Rating is a zero. After years as a customer, I will never have Firestone service any of our three vehicles ever again. I scheduled service to have front brake service, oil change and safety inspection. Our appointment was at 10am. We received a call at 3:46pm from the technician stating they could not pass our safety inspection because the brake indicator warning light was on. After some discussion with the technician we decided to pick up our vehicle to take it to the dealership to check the warning light issue. So, thinking front brakes were serviced and oil change complete with no clear safety check, we go back to Firestone. As we are paying for the service the technician quotes us $114. What!! For brakes and oil change? Technician says oh, we didn't do the brakes. Now mind you it's after 4pm. Car has been there since 9:45am. I said WHAT!! We scheduled the brakes because Firestone recommended brakes had to be serviced before next safety inspection. Needless to say my husband and I were not happy. We paid the $114 and left. As we drive off we notice our Air-Con is only blowing hot air. We turn around and go back walk in and tell the technician our Air-Con is no longer working. The tech comes out to check. We ask to speak with the manager. Tech says manager left for the day. We said we want it fixed immediately. He calls the manager Robert Miyata (poor kid, the tech who has to deal with us at no fault of his doing), tech proceeds to say manager said aircon was not working when we brought in vehicle. I said yes it was and we want it fixed. We are pissed at this point. So here's how the manager decided to handle the situation, he told the technician to tell us Firestone will no longer service us because of our behavior and they will not fix the aircon. I asked the tech to print out a copy of all our service records. Needless to say, we have a civil matter to deal with against Firestone. Note: we had our Aircon serviced by Firestone in October 2022 which cost $1400+. Yea we feel really ripped off. My husband said wow, this is how you treat military veterans by using poor behavior as an excuse. If anything we were civil to the kid (tech). read more

I like the fact that they give you suggested services that you could get done on your car. I did not enjoy the fact that it took 5 hours to patch a tire & no ones called me to tell me my car was done. The man was very brief and did not even phrase things as questions. He would be like "zip code, address? Okay." When I arrived for my Appt there were no stalls, probably 5 people waiting on edge of the curb. I made my appointment online & put all my information, just to go in & the employee have zero clue as to why I was there. They got the job done but service and experience/customer service needs improvement. read more

Had an appointment for alignment at 10am and was told they were running behind and instead of a quick 45-60 min it would be about 2 hours. 2 hours later still no callback and now have sat on hold for 15 min with no response. Time management of this place is terrible read more

Robert is the best store manager. Our car tires were on wires and Robert had a booked schedule that day, but Robert took the time to not only to get us in and fixed but, he also drove the extra mile to another shop to pickup the tires needed for our car because he did not have them at the service location. Above & beyond 5 stars for amazing customer service. He has great customer service skills & is very good at his job. The employee's & service technicians are very fast & accurate with their job skills. They explain all important details in regards to every service. I recommend this shop to anyone looking for awsome customer service, good quality workmanship & a warm welcome upon walk in. This is my go to for all my car service needs! Thank you Nadine Choy Foo read more

Been coming for years. Biggest issue is that in spite of appointments...your vehicle cal sit for an hour or longer past the scheduled appointment before being seen. I understand things happen and work can fall behind...I would just ask for communication when it does. read more

They did a quick and awesome job!! Mahalos to BRUDDAH Chad for the last appointment. Couldn't have made it without your help. Service was within the hour. And they did a great job in calling to double check on what we wanted to be sure on their end. I love their deals when they have them. It's affordable and most deals are lifetime warranty. So as long you own the vehicle. read more

Will not be coming here again!! We had an appointment at 9 to do our alignment & change our tires when we dropped off our car we were told it would take a hour to hour half for the tires to come in. We didn't hear from them so decided to call at 2 to find out the status of our car... they said the tires just came in and they are behind so will be working on our car next. It's 4:30 and our car is just finishing up. I think if someone makes an appointment days in advance wouldn't you have the tires on hand instead of waiting till that day to get the tires. Or if you don't have the tires then let them know. Or don't over book if you don't have the staffing. Very disappointed. We used to go to Firestone all the time. Not any more. read more

