Very convenient to get an appointment. The staff is absolutely attentive, kind, and professional…read more I've never had such an amazing experience at an urgent care. Again amazing.!!

This review has more to do with the incompetence by management and billing…read more Been waiting over a year for a $120 reimbursement from my insurance but Cottage continuously says they cannot find the Insurance Company address. All this despite three different attempts on a three-way call with my insurance and Cottage. It's been a year, so the insurance company can no longer accept the claim due to timely filing. Cottage is now on the hook for the entire $200 reimbursement, which I'm sure will take another three months. Is there any accountability at this company? On to the next patient? Update: Adrian - Who do you think I've been talking to the last year?

Exceptional care today from everyone overall. I always have a great experience (at this location…read moreonly) when I or my family is in need of care for the unexpected illnesses. I highly recommend a same day appointment to prevent walking in during the busy times. Thank you Mayra, Ashley, Maria and Ariana for taking great care of my mom!

Very disappointed with my experience at this Cottage Urgent Care location. I made an appointment at…read morethe other Ventura location, and the receptionist told me it wasn't a problem because I could be seen here in "a couple of minutes." Instead, I waited about 40 minutes. If I had been told the actual wait time, I would have driven the six minutes to my original appointment and been seen on time. What concerned me even more was that another patient came in reporting respiratory symptoms and possible COVID or pneumonia, and the receptionist never asked them to wear a mask. I've been to other Cottage Urgent Care locations where anyone with respiratory symptoms is immediately asked to mask up, so this was surprising and concerning. I highly recommend going to the other location. I've never had any issues at the other location and against my better judgment I decided to give this place a chance and the front desk is just beyond incompetent. Definitely will not be going back. The reason why I'm giving this a three star review is because I heard that three stars are way harder to delete and also the doctors and the other staff were totally fine but if I could give it negative stars I would.

Fast draws, quick results and great customer service! No need for appointment, just show up!read more

Just returned from having blood panel done, was in and out in minutes!! Staff was extremely…read morefriendly GREAT experience all around, I still can't believe how fast this was!! GREAT JOB Foundation Oxnard!!!

ABSOLUTELY DO NOT GO HERE. Was there for 15 minutes then told to go to the ER and there was nothing…read morethey could do. Now being charged 375$ for literally nothing. Li Lim did ABSOLUTELY NOTHING. HOW DARE YOU CHARGE ME 375$. Absolute SCAM of a place. Garbage people. No urgent care was given. No medication. Literally nothing. Places like this is what's wrong with healthcare. Hope someone sues you!

Very friendly and very clean inside. They have a few snacks in the waiting room. I recently took my…read morethree year old with a high fever and they were all very nice. Glad to have a decent urgent care close to home.

I assume that the doctors are all okay. The staff is highly incompetent. I went to the office…read moreJanuary 6, before any appointment, hoping to make things easier on the staff. I signed a form for all my medical records to be forwarded. I also explained about my compounded prescriptions to add to my file. On February 13 I had my doctor's appointment. I had expected everything to be in my file by then. Alas, nothing had been added to my file. At that time, I repeated my prescriptions to Dr. Dial, who it seems did not add it to my file, either. Today, March 6, I called the office and requested that my compounded prescriptions be refilled. The first staff member mentioned some powder???? prescription (I have no idea what she was talking about). I was transferred to the medical assistant, who called it in. She did not call in accurate prescriptions. I had to drive to the compounding pharmacy, Medical Arts Pharmacy, and bring my vials of my estrogen cream and the pharmacist wrote down the prescriptions, which I then hand-delivered to the doctor's office. Whenever I would call the office, the staff would over-talk me and not listen to what I was saying, so they would make further mistakes. It's a good thing that I am healthy and I am mostly concerned about my estrogen, and getting blood tests, so that I can make any adjustments needed, myself. I do not trust them with anything else.

Love Dr Horn! She is the best and all the staff are…read moreincredibly kind and helpful and professional

I don't and wouldn't go to any other urgent care! I really like this one! Super clean, great…read morelocation... I have been in here at least 4 times in the last year and several prior to that... and I have to say my experience has always been great! I think only once did I have to wait an hour to be seen.... The staff upfront are always great! The nurses too! I've seen a couple different PA's as well as doctors and been very happy with the care I received! Highly recommend!

The whole old deal from the beginning to the end it was amazing. It was comfortable confident,…read moreclear, and respectful. If you want care real care this is it. This is the place with the leader, Dr Leo lopez a true human and a real doctor.

I have been with Dignity Health in Camarillo, California, for years. When doctors move to different…read morelocations, it can be a bit scary. Then l saw Bindhu Nair, NP and l was sold. It is well worth the drive for me to see her. She is WONDERFUL! She has been on top of my medical care for years now. I have total confidence in her medical knowledge and guidance.

Since I was due for an annual physical, I consulted with my insurance on which providers were…read moreconsidered in-network so that I can schedule an appointment. I called several offices, in which 2 didn't have openings for months on out and or their receptionists just did not have good customer service. When I called to make an appointment with Identity Medical Group, I felt comfortable and the appointment date was within a month, so I decided to move forward and book the new patient exam. Dr. Robert (Bob) Dodge's office is located in the 5-story building across the street from Community Memorial Hospital in mid-town Ventura. There is a 3 story parking structure below the building that offers free parking. Dr. Dodge's office is located in unit 502. There's 2 doors then enter into the same building. So here we are on the day of my new patient exam, 2/29/15 @1000. I arrive at 0950 and sign onto a sheet. At the front desk sat, Rosie-one of the receptionist who didn't seem warm and welcoming. After about 10 minutes Nicole, registered me into the system and collected my co-pay. Within 5 minutes I was called back by Hannah, who I'm assuming is the MA, proceeded in taking my temp, weight and vitals-she also performed pre-appt questions to get a better gage for my visit. She then walked me to the exam room where I waited another 5-10 minutes for Dr. Dodge. My first impression of Dr. Dodge is that he is very warm-welcoming. He has great energy and displays true passionate, concern about your care. He actively listens as you voice your concerns and reiterates back to you. I like that he was consistent in asking if I had any questions, to make sure I understood his recommendations. The overall physical/assessment appointment was about 30 minutes, and then I was done. I would recommend Dr. Dodge to anyone looking for a new primary care physician. I'm happy to have finally found a primary care physician that actually cares and who is quite knowledgeable.

I went here today and had to get an abscess drained in a sensitive area, and the physician I worked…read morewith was hands down amazing! The check in process was very smooth, and I didn't wait more than a total of 20 minutes I was in and out with in an hour! Everyone there was super friendly and very professional. They do accept TRICARE and have great working hours as well. Over all had a very positive experience and would go there again if I needed to!

My experience with this clinic was extremely frustrating and left me feeling that patient care was…read morenot a priority. On multiple occasions, the doctor canceled my appointments, only for the clinic to reschedule them nearly three months later. When you're sick and need medical attention, that kind of delay is unacceptable. For one appointment, I arrived early and still waited about 40 minutes to see the doctor. On another occasion, I arrived only five minutes late, and they refused to see me. I found this lack of flexibility, patience, and compassion very disappointing--especially from a medical provider. The one positive thing I can say is that the front-desk staff members were friendly and kind. Unfortunately, based on the care and scheduling issues I experienced, I cannot recommend this clinic. If you're looking for reliable and compassionate medical care, I suggest going somewhere else.