They couldn't find my veins and couldn't get enough blood. No advice but to try again??? Say what. No thanks

Sorry, I had to use your photo, Michelle. She was also the same staff member who was very unprofessional with us today, so it seems like she may have been having a bad day. This staff member was rude and showed little patience while handling my toddler during a blood draw. Instead of being understanding, she blamed us and spoke harshly. She also grabbed my child's hand in a way that felt inappropriate, and then denied it. Healthcare staff should always be gentle, patient, and respectful--especially when caring for young children. read more

Quest Diagnostics - Laboratory Testing Near Me - Tustin, California

If you don't have an appointment, pick any other location BUT this one You maybe waiting for like an hour or more There is no one at the front desk , you check in at a kiosk and have no clue regarding your place in the wait list I have been to other labs like labcorp in Tustin that have a shorter wait and a better managed check in process despite those locations being a lot busier than this place Avoid this place as far as possible read more

I will never use them again. The technician had difficulty finding a vein to draw blood, poking me a few times. Also be careful and DO NOT USE QUEST IF YOU DON' T HAVE INSURANCE!! They willnot discount a penny. Total highway rubbery. Really not fair to patient. All other medical establishments give a discount if you ra paying cash. ​ read more

Check in is near the urgent care check in for HOAG. There are a couple of kiosks where you check in. You need your driver's license and insurance card if you're a walk in. Check in was pretty fast and it let me know to expect a 30-40 minute wait as a walk in with no one ahead of me. The health care provider that was assigned to me was friendly and chatty, but decided to call me by my last name since she had terrible with my first name - which was honestly a little strange. Blood draw was fast and efficient. The facilities were very clean. read more

I wish to give them zero star, this location of lab quest ( Tustin) so bad, Messy, no respect for the other's appointments time .They will make you wait forever even if you have appointment with them and checked in, more than one hour delay I was waiting and they called another people they came after me!!!! read more

Quest Diagnostics - Laboratory Testing Near Me - Tustin, California

I used to come to this Quest location because it's close to my home, and I've even worked at the Quest on La Veta in Orange before, so I'm familiar with how things should run. Unfortunately, this visit was a very disappointing experience. I came in to drop off specimens and asked a staff member if I still needed to register as a walk-in. She responded, "Yes, obviously, because we still have to print out your labels and you still have to sign them," which came across as very rude and unprofessional. I explained that my specimen was time-sensitive and could lose stability, but she told me I would still have to wait. During that time, they called in about 10 patients. Then the same staff member came out and told walk-ins that we might not be seen at all because they were very busy. There were about 4 staff members working and around 12 people waiting, including walk-ins. This all occurred around 10 AM today. Overall, the lack of professionalism and urgency especially given the nature of specimen drop-offs was very frustrating. read more

Micheal was really nice~ I just did my test today~recommend this location. I worried a lot before I came bucause seeing a lot bad reviews at yelp. But not bad, I had a good experience here today. read more

Quest Diagnostics - Laboratory Testing Near Me - Tustin, California

Wow, I don't think I've ever been in and out of a medical facility faster than this! I came in with an appointment, and was out within 10 minutes I believe. I came here to have some blood samples taken for a diabetes test. I do not recommend coming into any of these places without an appointment. Supposedly walkins have been waiting from the morning for over 2 hours to get a open slot. The person taking my blood did a good job and only had to poke me once. read more

Roomy and comfortable waiting room. Easy check in process. Staff are friendly and professional.

came here today service was excellent Rena was wonderful. A breeze compared to my last visit at labcorp. will be coming here from now on

Lots of low reviews here and I understand that, but this is still my go-to for tests. Don't come here without an appointment, make sure your doc sent the lab order to Quest, bring you ID and insurance card, and everything will be ok. I agree things would be better if there's someone available for checking in and for answering questions, but in most cases it works. If you create an account online, you can make reservations, get reminders, and usually see results before your doc contacts you. I especially like the graphs of your blood test results to see your trends over time. read more

Quest Diagnostics - Nice waiting area, no receptionist. Check in at the kiosk. - Laboratory Testing Near Me - Tustin, California

This facility is poorly staffed. An office manager could alleviate much of the angst that I experience EVERY time I have an appointment. Even with my appointment there was a 20-minute wait. I had received a text letting me know the particulars. I waited and when they began calling other folks that had appointments after mine, I spoke up. They asked if I had signed in as the text I received (should have taken care of that) didn't state I needed to sign in. I don't do well with this type of frustration. Clean up this problem. It is an EVERYTIME experience. read more

Made an appointment but while doing the self check in, which I find very impersonal, only one kiosk was barely functioning. This is what my arm looked like a few hours after the tech dug around for awhile trying to locate the vein. read more

Quest Diagnostics - Bruised arm - Laboratory Testing Near Me - Tustin, California

The waiting was bad, and the attitude of the person giving instructions not very nice....i was thankful they took in as a walking thou....