Thank you to Ashley and the friendly staff at Firestone Aiea. If you're looking for an honest auto shop with excellent service, go check them. read more

The service here was utterly confusing and unpleasant. Without an appointment, I went in and needed a safety check for my car. The employees there said that they were 'booked' and they could do the safety check in a 2 hour wait. However, another employee interrupted and said that it was doable in 1 hour. It was considerate, but their store was completely empty with no customers. The worst part of my experience was the fact that the service inspector was on his device for approximately 45 minutes while I was waiting for service. I could have saved so much time if that individual got on his feet and started working, instead of having me wait for an hour. They then proceeded to perform a safety check on our car. I highly recommend not going here again. The customer service here is very poor and they were very inconsiderate to the customer. read more

I found myself here a few times in the month of June '19, to take care of a few things with my cars. The first was with my truck (2000 Ford Explorer) which needed 2 front tires, which had been ruined by bad camber. My other car (2001 Ford Mustang) needed a new set of tires. Both times they did the work and I paid. No complaints from me. read more

I was happy that I brought my Jeep to the Firestone on the Joint Base. Jacob took good care of me and he ensured I knew the progress of repairs. I definitely recommend them. read more

I received outstanding customer care and service. Another firestone recommended an expensive diagnostic test. This firestone could have easily charged me for the test but instead they let me know that my car was fine and only charged me $10. It's been a month and everything is still going great with the car. read more

If I could give zero stars I would. They are very unprofessional. Their customer service sucks, and their manager Robert is very unprofessional. I will not be back for sure. My safety check got stolen from my car. They told me I could get my stolen safety sticker at anytime. All I needed to do was come In and get it. So as instructed, I did. I came in and that was not the case. They told me that I would need to make an appointment with them first, and that there wouldn't be an appointment available for another 3 days. The girl in front gave me an attitude, so of course in return I did the same. That following Tuesday(today) I came in as told. I asked to speak to a manager. He said he spoke to me on that previous Saturday about the situation. Not ONCE did he come in to speak to me about the situation. In fact the girl in front was going back and forth between him and I. He's delusional to think that he spoke to me that day. Cause I would've gave him a earful if I spoke to a "manager". I only spoke to the woman in front. He said you were upset. I told him "yes I was. Because of the situation they had put me in." He came in and gave me the stinkest attitude. Did not apologize for the mistake, said it would take an hour to do my duplicate safety check and continue to go on and say that I could go to another Firestone if I didn't like the service here. I told him that it shouldn't take longer than an hour to do a safety check. He pulled up my last visits and said "oh, look you've been here longer than an hour for safety checks and services." I've waited longer than an hour for a tire change. I should've took that as a sign to not come back if it takes a professional longer than an hour to change my tire. He made it a point to prove me wrong. Said he's just doing his job. I didn't know treating customers in that type of manner was part of his job. I am highly disappointed in the customer service and over all expectations of this company. read more

Firestone made my experience such a breeze! Everything was easy from calling about pricing to making the appointment and picking up my truck. The customer service was awesome and they kept me updated step by step. I ended up using them because I was calling Midas and their customer service was awful. I will not be using Midas again but I'm glad that happened because I ended up coming here and the service was excellent. Not only is their customer service great but their pricing is also very reasonable! I would definitely recommend them if you need service done on your cars/trucks! read more

