Ivy drew my blood panel yesterday, smooth, clean, friendly and efficient!!! Quest should change their name to, In and Out ! read more

Today was my second bad experience. The absolute worst customer service. I was scheduled for 3:40pm and they kept saying the urgency to get me out of there since they close at 4pm. Apparently the manager gets really upset if they go past 4. Mind you I was there on time. It was suggested I go back as a walk in but I know the wait times can be very brutal. I will be going to another location. read more

Went in at 4:20pm to have blood drawn . Lately have been having a lot of tests to figure out what's going on with me . The service here has been the best yet from any of the Quests I've been to. Parking can be rough but I went just before closing , so it wasn't too bad. They don't have anyone working up front . You must use electronic check in. Bring your ID and insurance card. read more

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Came in today 4/29 and tried to check in for my appointment and noticed a hand written sign on one of the ipads saying "closed wifi not working". Assuming this meant the Ipads weren't working, I successfully checked in on my phone via the text I received. After waiting a few moments, another patient who had been waiting before me knocked on the exam door because he was also having trouble checking in. An employee came out and rudely said "didn't you read the sign" the gentleman and myself asked if that meant that they were unable to honor our appointments and she snarked back saying "well no wifi means no work". I walked straight out because does no wifi also mean no customer service? Give me a break! read more

Quest Diagnostics - Closed due to internet down - Laboratory Testing Near Me - Ventura, California

I was at quest yesterday. I got there at 9:30 AM. And then I proceeded to wait for over three hours. I am aware that as a walk-in, I was not given priority as those who had made appointments. However there were people that I spoke to that were behind me on the list that were given priority over me. I am a person with permanent and life-shortening disabilities-- I sat there for over three hours. Eventually, I had to bring up enough courage to knock on their door and ask to use the restroom. I say courage because I watched other people knock on the door to ask why things were taking so long--they were greeted with a nurse yelling at them to have a seat and that their name will be called when it is called. I was in the restroom for less than two minutes, and while in the restroom, they apparently took my name off the list. So when I returned to the lobby and took my seat. I noticed my name was no longer on the list. I then had to knock and wait at the door because there is no desk, there is only a front electronic kiosk for you to sign up at, I had to ask about my name. I was not greeted with respect or concern or empathy. Just someone yelling at me to take a seat while I was trying to explain to them how my name had been taken off the list and I was only gone for two minutes and I wasn't even number one on the list, I was second. The nurse Shouted down the hallway at the other nurses asking if they had called my name. I had been second on the list for over an hour. I was only gone two minutes, the same nurse who took me off the list is the one who showed me to the restroom. I never complained. I sat there for over three hours. I was extremely late to get back to class. I had to fast, and hadn't eaten anything for over 72 hours. All I could have was water, I just needed to use the restroom. I'm not sure if they were discriminating against me for being disabled or my age/ethnicity/sex/ect, But I did not feel that this place is a welcoming environment or operates empathetically. People are in there to have blood drawn--not for fun, but most likely because most of us are suffering from health related illnesses, you'd think they would operate more efficiently and empathetically. (I updated my previous negative review here to reflect my new google negative google review, after a THIRD awful visit.) read more

Quest Diagnostics - No help, no nurses or secretary. Just a cold automated unhelpful system. - Laboratory Testing Near Me - Ventura, California

Quest Diagnostic 's lab center on Loma Vista is convenient to both hospitals and the plethora of medical offices in the area. I have used their services many times. The facility is clean and light. Lots of chairs spaced along the walls. The staff are friendly, professional, and skilled. The automated check-in is quick and easy to use. Without an appointment you might wait for a bit, but with one, I am usually in and out in a half hour or so. read more

Quest Diagnostics - Bummer! Phone lines out all over town, so no electronic check-in ... - Laboratory Testing Near Me - Ventura, California

Go to literally any other quest or blood draw location, preferably. Waiting over an hour with an appointment is completely unacceptable. This facility needs to do something about the improper staffing. read more

The service was amazing. I did show up as a walk-in so I ended up on the standby list. The wait was what I expected, so I have zero complaints about that. What I wanted to spotlight was how amazing the service was when I was seen. I was called back and seen by Melinda (I hope I spelled her name correctly). She was so professional and kind AND QUICK! I did not even feel the need prick from the blood draw. If Quest Diagnostics hires more people like Melinda, then this company will remain in business forever! read more

1) They don't have humans at front or anyone who answers phones. 2) No human interaction besides phlebotomist who may or may not be friendly 3) No way to get a minor test results. If I KNEW BEFORE I had to create an account and then make a sub account for minor I would have, but why would anybody think to do that? But I made her an account since it is FOR HER IN HER NAME and now we have no results 4) I already miss Kaiser read more

Azucena is very good at her job, professional and my family and I don't ever get bruised

I recently had an experience at Quest, and unfortunately, it was far from ideal. The lab is consistently behind schedule, which has caused a lot of inconvenience for me. read more