I typically had no problem with this Quest, location; however, I recently went in and it was not a good experience. The technicians need to realize that they are dealing with "patients" with varying reasons why they are there, and we are not to be herded in and out. They also made an error on one of my reports that said that I was "fasting" when I was very specific and told them I was not fasting and that I did not need to fast. I asked for Supervisor's name (no supervisor or manager on site) because I was not happy with the way I was treated. I called the supervisor twice and left a message to give her feedback and she's not returning my call. Quest, is in my network; however, I'm gonna try to go to a different Quest lab next time and see if the service improves. read more

Used these guys before and no problem. Then i came here today with an appointment and I was told lab was closed and i had to go to another lab. They said not to worry other lab not busy. Thats was some bullshit. I get there and its an hour wait. So i have no choice but to wait it out. Ridiculous. If you are closed why the hell do you let me set an appointment? The appointment was set weeks ago so it wasn't last minute either. Nobody likes to get their time wasted. read more

Did a walkin and only needed to wait 40 when it told me 30-60 mins. The guy was really nice and it was quick and easy.

Seems like the only thing working out for this place is that it is really new, but the staffing is weird and the location is not easy to find. Basically Quest is inside the Hoag building within the plaza. The plaza has plenty of parking and other random businesses that share in the same location. Making an appointment felt nearly pointless because it took at least half an hour from my original booked time to be called in. Once called in (for just a covid test, which should be relatively quick) I had to sit through a few more minutes of confirming my personal information which seemed odd considering I had already completed this information in order to book an appointment. Overall, quite slow service and would highly recommend going elsewhere for your test needs. pretty much read more

Quest Diagnostics - No personnel up front, only self check in. Saw a handful of folks have difficulty with this process - Laboratory Testing Near Me - Tustin, California

Very disappointing experience at this Quest Diagnostics location (15000 Kensington Park Dr Ste 190, Tustin). I took my 3-year-old daughter here for a blood test, and after a week the provider still hadn't received the results. When I went back, I was told the sample was "insufficient" and that she needed another blood draw -- but no one had informed us for a whole week. The person who called himself the manager, Rodrigo, does not deserve to represent this brand. looked very young and completely inexperienced. He was unprofessional and disrespectful -- during our conversation, he suddenly asked, "Do you have an appointment?" while I was trying to explain the problem. Then he even said, "Are you following up a blood test from 3 years ago?" which makes no sense. I said 3 years old girl. This kind of behavior damages the reputation of Quest Diagnostics. I expected much better professionalism and communication, especially when dealing with a small child. read more

Took both my kids early for an appointment..check in kiosk not working Lady at front absolutely rude and not accommodating to our time appointments and verbally abusive. .. unbelievable read more

I went to the place at Tustin since it's associated with Hoag. I filled in all the patient and insurance information on the website and the app, and received the QR code. I checked in for my appointment on site, but the system kept asking for my insurance card. I was eventually called in, and although the nurse had all my 3 tests on the screen it took her 15 minutes (very slow typing and seemed confused, broken English) to enter whatever information she needed for the tests and to print labels, and to get my insurance information, again, and then asked for $0.91, yes 91 cents, for my copay! She was okey as a nurse and took her 30 seconds to draw the 3 vials. Quest system of operation needs to be streamlined and coordinated properly, and it should go back to having a front desk person and use the nurses to draw bloods ONLY (it's all automated with no attendant). Their operation management team should be replaced asap - look at their overall rating here. I suggest that this company lean from LabCorp, which I am planning to go back to albeit Hoag uses Quest and not connected to LabCorp apps! read more

Don't go here. Very slow, what's the point of appointment if you can get through them, there are more than a dozen people waiting and very little staff read more