Another irrelevant and unpleasant experience with service advisor. I've been coming to Firestone the last 8 years for tires and if I couldn't do service maintenance for both of my vehicle. Dillingham and Pearl kai location has been my go to if I needed services. But today I called Pearl kai location to do service and alignment balance for my van. I bought my Firestone destination Le3 way back In January of 2022 about 3 months. But this guy service advisor his name start with "J" told me and not honoring the 12 mos. warranty standard wheel alignment. And mentioned that I have to buy another lifetime alignment. If I wanna do another alignment which is clearly stated on my receipt record 12 mos. warranty. Even do I bought the tires from Firestone but on different locations which is dillingham. And asking me to verify with the other store. When I called dillingham was surprised when I told them that Pearl kai location is refusing and not honoring my wheel alignment warranty. read more

Firestone Complete Auto Care - Auto Repair Near Me - Aiea, Hawaii

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Ordered tires from tirerack.com and got a discount to have them mounted here. This is my first time I've been here. The front counter guy was very courteous and nice hes the only reason it's 2 star. Picked up my car 3 hours later for 2 tires being swapped with an appointment at 9. They got 2 stars cuz they jacked one of the 2 wheels that were changed. 1600$ bbs ch's . Use caution please if you care about the look of your wheels. read more

Firestone Complete Auto Care - Auto Repair Near Me - Aiea, Hawaii

One of the many worse experiences I had here at Firestone just trying to get my tire fixed. I made an appointment thinking that when that time came Firestone would be working on my car, but unfortunately I still had to wait an additional hour to just have them work on it, not to mention that the inside seating area couldn't hold many people in there as well so I had to wait outside. I got no information as to when they'd work on it or anything when handing over my keys so that was quiet awkward I felt. Anyway all in all they had a below average customer service and the experience itself. The fact that I wasn't kept in the loop on everything as to why they couldn't take my car right away and what made everything take so long I felt it was pointless to even make an appointment, especially if at that scheduled time my vehicle wasn't even being taken cared of let alone in their work area. Definitely won't be coming back to this specific Firestone. Come at your own risk and if you got things to do I suggest going elsewhere or to at least keep that in mind. For everything to be done it took about 2hrs not to mention they didn't even really do anything they didn't even have my tire in stock nor did they do anything besides stating the obvious that my tire was punctured which I had mentioned prior to making my appointment. You would assume they'd have all that squared away while booking the appointment and before I came in; I guess it's true common sense isn't to common. It was for sure just a big lost of time. read more

My husband and I dropped off my car today for an alignment, we get the car back, and it is still pulling the wrong direction. We go back again, a week later, waste another hour or two waiting for them to fix the car...again. This time they lacked professionalism and communication. It was basically "here you go, bye" rather than communicating the issues. read more

Recently replaced 4 tires at Firestone, requested that they perform my lifetime wheel alignment. 4 hours later they contacted me and told me that they are unable to perform the wheel alignment due to my inner tie rod and outer front passenger side bearing needs replacement. the y sent me an email which quoted the repair for labor and parts just under $1,000.00. I informed them to just do an quick check of the alignment, because I would do the bearing and inner tie rod later. they refused to do my alignment check unless I perform the work. I went down and got my truck back and drove over to another brake and alignment repair center and told them to check my bearing and inner tie rod and perform alignment, 1 hour went by and they contacted me that alignment done and they could not find any problems with my front wheel bearing and inner tie rod. I know time are tough, but to start ripping customers off to get jobs is totally wrong, so I'm writing this to notify others of this kind of Tactics Firestone across Pearlridge shopping center is doing. I don't blame the workers, but would blame the management for allowing these types of Tactics to continue. I have heard others customers make similar complaints. The alignment shop manager who did my wheel alignment knows of this from other customers, he also said he feel sorry for the females that get caught by this kind of Tactics because they had the Lifetime wheel alignment and have to pay thousands to do repairs that were in question. read more

I went there because I had a nail in my tire and Britney L., the cashier does NOT want to help anybody because to her, it's too much of a problem! Britney also has a real piss-poor attitude and doesn't care about losing business. It took me 15 minutes just to check-in and while Britney was still at the computer, I told her that "I'll go someplace else!... I don't like your attitude!" And then I walked out! Britney needs to be FIRED! I went to another place and they were WAY FASTER! read more

Thank you for quickly servicing my vehicle! You always take such great care of us. I am so thankful you are always there for us!!!