I hate going to get blood drawn because my veins are small and people often struggle ending up poking both my arms then both hands without success. Today I went in to Quest on Loma Vista and was seen by Joyce R who found my vein and drew blood in lightning speed with ANY more than an initial poke! I was in and out of Quest in less and 10 minutes and zero bruising! If you need blood drawn and others have struggled to take your blood, go see Joyce R at Quest on Loma Vista!!! She's amazing! read more

I brought my 1st grade aged Daughter in to have her blood drawn and Joyce couldn't have been kinder to her. She spent the time to walk my nervous kid through what would happen, was reassuring and very accommodating. If you have a small kid, feel confident bringing them to this location. read more

This place is a joke! No one works at the front desk and the nurses that come out calling the names lack compassion. I was there for 3 hours before I decided to leave without being seen. read more

Quest Diagnostics - Laboratory Testing Near Me - Ventura, California

I'm a working mom & RN. I made an apt. in my lunch break. I got my blood work done in seven minutes. I even had enough time to get some lunch before I went back to work. Quest is amazing. read more

My blood was taken 3 and a half weeks ago and still no results on the website (says pending). Impossible to reach a real person to complain about this at this time. I did manage to reach someone last week and they said to "wait another day or two". I am stuck and I am blaming this lab in Ventura for this because I've never had any issues with other quest labs at other locations. Also my girlfriend has dealt with this Quest lab before and said they were incompetent. I should have remembered what she told me before coming here. read more

Quest Diagnostics - Laboratory Testing Near Me - Ventura, California

Shit service!!! we got here at 4:08 and then they told us at 4:30 that they wouldn't be seeing us. Talked about being short staffed, well maybe if your staff weren't in the back screwing around you would actually see the patients !!!!When they were all in the back talking to 1 patient it doesn't not take 4 "doctors" if you can even call them that, to pull blood work from one person. This is by FAR the worst Quest we've ever been to. No wonder they have really bad reviews! read more

Quest Diagnostics - No one is at the desk - Laboratory Testing Near Me - Ventura, California

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If you like to wait 40 mins past your appointment time, then this is the place for you!!

I was in and out quickly and I didn't feel a thing! Clean, friendly and fast service. Parking was easy

I usually don't use Yelp for many things but my experience this morning was not what I expect or have ever experienced. It was impossible to book an early morning appointment, so I took my chances to walk in around 6:30 am Fortunately I didn't have to wait very long. My phlebotomist was very professional, efficient but not friendly at all, borderline rude! I have never experienced anything but warm and professional service from this location and I have always given it 5 star ratings. Whomever was my phlebotomist was unlike anyone I have ever dealt with at this office! I will always use this office for blood work, I just hope I never encounter this person again! This visit ruined the start of the day!!! read more

I needed a TB test and made an appointment online a couple of days before. Arrived and waited in the waiting area (fyi there is no human present here, just loud TV screens talking about Quest services). Eventually got called to the back and the woman asked for my "order". I told her I just had a TB test that I scheduled online, I wasn't sure what she was talking about. She seemed to be frustrated and mad at me? In a flustered way she showed me an example of a doctor's order which she apparently needed to be able to do my TB test. So I told her I guess I would go get one but I don't have a primary physician so where should I go? She said "I don't know. Go to an emergency room. If you come back later today maybe I can still do the TB test." This entire time she looks very annoyed. So I left and googled where I could get this TB test doctor's order. I called Ventura Urgent Care and their staff clearly explained that they can do a walk-in TB test for a flat $50 fee. Long story short, don't waste your time with the unfriendly, unhelpful people at Quest. Will not be returning. read more

Booking an appointment took far too long as the automatic phone system could not understand what I was saying when trying to spell my last name and there is no opportunity to discuss anything with an actual human. Phlebotomist was unprofessional during my appointment and was talking nonstop about getting drunk with friends, his buddies' close DUI encounter, and his upcoming drinking plans the majority of the appointment. He was even joking about being drunk at work more than once. He then had a hard time with the actual blood draw, threw multiple samples away, and had to switch to my other arm. I've never had these issues during a blood draw before, so don't believe it is on my end. 4 days later and I still have a giant bruise on my arm. read more

Quest Diagnostics - Photo of my arm 4 days after blood draw. - Laboratory Testing Near Me - Ventura, California

I had the best experience today. Went without an appointment, the staff assisted me with the schedule and my identification and insurances. Practically within one minute of finishing I was invited in and had my blood drawn. I had made and appointment for the previous day, but did not make it. They were great. Should have gotten their name. Dave read more

This place is a joke. I waited 3 hours to be seen only to have a woman walk out and say no more standby patients would be seen because they close soon. Mind you, they only took 1 standby patient during the 3 hours I waited. I reminded her I had been waiting 3 hours to which she replied that they had a couple difficult draws. Awful experience, won't use that facility again. read more