I have never felt so humiliated, so disrespected, so insulted, and so mistreated while being inside a healthcare organization, as a have today at this Quest Diagnostics location. My 5.5 year old Autistic son needed blood work done for upcoming surgery next week. We were called to room 2 at 2:20 pm on 2/1/2024 by a young hispanic female, who DID NOT introduce herself to us, nor did she perform hand hygiene prior to taking care of my son. I asked her to have a couple extra people to help hold him down, because he's very strong and I didn't want him to undergo unnecessary pain and terror by having to be stuck twice. She called another female in, who DID NOT introduce herself either, yet who claimed to be a manager. I told them that my experience in all other Quest Diagnostics locations has been that they had two extra people help hold my child while one is sticking. They told me this was not their policy and encouraged me REPEATEDLY to leave and go to the hospital, which I refused, because we needed to get these blood tests performed right away. Then, they proceeded to tell me that I need to hold my child with my own legs while he's sitting on my lap and hold his uninvolved arm the same time. This an absolutely ridiculous request for a parent to hold thier strong child by themselves! I have never been asked that in my entire life! Additionally, I told them that I am an ER nurse of 20 years and that I have extensive experience sticking kids myself, and that if the child is strong, additional personnel may be required to hold them still for the procedure to be successful. I told them that I'm giving them permission to get another person to hold my son's legs while I'm holding his uninvolved arm and supporting his head, which they refused. After I told them I was an RN, instead of their attitude improving and them showing me due respect, their attitude only worsened and they became even more rude and inappropriately hostile toward me. I have never encountered so much resentment, so much disrespect, so much hate, and so much bad attitude at a Quest Diagnostics facility in my entire life! It's unacceptable and simply hard to believe! Why are hateful, rude, and disrespectful people, who are not willing to accommodate patient's request and do what's necessary to help the patient by making the procedure go as smooth as possible without adding any unnecessary stress allowed to work in healthcare and allowed to take care of patients??? I would NOT recommend this location to anyone with special needs children! Needless to say, I will never step my foot in this location either! What s SHAME!! read more

I checked in at the kiosk as a walk-in with my lab order and ended up waiting two hours for some simple blood work. A word of advice: it's better to make an appointment, or you might be forgotten, like a teen mom leaving her child at Disneyland. read more

We have used Quest labs for years. Lately, we have used the Kensingon Park Dr., Tustin location. It's very clean and the phlabotomists are really good at drawing blood, and they are very kind. Today, I took my daughter who has autism for fasting bloodwork. She's usually really good and no problems. Today, for some reason, the young man, Saul, had a hard time finding a decent vein, and didn't want to hurt her, which I really appreciate. He went and got another person, a young girl, Sofia. She was so kind and was actually talking about Cosmos and Wanda with my daughter (Fairly Oddparents cartoon TV show). My daughter said they weren't there, and Sofia showed her they were there. What could have been a disaster, was a great experience thanks to these two young, caring people. Thank you to both of you!! Another great experience with Quest! read more

Non-English 1st language speakers are abrupt, rude, difficult to understand. Nobody on site (at the desk at least) to help with any issues that may arise. You'll get better service at 7-11 or the DMV. Apparently all of the Quest locations are equally bad, at 2.5 stars or less. Same for Labcorp. I guess they have a captive customer base and no incentive to care or improve. Sad state of our healthcare system. read more

I love this location. Justine, Sofia and the entire staff are so kind. I appreciate all of you so much! Thank you for being so professional and taking such great care of me! read more

I needed a container for a stool sample due to possible contiguous situation. I quietly asked for a container and he yelled at me to make an appointment. I said I just did he said you can wait about 3 hrs. Very rude asked me who said I could just pick when up. I had an urge to go to the restroom. The gal at urgent care gave me one. As she was giving it to me I heard the quest tech yelling about if you don't have an appointment blah blah so rude to people. I've been in the medical field over 30 years. He should be fired!!!! read more

I had an appointment, got the text to check in, then they said it says to wait in lobby, no need to check in again. Simple right? They called my name and I guess I didn't get up fast enough, cuz they shut the door before I could get there. I was only 5 feet from the door. I knocked and when I fold them they just called me, she said no they didn't. I said yes you did, why would I be standing at the door if you didn't. Mind you there was a bunch of people that said, yes you did call her. The person then proceeded to tell me that that person was already helped, so you have two people with the exact same name getting tested???? Ummmm, nice try! She then closed the door again and called two other people before someone called me in to sit and wait for the next person to do my blood work. Really??? Maybe you should have employees without attitude! This place is the worst! read more

I like this location. It's new, clean, and close to home. The Phlebotomists all know what they're doing and they're very efficient. However , even the most efficient operation can get bogged down when lots of people try to walk-in and then get upset. Seriously, just make an appointment! It's so easy and convenient! And you don't have to wait that long with an appointment. So I do like coming here, very nice location read more

I've been waiting for my test results for 2 weeks but still haven't received it. The lab technician said I'd receive it in a few days and have it sent to my doctor. I've been to this location several times in the past few years but this is the first time they've disappointed me in not getting my results to me. My doctor's office still hasn't received it yet either. I tried calling their office multiple times but there is no way of reaching their desk because their phone is automated. Extremely disappointed with you quest after being a customer of yours for several years. read more

