always just fill it up, and the light goes off. When my light went on this time, I made an appointment and asked them to do an alignment (I paid for the lifetime service), rotation, and check the tire light. **** Please note that Google told my husband told me that my sensor batteries were likely dead and needed to be replaced. My car was returned without an alignment, and I was told something something something (see picture). I was told it would cost $1800 to fix (the paper said $3200). Not something most people have sitting around. But I was also VERY suspicious, so I called my mechanic friend. He said they were trying to take me because I'm a girl. I then took my car to a second mechanic. He went through the "recommendation" list, he checked piece by piece. He said I have normal wear and tear, and he wouldn't recommend anything on that list. He said POSSIBLY in a year, he would recommend my struts changed. He spent 10 minutes telling me how angry he was at Firestone (and other mechanics) for trying to take unknowing drivers. He also did a system check on my tires. Two of my sensor batteries were dead and needed to be replaced. Honestly, if Firestone had told me something needed to be fixed that was a couple hundred, I probably wouldn't have even questioned it. What kind of greedy bastard tries for $3200. Probably someone who has suckered a bunch of other people. Which is why I would not recommend that anyone use them. read more

Firestone Complete Auto Care - estimate for repair. LIAR LIAR PANTS ON FIRE. - Auto Repair Near Me - Aiea, Hawaii

Had an alignment appointed scheduled at 11am . Went 15 mins early and they haven't worked on my truck close to 2pm . Why they said they back up due to they short handed . Why are the over booking and taking walk Ins if they can't handle the work load and making customers wait so long . Im still here and it's after 3pm . Waiting for alignment takes 4 hours . Even when you have an appointment. Don't they understand customers time is precious and they have things to do in life . Now they have talking most of my day away from me . I have to reschedule all my others errands for today . I'm running late for my second job . read more

I took my car here because I was sure I had a leak in my tire, I explain to the girl why I thought that, and she proceeded to question me as if I didn't know what I was talking about. And basically kept saying if there was something wrong then it would be this much and they were going to charge me for a flat . They didn't even end up getting to my car. Took my car to discount tire today and sure enough there was a leak. Don't remember the girls name, she was honestly really rude especially compared to the front desk girl, who was so nice and helpful. This is my second chance I've given fire stone, with a 2 1/2 year gap and will not be coming back here read more

I had called today 1/2/24 to get a simple quote on a tire, and Ashley who answered the phone seemed like we were not worth the time I told her to give me a second to pull up the photo I have to give her the tire size and she said plainly "I need the tire size, I don't wanna make an assumption off the make and model of your vehicle" and in the process of me pulling up the photo to get the tire size no more than 5 secs she just hangs up the call. worst customer service I've ever received and most definitely not ever gonna give ANY Firestone locations a chance ever again. if the people answering the phones can't be patient enough to wait a few secs for me to get the tire size then I will never give them a second chance. just terrible! read more

If I could give this review 0 stars, I absolutely would. I used to regularly go to Firestone for alignments and to purchase Firehawk Indy 500 tires, for tracking my vehicle; the entire staff of this location has skewed my vision of this corporation. I brought my wife's Freestyle to this location while I was on a business trip to repair her power steering pump. Two hours into their work, I receive a call from the (completely amateur) technician that they broke one of the studs, which are torqued to ~20ft/lbs into the engine head, and expected me to pick up my vehicle which they broke to take to an engine specialist. I spoke with the store manager, who completely blew it off as if it wasn't their problem that their hire screwed me. I eventually filed a claim via corporate, who likely didn't do anything about it other than give a slap to the hands, if that. Once I returned home, I fixed the pump in three hours. All studs, to include the "seized" one required no more than 10 ft/lbs of torque. Since I needed a new stud which was no longer manufactured, I inquired about one to the store manager, and I was told to fuck off in laymen's terms. TL;DR, the store manager is a clown who couldn't give a damn about his customers, and hires morons off of the streets to break people's cars. Do not go to Firestone, just do your own maintenance to save yourselves from headaches and thousands of dollars. read more

Thanks for your hard work,keep up the hard work,from your loyal Customer. Good service,great service truly try them out, I never had a problem with fire stone, and they are very reliable in my experience, please try them out read more