I bought the lifetime alignment and got one alignment after I purchased it. The next time I went in for the purchased life time alignment, they told me I needed a new right front wheel bearing and tie rod. I'm not a novice and have had my Yukon up on lifts and am familiar with the status of the undercarriage. Three years after they told me I needed to replace the wheel bearing and tie rods, my Yukon is fine. My Yukon only has 65,000 miles on it. My previous Yukon, I replaced a front wheel bearing at 230,000 miles... in my garage. It's sad how many repairs are deceptive. If you can find an honest mechanic, spread the word to expand their business! read more

This was my first time down here. I had to get new tires for my safety check. I called the Firestone in Waipahu and I didn't like who ever was on the other end. So I called this location and it had a friendlier person. So, I stayed with this location. While waiting for my car to be done, I felt like who ever was helping me here had all the answers to my questions. I had no problems whatsoever here. I'll probably come here again when I need a new tires again. read more

Poor customer service. You can never get them on the phone. I was asked to be put on hold and waited 20 minutes before hanging up and calling them back. After trying three more time I gave up and drove up there. They definitely don't want your business. I won't not take my car here because you can't expect them to pick up the phone to schedule an an appointment or check on the status of your vehicle. There are plenty of other local shops that will do a better job taking care of you. read more

Horrible service for this firestone location really inconvenient bad service bad management bad service takes too long to get repair done and just hope I'm saving 1 person from having a bad experience by reading this post on yelp that nobody really looks at now days read more

The service here is always great! The guys that check you in are really there to make sure that you're getting what you need and answer all your questions too. Super friendly and nice guys here! read more

My husband use this Firestone almost 10 years, He brought his car to change oil for his car at 9:00. We had to go out at 18:00, but his car didn't start. I called Firestone at 18:25, One representative picked up phone,then he just told me that we have to show up 8:00 am next day. Our car is not working , How can We go to Firestone? I am Japanese,I know my English is not poor. That person said He don't understand what I am saying! I asked him only 8:00 am is available we can bring a car or later? He just hang up phone even I was asking. I had to call him back, he just said bring our car at 8:00 tomorrow! When he hang up phone, I heard that he was laughing loudly "OH! MY GOD!!! ". I was so sad , when we showed up Firestone,I asked him why he had to shout "Oh,my God" Finally he said, Because YOU MADE ME FRUSTRATED! Is this ordinary customer service? I really want to know. read more

My car is getting pretty old & now that it's been about 10 years and the mileage over 130,000+, I've encountered more issues than I'd like. Thankfully this auto shop is located near my full time job in Aiea & if I ever need to leave it to have some work done, it has always been ready for pick up when I'm finished. I love their hours & how convenient it is for me to not let car problems interfere with my needing to be at work. The staff here is extremely professional & very thorough with explaining what needs to be done and showing your estimate. They offer you options/honest recommendations and they never come off ass "overbearing" or "pushy" to do more than what's needed or more than what you want. They're also very prompt with communicating. I've used to only take my car to the dealership for safety checks, servicing, or if I run into problems but I'm glad that I gave this place a chance. Of all the times I've been here so far, they've never let me down. read more

I am not happy at all with my experience with Firestone. First of all I came in because I had a nail in my tire. It was towards the later part of the day. Dropped off my truck around 4 PM. The person I gave the keys to said it'll take a couple hours. Went home and decided to come back around 615 PM. Upon arriving I see that the mechanic just taking my old tire off. So I just waited. Didnt get my keys until a little past 7 PM. So a 30 minute job was estimated to take 2 hours but actually ended up being 3 hours. But oh wells. They did it in one day so I couldn't be too mad. But what really pissed me off was that when I got home and inspected my rims/tires I come to find scratches on my rim which definitely came from the mechanic putting the wheel on or off the machine for them to install/remove the tires. It is clear scratches from them because I have black rims and the scratches are right next to the bolt holes. Attached is a picture of the obvious scratches. I will most likely not come back to this Firestone due to the lack of carefulness by the mechanics read more