The first appointment I made, I waited over 30 minutes past my appointment time and finally left because the waiting room was packed with angry people waiting past their appointment times and the staff was stressed trying to keep up adding to my stress and anxiety and making me not want to have a rushed blood drawing. I thought it was just a bad day so I rescheduled and went back a few days later and it was even worse. When I arrived, people with appointment times 50 minutes before me were still waiting to be seen and there was no room to sit. Quest seems to be overbooking beyond their capacity and making their patients and low level employees pay the price. read more

Just left and would like to say Mellisa is just FABULOUS!!! Kind knowledgeable, and experienced. Felt like I was family thanks for being so kind and personable. So much appreciate you. read more

Sometimes great. Sometimes terrible. It's a roll of the dice. I'm really not a fan of their lack of consistency of wait time. You never know how long you will wait. Sometimes they make mistakes.... see my quick tips. They have an online appointment system. I advise... make an appointment. My doctors can't figure out what's up what's with my elevated liver enzymes. I seem to be a regular here. ;-( Located in Midtown near Yolanda's. Make a note if you are fasting or not. Saturday is ONLY for appointments. Learned this lesson the hard way! read more

Quest Diagnostics - Laboratory Testing Near Me - Ventura, California

If it wasn't for Joyce/Wonder Woman I don't know where I could go ha. This woman has the expertise knowledge and patience to give a five-star customer service. Thanks again and so appreciate you!!! read more

I legit never leave reviews, but after experiencing what was just the worst healthcare visit, I couldn't help but share. Marie with Quest Diagnostics on Loma Vista in Ventura, CA should not be in healthcare -- she's the absolute worst. Rude, accusatory (told me my insurance wasn't real only to be able to find it within 2 minutes of actually trying....) and blatantly could care less about her patient care. After fasting for 12 hours in preparation for my test (I'm 8 months pregnant so fasting is harder than usual) Marie tells me that I can't be seen because she doesn't work past 5 - my appointment was scheduled for 4:10. For all locals, this place just isn't worth the convenience. Save yourself the experience. read more

I go to this Quest regularly for blood work, and I am always impressed by their efficiency and polite demeanor. I schedule my appointment using my phone, check in using their user-friendly check-in screens upon my arrival, and am in and out in less than 20 minutes, at the most. Staff is knowledgeable and friendly, and the office is always clean. read more

The staff here is AMAZING. I took my 2 year old in who has been getting blood work since he was born, so is now more cognizant and emotional about the process. They came together to distract and entertain him. They were able to get a line going right away and when he made it slip out they were on it and tried a different position. They kept me smiling and calm too which really helps in these situations. I cant say enough about the level of care I received here. read more

I scheduled an appointment and still waited over 40 minutes to get in. When I realized there was still 7 people ahead of me that still needed to be seen who had scheduled appointments, I said forget and left. I only saw 1 person come out of the office in that 40 minutes. What on earth are the nurses doing back there? The waiting room was filled and people were getting upset. Why even schedule an appointment? read more

I'm concerned about the cost of my lab work. I had mostly routine blood work done on 9/7/22 with the addition of Vitamin D and Parathyroid hormone testing (four vials of blood drawn). The charges came to $1,133.22 for "self-pay" (no insurance billing). Four years ago, I had exactly the same tests done at Pacific Diagnostic Laboratories and it was less than $360. Have prices gone up that much in the last four years? Or is Quest just VERY expensive? The service was good but so was PDL. read more

Whatever you do, don't order the expensive comprehensive testing online. You don't get half the things they promise, the website/app doesn't work half the time when requesting info from you, and the staff, while very nice, don't know how to do the online tests either. This whole process has felt like a rip off. I should have just ordered a cheaper blood panel and skipped the "extra" stuff. read more

So I never really write reviews but I had a appointment here to get my labs drawn , and I was greeted by this wonderful and pleasant person named Delia her attitude was amazing and so was her personality really good with patients. read more

Quoted an hour, told to make an appt on line. When I did this, there were no appts available. We didn't wait long! Ivy is rude & a couple of other people waiting noticed her attitude toward me. Not friendly at all. Actually gave me the STINK EYE! Won't be back here again!! read more

I've had very good experiences at this location, so, accordingly, I award the highly coveted 5 Yelp stars. *wink* As a matter of practice, I schedule the appointments online, drive over, park the car, electronically check myself in at the receptionist desk, and wait mere moments to be shuffled into the back to have my blood drawn and, if ordered by the doctor, a urinalysis sample. The staff really has this down to a science including drawing blood & payment almost simultaneously. Total time in the office: 10 minutes. read more

I'm sitting at Quest, AGAiN on standby, after booking a disappearing appointment on their crap system. And when there are problems, lots of luck talking to a real person. The robo-ad on the waiting area says, "someone will be with you shortly". Liar. read more

Five stars for Melinda. Also Ivy. Both super nice whenever I come in. Melinda has even accommodated me when she didn't have to. Everything is speedy and super easy to figure out. Thank you Quest! Lola read more

Today, I had the dreaded blood work . I was greeted and taken back by Ivy . She was so personable and happy and great at her skill set . The blood draw was so fast and painless. The best experience getting a blood draw . I was in and out in under 10 mins . read more