Three of my family members took their vehicles here. All three had issues with this place. My husband spent thousands of dollars to get his truck fixed only to drive it down the road and have it break down. When he questioned them he received horrible customer service and no clear answer as to why they charged him so much to change things that didn't need to be changed and didn't fix the problem. My breaks were squeaking, took it in and they said they don't know why, maybe due to rain. My neighbor took a look and fixed it in 20 minutes. Firestone probably didn't even look at my vehicle and definitely didn't care about fixing the problem. I will never take my car there again and would not recommend them to anyone. read more

Would NOT recommend getting your tires or safety check here. The customer service is slow because they are short handed and management overworks their employees. I attempted to do my safety inspection and purchased tires from Firestone in Aiea. Didn't realize my safety check expired, so I needed it to renew my Registration to complete my safety inspection . So they fail my safety and gave 30 days, I totally understand and had no problem with this. As for my tires, I purchased my two front tires, assuming they would help provide my back tires, but I was told they didn't have my back tires in stock, so they checked the warehouse while I was there. The clerk said he found my two tires and he'd call me when it came in to their shop. The following week, I got a message from Firestone Aiea, saying they only have one tire and can't order the other one. The next day, I got my registration, called Firestone to make an appointment to come back in to update my safety inspection and check on my tire situation. After being on hold for 1/2 and hours. I was asked to hold again for another 10mins. Finally, my call was answered I asked to speak to the manager, Robert Miyata, who I explained being on hold over an 1/2 hour, he said sometimes it an hour or more. Suggesting this is normal since they are short handed. Then, I asked about my ties and ask why my tires couldn't be ordered? I bought the two front tires from them, trusting I could get the same brand tires. At this point, I could tell by the Manager's Robert Miyata tone, he wasn't interested in helping me, he said we can't place the order it will take months or years to come in. Then, I asked to bring my car in to complete my safety inspection. The Manager scheduled my appointment, not mentioning anything about my appointment date being after the 30 days. As a customer, I trusted he would have my best interest in mind. When I showed for my appointment, the clerk said, sorry you passed your 30 days, you have to pay again. I was puzzled since I know the Manager Robert Miyata, scheduled my appointment. So I asked to speak with him, he declined my request to wave the fee even if it was him who scheduled my appointment without notifying me I would be in default of the 30 days. I felt like he deliberately scheduled me past 30 days to make me pay another fee. It was 3 days passed, I later figured out. He refused my request to wave the fee, then, I was just going to pay the extra fee, but he refused my business altogether.Telling me "I have the right to refuse business." Wow, this was definitely abused of power. I did nothing wrong, but asking to be treated fairly, with this situation. In the end, I had the inspection and back tires done elsewhere. read more

I had a slow leak in one of the tires on my recently purchased used vehicle. I was initially reluctant to take it to a dealer or tire store because I was sure they would try to upsell me into new tires. After unsuccessfully trying to find a repair shop that would even answer their phone, I gave up and made an appointment at Firestone. The store was clean, and the advisor was polite and very helpful. I had quite a few questions about tire maintenance on my electric vehicle. I feel like I got very reasonable answers. They really exceeded my expectations. I had a small finishing nail stuck in the tire which was causing the problem. They repaired the tire at a very reasonable price. There was no attempt to sell me new tires but when I need them, I will definitely return here. I've also decided that this will be my new place for all of my maintenance and repair needs. read more

With no embellishments...today makes the 3rd time in 60 days I have made an appointment...called the day before to confirm only to be told they don't have me scheduled. Twice it was Ian that did this. Having gone to FS for so many years...there has been a noticeable difference in service. I'd also add...it's very frustrating to be placed on hold...which extends well beyond 10 minutes. read more

The store manager, Rob, is absolutely great! He serviced my car for oil changes and part replacements, and my car has no problems ever since. I plan to continue to bring my car here in the future! read more

This is a place that needs to be brought up the corporate office. Rude staff does not equal to great customer service. Good business does not mean you get to book an appointment and you'll admitted late and start your work order late. I have been to many firestone locations most provide great service and only few give bad. This location is one of them. From what I saw, they double book customers, that is no way a great business because when both shows up at same time, guess what, one must wait longer. They care about the money not so much the quality service and great customer service others can provide. Solution to this is either corporate fire them all and change to a brand-new crew or keep them do nothing and let the business board close it. read more