Firestone Complete Auto Care - Unacceptable scratches made by the mechanic - Auto Repair Near Me - Aiea, Hawaii

Been a customer for at least 15 years and used to recommend Firestone but unfortunately these guys do terrible business nowadays. Call taker suggested high mileage oil and didn't specify that it would cost double the price. Anyways, They just lost a life long customer over $40.will never recommended or do business with such a despicable company. Crooked af! read more

Old guy with the glasses in the front desk seems like he doesn't want to work there all he does is one word question one word answer no explanation like he doesn't want to help you would give zero stars if I could first impression was not good read more

Online appointment making + fast service= one happy customer! Businesses are making life easier for their customers through going digital! Firestone is on that bandwagon! Sometimes it's difficult to call a business during the day due to work and life. It's so awesome to be able to book an appointment online! I booked online for an oil change and Safety Check. You can't book a Safety Check online because it depends on if someone is available to do it but you can write a note to them requesting for one. I did that and got both done at the same time! Yay!! I dropped my car off and decided to go to lunch with my boyfriend. Before we were even done eating, I was told my car was already ready for pick up! Less than an hour! Whoohoo!! I'll be coming here from now on for my car maintenance needs! read more

HORRIBLE CUSTOMER SERVICE..unfortunatelyhad to rate but if was up to me they would get NO STARS they are horriblewith talking to people/service......... stay far away... I have been here several time and each time its always something. I dropped my car off was told 1 hour then I come back and mt car is still in same spot I left it. They didn't even touch it. Then they acted like I was out of line for voicing my opinion. A SIMPLE CALL WOULD OF BEEN GREAT so I didn't have to waste my time! Never again read more

Staff is slow. Reputable brand "FireStone" sold crap quality tires to me. Associate said tire had a manufacturer warranty, and a tire repair would cost a flat repair of about $25. You would think this tire would have lasted at least 10,000 miles out of it's 65,000 mile warranty. So I passed on road hazard coverage. Not even a month goes by, rear passenger tire keeps losing pressure and my TPMS light keeps going off. I go to fire stone as early as I knew they opened (apparently this place opens up even earlier than it's stated online opening time), and they're already busy, on a Thursday. I told the one associate my situation. He tries to upsell me a $35 tire repair job, then he goes down to a $25 tire repair job? Anyways I waited an hour and a half only for them to tell me that the tire is unrepairable and I would need a completely new tire. It takes them a 1 hour & 1/2 to just find that out. No thanks. I'm not paying another cent for another crap tire and service. Complete money grab. I probably was better off getting a Costco membership just for their quality tires than having to deal with all this. (Unrelated, but there was a customer before me who says they did a fuel flush/clean and they did the job wrong and made his engine malfunction light come on and made him do a diagnosis for their own mistake. How rich.) read more

I had an appt scheduled in the middle of the morning. I waited for about 1.5 hrs and still my car was not attended to. It was a simple thing to check on a problem. I guess it will be helpful to take my car in first thing in the morning when they open. So be ready for a possible long wait if you go in to take your car in the middle of the morning or possibly in the afternoon. It might've been a busy day that day. read more

Da best Firestone on the island. I get my tires here, alignment, and probably more to come. Did my tires here last yr and only paid about 400 for all four with installation. And its free rotation for life. Recently had my alignment check and tire rotation all free. I only paid 20 bucks for a complete vehicle inspection. They do a thorough check and tell you what needs to be done. Great staff here and Pearls is right across the st. I usually walk around while my car is gettin done. I live in Kalihi and travel all the way here to get my car done. They do all oil and fluid, brakes, suspension and everthing. "ill be back" O I paid 169.99 for the lifetime alignment. You can come as much times and when you like. The deal stands as long as you own the same vehicle. A really great deal since one alignment is 69.99 already.:) Weekdays and appointments shorten your wait. Jus a tip read more

