ABSOLUTELY DO NOT GO HERE. Was there for 15 minutes then told to go to the ER and there was nothing…read morethey could do. Now being charged 375$ for literally nothing. Li Lim did ABSOLUTELY NOTHING. HOW DARE YOU CHARGE ME 375$. Absolute SCAM of a place. Garbage people. No urgent care was given. No medication. Literally nothing. Places like this is what's wrong with healthcare. Hope someone sues you!

Very friendly and very clean inside. They have a few snacks in the waiting room. I recently took my…read morethree year old with a high fever and they were all very nice. Glad to have a decent urgent care close to home.

Exceptional care today from everyone overall. I always have a great experience (at this location…read moreonly) when I or my family is in need of care for the unexpected illnesses. I highly recommend a same day appointment to prevent walking in during the busy times. Thank you Mayra, Ashley, Maria and Ariana for taking great care of my mom!

Very disappointed with my experience at this Cottage Urgent Care location. I made an appointment at…read morethe other Ventura location, and the receptionist told me it wasn't a problem because I could be seen here in "a couple of minutes." Instead, I waited about 40 minutes. If I had been told the actual wait time, I would have driven the six minutes to my original appointment and been seen on time. What concerned me even more was that another patient came in reporting respiratory symptoms and possible COVID or pneumonia, and the receptionist never asked them to wear a mask. I've been to other Cottage Urgent Care locations where anyone with respiratory symptoms is immediately asked to mask up, so this was surprising and concerning. I highly recommend going to the other location. I've never had any issues at the other location and against my better judgment I decided to give this place a chance and the front desk is just beyond incompetent. Definitely will not be going back. The reason why I'm giving this a three star review is because I heard that three stars are way harder to delete and also the doctors and the other staff were totally fine but if I could give it negative stars I would.

Very convenient to get an appointment. The staff is absolutely attentive, kind, and professional…read more I've never had such an amazing experience at an urgent care. Again amazing.!!

This review has more to do with the incompetence by management and billing…read more Been waiting over a year for a $120 reimbursement from my insurance but Cottage continuously says they cannot find the Insurance Company address. All this despite three different attempts on a three-way call with my insurance and Cottage. It's been a year, so the insurance company can no longer accept the claim due to timely filing. Cottage is now on the hook for the entire $200 reimbursement, which I'm sure will take another three months. Is there any accountability at this company? On to the next patient? Update: Adrian - Who do you think I've been talking to the last year?

I don't and wouldn't go to any other urgent care! I really like this one! Super clean, great…read morelocation... I have been in here at least 4 times in the last year and several prior to that... and I have to say my experience has always been great! I think only once did I have to wait an hour to be seen.... The staff upfront are always great! The nurses too! I've seen a couple different PA's as well as doctors and been very happy with the care I received! Highly recommend!

The whole old deal from the beginning to the end it was amazing. It was comfortable confident,…read moreclear, and respectful. If you want care real care this is it. This is the place with the leader, Dr Leo lopez a true human and a real doctor.

I have been with Dignity Health in Camarillo, California, for years. When doctors move to different…read morelocations, it can be a bit scary. Then l saw Bindhu Nair, NP and l was sold. It is well worth the drive for me to see her. She is WONDERFUL! She has been on top of my medical care for years now. I have total confidence in her medical knowledge and guidance.

Since I was due for an annual physical, I consulted with my insurance on which providers were…read moreconsidered in-network so that I can schedule an appointment. I called several offices, in which 2 didn't have openings for months on out and or their receptionists just did not have good customer service. When I called to make an appointment with Identity Medical Group, I felt comfortable and the appointment date was within a month, so I decided to move forward and book the new patient exam. Dr. Robert (Bob) Dodge's office is located in the 5-story building across the street from Community Memorial Hospital in mid-town Ventura. There is a 3 story parking structure below the building that offers free parking. Dr. Dodge's office is located in unit 502. There's 2 doors then enter into the same building. So here we are on the day of my new patient exam, 2/29/15 @1000. I arrive at 0950 and sign onto a sheet. At the front desk sat, Rosie-one of the receptionist who didn't seem warm and welcoming. After about 10 minutes Nicole, registered me into the system and collected my co-pay. Within 5 minutes I was called back by Hannah, who I'm assuming is the MA, proceeded in taking my temp, weight and vitals-she also performed pre-appt questions to get a better gage for my visit. She then walked me to the exam room where I waited another 5-10 minutes for Dr. Dodge. My first impression of Dr. Dodge is that he is very warm-welcoming. He has great energy and displays true passionate, concern about your care. He actively listens as you voice your concerns and reiterates back to you. I like that he was consistent in asking if I had any questions, to make sure I understood his recommendations. The overall physical/assessment appointment was about 30 minutes, and then I was done. I would recommend Dr. Dodge to anyone looking for a new primary care physician. I'm happy to have finally found a primary care physician that actually cares and who is quite knowledgeable.

