Very polite and welcoming people here, good location and safe. The asian lady that took my blood and urine test is amazing and at the same time gave me a mother vibe. She funny too. The doctor whom i spoke with was very professional and super nice to everyone. GOOD JOB ANDTHANK YOU. read more

I've been sitting at this Quest Diagnostics location for over 2 hours as a walk-in and still waiting for my turn,the experience has been extremely disappointing. There is no estimated wait time displayed, no staff member at the front desk, and no way to ask questions or get updates. You're basically left in the dark. When I finally asked how much longer the wait might be--after clearly stating how long I had already been waiting--staff could not provide any timeframe at all and were rude in their response. Even a rough estimate or basic courtesy would have been appreciated. I understand appointments are prioritized, but walk-in patients should still be seen in between scheduled appointments or at the very least given transparency about expected wait times. Complete lack of communication is unacceptable, especially in a medical setting where people may have time constraints. This experience feels unorganized and disrespectful of patients' time. I would not recommend this location unless you have an appointment and a lot of patience. read more

You wait forever but the nurses are very skilled at drawing blood. The company just needs to staff more nurses.

Horrible place! The wait is interminable. I reached way before time. Was made to wait over an hour. WITH AN APPOINTMENT! Some of us have jobs to be at and time commitments to uphold. They clearly don't care. read more

This location needs to take the "accepts walk-ins" off of their website. I took my 92-year-old father in to have his blood drawn. I would usually have an appointment, but they didn't have any for the week I was here from out of town and he needed to have fasted with this test so I thought that it would be okay to walk in. Two hours later and no one to speak with, when they came out of the doorway they ignored any questions. Not enough people working. We walked out without the test because he needed to eat and take his medication. Don't waste peoples time it's super disappointing especially when you're trying to keep your elderly parent healthy. Do better Quest Diagnostics! read more

I scheduled an appointment, sat for an hour before I left. Nobody at the counter, I think there was only 1 lady working on blood draws. Last time I was here, she had problems finding the vein & did not understand english. read more

Bad service. Bad workers. Lady barely spoke English, not a problem if you're great at your job. But this wasn't the case. Lady stabbed me like she was getting revenge, not blood. Surprised she didn't hit bone. I'm considered an "easy poke" as my veins are pretty damn apparent from being an avid gym goer. She was moving that needle while still inside my arm like it was freaking windshield wiper. My veins filed for divorce after that performance. read more

They state walk-ins are accepted. Online it shows they close a 4:30. I arrived at 3:30 and checked in and they told me they would no longer take any walk in because they were behind schedule. I saw them be rude to others. They lack in professionalism and customer service. There is no one in the front and the staff tried to avoid answering any inquiries from customers read more

Ridiculously long waits.... for god sake hire more phlebotomist!!!!! Having an appt means nothing! read more

If I could give this place zero stars I would. Run, do not walk, away from this lab! In competent check in system. Slow. Very long waits even with appointment. read more

Rude and incompetent. Do not get any testing done at this place. Gave them one simple test to complete and they screwed it up. When I met with my Dr. he confirmed this facility did not complete the test he ordered. Wasted everyone's time. My Dr. mentioned he had heard this place was not good but thought they could handle one simple test. Obviously they could not. On top of being incompetent they are rude and lazy when you have to interact with them. This place should be permanently closed. Go anywhere except this place. Do not waste your time. They don't even deserve one star. read more

If i could leave 0 stars I would!! staff is incredibly rude, what's the point of even making an appointment if I only get seen an hour after!! Walked in today to get some labs drawn, EMPTY waiting room, i wait 30 minutes and finally flag someone down and she tells me "oh you don't know how to check in". I wasn't born yesterday i've been here once a month I know how to check in, and proceeded to just tell me i don't know what i'm doing and slammed the door in my face. Needs staff at the front check in to help and actually see that there's people waiting!! Quest needs an intervention. Horrible service read more

I had an appointment and they were an hours late. For someone fasting, I've planned out my day accordingly only to be disrupted by the lack of timeliness here read more

