Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

super cool, super honest, and super kind people work here! and of course, they know exactly what…read morethey're doing and will not hesitate to walk you through the process of how they are going to work on your car. they treated my CRV like a queen! plus, the shuttle service they offer is SO convenient. next time i need another repair or inspection, it's going to be these guys. guaranteed!

Since your reply is filled with inaccuracies, let me tell what actually happened…read more I brought my car in for a steering issue on my Lexus. I agree that I did take it to a friend's shop first and he checked into the issue. He wasn't able to help because he was going out of town. When I initially contacted Neue Auto, I was told that you fixed all kinds of steering systems. My Lexus has an electronic control unit for the power steering, not a hydraulic one, like most cars. I asked specifically if this is something that you were able to do...when I initially called and when I dropped the car off. That was a SPECIFIC question. Both times I was assured that you were familiar. A whole day went by and no callback. I was told that it would take a few hours to investigate the issue and after repeatedly calling for an update, I was told that at 5pm my car was still being worked on. No callback by 6p so I DROVE down there in my other car only to find the shop locked up. It was the weekend and I did without my car and without any update. I was cool about it and Alvin finally contacted me after I left a message on Monday morning. I was NOT informed that you would not be able to perform the "calibration and [potential] programming." If this was the case and you didn't have the tools to complete the job, why in the world wouldn't I take it straight to Lexus? Let me be clear...you had the car for 3 weeks...THREE Weeks and nothing was being done. Alvin kept telling me he was trying to get in contact with someone at Lexus and get the inside on how to fix it. I got my car out of there because Alvin said you were waiting on someone trying to get a "workaround" for the programming? I have text messages and voicemails about this. Needless to say, the car was unfixed. When I picked up my car, it was FILTHY...there was dirt IN my car and the whole car was dirty. My car is my baby and it has never seen a day that it was that dirty. Alvin pulled the car out and I got in and drove 1/2 a mile before realizing the needle on the gas tank was BELOW "E." I also noticed this huge gash in my dash. That was NOT there before. I went straight to the gas station and had to fill my tank and I called Alvin about the gash. He flat out denied it and went on the defensive. I just threw my hands up and didn't argue. AT NO TIME DID I ASK for any sort of compensation. NONE! I asked for acknowledgement but he just denied it right off. I have the text of that too. I buy local to support, but given your reply, without even having a conversation with me throughout this whole 3 week ordeal, it's clear you have blind loyalty to your workers that allows you to create this false narrative often a customer who just plunked down $2600 for NOTHING. My car was the SAME as when I drove it in. AUWE!! Sidenote: Took my car in to Lexus the following Monday and it was done in 3 days. When I got my car from Neue, I asked for notes on what was done and what else needed to be done. I also asked if they could give me their Lexus contact so that that person could provide any information to the repairman at Lexus. When I picked up my car, the advisor said that the part changed by Neue was unlikely to have been necessary at all. This was a HUGE, EXPENSIVE lesson learned to do my due diligence in competency!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

After a minor fender bender that left a sizable dent in my front bumper, I used Yelp Projects to…read morefind a repair shop. Auto Papa immediately provided a quote. I visited their shop and they explained my repair options in detail. The day of drop off was simple and they explained the repair. At pickup, the repair was PERFECT! I couldn't even tell a repair had been made and the bumper looked like it did from the factory. I would highly recommend using Auto Papa!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Charles is the man! I had never used a mobile repair service before I reached Charles to provide a…read morefix for my headlamp. The brick & mortar shops were all giving me the run around and never could provide me with a quote to address the problem with my headlight. I figured my ballast was bad in the headlight however, it wasn't until Charles pulled the headlight did I see that rain and condensation had ruined the ballast and water literally poured out. The headlight configuration on my car didn't allow Charles to remove and replace the ballast without taking the plastic headlight cover off the car. Factory alterations are something he told me upfront he doesn't do, so we decide the best approach was to get a headlamp unit assembly replacement. Charles had quoted me a flat rate of $300 to replace the ballast which included removing part of the front bumper to access the headlamp unit in my car. Since he couldn't replace the ballast with the new one I provided, he put everything back together, charged me only $200 and told me he would come back out after I got the new headlamp and would only charge me the remainder of $100 on the original quote which I felt was more than fair since he essentially would be doing the same job again. I finally got the new headlamp assembly abut 1.5 weeks later, and texted Charles who immediately acknowledged my message and gave me a day he could come back and finish the job. He actually completed the job within 30-40 minutes and everything worked great, headlight is perfect. I can't say enough about how fair Charles is. He quotes you a flat rate for the services you need. He's a great guy, easy going and doesn't waste time, he gets right to work and gets the job done. I highly recommend him to anyone who needs mobile work at their home or place of business, I know I will be using him again. If you're tired of getting jacked up estimates from one of these shops and feel the inconvenience of having to drive to their place of business, Charles will bring his mobile services to you for a fraction of the cost!