Walking in on a warm autumnal October at noon, I was able to easily park at this facility. I came…read more20 minutes earlier than my appointment as I anticipated paperwork. Arriving all the way from Orange County, I thought I would give the imaging centers in Ventura County a try The office was extremely easy to find being in suite 120 at the intersection of the hallways, basically the center of the building. As I opened the doors, the interior seem spacious with inviting interior decorations. I am typing this review as I sit in the waiting room. The paperwork for me took about 5 minutes to finish as it was rather straight forward. The staff seem kind when they knew immediately who I was even as I was a new patient based on my appointment time. The ultrasound technician was extremely nice and courteous, having over 15 years of experience. The ultrasound experience was efficient as can be as I was comfortable, yet he was able to take a lot of pictures both ventrally and laterally with his ultrasound wand, with the right amount of pressure without it hurting. The ultrasound gel was warm and much appreciated it. The small talk was brief and enjoyable as I remained pretty much quiet throughout the entire procedure except holding breath when he says so. Afterwards, I returned to the office where I was able to reschedule my upcoming chest xray appointment with Stephanie. She had excellent customer service and was very polite. She even let me prefill a form so I don't have to fill it on the day of. Overall, I got my results back the next day. Instantaneously. I don't know about the other reviews on here but this has been the most pleasant experience I've come across in imagining. Coming all the way from Orange County. I look forward to my next appointment! Update: Amber, the x-ray technician for my chest x-ray was extremely skilled. She helped me remove my necklace, was very courteous, polite, positive, and radiant as she took my x-ray in an efficient manner. It literally took 5 minutes. The front office staff was also in the festive spirit with Halloween attire. In conclusion, this diagnostic office is probably the best office I have ever visited in my life! (And I've been to a lot of medical offices as an EMT).

I am conflicted writing this. I will say that this place is very clean and well kept. Scheduling…read moreand customer service was fine on the phone and they were nice in person however I came and brought my father, this is where 3 stars is. The front check ins consist of 2 small sections, 1 has 2 front ladies with computers next to each other where you check in and stand up. The other small section to the right has another person with a computer and for someone to sit down if needed. However the section with 2 people you are literally standing next to another patient, me and my father were checking him in standing next to another patient as she was checking in. I attached a photo for reference. During check in, they did state they would ask a few questions, I did not think too much of it till they started asking him about his medical condition, past medical treatments, his current medications and history OUTLOUD. I got uncomfortable after a while and asked to complete it myself, why are we speaking this out loud? Is this not against HIPPA? They give patients registration forms to sign with a clip board and have them sit down... why not let your patients complete the medical questionnaire?! Why should patient standing next to us hear his current diagnosis, medication and current and past treatments especially if its super sensitive to him. My father and I noticed that after he mentioned specific words regarding his personal life, the patient to our right kept looking over. Again the answers themselves were sensitive and I don't feel my father got the privacy he deserved. After we left my father was really not happy with that and neither was I. He did NOT feel his information was private despite how many people are in the room or not, why does he have to say it outloud? If management is reading this, as a worker in the healthcare field myself... I would suggest patients answering that themselves on paper as this info is private. No matter if people stand next to each other at check in, we can hear everything here in the waiting room chairs. Other than this, I will say this place is very clean and nice and well kept.

I am the primary caregiver for my 85-year-old mother as my father has passed away. My mother and I…read morefeel like we are blessed to have Dr. Uldine Castel as her primary care physician! Dr. Castel listens to all our concerns and goes out of her way to make sure that my mother always feels like she is important and that her needs will be taken care of. My mom says that Dr. Castel is the best doctor that she has ever had and appreciates the care she is given. We also appreciate all the care we get from Dr. Castel's assistant Kristen! Kristen is always kind and understanding when she is working with us. I sleep well knowing that my mother is well cared for with Dr. Castel and Kristen, looking out for her needs! If I could give more than five stars I would. Primary Medical is the best!

Love Dr Traci Williams but PRIMARY MEDICAL is UP CHARGING us for our yearly wellness physicals…read more(fully covered by Aetna Medicare PPO) AND included charges for an additional office visit. Billing dept mgr and scribe says my spouse has low back pain. He takes an occasional Advil after riding over 40 miles on his bicycle and up in the mountains at 76 yr old. Dr Williams asked me if I took calcium/D3. I have NEVER been D3 deficient and started taking calcium with D3 in it in when 50 years old as Dexa scan said a bit of osteopenia which has changed little in 25 years. We simply answered Dr Williams questions and I asked her to check my husband's hearing. The scribe and Billing Mgr will write in anything they can (true or not) to charge you extra! It was all routine exam, eyes, ear, throat heart, lung, and breast exam for me. No internal exams. We will be changing doctors asap and refuse to pay extra fees for routine exams and to answer questions. We are healthy, exercise, eat right, and NOT overweight. We reported them to Aetna FRAUD dept! I notified Dr Williams. She will be retiring in 2 years she told me. AVOID THIS GROUP with offices located in Ventura and Oxnard. This is the first time they started UPCHARGING despite going there for several years for our physicals/wellness visit!

Michelle is the best. She takes time to listen and cares for our needs…read more The office is clean and well kept with plenty of parking.

I'm so thankful for this office! I hadn't been there in over 2 yrs and my primary Dr is no longer…read morethere. I had this bad cough that wouldn't go away and got me worried. They were able to get me in next day with a nurse practitioner, Tessa. She was great! Went over my symptoms, prescribed me a Zpack and I was better. We also talked about my health and getting my blood panel. She took the time very next after my panel and went over results. Very fast and efficient office and Tessa was great! Thank you!