Firestone Complete Auto Care - Complete vehicle inspection for 19.99 :) - Auto Repair Near Me - Aiea, Hawaii

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Seems like they overbook appointments. I brought my car in on a Sunday at 12pm (I had an appointment) for a battery replacement and alignment. Guy says he doesn't know how long it'll take, but they close at 4. I called at 3:45 asking if my car would be done - guy said they're finishing up and reminds me they close at 4. I show up at 4 and SEE MY CAR BEING DRIVEN in to get serviced. Ended up waiting 40 minutes before I got off the lot. If I'm going to pay bloated prices for service, at least give good service - it shouldn't take nearly five hours WITH APPOINTMENT for a battery replacement and alignment, "we're busy" isn't a good reason. Very disappointed. read more

There isn't an option for Zero stars so 1 it is. I'm writing this to hopefully save people time and a bad experience because there are better and kinder mechanics around. This is for the Pearlridge Firestone the front desk man was so incredibly rude (don't remember the name short with the goggle glasses) he is the last straw. Firestone is more expensive they charge you a $150 diagnostic even if it's something simple or you already know what happened. I don't have a problem with policies or paying for services, but if you mess something up you can at least own up to it and correct it. My car was screeching when it started and would squeal down the street so I pulled off to mike's mechanic shop thinking it was a belt for the AC he showed me a crack in the bracket holding my (brand new from Firestone) alternator. I'd just had it installed a month or so ago he told me it was installed incorrectly that's why the bracket broke and it's out of alignment go back to where it was installed and let them know it should be under warranty so I go to Firestone and let the man at the front desk know that's why I was there. From the jump he was rude and condescending telling me that's not what's wrong with it if it was cracked it would have broke when it was installed not months later (he didn't look at my car he didn't see the crack) then he said well the bracket's not covered only the alternator and they'll have to run the diagnostic... by now I'm irritated he's been rude this whole time so I ask how can it be cracked if it was installed right and nothing's wrong he said time, it ages over time... this is a solid metal part not plastic so I was done. Instead of more of him snapping at me without even looking at the car just quoting me services and prices and they're busy so I don't know when you'll get your car back, I left and went back to Mike's. Mike showed me how loose the alternator was the bolts weren't tightened he tightened it right then and there made sure everything was aligned properly this took all of 10 minutes and I was able to drive home without waking the whole neighborhood. I do have to wait for a new bracket cause I don't feel comfortable having broken parts in the car but I'll be going back to Mike's and not giving Firestone another dime again! I don't know maybe that rude anti-minion was having a bad day but that has nothing to do with me just trying to get something corrected and this isn't the 1st time I've had to do this with Firestone they put a noise dampener in my engine it broke off a week later and was rattling around got caught in my fan belt and that time too no apologies just "well you don't need that part" I should've learned my lesson then. Save yourself a bad experience go to an Honest, mechanic that's not rude for no reason! I highly recommend https://yelp.to/qTKq/hsHsGFO5e4 (Check the reviews they don't lie!) Or https://yelp.to/qTKq/uZrmnlS5e4 But Firestone never again! read more

I always have my car aligned here since i have lifetime alignment. So my few times getting alignment here, its always something they come up with such as i needed a suspension work. My mechanic said my car is in good condition, but firestone quote me over $400 for something i dont need. Today, i got alignment and was quoted $600 for another work i dont need. I bought the car in still driving straight and i got it back now pulling on my left side, i mean come on now...i took an alignment to drive straight, not drive all the way left to ala wai canal... smh. I wanted an alignment, not upselling me things i dont need. read more

Super friendly front desk. I was able to walk in and they serviced my car within the hour. She quoted a longer waiting time but my car was done quicker than expected. Wednesday September 21 read more