Quest has the most insanely poor customer service I have ever experienced from any company that I have ever dealt with. First, I cannot under any circumstance find out how to speak to a live customer service representative online or over the phone. When I tried this over the phone the automated system just hung up on me. Second, I tried to schedule an appointment at the Walnut Creek location for 9am today (taking 2 hrs off work today to drive out and make the appointment!), and I waited for over an hour without being called or served. They have automated kiosks blocking their front desk, so you cannot even talk to a live person when you are on site at their facility! It is crazy! After more than an hour, I had to leave, because I had a work meeting that I could not skip in order to wait longer. There are no times throughout the SF Bay Area that work for my schedule and location (within 50 miles!) within the next week! I thought getting a little blood work along with my annual doctor checkup would be simple. I was wrong. Quest is the worst company I have ever encountered. Once I am done with this final experience with them, I will request another testing company from my doctor. read more

These ladies work so hard ! It's a very busy location. I always make an appointment on line. There is no one sitting at front desk, but check in easy with kiosk. Stephanie is do good! I have tiny, rolling veins. She was wonderful! Made it easy. read more

First and last time at Quest. Nobody to guide what you need to do. Thought I have appointment I'm good. Had a 1:30 p appointment now 2:25 and still waiting. Nobody to ask questions. I told the lab tech my issue said I was a walk in. Excuse me I made an on line appointment and got a response it was scheduled. Did not matter how much I complained. My dog gets better treatment. I need someone who is managing this H hole to respond. Horrible. Horrible read more

Had a lab test. Phlebotomist was fast, clear communication and no pain. Liked the service.

Should NOT take more than 5-10 mins for a medical professional to drop off samples. Was there for almost 2hrs and left. Ridiculous!

To whom the hell that runs the QUEST Operation and the Owners! Your your operation sucks. I had the appointment at 12:10 today. I was in the lab at 11:50. I checked in they were about 12 to 15 people waiting. I asked around and they said yes their appointment were 10, 1015, 1020, lots of people way before me they didn't even get to their appointments. My appointment was at 12:10 so most likely I had to sit there another two hours to get to me. Your Operation totally sucks and I told everyone at the lobby whoever was waiting and they all felt the same, so you might as well just close this damn place get the hell out. read more

Went for a routine blood draw. The phlebotomist blew through my vein and it swelled up like a golf ball. Super painful too. Then she had to repeat the puncture on the other arm. Just awful! read more

Do not come here. None of the phlebotomists speak English. They're super unhelpful. I've been waiting over 40 min past my appointment time. Ridiculous read more

I found everyone to be kind and polite. The blood draw was as easy as it could have been.

No customer service, insane wait times, don't keep their schedule appt times. Referrals keep them busy enough to not care at all about the customer. read more

Wow. This place is bad. I was in the area two hours before my appointment. So, I stop in to see if I can get it out of the way. There was no one at the front desk. So, I signed in at there Kiosk. I could see my name on a electronic board and I could here the employees talking and there were no other patients. It took over an hour to be seen. read more

Had an appointment for 2:50pm. Arrived at 2:45pm. Got to sit and wait for more than 30 minutes anyway.

I showed up ten minutes early today for my 8:50AM appointment. Waiting room was completely full of people which was not a great sign... but there was no one at the front desk to speak with. After waiting for 15 minutes, they called an appointment and several people jumped up to ask for a timing update. They were running over an hour late on appointments. It would have been great to get some type of heads up before wasting my time heading out there, fasting etc. and having to leave due to my work schedule. Terrible service, find a competitor. read more

Get properly staffed. I showed app on time for my appointment, and the poor lady was running back-and-forth. There was one other person whose face showed up once at the desk. No one was sitting at the desk. Everybody had come with appointments, and there was an average of ten people waiting in the forty minutes i was there.. i had signed in within 5 minutes of my appointment. But after 45 minutes, I had enough, I asked the lady why they called my name about 10 minutes earlier, and then another woman walked up and started asking questions, and they took her and never called my name again. I wish I had read the ratings on this place before. I chose it as a place to go. I think i'm going to go back to lab corp. They are much better staffed.. The poor lady looked overworked.She was doing her job, but she did not have any support read more