Waited 1.5hrs for a TB test appointment to only be told that I had to pay for the test prior to the appointment. This was after they called me back for the test. I was willing to pay at that moment and informed that I had insurance, but I was dismissed with no help. Staff wanted me to wait longer and stated that the payment may take 24hrs to process. QD site allowed me to schedule a TB without paying, and I was very upset with the lack of accommodation. Even if they could not see me, the lack of empathy and customer service made me seek elsewhere to ensure better service. read more

I've had visits at this place that were fast, but today visit was terrible. It took an hour (with an appointment). I checked in 20 minutes before my appointment time. I was called in 20 minutes after my appointment time. One patient had the same appointment time as mine, checked in after me, and was serviced before me. Several people arrived after my appointment time were serviced before me. I asked two workers and they were dismissive and rude. No one did anything to try to rectify the issue. I was also asked if I want to make a "copay" in the amount of $1. I figured it's only $1, why not? The receipt came out to $1.42, which is not a big deal. However it's not an actual copay, but only an estimated amount. Quest will only charges the credit card after insurance has processed the claim. Patient will get a bill if the patient responsibility exceeds the pre authorized amount. It seems like a trick just to get the credit card number on file. read more

Everything is on line so there is no waiting and you are in and out in like 30 mins. Checking in is on line, appointments on line. There is no receptionist. Not needed as you will see your name pop up on the screen upon arrival. read more

I do NOT recommended this location. Even with an appointment, and arriving the recommendation 10 mins early, I waited more than 40 minutes. This has happened on two separate occasions. There were any other patients in the waiting room who were experiencing the same issue and were greatly frustrated. This office has also eliminated the human receptionist at the front desk. Patients are required to check in on a tablet type kiosk. The is no receptionist! I witnessed many elderly patients who were very intimidated or unable to check themselves in. And since there is absolutely no office staff available to help, these patients became very frustrated. Myself and other patients helped some elderly and non-English speaking patients navigate the kiosk and check in. Without a receptionist, there is no one to ask if you have questions. The only human interaction is with the phlebotomist who calls your name and takes you in for the blood draw. When the phlebotomist would open the door to call names, some patients would ask them questions regarding check-in and wait time. The phlebotomists were visibly irritated by the fact that they are now forced to serve as the office receptionist. Of course this likely slows down the blood draw process for the phlebotomist and pushes the schedule further behind.. Patients are forced to knock on the door and get the attention of a phlebotomist to answer check-in and wait time questions. During my blood draw, a persistent patient kept knocking to the point where the phlebotomist was interrupted. I will not return to this location due to long wait times and lack of customer service. If you plan to use this location, I suggest you make an appointment for first thing in the morning, before they get behind on their appointments. Also know that if you have any problems or issues during check-in then there is NO ONE to speak to and help. read more

I cant speak for this location in general but on the day I visited, the staff were all taking extended lunch or something and no one even came to the lobby about 30 min past their said lunch time. Of course at least 15 of us all complained as they showed up. They did not even give insincere apology and pretended this was usual. Well, the only thing positive was that once I was in, I was out in 2 min. They were so much in hurry that they were talking to me even before I sat on the chair (I was here to draw 5 vials of blood) and didnt even ask to check my nane on the label on the vials. read more

I was a walk in patient this morning，I asked the lady how long I have to wait after I put my name in walk-in waiting list for 40 minutes, she said they don't promise how long I need to wait. I had to leave after another 35 minutes. My questions are：Would it be difficult to let the patients know how long they have to wait? can you please cancel the walk-in waiting list If you guys are always busy ！They are patients after all！ read more

I was able to get my blood drawn with no appt. You just have to sign in and wait. I didn't wait very long. Very clean location. Lots of parking. read more

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Had to get bloodwork done (routine physical) Would have given 1 star but they get 4 [All because of the great lab tech Kalina. Shall explain] Due to Covid: It is very strange. You have to make an appointment otherwise there are no guarantees they will see you at all. See all the negative reviews (Even for something as quick as drawing blood) Its cumbersome and annoying. Anyways, after fasting for 10 hrs I go. My first time there. The receptionist Deborah is beyond rude to everyone. Absolutely no help whatsoever. Acts like she cannot be bothered with anything. I've met prison guards who are nicer than her. It doesn't take anything just to be nice. I did get called in before my appt (which was good) As someone who hates needles. The Lab tech Kalina was a total sweetheart. Made the process pleasant and super easy. This place would be getting 1 star and be avoided completely due to their confusing appt system and horrible front desk lady. Think of the impression she gives customers. IF it were not for the lab tech. 5 stars Kalina. 1 star facility and receptionist. read more