Call Charles if you need auto repairs and painting! Charles was very responsive, was able to come…read moreout same day, and was able to provide me with options on parts (OEM or genuine) for my Toyota Camry starter. Very professional and quick as well. Appreciate him tremendously! Would def recommend!

Great quality and value. Friendly customer service and management. This business is also located…read moreright next to the Skyline train stop, so you can catch the train or a bus easily from this location if you need to go somewhere for a few hours. Will definitely be back to this business for future jobs!

I had a great experience with Repairs Done Right. I found them through Yelp, they replied extremely…read morequick and quoted me the best price for the service I requested. They were able to find the issue quickly and despite having to conduct a huge job (timing belt & high-pressure fuel pump work) my car was only in the shop for a day. Pros: genuine OEM parts, quick repair, accurate quote, detailed break down of the work and cost per part/labor, friendly employees, convenient location) I definitely recommend repairs done right and would use their services again, my car is running great.

I've been coming to Auto Repair of Hawaii for quite some time and know Glenn and Eirwin and have…read morehelped my Dad Bobby quite a bit with his cars and now myself and my husband's car. Both have been really awesome give great customer service and we love its central location right off the road through the bike path and the Best Buy parking lot. They are fast and we love coming to them for our safety check, I believe they still do walk ins but always easier to just call and make an appt. It's quick and easy. Thank you for all the hard work and we will be back for more car servicing!

Best auto repair spot on the island! trust me, I trust them! they do an excellent job! they…read moreassess and check everything leaving no stone unturned. they are very knowledgeable as they know what they are doing. the last thing you want is to get ripped off by false claims that you need something fixed when there wasn't anything wrong. I trust them and they have never done me wrong. if you want your car fixed right and get an honest service, Auto Repair of Hawaii

I had a leak in my radiator that needed to be replaced and ac wasn't working. That was Friday…read more Monday I'm driving what feels like a new vehicle! If I could provide 10 STARS I would! This is my "go to first" when I or my family have trouble with one of our vehicles. It is the best value for the quality of work done on Oahu! They back up their work and they are a "mom and pop" FAMILY OPERATION that is rare these days due to the way vehicles are made. If you want things done right the first time, then look no further cuz this is the place! They also do safety inspections too! Thank you TEAM AULANI and thanks for caring so much about our local community! I appreciate your willingness to try and save us money where you can!

Aulani's Garage does good work with polite and professional service. When my check engine light…read morecame on, I was able to call and schedule an appointment for early the following week. They took a look at my car, noted a few other things that needed attention, provided recommendations, and provided a price quote which required approval before proceeding with any work. After issues were identified, they were honest when explaining what was truly necessary versus what was simply a "nice to have". This is particularly helpful when you're on a budget as car repair costs can really add up quickly! I was able to schedule my car drop-off ahead of time, which was super convenient since their location is a bit cramped (right off the highway off-ramp next to Seafood Cartel). This made drop-off and pick-up so much smoother. Fair quotes, great communication, and trustworthy service all around. Recommended if you're in the Salt Lake, Aiea or Pearl City area! P.S. They also do safety checks! I was able to schedule an appointment ahead of time and they completed it within 15 minutes while I waited in their office.

Highly recommend. My brother recommended this place to me…read more Someone broke into my car and stole my paper work including my safety check. I asked the guy if he could just add on the extra charge for a lost safety and he did. I was in and out in less than 30 minutes. Safety checks start at 12pm. Super nice and professional. Thank you!

One Stop Auto Shop is usually where I get my safety check done, however they are pretty…read moreinconsistent with their process. The first few times I've gone to get my safety check done, I never needed an appointment, and then the last time I tried, I was turned away because I didn't make an appointment on the same day. Then the following week, my husband tried to get his safety check done, and was told to just show up. I also docked a star just due to the fact that the customer service was pretty bad. They were very standoffish on the phone, and when I pulled up to the garage space, the guy who was receiving cars was extremely rude to me. If you need a last minute safety check, this place is good, but just make sure to call first before going straight there.

It's been 2 years since my last update and I'm here to say that the shop is still amazing!…read more Jessica responds to my texts and inquiries Right away and Darius, the mechanic, works efficiently and quickly. His work is the best quality and the best part is that I'm not being ripped off and being charged for more than what I need. Oahu auto shop is the best!

Had the wheel bearings done. They had an appointment available, price was spot on and they are…read morevery knowledgeable and honest with their work. Jessica replies even after hours to help with quotes and scheduling!