Rude and inefficient staff. They have a walk ins welcome sign but they made their absolute best to make me wait for over an hour even though there were plenty of opportunities to take my sample in between the appointments. read more

Do not go here! Appointments are meaningless. Had a 12:00pm appointment and was seen at.12:40. I heard people talking in the back. There were also 6 people waiting who also had appointments. read more

My appointment was for 2:40 PM. I was on time and scanned my QR Code. It immediately said sit down and wait for someone to call you. I wanted to verify, but they had put large blocks over where customer service used to sit. I waited and waited. After 45 minutes I asked an employee what happened? They said they had no record of my scan in. They made me wait another 10 minutes and then reluctantly took me. Feels more like a welfare or methadone clinic. Only gave 2 stars because the phlebotomist didn't have to stick me more than once. read more

Terrible service. Demand fasting appointments in the afternoon and even when you make an appointment, you sit in the waiting room with 20 other people for a half hour waiting. It is impossible to believe anyone considers this reasonable customer service. read more

UNDERSTAFFED and slow as hell wtf we waited 2 hours, i got bloodworks done and they're so fast that i was mad we waited 2 hours for that simple appointment, they prioritize appointments over walk ins NEVER come here with a walk in, instead go to CLAYTON ROAD CONCORD, i promise u ur life will be so much easier bc the wait was like 10 mins, for me at least read more

This place doesn't even deserve a single star. Yelp should allow zero or negative ratings for places like this. The staff is both rude and incompetent. Despite having an appointment, I still had to wait an hour to be seen. The employees are incredibly slow, and one woman with an accent is especially rude and seems completely unqualified for her job. This place should be shut down. read more

An hour past appt time. No recognition to anyone. Take ppl that complain before they ppl who have actual appts. Worst location

Faith drew my blood this am. She did an excellent job! Very gentle and kind. I did wait 20 minutes past my appointment time so 4 stars. read more

Quest Diagnostics - Laboratory Testing Near Me - Walnut Creek, California

Writing a review because this place has so many negative reviews. I was there today and seen within 10 minutes of my appt time. No issues

I had an appointment on Saturday but I came In early because I had a family situation . I was the 1st person to check in and I was able to speak to a lady and I explained the situation . She said they were busy but would try and get me in. 45 minutes passed and still nothing . I could tell that a few techs were not with patients but still no one called me back . But then they started calling people that came in after me . I tried to explain this to a different lady and she didn't seem interested in my situation and told me I had to talk to the original lady so I waited and she never came up to desk . Finally I caught the attention of a young man who kindly explained to me that unfortunately my name wouldn't show on their list since I had an appointment. . This was a very disappointing experience. The other 2 ladies could have asked more questions or took my name down to assure I would be next . I guess they need more training . Your office needs a person who works the desk not just a scanner in the waiting room . I hope the manager does something to help better train the associates read more

Had and good experience having my labs done at this location. Had harder time finding this place with no outside advertising. Quest diagnostics entrance is around the corner and office 105. Lora did a great job explaining how, when, why and what to do. Kept all info in mind and followed. No bruise no swollen hand. In and out in 15 mins with no appointment. Thank you! read more

Quest Diagnostics - Office building where quest Diagnostics entrance is to your right around the corner - Laboratory Testing Near Me - Walnut Creek, California

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This is the last time I will be going to this location for lab. Two of us were waiting for a 1:30 appt today. There was no one at the front desk and there was a private conversation going on with Staff for at least 10-15 minutes past the appt time. The door was open so I heard everything that was said. I finally walked back to let them know two patients were waiting and was told one person does not work there - but that they were working and then asked me to close the door, I almost left but needed to get my labs done. There was no apology or professionalism displayed. This location needs some management over site until staff is properly trained in customer service, read more

They have the worst service. I had an appointment, which I was 15 minutes early, with only two people in the waiting room before me. They did not call me in until 30mins after my appt. The older asian lady is rude and unwilling to provide the simplest service--by answering questions about the appt. timing--why she is taking so long and not able to give ETA on their status. She should be forced to retire. She seems to be very unhappy. Seen her 3x before and she is always the same. Avoid Walnut Creek location if possible. Go to a different lab company. Not going here again. read more